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Avaya CU360 Installing And Administering

Collaboration unit
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Installing and Administering Avaya
Collaboration Unit CU360
Release 11.1
Issue 1
July 2020

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Summary of Contents for Avaya CU360

  • Page 1 Installing and Administering Avaya Collaboration Unit CU360 Release 11.1 Issue 1 July 2020...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by Class B Part 15 Statement Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, For product available in the USA/Canada market, only channel 1~11 or fire.
  • Page 5 EU Countries site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its This device when installed complies with the essential requirements affiliates, its licensors, its suppliers, or other third parties. Users are...

  • Page 6: Table Of Contents

    Quick Setup field descriptions .............. 36 Connecting Avaya AV Grabber to Avaya CU360 ...... 37 Connecting Avaya B109 Conference Phone to Avaya CU360 using Bluetooth Chapter 4: Initial administration....................  39 ............ 39 Configuring call answering preferences in Avaya CU360 ...................... 40 Calling field descriptions ................. 40...
  • Page 7 Configuring Avaya CU360 to remember your favorite layouts ...................  75 Hiding calendar panel in Avaya CU360 .... 76 Configuring Avaya CU360 to send the device name as text overlay in video streams ...... 77 Configuring the maximum call bandwidth and preferred codec in Avaya CU360 .................. 78 Preferences General field descriptions ............
  • Page 8 Configuring the Avaya CU360 HD1 port .....................  88 HD1 port field descriptions ................ 89 Avaya CU360 camera automatic tracking Configuring the Avaya CU360 camera to automatically focus on active speakers in ..........................  89 conferences ..................  90 Configuring the Avaya CU360 USB port .............. 91...
  • Page 9 ................ 134 Testing acoustic pairing in Avaya CU360 ................ 135 Testing the monitor image of Avaya CU360 .......... 135 Verifying the status of the equipment connected to Avaya CU360 Chapter 8: Resources...................... 136 ........................ 136 Documentation ............ 136 Finding documents on the Avaya Support website .................
  • Page 10 Contents ................ 138 Accessing the port matrix document .......................... 138 Support .................  138 Using the Avaya InSite Knowledge Base July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document contains information about installing, administering, and maintaining Avaya CU360. Implementation engineers, administrators, and support personnel will find this document useful. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Avaya Cu360 Overview

    Chapter 2: Avaya CU360 overview Avaya Collaboration Unit CU360 is an all-in-one video conference endpoint. Avaya CU360 has a built-in codec, camera, and microphone, and is ideal for video conferences in small rooms. ® ® Avaya CU360 conferences can be hosted on Avaya Equinox Media Server, Avaya Equinox ®...

  • Page 13: Avaya Cu360 Interfaces

    Avaya CU360 supports the following interfaces: • A compatible touch screen monitor or external keyboard and mouse connected to Avaya CU360. • The Avaya CU360 remote control unit. You can view the user interface on a connected monitor. • The Avaya CU360 web interface.

  • Page 14: Avaya Cu360 Remote Control Unit

    Avaya CU360 supports a remote control unit with 2.4GHz optical air mouse and keyboard features. Using the Avaya CU360 remote control unit, you can scroll through menus with the arrow key and pressing the OK key to select options. You can also display or hide the mouse pointer using the Mouse key.
  • Page 15 Avaya CU360 remote control unit Key no. Key name Mouse Call or accept call Increase volume Decrease volume Table continues… July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 16: Avaya Cu360 Camera And Led Indicators

    28 Avaya CU360 camera and LED indicators The Avaya CU360 endpoint has a camera and LED indicators. The camera also has a pan and tilt mechanism. The Avaya CU360 camera is equipped with two rows of lateral LED strips on the front with a circular crown of LEDs around the camera lens.

  • Page 17: Avaya Cu360 Optimum Room Setup

    • Choose a huddle room with a capacity to seat up to four people. • Place Avaya CU360 on the top of a 1080p or 4k resolution monitor. The Avaya CU360 embedded microphone efficiently captures audio in huddle rooms, while the monitor plays the audio output.

