Ricoh OR-C1 Field Service Manual page 458

3. Appendix: Service Call Conditions
No. Type
819 C
3
Note: For more details about this SC code error, execute SP5990 to print an SMC report so that you
can read the error code. The error code is not displayed on the operation panel.
No. Type
820 D
[0001] to
[06FF]
[0801] to
[4005]
100
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Fatal kernel error
Due to a control error, a RAM overflow occurred during system processing. One
of the following messages was displayed on the operation panel.
• System program defective
• Controller board defective
• Optional board defective
Replace controller firmware
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Self-diagnostics error: CPU
[XXXX]: Detailed error code
CPU error
During the self-diagnostic, the controller CPU detects an error. There are 47 types
of error code (0001 to 4005) depending on the cause of the error. The CPU
detects an error and displays the specific error code with the program address
where the error occurs.
• System firmware problem
• Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system firmware.
3. Replace the controller.
When the problem cannot be fixed with the above procedure, the following
information displayed on the screen needs to be fed back to a technical support
center.
• SC code
• Detailed error code
• Program address