Retrieving The Debug Log From The Hdd; Recording Errors Manually - Ricoh D129 Service Manual

Using the Debug Log

You can select any number of keys from 1 to 10 (or all) by entering the corresponding
4-digit numbers from the table.

You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006to010. For example,
if you want to create a PRINTER debug log you must select the settings from the 9
available selections for the "PRINTER" column only.

One area of the disk is reserved to store the debug log. The size of this area is limited to 4
MB.

Retrieving the Debug Log from the HDD

1. Insert the SD card into Slot 2 (Lower Slot).
2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to write
the debugging data to the SD card.

The SD card can hold up to 4MB of data. If the debugging data is larger than 4MB,
you can switch to another SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative
by email, or just send the SD card by mail.

Recording Errors Manually

Since only SC errors and jams are recorded to the debug log automatically, for any other errors
that occur while the customer engineer is not on site, please instruct customers to perform the
following immediately after occurrence to save the debug data. Such problems would include a
controller or panel freeze.

In order to use this feature, the customer engineer must have previously switched on
the Save Debug Feature (SP5857-001) and selected the hard disk as the save
destination (SP5857-002).
1. When the error occurs, on the operation panel, press
2. On the control panel, enter "01" then hold down
beeps then release. This saves the debug log to the hard disk for later retrieval with an SD
card by the service representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk so the service representatives
can retrieve it on their next visit by copying it from the HDD to an SD card.
D129/D130
(Reset Key).
for at least 3 sec. until the machine
5-228 SM