Acd Queue Alarm Information - NEC Univerge SV8100 Programming Manual

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Issue 1.0
Level:
SA
Description
Use Program 41-15 : ACD Queue Alarm Information to assign the options for
Audible Indication for Log Out/Off Duty mode for each ACD group.
These program settings provide an alarm to the agents, but no Queue Status Display
is indicated. Do not use these programs if the alarm options are defined in Program
41-20-01 through 41-20-05.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Input Data
2 - 446

41-15 : ACD Queue Alarm Information

Feature Available in Program 41-15
Program 41-15-02 determines the
length/interval of the alarm.
Alarm triggered after the number
of calls in Program 41-15-01 is
ACD Group No.
Item
Item
No.
01
Number of Calls in ACD Queue to Activate
Alarm Information
02
Interval Time of Alarm Information
Input the alarm sound time.
Program 41 : ACD Setup
Available in Program 41-20
---
---
Yes
---
Alarm triggered after the number of
exceeded. exceeded. Then follows Program
41-20-03 time for displaying status.
Input Data
0~200
(0 = No Alarm)
0~64800 (sec)
UNIVERGE SV8100
Yes
Yes
Yes
Yes
Yes
Yes
calls in Program 41-20-01 is
01~64
Default
0
0
Program 41 : ACD Setup