  • Page 18: Google Play Store

    • Associate a room with Avaya CU360 to use the endpoint as a room in meetings. Avaya CU360 must be able to gain access to the EWS URL on the Internet or a private network. Avaya CU360 must also be able to connect to the Microsoft Exchange server address using an HTTPS connection through your enterprise network firewalls and proxies.

  • Page 19: Avaya Spaces Integration

    Room Resource and Delegate Account Mode You can create a room as a resource and a delegate account to view the room calendar in Avaya CU360. You must associate the room with Avaya CU360, using which you can add the endpoint to meetings as a room.

  • Page 20: Supported Web Browsers

    Direct dialing Contact favorites Supported web browsers Avaya CU360 supports the following web browsers for its web interface: • Microsoft Internet Explorer Release 8 or later • Google Chrome Release 11 or later • Mozilla Firefox Release 3.6 or later •...

  • Page 21: Supported Resolutions

    SVGA Third-party applications in Avaya CU360 Avaya CU360 supports installation and use of free Android-based third-party applications. You can install the applications using the Apps & Tools (Utility Store) option, Google Play Store, or the default web browser of Avaya CU360.
  • Page 22 Before you install applications, you must authorize installation of applications from unknown sources in the Android settings of Avaya CU360. Administrators can restrict installation of third- party applications to select users by configuring a PIN, a pattern, or a password.

  • Page 23: Support For Third-Party Applications On Avaya Cu360

    • Interoperability with third-party applications, see Reference Guide for Interoperability Avaya IX Collaboration Unit CU360, at the Avaya Support website: http://support.avaya.com/. • The latest and most accurate compatibility information for Avaya CU360, use the Compatibility Matrix tool on the Avaya Support website at https://support.avaya.com/...
  • Page 24 Avaya CU360 overview July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 25 Support for third-party applications on Avaya CU360 July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 26 Avaya CU360 overview Related links Installing third-party applications in Avaya CU360 on page 53 Third-party applications in Avaya CU360 on page 21 July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 27: Chapter 3: Initial Setup And Connectivity

    32 Control using Android devices Connecting Avaya CU360 About this task Avaya CU360 contains the following standard equipment: • Endpoint • Remote control unit with batteries • HDMI cable July 2020 Installing and Administering Avaya Collaboration Unit CU360...

  • Page 28: Switching Avaya Cu360 On Or Off

    Switching Avaya CU360 on or off About this task The power button of Avaya CU360 on the rear of the device. You can use the power button to: • Switch Avaya CU360 on or off. • Change the Avaya CU360 mode to standby or wake up the device from the standby mode.

  • Page 29: Logging In To The Avaya Cu360 Web Interface

    LED indicator on Avaya CU360 flashes: • Back • OK 3. When the LED indicator is flashing, insert the power cable plug of Avaya CU360 in the power socket. Ensure that the remote control unit is in proximity to Avaya CU360 when you insert the power cable.

  • Page 30: Configuration Of Avaya Cu360 Basic Settings

    An automatic configuration option using a service code that you must provision for Avaya CU360. When you switch on Avaya CU360 for the first time, it prompts you to enter the service code, after which the basic settings are automatically configured. Using this option, Avaya CU360 can be provisioned as an H.323 or SIP endpoint, automatically connects to the enterprise directory, and...

  • Page 31: Configuring Avaya Cu360 Automatically For Avaya Equinox ® Conferencing

    5. Do one of the following: • To set up Avaya CU360 to use multiple conferencing applications, click No, Multiple Meeting Services. • To set up Avaya CU360 to use Avaya Spaces for conferencing, click Yes, Avaya Spaces Room App. 6. Click Next.

  • Page 32: Configuring Avaya Cu360 Manually

    5. Do one of the following: • To set up Avaya CU360 to use multiple conferencing applications, click No, Multiple Meeting Services. • To set up Avaya CU360 to use Avaya Spaces for conferencing, click Yes, Avaya Spaces Room App. 6. Click Next.
  • Page 33 5. Do one of the following: • To set up Avaya CU360 to use multiple conferencing applications, click No, Multiple Meeting Services. • To set up Avaya CU360 to use Avaya Spaces for conferencing, click Yes, Avaya Spaces Room App. 6. Click Next.

