Acd Threshold Overflow - NEC Univerge SV8100 Programming Manual

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Issue 1.0
Level:
SA
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD
threshold call overflow and the mode for each ACD group.
Input Data
Conditions
None
Feature Cross Reference
2 - 448
ACD Group No.
Item
Item
No.
01
Number of Calls in Queue
Define the maximum number of
calls allowed in the ACD queue
before overflow occurs.
02
Operation Mode for ACD Queue
Define how the system should
handle calls when the number of
calls in queue exceeds the
threshold.
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-16 : ACD Threshold Overflow

Input Data
0~200
(0 = No Limitation)
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
UNIVERGE SV8100
01~64
Default
0
0
Program 41 : ACD Setup