Page 1 CS7000 Conferencing Server Version 2.5 Guide for Operators 81100317 Revision A March 2005...
Page 2 • System administration documents Warranty • Security documents Avaya Inc. provides a limited warranty on this product. Refer to your • Hardware-/software-based security tools sales agreement to establish the terms of the limited warranty. In • Shared information between you and your peers addition, Avaya’s standard warranty language as well as information...
Page 3 04DU9-DN 6.0Y RJ48C • A reorder tone is received. Avaya attests that this registered equipment is capable of providing users 04DU9-IKN 6.0Y RJ48C access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block 04DU9-ISN 6.0Y...
Page 4 Contact the state public utility commission, public service E-mail: totalware@gwsmail.com commission or corporation commission for information. For the most current versions of documentation, go to the Avaya support This equipment, if it uses a telephone receiver, is hearing aid compatible. Web site: http://www.avaya.com/support.
Page 5: Table Of Contents
Table of Contents Chapter 1 Introducing the Operator Guide Introduction to CRS ..........9 Introduction to the Operator Console .
Page 6 Avaya CS7000 Conferencing Server Operator Guide Filtering by Wholesaler ......... 34...
Page 7 Avaya CS7000 Conferencing Server Operator Guide DDI Management ..........82 Creating DDIs .
Page 8 Avaya CS7000 Conferencing Server Operator Guide Setting Recording Options ........129 Reviewing the Conference Summary .
Page 9 Guide to the Avaya Operator Console Avaya Operator Console Terminology ......188 Interface Configuration......... 189 Configuring Overall View and Layout .
Page 10 Avaya CS7000 Conferencing Server Operator Guide...
Page 11: Introducing The Operator Guide
Chapter 1 Introducing the Operator Guide Introduction to CRS The CRS (Client Registration Server) Front End is primarily a booking and scheduling application. Here you can create both scheduled and demand conferences with additional attributes to suit customer requirements. The CRS Front End is also used to enter new company and client account details.
Page 12: New Features With Crs 2.5 In Suite 9.3
Avaya CS7000 Conferencing Server Operator Guide Intercept one caller at a time for a one-to-one consultation Roam through each active conference to listen to a sample of speech from each one Delete one or more callers from the active conference Move one or more callers from one conference to another conference using drag &...
Page 13 Avaya CS7000 Conferencing Server Operator Guide Cancel button is displayed on each Alert dialog. For more information, see “Alerts” on page 248. View Filter Feature Using the filters feature, Operators can customize their conference view so that only certain conferences are displayed. For example, Operators can view only Demand conferences or only Scheduled conferences.
Page 14 Avaya CS7000 Conferencing Server Operator Guide Wholesaler Display Filter Wholesalers are an optional feature in this release. Operators can now view all companies associated with a particular Wholesaler using the new Wholesaler Display Filter. For more information, see “Filtering by Wholesaler”...
Page 15: Introducing Crs Front End Installation
Chapter 2 Introducing CRS Front End Installation This chapter introduces the CRS FrontEnd installation procedure. It describes the system requirements and lists several important notes. System Requirements The minimum system requirements for the installation of the CRS Front End are: Browsers •...
Page 16: Important Notes
• Do not run two instances of the CRS Front End Installer at the same time. Similarly, do not run two instances of the CRS Front End Uninstaller at the same time. Avaya CS7000 Conferencing Server Operator Guide...
Page 17: Installing Crs Front End
Chapter 3 Installing CRS Front End This chapter describes how to install the CRS Front End application. Starting the CRS Front End Installer Note: At any point during the installation process, Users can click Cancel to stop the installation or Previous to return to the previous dialog. 1.
Page 18 3. Click the Next button. The Enter Serial Number dialog is displayed. 4. Enter the Avaya serial number in the Please Enter the Serial Number field. The appropriate serial numbers are listed in the serial_numbers.txt file. The Avaya serial number is DRRKDK. The serial_numbers.txt file ships with the Installer.
Page 19 The Choose Install Folder dialog is displayed. The exact appearance of this dialog varies according to the type of installation or upgrade. In the case of an upgrade, the previous installation directory is displayed. In the case of a new installation, the default installation directory is displayed. 6.
Page 20 12. Select a location for the CRS Front End application shortcut icon. Users can choose to display the CRS Front End application shortcut icon as follows: 1. As a new option in the Programs menu 2. As an option within an existing Programs menu option Avaya CS7000 Conferencing Server Operator Guide...
Page 21 3. As an option on the Start Menu 4. As an item on the desktop 5. As an item on the Quick Launch Bar 6. As an item in another, specified, location Alternatively, Users can choose not to create a CRS Front End application shortcut icon.
Page 22 17. Click Install. The Installing BSFront dialog is displayed. If the Yes option was selected on the Configuration Options dialog, Crystal Reports is also installed. 18. Allow the progress bar to reach its end point. Avaya CS7000 Conferencing Server Operator Guide...
Page 23 The Install Complete dialog is displayed. Click the Done button. The CRS Front End installer closes. The CRS Front End is installed. The user may be prompted to reboot. A reboot is necessary in certain situations. Note: The registration of all OCX files is handled automatically. In the case of an upgrade, the CRS Front End Installer merges old file values with new file values to create a new bands.ini file.
Page 24 Avaya CS7000 Conferencing Server Operator Guide...
Page 25: Uninstalling Crs Front End
4. Click Add/Remove Programs. • Via the shortcut folder defined at installation time. Typically, this is located in the Avaya option on the Programs menu. • Via the installation folder defined at installation time. Typically, this is located in C:\AVAYA\BSFront Uninstalling CRS Front End 1.
Page 26 The Uninstall BS Front dialog is displayed. 3. Click Uninstall. The second Uninstall BS Front dialog is displayed. 4. Allow the progress bar to reach its end point. Avaya CS7000 Conferencing Server Operator Guide...
Page 27 When the CRS Front End Uninstaller is complete, the following dialog is displayed. 5. Click the Done button. CRS Front End is uninstalled. Note: Crystal Reports is not removed.
Page 28 Avaya CS7000 Conferencing Server Operator Guide...
Page 29: Creating A Company Account
Chapter 5 Creating a Company Account Before you can start reserving conferences, a company account must be established. Client accounts are then created relative to the company. The Company Account Once a company account is created, the left view panel in the Customer Bookings screen displays a new entry.
Page 30 Avaya CS7000 Conferencing Server Operator Guide Creating a Company Account From the Client Registration Server front end, click Customer Bookings. If this is the first time the CRS has been used, the following Customer Bookings screen is displayed: Figure 5.2: Customer Bookings Screen Click Create Company.
Page 31 Avaya CS7000 Conferencing Server Operator Guide Select the Block Dial Out checkbox if you wish to disable the Moderator dial out feature for all conferences associated with this company. The Moderator dial out feature enables Moderators to make external calls during a conference.