  • Page 34: Quick Setup Field Descriptions

    • Gatekeeper Address • E.164 15. (Optional) Click Next. Avaya CU360 displays the SIP settings only if you select SIP or H.323 and SIP in Protocol Type. Avaya CU360 displays the Configure SIP window. 16. (Optional) Configure the following fields: •...
  • Page 35 The protocol that Avaya CU360 must use. • H.323: Select this option to register Avaya CU360 to only a gatekeeper. • SIP: Select this option to register Avaya CU360 to only a SIP server. For redundant SIP-based deployments, you can register the endpoint to maximum three SIP servers.

  • Page 36: Connecting Avaya Av Grabber To Avaya Cu360

    Connecting Avaya AV Grabber to Avaya CU360 About this task Avaya AV Grabber is an optional cable kit for Avaya CU360. Using Avaya AV Grabber, you can connect a computer to Avaya CU360 with a cable and use the computer to share content in meetings.

  • Page 37: Connecting Avaya B109 Conference Phone To Avaya Cu360 Using Bluetooth

    Connecting Avaya B109 Conference Phone to Avaya CU360 using Bluetooth When you connect Avaya AV Grabber to Avaya CU360, the video conferencing application detects the video input from Avaya CU360 as an additional USB video input. You can use the USB option to share content from Avaya AV Grabber.
  • Page 38 1. On Avaya B109 Conference Phone, press the Bluetooth button for two seconds. • Avaya B109 Conference Phone becomes visible to other Bluetooth devices. • The Bluetooth window of Avaya CU360 displays Avaya B109 Conference Phone in the list of available devices.

  • Page 39: Chapter 4: Initial Administration

    Chapter 4: Initial administration Configuring call answering preferences in Avaya CU360 Procedure 1. Do one of the following: • From the endpoint, click Configure > Calling. • From the web interface, click Basic Settings > Call-Answer mode > General. 2. Configure the following fields: •...

  • Page 40: Calling Field Descriptions

    The options are: • Yes always: Avaya CU360 automatically answers all incoming calls. If the endpoint interface is on the home page, Avaya CU360 does not prompt you before automatically answering calls. • Yes trusted always: Avaya CU360 automatically answers all incoming calls from trusted contacts.

  • Page 41: Advanced Calling Options Field Descriptions

    Advanced Calling Options field descriptions Procedure 1. Select Call. Avaya CU360 displays the Call window. 2. Click Avaya CU360 displays the Advanced Calling Options window. 3. Configure the following fields: • Call Protocol • Call Type • Call Rate (Kbps)

  • Page 42: Configuring Avaya Cu360 To Automatically Share Content

    • Must have Avaya IX Workplace Client installed. • Must be connected to the same network as Avaya CU360. If your computer and Avaya CU360 are connected to different networks, NAT or a firewall must not be configured between the two networks.

  • Page 43: Disabling The Avaya Cu360 Video

    Configuring meeting recording in Avaya CU360 About this task Avaya CU360 saves meeting recordings in the MP4 format. The video stream is recorded in the H.264 format, while the audio stream is recorded in the AAC-LC format. You can save meeting recordings on a USB device or on the enterprise network. When you save recordings on a USB device, you can transfer the recordings to an external server, such as a ®...
  • Page 44 • FTP Server User • FTP Server Password • FTP Secure Connection • AESR File Owner • AESR Server Tenant ID 3. On the web interface, click Save. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 45: General Field Descriptions

    • Equinox Recording Server: Record meetings in a location on the enterprise network. ® - The Avaya Equinox Conferencing deployment must have a recording server. - The Avaya CU360 endpoint must be managed ® by Avaya Equinox Management, and Avaya ® Equinox Management must have remote access to the endpoint.
  • Page 46 The options are: • Yes • No The format of the date and time depend on the configuration of the date and time in Avaya CU360. Table continues… July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 47 Inserts a digital signature to verify the authenticity of meeting recordings. You can upload your digitally signed certificate to authenticate meeting recordings. If you do not upload your certificate, Avaya CU360 inserts a self- signed certificate to authenticate meeting recordings. When you reset Avaya CU360 to factory settings, your uploaded certificate is deleted.

