Ricoh D124-17 Service Manual page 640

6. Troubleshooting
SC870 B
SC872 D
SC873 D
638
Address book error
Address book data stored on the hard disk was detected as abnormal when it
was accessed from either the operation panel or the network.
• Defective software program
• Defective HDD
• Incorrect path to the server
• Incorrect encryption setting or encryption key
• Damaged address book data
• Mount the media that stores the address book data
• Cycle the machine off/on.
• Initialize the address book data with SP5-846-050.
• Cycle machine off/on, and then do SP5-832-006.
• Replace the HDD.
HDD mail RX data error
An HDD error was detected immediately after power on.
• The HDD may be defective or the machine was accidentally powered off
while the HDD was being accessed.
• Cycle the machine off/on
• Reformat the HDD with SP5832-7 (Mail RX Data)
• Replace the HDD
HDD mail TX error
An error was detected on the HDD immediately after the machine was turned on,
or power was turned of while the machine used the HDD.
• Do SP5832-007 to format the HDD.
• HDD defective.
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