Station Message Detail Recording (Smdr) - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
If extensions X and Y are pooled extensions, use Pool Line Assignment (#207) to
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remove lines A and B from all pools and Pool Extension Assignment (#314) to remove
all pools from extensions X and Y. Also use Line Assignment (#301) to assign only line A
to extension X (for the fax machine to cover) and only line B to extension Y (for the modem
to cover).
2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring.
Make sure extension X and Y are not assigned as Call Waiting (#316) extensions,
Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt
Group Extensions (#505).
3. Assign a Night Service Button (#503) at extension 10.
4. Assign extensions X and Y to the Night Service Group (#504).

Station Message Detail Recording (SMDR)

The Station Message Detail Recording (SMDR) is a call reporting feature that provides records
of call activity. Call reporting information allows you to:
Detect any unauthorized calls.
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Bill clients or projects.
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Bill back by department.
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Reduce telephone costs by identifying the need to change telecommunications services (like
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adding a WATS line for calls to a particular area code).
Print Caller ID information.
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Call information is recorded after each call is completed. For outgoing calls, the system records
information for each call that lasts more than 10 seconds. The timing begins when you lift the
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handset or press
call is answered. Timing stops when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either a serial printer or
a call accounting device. The device connects directly to the SMDR jack on the processor module.
Considerations
Display Language (#303)–specifies the language used for display messages. The call report
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header is printed in the same language as that specified for extension 10.
System Date (#101) and System Time (#103)–set correctly to ensure accurate call reports.
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If a report cannot print because the printer is jammed or out of paper, the system stores up to
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45 records in its memory until they can be printed. Additional calls are not recorded.

Station Message Detail Recording (SMDR)

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to access an outside line. For incoming calls, the timing begins when the