41-15: Acd Queue Alarm Information - NEC Univerge SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use Program 41-15: ACD Queue Alarm Information to assign the options for
Audible Indication for Log Out/Off Duty mode for each ACD group.
These program settings provide an alarm to the agents, but no Queue Status Display
is indicated. Do not use these programs if the alarm options are defined in Program
41-20-01 through 41-20-05.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Input Data
Item
No.
Programming Manual
Feature
ACD Group No.
01
Number of Calls in ACD Queue to Activate Alarm
Information
02
Interval Time of Alarm Information
Input the alarm sound time.
Program 41 : ACD Setup

41-15: ACD Queue Alarm Information

Available in Program 41-15
---
---
Yes
Program 41-15-02 determines the
length/interval of the alarm.
---
Alarm triggered after the number
of calls in Program 41-15-01 is
exceeded.
Item
Issue 10.1
Available in Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying status.
01~64
Input Data
0~200
(0 = No Alarm)
0~64800 (sec)
Default
0
0
2 - 501