Voice Interrupt Features; I Using Vms Cover; Voice Interrupt On Busy - Avaya PARTNER ACS Installation And Use Manual

Using VMS Cover
From a system telephone, press the programmed button to turn VMS Cover on; press it again to
turn it off. When the light is on, VMS Cover is on and your unanswered intercom and transferred
calls or outside calls on lines assigned ownership go to your voice mailbox after the specified
number of VMS Cover Rings.
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your voice mailbox.
If VMS Cover is already on and a call begins to ring, you can turn on Do Not Disturb to send that
call and any subsequent calls immediately to your voice mailbox.

Voice Interrupt Features

Use the Voice Interrupt On Busy feature to talk to a user who is active on a call. The user then
can use Voice Interrupt On Busy Talk-Back to speak to you.

Voice Interrupt On Busy

A Voice Interrupt On Busy call is a special intercom call that lets a user (the originator) interrupt
and speak to another user (the recipient) who is busy on an intercom or outside call. When Voice
Interrupt On Busy is initiated, the recipient hears two beeps before hearing the originator's voice.
The third party to whom the recipient is speaking probably can hear both the beeps and the faint
sound of the originator's voice. This feature typically is used by the operator to alert the boss to an
important incoming call or event when the boss is already on a call.
The System Administrator programs Voice Interrupt On Busy to identify extensions that can
receive Voice Interrupt On Busy calls.
You can use Voice Interrupt On Busy only from a system telephone.
Considerations
The Voice Interrupt On Busy tone (two beeps) is unique to distinguish it from a voice-
I
signaled intercom call tone (one beep).
If a Voice Interrupt On Busy call is made to an idle extension, the originator and the recipient
I
hear a voice-signaled intercom call tone (one beep) instead.
If you receive a Voice Interrupt On Busy call and press
I
and the originator hears two beeps that indicate you have ended the Voice Interrupt On Busy
call. Do one of the following:
– To talk to the originator, if the green light next to the
i . (You cannot use the Voice Interrupt On Busy Talk-Back button once a Voice
Interrupt On Busy call has ended.)
Programming & Using Telephone Features
h
, the third party is put on hold
i button is flashing, press

Voice Interrupt Features

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