Page 32 Avaya CS7000 Conferencing Server Operator Guide Click New Company. Figure 5.5: New Company Dialog Enter your company details in the editable text fields. Select the Block Dial Out checkbox if you wish to disable the Moderator dial out feature for all conferences associated with this company.
Page 33 Avaya CS7000 Conferencing Server Operator Guide Editing a Company Account From the Customer Bookings screen, select the appropriate company and then click Edit Company. Figure 5.6: Edit Company Dialog Edit the appropriate details and then click Update. The Company Details view panel displays the new details.
Page 34: Disabling A Company's Conferencing Privileges
Avaya CS7000 Conferencing Server Operator Guide Disabling a Company’s Conferencing Privileges A company’s conference privileges can be suspended using the disable feature. Once disabled, the Company Details screen changes color to ‘Red’ reflecting it’s disabled state. Although this account is inactive it is still possible to create/ edit clients and schedule/ edit conferences.
Page 35: Filtering Company Details
Avaya CS7000 Conferencing Server Operator Guide Click View Company. Figure 5.9: View Company Dialog Review the details as displayed in the Company Details view panel. Filtering Company Details If multiple companies are registered on the CRS it may be necessary to filter by company name to display the relevant details.
Page 36: Filtering By Wholesaler
Avaya CS7000 Conferencing Server Operator Guide Click Filter. Figure 5.10: Filter The filtered results are displayed in the file management panel. Filtering by Wholesaler Note: Wholesalers are an optional features in this release. A Wholesaler is defined as being the owner of a company or companies.
Page 37 Avaya CS7000 Conferencing Server Operator Guide Figure 5.11 displays all Wholesalers beginning with the letter “k”. Figure 5.11: WholeSaler Filter...
Page 38 Avaya CS7000 Conferencing Server Operator Guide...
Page 39: Creating A Client Account
Chapter 6 Creating a Client Account Each company account will include a number of client accounts reflecting their conferencing needs. Typically clients are department or project managers. Once an account is created they can proceed to create conference reservations. When the appropriate company is selected, the Create Client button is displayed beneath the Company details view panel.
Page 40: International Calling Cards
Avaya CS7000 Conferencing Server Operator Guide Associate conference participants with the client. For more information, see “Adding a New Participant to the Conference Group” on page 49. Delete a client’s details. For more information, see “Deleting an Existing Participant” on page 51.
Page 41 Avaya CS7000 Conferencing Server Operator Guide Creating a Client Account From the Customer Booking screen, click Create Client. Figure 6.2: New Client Dialog Enter the appropriate details in each of the available text fields. For security reasons, text entered in the Password field is displayed as a series of symbols (****).
Page 42: Editing A Clients Account Details
Avaya CS7000 Conferencing Server Operator Guide Setting up Contact Details for a Client From the New Client dialog, click Contact. Figure 6.3: Contact Details Dialog Details entered for the company will be included here by default. Enter new contact details if appropriate.
Page 43 Avaya CS7000 Conferencing Server Operator Guide Editing an Existing Clients Account From the Customer Booking screen, select the appropriate client and click Edit Client. Figure 6.4: Select Edit Type Dialog Select Details and click OK. Disabled Option Figure 6.5: Edit Client Dialog Edit the appropriate details and click Update.
Page 44 Avaya CS7000 Conferencing Server Operator Guide Disabling a Client’s Conferencing Privileges A client’s conference privileges can be suspended using the disable feature. When a client is disabled: They cannot log in to the Web Portal. They cannot get into their conferences.
Page 45 Avaya CS7000 Conferencing Server Operator Guide Click View Client. Figure 6.6: View Client Dialog Review the details as displayed in the Company Details view panel. Deleting an Existing Client Account From the Customer Bookings screen, select the appropriate client and then click Delete Client.
Page 46: Setting Phone Details
Avaya CS7000 Conferencing Server Operator Guide Setting Phone Details Additional phone details can be included for an existing client. Once an alternative is included, you can select it as the new contact number, by editing the clients details. If you have modified an existing number or deleted all other phone details, the new details appear by default for the client.
Page 47: Setting Calling Card Details For A Client
Avaya CS7000 Conferencing Server Operator Guide Editing Existing Phone Details From the Phones view panel, select a phone entry, and click Edit. Figure 6.11: Edit Phone Dialog Edit the phone details and click Update. Deleting an Existing Phone Details From the Phones view panel, select a phone entry, and click Delete.
Page 48 Avaya CS7000 Conferencing Server Operator Guide Adding New Calling Card Details for a Client From the Customer Booking screen, select the appropriate client account and click Edit Client. Figure 6.13: Select Edit Type Dialog Select ICCs and click OK. Figure 6.14: ICCs Dialog Click New.
Page 49: Filtering Client Details
Avaya CS7000 Conferencing Server Operator Guide Editing a Clients Calling Card Details From the ICCs dialog, select the appropriate calling card number and click Edit. Figure 6.16: Edit ICC Dialog Edit the appropriate details and click Update. Deleting Existing Calling Card Details From the ICCs dialog, select the appropriate calling card number and click Delete.
Page 50: Creating A Participant Profile
Avaya CS7000 Conferencing Server Operator Guide The filtered results are displayed in the file management panel. Figure 6.18: Client Filter Section Creating a Participant Profile Adding Participants to a Conference Group A conference cannot exist without participants. When confirming the conference reservation the client can select participants from a prepared list to associate with the conference.
Page 51 Avaya CS7000 Conferencing Server Operator Guide You can also enter a User PIN access number for a participant. This is an extra level of security, enabling participants to access a secure conference. For more information, see "Meet Me Secure Conferences" on page 91.
Page 52 Avaya CS7000 Conferencing Server Operator Guide In the Name text field, enter the participant name. In the Dial Number text field, enter the participants phone number. In the User PIN text field, enter a unique PIN number for the participant. This PIN access code is only ever used with secure conferences.
Page 53: Enabling Ad Hoc Conference Booking Via Dtmf
Avaya CS7000 Conferencing Server Operator Guide Deleting an Existing Participant From the Participants dialog, select the relevant participant and click Delete. Figure 6.24: Delete Participant Dialog Click Delete. The participant’s details are deleted from the clients participant list. Enabling Ad Hoc Conference Booking via DTMF Ad Hoc privileges are provided to those clients that want to book conferences at any time using DTMF keys on your telephone.
Page 54 Avaya CS7000 Conferencing Server Operator Guide Recording - When selected, any ad hoc conferences booked will be recorded. Tape - When selected, the system administrator transfers the conference recording to tape. An operator will be able to review the reservation details and supply the relevant details to participants.
