Ricoh OR-C1 Field Service Manual page 468

3. Appendix: Service Call Conditions
No. Type
[0] A
3
[1] A
[2] A
[30] A
[31] A
No. Type
859 B
110
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Key acquisition error:
The controller fails to get a new encryption key.
• Defective controller board
Replace the controller board.
HDD key setting error:
The controller fails to copy a new encryption key to the HDD.
Defective SATA chip on the controller board
• Turn the machine power off/on
• If the error reoccurs, replace the controller board
NVRAM data encryption error 1:
An error occurs while the NVRAM data is encrypted.
Defective NVRAM on the controller board
• Replace the NVRAM
NVRAM data encryption error 2:
An error occurs before the NVRAM data is encrypted.
Defective controller board
• Turn the machine power off/on
• If the error reoccurs, replace the controller board
Other error:
A serious error occurs while the data is encrypted.
See SC991
Details (Symptom, Possible Cause, Troubleshooting Procedures)
HDD data encryption error
Encryption of data on the hard disk failed.