NEC Univerge SV8100 Features And Specifications Manual page 127

UNIVERGE SV8100
Program
Program Name
Number
41-16-01 ACD Threshold Overflow –
Number of Calls in Queue
41-16-02 ACD Threshold Overflow –
Operation Mode for ACD Queue
41-17-01 ACD Login Mode Setup
41-18-01 ACD Agent Identity Code Setup –
ACD Agent Identity Code
41-18-02 ACD Agent Identity Code Setup –
Default ACD Group Number
41-18-03 ACD Agent Identity Code Setup –
ACD Group Number in Mode 1
41-18-04 ACD Agent Identity Code Setup –
ACD Group Number in Mode 2
41-18-05 ACD Agent Identity Code Setup –
ACD Group Number in Mode 3
41-18-06 ACD Agent Identity Code Setup –
ACD Group Number in Mode 4
41-18-07 ACD Agent Identity Code Setup –
ACD Group Number in Mode 5
41-18-08 ACD Agent Identity Code Setup –
ACD Group Number in Mode 6
41-18-09 ACD Agent Identity Code Setup –
ACD Group Number in Mode 7
Automatic Call Distribution (ACD)
Description/Comments
Define the maximum number of
calls allowed in the ACD queue
before overflow occurs.
Define how the system should
handle calls when the number of
calls in queue exceeds the
threshold.
Define the ACD login mode for
each extension. If the AIC Login
Mode is enabled, set the AIC
Login and AIC Logout service
codes for the AIC members in
Program 11-13-08 and 11-13-09.
Define the ACD Agent Identity
Codes.
Define the default ACD group for
AIC Agents in each AIC table.
For each AIC table, define the
ACD group AIC Agents are in
during mode 1.
For each AIC table, define the
ACD group AIC Agents are in
during mode 2.
For each AIC table, define the
ACD group AIC Agents are in
during mode 3.
For each AIC table, define the
ACD group AIC Agents are in
during mode 4.
For each AIC table, define the
ACD group AIC Agents are in
during mode 5.
For each AIC table, define the
ACD group AIC Agents are in
during mode 6.
For each AIC table, define the
ACD group AIC Agents are in
during mode 7.
Assigned Data
1
0~200
(0 = No Limitation)
(default = 0)
0 = The last waiting call
is transferred
1 = The longest waiting
call is transferred
2 = Send Busy Tone
(default = 0)
0 = Normal Login Mode
1 = AIC Login Mode
(default = 0)
Up to four digits
(default not assigned)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
Issue 11.0
Level
2 3
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