Page 55 Avaya CS7000 Conferencing Server Operator Guide Setting Conference Details Without Moderator From the AdHoc details dialog, enter the Limits settings as described previously. From the Conference Details panel select: Type - From the Type drop down list, select the appropriate conference type.
Page 56 Avaya CS7000 Conferencing Server Operator Guide Enter further details (as described below), or click OK to return to the Edit Client dialog. Selecting Payment Options for an Ad Hoc Client From the AdHoc details dialog, enter the Limits settings and Conference Details as described previously.
Page 57: Creating A Conference Reservation For A Client
Chapter 7 Creating a Conference Reservation for a Client When the appropriate client is selected, the Create Reservation button is displayed beneath the Client Details view panel. Using this a reservation for the highlighted client can be created. Each new reservation created is represented by a book icon in the left hand panel displayed when the client icon is expanded (click the + beside the folder icon).
Page 58: Defining Conference Type
Note: For more information on conference types, see "Working with Conference Types" on page 87. For more information about alerts, see the Alert Conferencing Administrator Guide, which is included in the Avaya CS7000 Conferencing Server documentation suite. Setting Moderator privileges Select whether or not a moderator can be assigned in the conference.
Page 59: Establishing How Many And Who Can Attend A Conference
Avaya CS7000 Conferencing Server Operator Guide Establishing How Many and Who Can Attend a Conference To hold a conference at least two participants must be selected. The maximum number of participants a conference can hold is set by the system administrator.
Page 60 Avaya CS7000 Conferencing Server Operator Guide Launching the Check Reservation Dialog From the Customer Bookings screen, select an appropriate client and click Create Reservation. Figure 7.2: Check Reservation Dialog...
Page 61: Creating A Conference Reservation
Avaya CS7000 Conferencing Server Operator Guide Creating a Conference Reservation The Check Reservation dialog is used to set preferred features for a conference reservation. When booking a conference reservation the following fields are compulsory: Table 7.1: Compulsory Conference Reservation Fields...
Page 62 Avaya CS7000 Conferencing Server Operator Guide Table 7.1: Compulsory Conference Reservation Fields Field Description Example Size Enter the size of the sub-conference in this field. For more information, see “Creating a Sub Conference” on page 82. Cabinet In a multi-cabinet environment, the available...
Page 63 In CLI-based conferences, Participants must dial from a valid telephone and in doing so, transmit a specific CLI. The CLI is validated by the Avaya CS7000 and conference access is granted. The CLI must match the phone number of the Participant in the Participant List in order to be valid.
Page 64 Avaya CS7000 Conferencing Server Operator Guide Table 7.1: Compulsory Conference Reservation Fields Field Description Example Auto PIN The personal identification number required to 1234 enter a conference. If Auto PIN is not selected first, you must provide Conferee PIN details manually.
Page 65 Options" on page 127 and "Setting Recording Options" on page 129. Note: If overbooking is enabled and the Avaya CS7000 is overbooked, an unusual error message is displayed when an Operator attempts to book a scheduled conference. If the system is overbooked by 30 ports, the error...
Page 66 Avaya CS7000 Conferencing Server Operator Guide overbooked by 50 ports, the error message states that there are -50 ports free. This issue only occurs in a mixed environment, where demand and scheduled conferences are stored in the same database. Creating a Conference Reservation From the Customer Bookings screen, select an appropriate client and click Create Reservation.
Page 67 Avaya CS7000 Conferencing Server Operator Guide Enter the required number of participants expected to attend in the Participants text field. The minimum number of participants required for booking a conference (except conferences on demand) is two. Select from the other available options as required.
Page 68 Avaya CS7000 Conferencing Server Operator Guide Click Confirm. Figure 7.5: Confirm Reservation Dialog...
Page 69 When booking a conference, Operators can select a particular cabinet for their reservation. Alternatively, Operators can select the “Any” (cabinet) option. When Operators select the “Any” option, the Avaya CS7000 checks which cabinets have available resources. The first available cabinet is...
Page 70 Avaya CS7000 Conferencing Server Operator Guide cabinets with matching conference types are considered. Operators do not specify a DDI when they select the “Any” option. The DDI is displayed on the Booking Summary dialog. Note: Best fit functionality is not supported when the “Any” option is selected.
Page 71 Participants text field. The minimum number of participants required for booking a conference (except conferences on demand) is two. Select Any from the Cabinet drop down list. The DDI selection option is disabled. The Avaya CS7000 displays the DDI on the Booking Summary screen. Click OK.
Page 72 Avaya CS7000 Conferencing Server Operator Guide The Confirm Reservation dialog is displayed. Figure 7.9: Confirm Reservation Dialog Enter a conference title in the Name text field. Click OK.
Page 73 Avaya CS7000 Conferencing Server Operator Guide The Booking Summary dialog is displayed. Figure 7.10: Booking Summary Dialog The cabinet selected by the Avaya CS7000 is displayed in the Cabinet field. Click OK. The new conference reservation details are displayed in the Customer Booking screen.
Page 74: Demand Conferences
Conferees can access the demand conference provided they have the appropriate DDI and PIN. The Avaya CS7000 suite contains new functionality that enables operators to reduce or increase the number of participants in a demand conference while it is in progress.
Page 75 Avaya CS7000 Conferencing Server Operator Guide Enter the expected number of participants expected to attend in the Participants text field. Note: Ensure participants have been entered correctly. If this is not done the conference will default to the minimum number of participants.
Page 76 Avaya CS7000 Conferencing Server Operator Guide Click Confirm. Figure 7.13: Confirm Reservation Dialog...
Page 77: Filtering Demand Conferences
Avaya CS7000 Conferencing Server Operator Guide Enter a conference title in the Name text field and click OK. Figure 7.14: Booking Summary Dialog Click OK. The new conference reservation details are displayed in the Customer Booking screen. Filtering Demand Conferences From the Customer Bookings screen all conferences created for clients are displayed.
Page 78 Avaya CS7000 Conferencing Server Operator Guide Filtering Reservations to Display Demand Conferences Only From the Customer Bookings screen, select Show only Demand. Figure 7.15: Show Only Demand Filter Select the appropriate client and view the results.
Page 79: Overview Of Recurring Conferences
Avaya CS7000 Conferencing Server Operator Guide Overview of recurring conferences You can schedule a one-time conference, or a daily, weekly or monthly conference, for a predefined time period. The following sections describe the available recurring conference options in greater detail.
Page 80: Creating A Weekly Conference
Avaya CS7000 Conferencing Server Operator Guide 7. Under Excluding, select or clear the days that you want to schedule. Creating a weekly conference Follow these steps to book a weekly conference: 1. Select the appropriate details in the Check Reservation dialog box.
Page 81 Avaya CS7000 Conferencing Server Operator Guide 3. Under Repeating, enter the number of repeat conferences in the Conferences field. 4. From the Frequency list, select Every 2nd week. The CRS enables the Day list. 5. From the Day list, select the day on which you want to schedule the conference.
