Recording Errors Manually; New Debug Log Codes - Ricoh BE-C1 D046 Field Service Manual

5. System Maintenance Reference
2. Enter the SP mode and execute SP5857-009 (Copy HDD to SD Card (Latest 4 MB)) to write the
debugging data to the SD card.
3. After you return to the service center, use a card reader to copy the file and send it for analysis to
Ricoh by email, or just send the SD card by mail.

Recording Errors Manually

Since only SC errors and jams are recorded to the debug log automatically, for any other errors that occur
while the customer engineer is not on site, please instruct customers to perform the following immediately
after occurrence to save the debug data. Such problems would include a controller or panel freeze.
In order to use this feature, the customer engineer must have previously switched on the Save Debug Feature
(SP5857-001) and selected the hard disk as the save destination (SP5857-002).
1. When the error occurs, on the operation panel, press  (Clear Modes).
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2. On the control panel, enter "01" then hold down  for at least 3 sec. until the machine beeps
then release. This saves the debug log to the hard disk for later retrieval with an SD card by the service
representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk so the service representatives can retrieve
it on their next visit by copying it from the HDD to an SD card.

New Debug Log Codes

SP5857-015: Copy SD Card-to-SD Card: Any Desired Key
This SP copies the log on an SD card (the file that contains the information written directly from shared
memory) to a log specified by key number. The copy operation is executed in the log directory of the SD
card inserted in the same slot. (This function does not copy from one slot to another.) Each SD card can
hold up to 4 MB of file data. Unique file names are created for the data during the copy operation to
prevent overwriting files of the same name. This means that log data from more than one machine can be
copied onto the same SC card. This command does not execute if there is no log on the HDD for the name
of the specified key.
SP5857-016: Create a File on HDD to Store a Log
This SP creates a 32 MB file to store a log on the HDD. However, this is not a completely empty file. The
created file will hold the number "2225" as the SCS key number and other non-volatile information. Even
if this SP is not executed, a file is created on the HDD when the first log is stored on the HDD, but this
operation takes time. This creates the possibility that the machine may be switched off and on before the
log can be created completely. If you execute this SP to create the log file beforehand, this will greatly
reduce the amount of time required to acquire the log information and save onto the HDD. With the file
already created on the HDD for the log file, the data only needs to be recorded; a new log file does not
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