  • Page 48: Configuring The Avaya Cu360 Screen Saver

    The name of the owner of meeting recordings in ® Avaya Equinox Streaming and Recording Server. ® Usually, the owner of recordings in Avaya Equinox Streaming and Recording Server is an Avaya ® Equinox Management user, so the name of the owner corresponds to a user defined in Avaya ®...

  • Page 49: Configuring Avaya Cu360 To Verify Before Disconnecting Calls

    Configuring Avaya CU360 to verify before disconnecting calls Configuring Avaya CU360 to verify before disconnecting calls About this task Configure Avaya CU360 to ask for confirmation before disconnecting calls to prevent accidently disconnecting calls. Procedure 1. Do one of the following: •...

  • Page 50: Configuring An H.323 Gatekeeper For Avaya Cu360

    5. On the web interface, click Save. Configuring WiFi network connectivity in Avaya CU360 About this task To connect Avaya CU360 to the WiFi network, you must select the WiFi network and enter the credentials and authentication type. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 51: Configuring Bluetooth Connectivity In Avaya Cu360

    The default PIN is 1234. If your administrator configured a PIN to gain access to the advanced settings, Avaya CU360 prompts you to the enter PIN. After you enter the PIN, Avaya CU360 displays the Advanced window. 3. Click System.

  • Page 52: Configuring Google Play Store In Avaya Cu360

    To close AppsProvider, click Close. 6. Start AppsProvider. • If you inserted a USB device or SD memory card earlier, Avaya CU360 overwrites the updated.zip file on the USB device or SD memory card. • Avaya CU360 displays the Disclaimer for using Google Play Store/ Service Framework on CU360 message.

  • Page 53: Installing Third-Party Applications In Avaya Cu360

    Register. Google registers Avaya CU360 with your Google account. You can register an unlimited number of Avaya CU360 devices with your Google account. 13. Follow the instructions in the wizard, and click the text where indicated. Avaya CU360 restarts.

  • Page 54: Configuration Of Microsoft Exchange Calendar

    Configuring a Microsoft Exchange calendar in Avaya CU360 Before you begin If you want to associate a room resource with Avaya CU360, create a delegate account in Microsoft Exchange calendar that can gain access to all calendar items where the room is added as a participant.

  • Page 55: Calendar Field Descriptions

    When you map FQDNs of the meeting locations to the number of the virtual room resource, meeting participants can join meetings directly from the Avaya CU360 GUI or web interface with a single click. Avaya CU360 automatically generates the meeting numbers to dial based on the FQDN mapping.

  • Page 56: New Fqdn Field Descriptions

    The FQDN of the SIP or H.323 server deployed in your Avaya Equinox Solution deployment • If the Avaya CU360 is registered to a SIP or H.323 server that can establish calls by adding a prefix to the virtual room number, leave this field blank.

  • Page 57: Avaya Cu360 Security

    Avaya CU360 security Configuring PIN protection for Avaya CU360 settings About this task Configure PIN for users to enter the PIN when users change the Avaya CU360 configuration, such as changing the interface language. Before you begin To configure PIN from: •...

  • Page 58: Preventing Calls To Avaya Cu360 From Invalid Numbers

    • A SIP server, incoming SIP-based calls using IP addresses are rejected. Calls must be established using: - The user@host syntax. - The host##user syntax where host is the Avaya CU360 IP address and user is the SIP user name. • A gatekeeper, incoming H323–based calls using IP addresses are rejected. Calls must be established using: - The alias@host syntax.

  • Page 59: Restricting Access To Avaya Cu360 Features

    Restricting access to some Avaya CU360 features prevents users from using the Android-based features. Users cannot gain access to the Android-based applications and cannot installed new applications. Users also cannot minimize the Avaya CU360 video conferencing application to gain access to the Avaya CU360 desktop and the Android settings. Procedure 1.