Page 82 Avaya CS7000 Conferencing Server Operator Guide Creating a Date-in-Month conference The basic steps for booking a conference for one day per month are: 1. Choose the appropriate details in the Check Reservation dialog box. 2. Select Repeating. 3. Enter the number of repeat conferences in the Conferences field.
Page 83 Avaya CS7000 Conferencing Server Operator Guide Avaya CS7000 System Administrators can specify a number of parameters in relation to perpetual conferences. These parameters include the following: The maximum number of possible conferences in a single booking The number of days by which a perpetual conference should be extended...
Page 84: Creating Sub Conferences
DNIS (Dialed Number Identification Service) or DDI (Direct Dial Inward) are numbers entered by participants using DTMF commands from a telephone keypad. DDI’s are then configured by the Avaya CS7000 System Administrator. As well those described in “DDI Attributes” on page 83, System Administrators...
Page 85 Avaya CS7000 Conferencing Server Operator Guide System Administrators can associate a Company with a DDI using the System Administration section of the CRS Front End. If no DDI is selected, the CRS will automatically select a DDI that corresponds to the conference attributes selected When the DDI Selection dialog is launched, individual attributes are displayed in the view panel.
Page 86: Selecting The Appropriate Ddi
Avaya CS7000 Conferencing Server Operator Guide Table 7.2: DDI Attributes Field Description Example Validate Select validation if you want an additional level of security. The participant is prompted to enter their own specific user PIN along with the main conference access PIN.
Page 87: Maximum Number Of Ddis Associated With A Conference
Avaya CS7000 Conferencing Server Operator Guide are displayed. Options associated with the filtered DDIs are displayed in the dialog title bar. Figure 7.18: DDI Selection Dialog To associate a DDI with the conference, select from the available DDIs in the top view panel, then use the Add to conference button to transfer into the bottom view panel, and click OK.
Page 88 Avaya CS7000 Conferencing Server Operator Guide...
Page 89 “Dial Out Conferences” on page 101 “Self Dial Conferences” on page 102 Alert Conferences For more information on Alert Conferencing, see the Avaya CS7000 Conferencing Server Alerts Conferencing Guide. In addition, Operators can select options to produce the following conference features: “Self Registration Conferences”...
Page 90: Meet Me Conferences
Avaya CS7000 Conferencing Server Operator Guide Meet Me Conferences This conference type enables Participant to enter a conference directly, without Operator assistance, provided they have the following information: The direct dial in number when dialed enters the Participant into the conferencing system.
Page 91 Avaya CS7000 Conferencing Server Operator Guide Enter the conference start time as follows: Enter the date (dd/mm/yyyy) and time (hh:mm) in the Starting at text field. Click Local. The current system time is registered. Enter the expected duration of the conference in the Duration field.
Page 92: Meet Me Operator Assisted Conferences (Bell Mode)
Avaya CS7000 Conferencing Server Operator Guide Meet Me Operator Assisted Conferences (Bell Mode) Meet Me Operator Assisted is also known as a Bell Mode conference. This conference type is similar to "Meet Me Conferences" on page 88. However, instead of entering a live conference on entering the PIN code, the Participant has to wait until placed in conference by an Operator.
Page 93: Meet Me Secure Conferences
Avaya Operator Console. The second option is to select CLI Check. This has the effect of using the caller’s CLI as an identification of the caller as a substitute for their user PIN.
Page 94: Scheduling A Meet Me Secure Conference
Avaya CS7000 Conferencing Server Operator Guide Scheduling a Meet Me Secure Conference You must create a company and a client before you create a Meet Me Secure conference. At the CRS client, click Customer Bookings. The Customer Bookings dialog is displayed.
Page 95 Avaya CS7000 Conferencing Server Operator Guide If you want to associate a moderator with the conference, select the Moderator checkbox. If you want to set up a demand conference, select the Demand checkbox. If you want to set up a scheduled conference, do not select the Demand checkbox.
Page 96 Avaya CS7000 Conferencing Server Operator Guide The Confirm Reservation dialog is displayed. Figure 8.5: Confirm Reservation Dialog Enter the name of the conference in the Name field. Add conferees. For more information, see “Adding Conferees” on page 94. Click OK.
Page 97: Cli-Based Meet Me Secure Conference
CLI. When the CLI is found to be invalid, the Avaya CS7000 Conferencing Server requests the user PIN. At conference booking time, this feature can be disabled. If it is disabled, callers remain in reception and the PIN is not requested.
Page 98 Avaya CS7000 Conferencing Server Operator Guide In a Meet Me Secure conference, with the CLI Check checkbox selected, Participants must: Dial the DDI. Caller CLI is verified against the list of participants. If valid, callers are prompted for their conference PIN.
Page 99 Avaya CS7000 Conferencing Server Operator Guide The Check Reservation dialog is displayed. Figure 8.7: Check Reservation Select Meet Me Secure from the Type drop-down list. Enter the starting date and time in the Starting at field. Enter the duration in the Duration field.
Page 100 Avaya CS7000 Conferencing Server Operator Guide The DDI Selection dialog is displayed. If the Validate on CLI Failure checkbox is selected, users are prompted for their user PIN. If the Validate on CLI Failure checkbox is not selected, users are...
Page 101 Avaya CS7000 Conferencing Server Operator Guide The Meet Me Secure conference is created and the Check Availability Results dialog is displayed. Figure 8.9: Check Availability Results Select the conference and click Confirm. The Confirm Reservation dialog is displayed. Figure 8.10: Confirm Reservation Dialog...
Page 102 Avaya CS7000 Conferencing Server Operator Guide Enter the name of the conference in the Name field. Add conferees. For more information, see “Adding Conferees” on page 94. Click OK. The Booking Summary dialog is displayed. Click OK. The Meet Me Secure conference is confirmed. The Customer Bookings dialog is displayed.
Page 103: Dial Out Conferences
Avaya CS7000 Conferencing Server Operator Guide The Confirm Reservation dialog is displayed. Dial Out Conferences At the conference start time, the Operator opens the conference and selects the Participants. One of the following sequences then occurs: The Participants are dialed directly into the conference.
Page 104: Self Dial Conferences
Avaya CS7000 Conferencing Server Operator Guide Self Dial Conferences When this conference type is selected a Participant can enter the live conference directly. Using a handset the Participant: Enters the DDI Enters the Participant/Moderator PIN code Participants are then played the conference welcome message before entering the live conference.
Page 105: Self Registration Conferences
Self registration is the process of Participant enrollment. Individual conference Participants access a virtual sign-in sheet and submit their personal details. Using these details, the Avaya CS7000 Conferencing Server compiles a list of registered Participants. The conference organizer can use the Participant list to co-ordinate the conference with maximum efficiency and minimal delay at the start of the conference.
