Ricoh OR-C1 Field Service Manual page 476

3. Appendix: Service Call Conditions
No. Type
878 D
3
No. Type
880 D
No. Type
881 D
118
Details (Symptom, Possible Cause, Troubleshooting Procedures)
TPM electronic recognition error
The main machine firmware failed to recognize TPM because USB flash is not
operating or a system module was updated incorrectly.
• Incorrect updating for the system firmware
• Defective flash ROM on the controller board
Replace the controller board
Details (Symptom, Possible Cause, Troubleshooting Procedures)
File format converter error
A request for access to the File Format Converter (MLB) was not answered within
the specified time.
• File format converter disconnected
• Defective file format converter
1. Check the file format converter is connected correctly.
2. Replace the file format converter.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Authentication area error
Authentication application error is detected.
• Error data in an authentication application reaches the management limit.
Turn the main switch off and on.