Caller Id Features; I Caller Id Inspect (F17) - Avaya PARTNER ACS Installation And Use Manual
Advanced communications system
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Also See for PARTNER ACS:
- System planner manual (54 pages) ,
- Installation and use manual (468 pages)
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PARTNER
Advanced Communications System Installation, Programming, and Use
Caller ID Features
Caller ID is available on system display telephones on all lines for which you subscribe to Caller
ID service. Caller ID information is the caller's telephone number (and name, if available). When
active on a call, you automatically receive Caller ID information for the duration of the call. When
your extension is idle, you receive Caller ID information for the call you will be connected to when
you lift the handset.
In Release 4.0 and later systems, you receive both the caller's number and name on a
two-line display telephone while the call is ringing. The TransTalk telephones only receive
either the caller's number or the caller's name, depending on the status of the Caller ID
Name Display feature.
The following Caller ID features can be implemented by individual telephone users:
Caller ID Inspect
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Caller ID Call Logging and Dialing
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Caller ID Name Display
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You can use all these features while using Call Screening (F25).
Caller ID Inspect (F17)
Use this feature to view Caller ID information for a second call, without disconnecting the current
call or putting it on hold. You can inspect ringing, active, or held calls.
Considerations
Program Caller ID Inspect on a button with lights on a system display telephone.
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Make sure the green light next to the Caller ID Inspect button is fluttering before pressing a
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line or pool button; otherwise, the call you are on is disconnected, and you are connected to
the call on the line or pool button that was pressed.
You can inspect outside calls that appear on intercom buttons. (If the call is an intercom call,
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the factory-set display is shown.)
If you are not active on a call, you can press line, pool, and intercom buttons to view Caller ID
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or Call Coverage information for those lines; however, if you pick up the handset, you join or
answer the call shown on the display.
If you program a Caller ID Name Display button, you can toggle between Caller ID name and
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Caller ID number while inspecting lines.
You can view the Caller ID name and number on a two-line display telephone while a call is
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ringing on systems of Release 4.0 or later.
Caller ID Features
8-18
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