Page 106: The Self Registration For Event Calls Process
Forward to Target List Organizer Register for Conference Attend Conference Participant Receive Post Conference Report Self Registration Process for Participants and Operators Figure 8.12: Self Registration Process For more information on Self Registration, see the Avaya CS7000 Self Registration User Guide.
Page 107: Q&A Conferences
Avaya CS7000 Conferencing Server Operator Guide Q&A Conferences A Q&A conference is not a conference type, as such. It is not listed with conference types such as Meet Me Secure and dial out conferences in the Type drop-down list on the Check Reservation dialog.
Page 108: Polling Conferences
Participants enter a DTMF key sequence corresponding to their favored choice. All Participant votes are collated and the options are ranked accordingly. Operators initiate polling using the Avaya Operator Console application. Polling responses consist of a descriptive tag and an associated digit. A descriptive tag is an option statement and the associated digit is the DTMF key that must be entered in order to select that option.
Page 109: Confirming A Conference Reservation
Chapter 9 Confirming a Conference Reservation When a conference reservation has been requested you will be prompted to: Check the availability of system resources - For more information, see “What happens if Conference Resources are Unavailable?” on page 107. Confirm the reservation - For more information, see “Confirming a Reservation”...
Page 110 Avaya CS7000 Conferencing Server Operator Guide panel. An icon is displayed to the left of each reservation indicating whether system resources are available or not. The green icon indicates that system resources are available for this conference. The red icon indicated that system resources are not available for this conference.
Page 111 Avaya CS7000 Conferencing Server Operator Guide There are only 290 ports free, but 300 have been requested. Therefore the conference reservation cannot be completed. Solution Reduce the number of participants requested for the conference. Change the time/duration requested for the conference.
Page 112 Avaya CS7000 Conferencing Server Operator Guide Click OK. Reducing Resources for a Conference Reservation From the Check Availability Results dialog, select the appropriate reservation and click ReCheck. Reduce either the Duration or Participants fields. Click OK. Deleting a Conference Reservation...
Page 113 Avaya CS7000 Conferencing Server Operator Guide From the Customer Bookings screen, select the appropriate conference reservation and click Delete. Figure 9.2: Delete Reservation Dialog Click Delete.
Page 114: Completing The Reservation
Avaya CS7000 Conferencing Server Operator Guide Suspending a Conference Reservation From the Check Availability Results dialog, select the appropriate reservation and click Suspend. Figure 9.3: Booking Summary Dialog Click OK. Completing the Reservation Once conference details have been modified to meet system capacity you can then confirm the reservation.
Page 115 Avaya CS7000 Conferencing Server Operator Guide Confirming a Reservation Complete the Check Reservation details as described in "Creating a Conference Reservation for a Client" on page 55, and click OK. Figure 9.4: Check Availability Results Dialog Select the conference reservation (if not already selected), and click Confirm.
Page 116 Avaya CS7000 Conferencing Server Operator Guide In the Conference panel: Enter the conference name in the Name text field. Enter an appropriate comment in the Comment text field. In the Payment panel: From the Type drop down list, select the payment type.
Page 117: Selecting Participants For A Reservation
Avaya CS7000 Conferencing Server Operator Guide Click OK. Figure 9.7: Booking Summary Dialog Click OK. Selecting Participants for a Reservation Each client account includes a participant list. Participants are added to this list in the following ways: Editing a client’s details - Once a client is registered on the conferencing system their details can be edited to include appropriate conference participants.
Page 118 Avaya CS7000 Conferencing Server Operator Guide Creating a New Participant for a Reservation From the Confirm Reservation dialog, click Conferees. Figure 9.8: Conferees Dialog Click New. Figure 9.9: New Participant Dialog In the Name text field, enter the participant’s name.
Page 119: Traffic Charged
Avaya CS7000 Conferencing Server Operator Guide Traffic Charged Charging a New Participant for Conference Time Used From the Conferees dialog, click New. Figure 9.10: New Participant Dialog Enter the appropriate details and select Traffic Charged. Click Save. The new participant details are displayed in the top view pane of the Conferees dialog.
Page 120 Avaya CS7000 Conferencing Server Operator Guide Charging a Conferee for Conference Time Used From the Conferees dialog, click Modify. Figure 9.12: Conferee Details Dialog Select Traffic Charged. Click OK. Modifying Existing Participant Details From the Confirm Reservation dialog, click Conferees.
Page 121 Avaya CS7000 Conferencing Server Operator Guide Click Edit. Figure 9.14: Edit Participant Dialog Edit the appropriate details and click Update. The edited participant details are displayed in the top view pane of the Conferees dialog. Deleting a Participant from the Conferencing System From the Conferees dialog, select the appropriate participant and click Delete.
Page 122 Avaya CS7000 Conferencing Server Operator Guide Selecting Participants for a Conference Reservation From the Conferees dialog, select the appropriate participant(s) from the displayed list in the top view pane. Click the Add to conference arrow button. The participant(s) are included in the bottom view pane (reservations) of the...
Page 123 Avaya CS7000 Conferencing Server Operator Guide Click OK. Selecting Participants for a Reservation from a Different Company/Client From the Conferees dialog complete as follows: From the Company drop down list, select an appropriate company. From the Client drop down list, select an appropriate client. The top pane view will display participants associated with the selected company/client.
Page 124: Additional Options
Avaya CS7000 Conferencing Server Operator Guide Removing Participants from a Reservation From the Conferees dialog, select the appropriate participant(s) from the displayed list in the bottom (reservations) view pane. Click the Remove from conference arrow button. The participants are removed from the bottom view pane (reservations) of the Conferees dialog.
Page 125: Setting In-Conference Messages For A Participant
Bell - This message requests that the participant waits for an available operator. It can be customized. For example, the company name can be entered - “Please wait for an available Avaya operator”. Hold - The participant is placed on hold while music is played.
Page 126: Setting General Options
Avaya CS7000 Conferencing Server Operator Guide Setting Conference Messages for a Participant From the Confirm Reservation dialog, click Messages. Figure 9.17: English, Meet Me Messages Dialog From the various message set drop down lists, select the appropriate messages. Select the First Messages tick box to ensure play First Conferee and First Hold messages into the conference.
Page 127 Avaya CS7000 Conferencing Server Operator Guide Q&A - This enables a Q&A Conference dialog box in the operator console. Wait For Moderator- When selected, conferences do not start until the moderator enters. Roll Call - Roll Call functionality enables Operators to name each line without speaking to each caller individually.
Page 128 Avaya CS7000 Conferencing Server Operator Guide Select from the available options (as described above) those additional features required for the conference. Click OK.
