Avaya PARTNER ACS Installation And Use Manual page 184

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PARTNER Advanced Communications System Installation, Programming, and Use
Centrex transfer, you must be able to dial the extension directly by using the Centrex extension
number. If a Centrex line is shared by several extensions, you cannot use Centrex transfer to
direct the call to a specific extension. For more information about such features, see the
documentation for your PBX or Centrex system. (When your Centrex or PBX documentation
tells you to use a switchhook flash, use the system Recall feature instead.)
On a system telephone, a transferred call rings with an intercom ring (ring BEEP) until the
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originator hangs up. Then it changes to a transfer ring (ring BEEP BEEP). On a single-line
telephone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up.
Then it changes to a transfer ring (ring ring ring).
To transfer calls to an extension with a single touch, you can program the extension number on
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an Auto Dial button–see
To transfer calls to an extension for which you have a Manual Signaling (F13XX or F13 * XX)
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button, press
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is Active.
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If it is Not Active and Music-On-Hold (#602) is Active and an audio source is connected to the
system, the caller hears Music-On-Hold while the call is being transferred to the destination
extension. If Music-On-Hold is Not Active and Ring on Transfer (#119) is Not Active, the
caller hears silence.
The system is factory-set to return a transferred call, after it rings four times at the destination
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extension, to the extension that transferred it. You can use Transfer Return Rings (#105) to
change the number of rings for all system extensions. You can use Transfer Return
Extension (#306) to program a different extension to which unanswered calls from a particular
extension should return.
If you transfer a call, Caller ID information (if it is available) is passed to the destination
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extension.
If you have a voice messaging system, you can use Voice Mailbox Transfer to transfer a
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caller directly to a subscriber's voice mailbox.
An extension programmed with Call Waiting (#316) cannot transfer either of two active calls.
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You cannot use Transfer with Record-a-Call (F24), Call Screening (F25), and Voice
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Interrupt On Busy (#312).
Transferring a Call on a System Telephone
Follow these instructions to transfer a call by using a system telephone:
To transfer a call to another extension:
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1. While active on the call, press
The call is put on hold and you hear intercom dial tone. The green light next to the line or
pool button winks.
2. Dial the extension number (or
Group number) to which you want the call transferred.
3. When someone answers, announce the call and then hang up.
Handling Calls
6-26
"Auto Dialing" on page
before pressing the Manual Signaling button.
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77 and a Hunt Group number, or
8-5.
7 and a Calling