Nec Sonicview Recorder (2.7); Table 2-132 Known Limitations - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Operation
Refer to the SonicView User Guide for operational details.
Refer to the following manuals for detailed information regarding the NEC SonicView Recorder:
NEC SonicView Recorder Installation and Setup Manual
NEC SonicView Recorder Application User Guide

NEC SonicView Recorder (2.7)

Description
™
The NEC SonicView
solution. The SonicView software offers robust features designed specifically for business users who
want to make use of Enterprise call data for reporting, analysis and monitoring.
Conditions
ID
1
Installation - Windows Vista & 7 Specific Restrictions
1.1
A Windows Vista, Windows 7 Professional/Ultimate
"Master Administrator" account ("Administrator") is
required to install the application.
1.2 A Windows 7 Professional/Ultimate, Program
Compatibility Assistant.
2
Network Infrastructure dependencies
2.1
A single\multi port managed switch with port mirroring
setup is mandatory to enable call capturing over the
network.
Voice Call Recording
Recorder application is an easy-to-use yet powerful web-based call recording

Table 2-132 Known Limitations

Item Description Comments
The user must enable the Windows Vista, Windows 7
Professional/Ultimate Master Administrator account and log
into this account to perform the installation. The Apache
Tomcat web server, Apache Derby Database server and
Recording Engine will not be installed correctly in
non-master administrator accounts.
During SonicView™ installation on Windows 7
Professional/Ultimate, you will see Program Compatibility
Assistant window for 'StopRemoval LicenseServer.EXE', so
user should select 'This Program is installed Correctly'
option to proceed further.
The server hosting the recording engine should be
connected to a managed switch such that the PBX's traffic
mirrored to the port on which the recording engine server is
connected.
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