Page 129: Setting Notification Options
Avaya CS7000 Conferencing Server Operator Guide Setting Notification Options Participant notification options can be set for each reserved conference. For example, an e-mail, an SMS, or a fax can be sent to each participant with the relevant conference details. SMS (short message service) messages are part of the GSM standard, and consist of text messages of up to 160 characters in length, which may be sent and received by mobile handsets.
Page 130 Avaya CS7000 Conferencing Server Operator Guide The panel below is enabled. Notification Panel Figure 9.19: The Notification Panel in the Options Dialog From the Type drop down list, select the type of notification required. There are a number of notification options:...
Page 131: Setting Recording Options
Avaya CS7000 Conferencing Server Operator Guide Confirmation - Each participant is sent confirmation details about the scheduled conference. Cancellation - Each participant is sent cancellation details about the scheduled conference. Change - Each participant is sent an update outlining changes made to a scheduled conference.
Page 132 Avaya CS7000 Conferencing Server Operator Guide The Options dialog is displayed. Figure 9.20: Options Dialog Enter a PIN in the PIN field if you wish to associate a PIN with the recording. This adds an extra level of security to the recording.
Page 133: Reviewing The Conference Summary
Avaya CS7000 Conferencing Server Operator Guide Select the Stream Playback checkbox to include the recording in the Streaming section of the Web Portal. Click OK to save these recording preferences. The Confirm Reservation dialog is displayed. Reviewing the Conference Summary Once you have confirmed the conference reservation(s) a final dialog is displayed (for each extra conference reservation an additional dialog is displayed).
Page 134 Avaya CS7000 Conferencing Server Operator Guide Conferee PIN - Optional, this is an extra level of security necessary to enter most conference types. Moderator PIN - Optional, this is neccesary to enter most conference types. A participant that enters the moderator PIN will have additional privileges.
Page 135: Working With Reserved Conferences
Chapter 10 Working with Reserved Conferences Once the reservation has been made and conferences scheduled you can quickly review both reservation and conference details from the Customer Booking dialog. It is important to distinguish between a reservation and a conference. Reservation - A reservation can be one or a group of conferences scheduled to take place over a period.
Page 136 Avaya CS7000 Conferencing Server Operator Guide For more comprehensive details about the reservation open the view reservation dialog, see “View Reservation Dialog” on page 135. Reviewing Reservation Details From the Customer Bookings screen, select an appropriate reservation. Figure 10.1: Viewing a Reservation...
Page 137: Reviewing Scheduled Conference Details
Avaya CS7000 Conferencing Server Operator Guide Click View Reservation. Figure 10.2: View Reservation Dialog Review the appropriate details and click OK. Reviewing Scheduled Conference Details When reviewing details belonging to a scheduled conference you can: Review Confirmation Details Review Resources/Attributes associated with the conference...
Page 138 Avaya CS7000 Conferencing Server Operator Guide Reviewing Conference Confirmation Details From the Customer Bookings screen, select an appropriate conference. Figure 10.3: Viewing a Conference Click View Conference. Figure 10.4: Select View Type Dialog...
Page 139 Avaya CS7000 Conferencing Server Operator Guide Select Confirmation Details and click OK. Figure 10.5: View Conference Dialog Review the conference details and click OK.
Page 140 Avaya CS7000 Conferencing Server Operator Guide Reviewing Conference Resource Details From the Customer Bookings screen, select an appropriate conference. Figure 10.6: Viewing a Conference Click View Conference. Figure 10.7: Select View Type Dialog...
Page 141: Editing A Scheduled Conference
Avaya CS7000 Conferencing Server Operator Guide Select Resource Details and click OK. Figure 10.8: View Conference Dialog Review the conference details and click OK. Editing a Scheduled Conference When editing a scheduled conference you can: Edit confirmation details Modify conference resources...
Page 142 Avaya CS7000 Conferencing Server Operator Guide Editing Confirmation Details of a Scheduled Conference From the Customer Bookings screen, select the appropriate conference. Figure 10.9: Viewing a conference Click Edit Conference. Figure 10.10: Select Edit Type [Confirmed] Dialog...
Page 143 Avaya CS7000 Conferencing Server Operator Guide Select Confirmation Details and click OK. Figure 10.11: Change Conference Dialog Edit the appropriate details and click OK. For more information, see “Confirming a Reservation” on page 113.
Page 144 Avaya CS7000 Conferencing Server Operator Guide Modifying Resources for a Scheduled Conference From the Customer Bookings screen, select the appropriate conference. Figure 10.12: Viewing a Conference Click Edit Conference. Figure 10.13: Select Edit Type (Confirmed) Dialog...
Page 145 Avaya CS7000 Conferencing Server Operator Guide Select Resource Details and click OK. Figure 10.14: Rebook Conference Dialog Edit the appropriate details and click OK. For more information, see “Confirming a Conference Reservation” on page 107.
Page 146 Avaya CS7000 Conferencing Server Operator Guide Extending or Reducing the Duration of an In-Progress Conference From the Customer Bookings screen, select the appropriate conference. Figure 10.15: Viewing a Conference Click Edit Conference. Figure 10.16: Select Edit Type [In-progress] Dialog...
Page 147 Avaya CS7000 Conferencing Server Operator Guide Select Extend / Reduce and click OK. Figure 10.17: Extend/Reduce Conference Dialog Enter a new duration in the New Duration text field. Click OK. The new details are applied to the conference currently in progress.
Page 148 Avaya CS7000 Conferencing Server Operator Guide Enter the new participant number in the New No. Participants field. Click OK. The new details are applied to the conference currently in progress. Deleting a Scheduled Conference From the Customer Bookings screen, select the appropriate conference.
Page 149: Reviewing Conference Ddi/Pin Details
Avaya CS7000 Conferencing Server Operator Guide Click Delete Conference. Figure 10.20: Delete Conference Dialog Click Delete. The Conference is deleted unless: It is still in progress. It has completed but not been billed. Reviewing Conference DDI/PIN details From the Customer Bookings screen you can quickly review DDI and PIN code...
Page 150 Avaya CS7000 Conferencing Server Operator Guide Reviewing Conference DDI/PIN Details From the Customer Bookings screen, select the appropriate conference. Figure 10.21: Viewing a Conference Click + to the left of the conference icon to display the associated DDI. Figure 10.22: Conference DDI Icon...
Page 151 Avaya CS7000 Conferencing Server Operator Guide Select the DDI to display both DDI and PIN details. Conference Figure 10.23: DDI/PIN Details...
Page 152 Avaya CS7000 Conferencing Server Operator Guide...
Page 153: Reviewing The Schedule
Chapter 11 Reviewing the Schedule It is important to review scheduled conferences. This enables you to: Determine optimal times for scheduling a new conference. Maintain client accounts based on conference billing. Review resource usage on the system. For more information, see "Analyzing System Resource Usage"...