  • Page 60: Configuring Avaya Cu360 For Port-Based Network Authentication

    Configure the network security authentication for IEEE 802.1X-compliance over the Ethernet. Before you begin Ensure that your network components support IEEE 802.1Q. Important: If the components do not support IEEE 802.1Q, and if you enable this feature, Avaya CU360 will not get an IP address. Procedure 1. Click on the navigation bar.

  • Page 61: Configuring Avaya Cu360 For Vlan Tagging

    About this task If your network is divided into subnetworks to limit the range of broadcasts, known as VLANs, and the network components support IEEE 802.1Q, you can assign a VLAN ID to tag Avaya CU360 to a specific subnetwork.

  • Page 62: Chapter 5: Advance Administration

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 63: Date & Time General Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 64: Time Zone Field Descriptions

    Time Zone field descriptions Name Description Enable Geolocation The option to enable Avaya CU360 to automatically detect the correct time zone and to apply the appropriate daylight time value. The options are: • Yes: This is the default option. • No: Select No to manually specify the time zone using the Time Zone list.

  • Page 65: System Name Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 66: Configuring Advanced Regional Audio And Video Settings In Avaya Cu360

    Avaya CU360 About this task After you set the country and language of Avaya CU360 in the quick setup wizard, Avaya CU360 defaults to the audio and video standards of that country. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 67: Location Field Descriptions

    Configuring external user directories in Avaya CU360 About this task You can configure the LDAP directory of Avaya CU360 to store users SIP-based and H323-based call information that integrates with directory and identity management systems. This configuration is available only if your administrator enabled the advanced settings for users.
  • Page 68 • Filter: This option is available only on the Remote H.350 (generic) server. 5. On the web interface, click Save. Related links Enabling the Avaya CU360 advanced settings on page 40 July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 69: Ldap Field Descriptions

    The options are: • Avaya XTSeries: Refers to the built-in LDAP server of a different Avaya XTSeries. • Avaya cu360: Refers to the built-in LDAP server of Avaya CU360. • Equinox Management: Refers to the built-in LDAP server of Equinox Management.

  • Page 70: Preventing Users From Modifying The Local Directory In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 71: Hiding The Recent Calls List In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 72: Hiding The Call Rate Selection List In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 73: Configuring Wrap-Around Navigation In Avaya Cu360

    Configuring wrap-around navigation in Avaya CU360 About this task You can configure the Avaya CU360 to enable the user to cycle among available menu items in the user interface panels using the arrows. You can apply wrap-around navigation only to the home screen panel, camera control panel, and call control panel.

  • Page 74: Customizing The Avaya Cu360 Home Screen

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 75: Hiding Calendar Panel In Avaya Cu360

    • Never: Avaya CU360 always reverts to the default layout. This is the default option. • During the call: Avaya CU360 uses the last layout used in the same call for the combination of video flows. When you receive a presentation in the same call next time, Avaya CU360 automatically displays the last layout that you chose.

  • Page 76: Configuring Avaya Cu360 To Send The Device Name As Text Overlay In Video Streams

    About this task Avaya CU360 supports sending the device name as text overlay in video streams in meetings managed by MCUs that do not support displaying the name for meeting participants. Do not enable this feature for meetings managed by MCUs that support the name overlay feature.

  • Page 77: Configuring The Maximum Call Bandwidth And Preferred Codec In Avaya Cu360

    Avaya CU360 About this task You can specify the maximum bandwidth that Avaya CU360 can use in meetings. The bandwidth is measured in bit rate. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 78: Preferences General Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 79: Configuring The Avaya Cu360 Dual Video

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 80: Dual Video Field Descriptions

    For example, when sharing content with others participants in the meeting, one participant is designated as the presenter, and is granted the floor for presenting. All Avaya CU360 endpoints must be aware that the floor is granted to that participant and react appropriately.

  • Page 81: Ip Field Descriptions

    IP field descriptions If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window. 3. Click Calls > Preferences > IP.

