NEC Univerge SV8100 Features And Specifications Manual page 116

Issue 11.0
Night Service
Voice Mail Integration (Analog)
Guide to Feature Programming
The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming
this feature in the order they are most commonly used. These levels are used with PCPro and WebPro
wizards for feature programming.
Level 1 – these are the most commonly assigned programs for this feature.
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Level 2 – these are the next most commonly assigned programs for this feature.
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Level 3 – these programs are not often assigned and require an expert level working knowledge of

the system to be properly assigned.
Refer to the UNIVERGE SV8100 ACD Manual for complete programming information.
Program
Program Name
Number
11-13-01 Service Code Setup (for ACD) –
ACD LogIn/Log Out (for KTS)
11-13-02 Service Code Setup (for ACD) –
ACD Log Out (for SLT)
11-13-03 Service Code Setup (for ACD) –
Set ACD Wrap-Up Time (for SLT)
11-13-04 Service Code Setup (for ACD) –
Cancel ACD Wrap-Up Time
(for SLT)
11-13-05 Service Code Setup (for ACD) –
Set ACD Off Duty (for SLT)
11-13-06 Service Code Setup (for ACD) –
Cancel ACD Off Duty (for SLT)
11-13-08 Service Code Setup (for ACD) –
Agent ID Code Login
11-13-09 Service Code Setup (for ACD) –
Agent ID Code Logout
11-13-10 Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
11-13-11 Service Code Setup (for ACD) –
ACD Agent Logout by
Supervisor
2 - 84
Description/Comments
Assign for multiline terminals and
single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign to allow an AIC Agent to
log into a group.
Assign to allow an AIC Agent to
log out of a group.
Assign to allow an ACD
Supervisor to log into a group.
Assign to allow an ACD
Supervisor to log out of a group.
UNIVERGE SV8100
Assigned Data
MLT, SLT
(default =  5)
SLT
(default = 655)
SLT
(default = 656)
SLT
(default = 657)
SLT
(default = 658)
SLT
(default = 659)
MLT
(default not assigned)
MLT
(default not assigned)
MLT
(default = 667)
MLT
(default = 668)
Automatic Call Distribution (ACD)
Level
1 2 3
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