Page 154 Avaya CS7000 Conferencing Server Operator Guide Table 11.1: Conference Status Types Fields Description Not Available A conference that was scheduled but is no longer available as system resources have been reallocated to another conference with higher priority. Cancelled A conference that was scheduled to occur but has since been cancelled.
Page 155: Analyzing System Resource Usage
Avaya CS7000 Conferencing Server Operator Guide This ensures that all conferences are available for review in the schedule view panel. Reviewing Conferences Scheduled Over a Specified Period During a Single Day From the Time panel in the Schedule screen, review the current time span.
Page 156 Avaya CS7000 Conferencing Server Operator Guide can be modified according to your preferences. You can choose from a selection of 2D or 3D graphical types. By default the graph displays resource information for the PRI card. It can also display data for the EMI card.
Page 157 Avaya CS7000 Conferencing Server Operator Guide The Callers for conference screen is displayed. Figure 11.2: Callers For Conference Screen The PRI Address and CNF Address columns contain resource information in the following format: Cabinet. Shelf. Slot. Line Exporting Hardware Resources Click Export.
Page 158 Avaya CS7000 Conferencing Server Operator Guide Selecting Graph Options From the Schedule screen, click Graph. Figure 11.3: Resource Usage Graph From the View panel select from the following: Chart - From the drop down list, select a preferred chart view.
Page 159: Customizing The Schedule View
Avaya CS7000 Conferencing Server Operator Guide Type - From the drop down list, select the resource you want to analyze. Figure 11.5: Resource Type Option List Zoom - From the drop down list, select the level of detail to zoom in on.
Page 160 Avaya CS7000 Conferencing Server Operator Guide Table 11.2: View Dialog Fields Fields Description Example End Time The time the conference is due to end. (26) 14:55 This is preceded in parenthesis by the date in month the conference ends. Name The name provided for the conference A.G.M.
Page 161 Avaya CS7000 Conferencing Server Operator Guide Table 11.2: View Dialog Fields Fields Description Example Recording PIN If the conference recording feature has 656565 been selected, a PIN to access this recording will be created. Data Data conferencing is a web application that can be used to present content online during a live conference.
Page 162 Avaya CS7000 Conferencing Server Operator Guide Table 11.2: View Dialog Fields Fields Description Example Duration The duration entered for the scheduled conference. Global Global when selected, enables conference details to be replicated globally across multiple conferencing systems. Customizing the Schedule View From the Schedule screen, click View.
Page 163: Reviewing Caller Duration Records
Avaya CS7000 Conferencing Server Operator Guide Reviewing Caller Duration Records After a conference has completed, details about participants in the conference appears in the CRS FrontEnd. This occurs one hour after conference has completed provided the company/client have been billed.
Page 164 Avaya CS7000 Conferencing Server Operator Guide...
Page 165: Search And Print Features In The Crs Front End
Chapter 12 Search and Print Features in the CRS Front End The CRS Front End provides enhanced search and print features enabling you to quickly access and distribute conference information. The search utility is mainly used for locating precise company, client and conference details. It can also be used to filter conferences based on set criteria.
Page 166 Avaya CS7000 Conferencing Server Operator Guide The Search button is located on the Customer Bookings screen. Once clicked, the Search Utility is launched. Figure 12.1: The Search Feature in the Customer Bookings Screen When searching for specific company, client and conference details you must include at least one item of unique information.
Page 167 Avaya CS7000 Conferencing Server Operator Guide Table 12.1: Search Input Fields Field Description Example Moderator Conference specific: This requires the 6734 moderator PIN set when creating the conference. Global ID Conference specific: This requires the unique 204095952 global ID automatically generated by the system.
Page 168 Avaya CS7000 Conferencing Server Operator Guide The Search Results dialog is displayed. Figure 12.2: Search Results Dialog Click Company. The Search Results dialog updates to reflect your selection. Enter the appropriate details. You can enter information in a single field or in several fields. Searches can be launched from any point on the Search Results dialog.
Page 169 Avaya CS7000 Conferencing Server Operator Guide The Search Results dialog is displayed. Figure 12.3: Search Results Dialog Click Client. The Search Results dialog updates to reflect your selection. Enter the appropriate details. You can enter information in a single field or in several fields. Searches can be launched from any point on the Search Results dialog.
Page 170: Filtering Conferences Using Search
Avaya CS7000 Conferencing Server Operator Guide The Search Results dialog is displayed. Figure 12.4: Search Results Dialog Click Conference. The Search Results dialog updates to reflect your selection. Enter the appropriate details. You can enter information in a single field or in several fields. Searches can be launched from any point on the Search Results dialog.
Page 171: Printing Company, Client, And Reservation Details
Avaya CS7000 Conferencing Server Operator Guide Conference type - A drop down list (Type) is provided for searching by conference type. Once a type is selected, all corresponding conferences are displayed. For more information, see “Working with Conference Types” on page 87.
Page 172: Printing Company Details
Avaya CS7000 Conferencing Server Operator Guide When a reservation is selected, a Print Reservation button is displayed on the Customer Bookings screen. Printing Company Details To print company details: Select a company. The company details are displayed in the Company Details panel. The Print Company button is displayed.
Page 173: Printing Client Details
Avaya CS7000 Conferencing Server Operator Guide The Company Report dialog is displayed. Figure 12.6: Company Report Click the printer icon on the toolbar. The company report is printed. Printing Client Details Operators can print client details with a participant list or without a participant list.
Page 174 Avaya CS7000 Conferencing Server Operator Guide The client details are displayed in the Client Details panel. The Print Client button is displayed. Figure 12.7: Customer Bookings Screen Click Print Client. The Client Report dialog is displayed. Figure 12.8: Company Report Select a report type: Select With Participant list to print a client report with a participant list.
Page 175: Printing Reservation Details
Avaya CS7000 Conferencing Server Operator Guide The Client Report dialog is displayed. Figure 12.9: Client Report Dialog Click the printer icon on the toolbar. The client report is printed. Printing Reservation Details To print reservation details: Select a Reservation.
Page 176 Avaya CS7000 Conferencing Server Operator Guide The reservation details are displayed in the Reservation Details panel. The Print Reservation button is displayed. Figure 12.10: Customer Bookings Screen Click Print Reservation. The Reservation Report dialog is displayed. Figure 12.11: Reservation Report Select a report type: Select Full report to print a detailed reservation report.
Page 177 Avaya CS7000 Conferencing Server Operator Guide The Reservation Report dialog is displayed. Short Report Full Report Figure 12.12: Reservation Report Dialog Click the printer icon on the toolbar. The reservation report is printed.
Page 178: Exporting Reports For Distribution
Avaya CS7000 Conferencing Server Operator Guide Exporting Reports for Distribution Once a report is generated, you can export the data to a format compatible with most microsoft operating systems. You must also select an appropriate destination for the report. Compatible Exporting Formats Many formats can be utilised when converting a CRS generated report for export.