  • Page 82: Configuring The Avaya Cu360 Calls Encryption

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 83: Enabling The Rtp Firewall In Avaya Cu360

    Enabling the RTP firewall in Avaya CU360 About this task Configure Avaya CU360 to check the source of the received audio, video, and presentation (RTP packets) to verify that the source matches the remote endpoint’s IP address. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 84: Configuring Calling Number In Avaya Cu360

    This configuration is available only if your administrator enabled the advanced settings for users. Procedure 1. Do one of the following: • On the endpoint main menu, click Configure. • On the web interface, click Administrator Settings. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 85: Predefined Party Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 86: Configuring The Avaya Cu360 Camera

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 87: Cameras General Field Descriptions

    Configuring the Avaya CU360 HD1 port About this task Configure the settings of each camera that you connect to the HD1 port of Avaya CU360. This configuration is available only if your administrator enabled the advanced settings for users. Procedure 1.

  • Page 88: Hd1 Port Field Descriptions

    Advance administration If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window. 3. Click I/O Connections > Cameras > HD1.

  • Page 89: Avaya Cu360 Camera Automatic Tracking

    Avaya CU360 can identify active speakers among a maximum of four people seated in front of the camera with a field view of 120° in huddle rooms. Avaya CU360 can automatically, pan, tilt, and zoom the camera for best framing of active speakers.

  • Page 90: Configuring The Avaya Cu360 Usb Port

    Configuring the Avaya CU360 USB port About this task Configure the settings of each camera that you connect to the USB port of Avaya CU360. This configuration is available only if your administrator enabled the advanced settings for users. Procedure 1.

  • Page 91: Configuring The Monitor Settings In Avaya Cu360

    Configuring the monitor settings in Avaya CU360 About this task After you connect the monitor to the HDMI port on Avaya CU360, you can configure it. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 92: Monitors General Field Descriptions

    Configuring the Avaya CU360 video layouts About this task After you connect the monitor to the HDMI port on Avaya CU360, you can configure the video layouts. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 93: Pip-Pap-Pop Field Descriptions

    The option to enable or disable image rotation and controls the direction of the image rotation. PIP – Size The option to select the size of the small overlapped image on the monitor. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 94: Configuring Echo Canceler On External Microphones In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 95: Enabling The Use Of Ipv6 Addresses In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 96: Configuring Lan For Advanced Ip Address Settings In Avaya Cu360

    Configuring LAN for advanced IP address settings in Avaya CU360 About this task After you save the settings on Avaya CU360 web interface, you must log in to Avaya CU360 web interface again. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 97: Configuring Bandwidth Threshold For Lan In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 98: Configuring Bandwidth Threshold For Wifi In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 99: Configuring Advanced Lan Connectivity In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 100: Glan Parameters Field Descriptions

    The option to select the speed of the network port that defines the data transmission speed in the network. The options are: • Automatic: Avaya CU360 selects the speed and duplex mode automatically. This is the default option. • Auto - up to 100/Full: Semi-automatic mode with a specified maximum speed and data transmission.

  • Page 101: Configuring Advanced Wifi Network Connectivity In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 102: Configuring The Avaya Cu360 Port Ranges

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 103: Nat Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 104: Defining The Priority Of Media In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 105: Qos Field Descriptions

    Registering Avaya CU360 with SIP servers About this task Register Avaya CU360 endpoints with SIP servers to maintain the mapping list of names or numbers and successfully establish call routes. This configuration is available only if your administrator enabled the advanced settings for users.

  • Page 106: Sip Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 107: Configuring Tls In Avaya Cu360

    Use Server 3 (Optional) • Avaya CU360 uses the Server 1 as the default SIP server. • If the Server 1 fails, Avaya CU360 uses the Server 2 and Server 3. Server 1 DNS Name The DNS name or IP address of each SIP server.

  • Page 108: Advanced Sip Field Descriptions

    Use TLS The option to configure Avaya CU360 to enable the TLS functionality. Verify Certificate The option to configure Avaya CU360 to use only TLS to connect to other devices. These devices must have security certificates that Avaya CU360 can verify.

