NEC Univerge SV8100 Features And Specifications Manual page 113

UNIVERGE SV8100
If all agents are logged out of an ACD Queue, a transferred call to the ACD Pilot number

recalls immediately back to the transferring party (Version 2500 or lower software).
If all agents are logged out of an ACD Queue, a trunk call directly to the Queue is placed in

queue.
If all agents are logged out of an ACD Queue, a transferred call to the ACD Pilot number

recalls immediately back to the transferring party if no Overflow Destination is setup
(Version 3000 or higher software is required).
If all agents are logged out of an ACD Queue, a transferred call to the ACD Pilot number

will be placed in queue if an Overflow Destination is setup (Version 3000 or higher
software is required).
If defined in Program 22-11-03, DID calls in queue display the trunk name with the Queue

Status feature.
When Program 12-07-01 is customized, an agent's display does not indicate the WAIT

ACD LOGIN status, however an agent may still log in.
Conversation Recording is programmed system-wide – it is not ACD feature-specific.

Refer to the UNIVERGE SV8100 ACD Manual for additional information.

Up to 16 channels (speech paths) are available when using the DSP with VRS installed on

the CD-CP00-US for messages.
When the PGD(2)-U10 ADP is providing the 1st Delay Announcements, it continues to play

until the call is answered, abandoned, or the time in 41-10-04 expires and starts to play the
2nd Delay Announcement. The 2nd Delay Announcement continues to play until the call is
answered, abandoned, or the time in 41-10-05 expires and drops the call. This message
does not start from the beginning because it is on a constant loop.
The Dial Out of Queue feature is not supported during VM8000 InMail Delay

Announcements.
Wireless DECT (SIP) is not supported with ACD.

When all VM8000 InMail talk paths (ports) are simultaneously being accessed by VM8000

InMail Mailbox subscribers or Voice Mail Delay Announcements, or combination of the two,
the next incoming call to the VM8000 InMail will Ring No Answer until an available talk path
becomes idle (First Come – First Served).
When Voice Mail Delay Announcements are being played, VM8000 InMail talk paths (ports)

are used.
VM8000 InMail cannot be used for ACD Night Announcement.

Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type.

The ACI port used for the ACD Delay Announcements is programmed like Music on Hold

(MOH) ACI ports. Refer to the MOH
ACD can only support one Music on Hold source.

Automatic Call Distribution (ACD)
Music on Hold on page
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