  • Page 109: Configuring The Presence Status Of Avaya Cu360 Users

    Configuring the presence status of Avaya CU360 users About this task Register Avaya CU360 to an XMPP server to publish its presence status and view the presence status of other contacts such as other Avaya CU360 and devices registered to the presence server.

  • Page 110: Presence Field Descriptions

    By default, this option is enabled state. If you disable this option, Avaya CU360 users can choose to accept or reject subscription requests. If you select Avaya Aura in Server Type, you do not need to configure this option. Avaya Aura always accepts subscription requests.

  • Page 111: Disabling Sip-Based Calls In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 112: Disabling H.323-Based Calls In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 113: Generating Certificate Signing Requests For Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 114: Certificates General Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 115: Web Field Descriptions

    Web field descriptions Name Description Web Management The option to enable remote access to Avaya CU360 using the web interface. Enable All Addresses The option to allow remote access to Avaya CU360 using all IP addresses or restrict remote access to a specific range of IP addresses.

  • Page 116: Configuring The Avaya Cu360 Web-Video

    Avaya CU360 blocks users for the duration specified in Login Denied Time. Avaya CU360 displays a message inviting the user to retry later. Login Denied Time The period during which Avaya CU360 blocks users from logging in to the web interface. The options are: •...

  • Page 117: Web Video Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 118: Live Streaming Using Avaya Cu360

    The combination of the RTMP URL and key represents the unique destination where the live stream produced by Avaya CU360 is delivered. Important: Your key of the streaming platform is personal data. Delete your key from Avaya CU360 when you disable live streaming. Before you begin Get the RTMP URL and key of the streaming service.

  • Page 119: Enabling And Disabling Live Streaming In Avaya Cu360

    About this task View live streaming on your screen, including the local menu or the Android desktop. If you incorrectly configured live streaming, Avaya CU360 does not display the More option on the home page to start live streaming. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 120: Configuring Remote Updates For Avaya Cu360

    Configuring remote updates for Avaya CU360 About this task You can remotely upgrade Avaya CU360 with new firmware from a remote computer running the Avaya CU360 upgrade program. The Avaya Certificate Root Authority signs Avaya CU360 software packages. Avaya CU360 accepts verified signed software packages.

  • Page 121: Download Field Descriptions

    The option to enable or disable remote upgrade to Avaya CU360. Enable All Addresses The option to allow remote upgrade of Avaya CU360 using all IP addresses or restrict remote upgrade to a specific range of IP addresses. The options are: •...

  • Page 122: Controlling Avaya Cu360 With At Commands

    Advance administration Controlling Avaya CU360 with AT commands About this task You can use AT commands to control the functions of Avaya CU360 on the endpoint and web interface. Avaya CU360 can receive AT commands from: • The device network connection to the controller's IP address through the 55003 port.

  • Page 123: At Commands Field Descriptions

    AT Commands section Name Description AT Commands Management The option to enable or disable remote access to Avaya CU360 using AT commands through the TCP, SSH and RS232 serial ports. The options are: • No: Disables the remote access to Avaya CU360 using AT commands through the TCP, SSH and RS232 serial port.

  • Page 124: Configuring Telnet In Avaya Cu360

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 125: Telnet Field Descriptions

    Telnet field descriptions Name Description Telnet Management The option to enable or disable remote access to Avaya CU360 through the telnet. Enable All Addresses The option to allow remote access through telnet to Avaya CU360 using all IP addresses or restrict the remote access to a specific range of IP addresses.

  • Page 126: Equinox Management Field Descriptions

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configured a PIN to gain access to the advanced settings on the endpoint, Avaya CU360 prompts you to enter the PIN. After you enter the PIN, Avaya CU360 displays the Advanced window.

  • Page 127: Configuring Screen Link And Mobile Link In Avaya Cu360

    About this task You can configure the screen link and mobile link to share your desktop automatically. When you connect your computer to Avaya CU360, by default Avaya CU360 requests you to enter a PIN. You can disable the PIN request.

  • Page 128: Screen Link/Mobile Link Field Descriptions

    • Enable - No PIN: Enables the screen link and mobile link without a PIN. • Enable - Ask PIN (manual pairing): Enables the screen link and mobile link, and requires a PIN to select Avaya CU360 other than the automatically-paired device.

  • Page 129: Chapter 6: Maintenance

    Result Avaya CU360 imports the contacts to the endpoint. Avaya CU360 software upgrades Avaya provides upgrades to the Avaya CU360 software, OS, and the web interface through an auto-extracting software package. July 2020 Installing and Administering Avaya Collaboration Unit CU360...

  • Page 130: Enabling Avaya Cu360 Software Upgrades Using The Endpoint

    Upgrading Avaya CU360 using the endpoint About this task Avaya CU360 displays a green icon to notify that a software upgrade is available. Avaya CU360 displays the notification only if you enable the option to automatically upgrade the software from the endpoint.

  • Page 131: Upgrading Avaya Cu360 Using A Usb Drive

    Upgrading Avaya CU360 using a computer About this task Use a computer connected to LAN to upgrade Avaya CU360. If you use a wireless network, the upgrade process might be very slow. The file name of the upgrade package is in the CU-360_Vx_y_z.exe format. Do not change the file name.

  • Page 132: Upgrading Avaya Cu360 Using The Web Interface

    Upgrading Avaya CU360 using the web interface About this task You can use a computer or a mobile device to upgrade Avaya CU360 using the web interface. The file name of the upgrade package is in the CU-360_Vx_y_z.exe format. Do not change the file name.

  • Page 133: Chapter 7: Troubleshooting

    2. (Optional) Click More for the status of the following connections: • Presence server • Cloud server • Calendar Result Avaya CU360 displays the status of the network connections. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 134: Testing The Avaya Cu360 Network Connections

    • Tx: Transmitting audio stream • Rx: Receiving audio stream Testing acoustic pairing in Avaya CU360 About this task Test acoustic pairing between Avaya CU360 and other devices to check for interference from ambient noises. Procedure 1. Do one of the following: •...

  • Page 135: Testing The Monitor Image Of Avaya Cu360

    Testing the monitor image of Avaya CU360 About this task Test the monitor image of Avaya CU360 to check for the optimization of the aspect ratio and color rendering of the monitor display. You can use the test image to finely tune monitor colors and aspect ratio using the remote control of the monitor provided by the vendor.

  • Page 136: Chapter 8: Resources

    6. In the Content Type filter, click a document type, or click Select All to see a list of all available documents. For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category. July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 137: Avaya Documentation Center Navigation

    The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...
  • Page 138 Procedure 1. Go to https://support.avaya.com. 2. Log on to the Avaya website with a valid Avaya user ID and password. 3. On the Avaya Support page, click Support By Product > Documents. 4. In Enter Your Product Here, type the product name, and then select the product from the list of suggested product names.
  • Page 139 • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 140 .............82 configuring Microsoft Exchange calendar .....54 calls encryption field descriptions ......... configuring Microsoft Exchange calendar field camera ..............86, descriptions ..............camera automatic tracking ........... July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 141 ..........restricting access to features ........59 customizing restricting installation of third-party applications ...59 calendar panel .............. RTP firewall ..............disabling startup tone ........... July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 142 General field descriptions ............ favorite layouts configuration ..........generating field descriptions certificate signing request ........... Advanced Calling Options ..........certificate signing requests ......... advanced SIP ............. Google Play Store July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 143 ............preventing calls from invalid numbers ......... manually configuring time zone ........... preventing users from modifying directory ......70 meetings priority of media ..............configuring recording ............ July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 144 USB drive ............131 using the endpoint ............using the web interface ..........132 sort documents by last updated .........137 verification before disconnecting calls ......... starting July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 145 ............web-video ................116 web-video configuration ............. web video field descriptions ..........WiFi configuration ..............WiFi network connectivity configuration ......101 wrap-around navigation configuration ........73 July 2020 Installing and Administering Avaya Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

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