Page 179 Avaya CS7000 Conferencing Server Operator Guide Depending on your selection, additional formatting choices may arise. This is also the case with the destination type chosen.
Page 180 Avaya CS7000 Conferencing Server Operator Guide...
Page 181: Additional Features
The CRS Front End also provides access to other types of system information. This includes: Recordings currently stored on the Avaya CS7000 Conferencing Server Applications and users currently logged onto the CRS Server You can also use the CRS Front End to:...
Page 182: Who/What Is Currently Logged Onto The Crs Server
Avaya CS7000 Conferencing Server Operator Guide Review the appropriate details and click OK. Who/What is Currently Logged onto the CRS Server? You can find out which users and applications are communicating with the CRS Server from the CRS Front End. Users typically communicate with the CRS Server using the CRS Front End, which is also referred to as the Booking Console, and the Operator Console.
Page 183 Avaya CS7000 Conferencing Server Operator Guide Displaying all Current Users Logged onto the CRS From the CRS Front End, click Logged On. Figure 13.2: Logons Dialog Review the Current Logons view panel and click OK. Sending a Message to a User Currently Logged On From the Current Logons dialog, select the appropriate user and click Send.
Page 184: Cloning A Reservation Or Conference
Avaya CS7000 Conferencing Server Operator Guide Cloning a Reservation or Conference If you are booking a conference with identical details to another conference already scheduled, it is possible to clone that conference. This is particularly useful if you want a follow up meeting using the same features and logon details as before.
Page 185 Avaya CS7000 Conferencing Server Operator Guide Click Yes. Figure 13.8: Check Reservation Dialog...
Page 186 Avaya CS7000 Conferencing Server Operator Guide Modify the appropriate details and click OK. Figure 13.9: Check Availability Results Dialog Click Confirm. Figure 13.10: Confirm Reservation Dialog...
Page 187 Avaya CS7000 Conferencing Server Operator Guide To find out more about confirming a reservation, see “Confirming a Reservation” on page 113. Enter a conference title in the Name text field and click OK. Figure 13.11: Booking Summary Dialog Click OK. The new conference reservation details are displayed in the Customer Booking screen.
Page 188 Avaya CS7000 Conferencing Server Operator Guide Exiting the CRS Front End From the Client Registration front end, click Exit. The Exit Dialog is displayed. Figure 13.13: CRS Front End Exit Dialog Click Yes. The CRS Front End closes.
Page 189 Chapter 14 Guide to the Avaya Operator Console This chapter describes how to configure the Avaya Operator Console. It also describes how to manage conferences using the Avaya Operator Console. This chapter is aimed at novice Operators, however, it also contains shortcut information for more experienced Operators.
Page 190: Avaya Operator Console Terminology
Avaya CS7000 Conferencing Server Operator Guide Avaya Operator Console Terminology Figure 14.1, “Avaya Operator Console” illustrates a typical view of the Avaya Operator Console interface. Conference List Menu Operator Toolbar (often configured for display at the base of the interface)
Page 191: Interface Configuration
Avaya CS7000 Conferencing Server Operator Guide Interface Configuration The Avaya Operator Console can be customized to suit the requirements of individual Operators. For example, the size, location, and general appearance of the Conference List and Conference Dialogs can be configured. In addition, Conference Headers and Participant Lines can be updated to display key conference metric data.
Page 192: Configuring Overall View And Layout
Avaya CS7000 Conferencing Server Operator Guide Configuring Overall View and Layout Operators can configure: The Conference Display Filters The Conference List Conferences Activated via the Conference List Configuring the Conference Display The Arrange Area dialog specifies the area that the Arrange Windows function uses to size and resize conference windows.
Page 193: Configuring Filters
Avaya CS7000 Conferencing Server Operator Guide Configuring Filters Using the filters feature, Operators can customize their conference view so that only certain conferences are displayed. For example, Operators can view only Demand conferences or only Scheduled conferences. Conferences not matching the selected filters are hidden from all views: Conference View dialog, Conference List, Schedule Open dialog, Autoview, and the main display.
Page 194: Configuring The Conference Display
In the case of an active intercept, Operators can choose to release an intercept. In the case of an attached PRI Operator, Operators can choose to move the connection to reception. Note: The Avaya CS7000 Conferencing Server Console Parameter Descriptions Document describes the filter-related parameters for Avaya System Administrators. Configuring the Conference List At the Conference menu, select List.
Page 195: Configuring The Conference List
Avaya CS7000 Conferencing Server Operator Guide To add fields for display, drag and drop items above the dividing line. Select the appropriate size and lists features. For more information on these fields and options, see Table 14.1, “Conference List Control Fields”.
Page 196 Avaya CS7000 Conferencing Server Operator Guide Conference List Control Fields Table 14.1: Item Description Size - 1 The conference list occupies approximately one-fifth of the screen’s area. Size - 2 The conference list occupies approximately two-fifths of the screen’s area.
Page 197: Configuring The Display Of Conferences From The Conference List
Configuring the Display of Conferences from the Conference List To display conferences that are listed in the Conference List, double-click the conference in the list. The Avaya Operator Console displays that conference. The List Activate dialog specifies the type of window used by a conference that is displayed from the Conference List.
Page 198 Avaya CS7000 Conferencing Server Operator Guide List Activate Fields Table 14.2: Item Description Set to the current Click to tile the windows to the dimensions of the window currently selected window. Enable Click to enable settings for the active operator console.
Page 199: Configuring The Contents Of Conference Headers
Avaya CS7000 Conferencing Server Operator Guide Configuring the Contents of Conference Headers Figure 14.1, “Avaya Operator Console” displays a number of conference headers. To configure the contents of conference headers: From the View menu, click Format. The View Format dialog is displayed.
Page 200 Avaya CS7000 Conferencing Server Operator Guide Conference Header Fields Table 14.3: Item Description Reference <r> Displays the conference reference number. Name Displays the conference name. Displays the system ID # for conference. Reserve Size <s> Displays minimum # of lines reserved for the conference.
Page 201 Avaya CS7000 Conferencing Server Operator Guide Conference Header Fields Table 14.3: Item Description Normal PIN <n> If included, the participant PIN is displayed in the title bar. Moderator PIN If included, the moderator PIN is displayed in the title <m>...
Page 202 Avaya CS7000 Conferencing Server Operator Guide Conference Header Fields Table 14.3: Item Description Talking [t] There are three settings in the operator ini filed controlled by ViewTalking parameter. 0= Off- operator doesn’t see any caller ‘talking’ i.e. the icon of the caller that is talking into conf is moving to indicate they are speaking.
Page 203 Avaya CS7000 Conferencing Server Operator Guide Conference Header Fields Table 14.3: Item Description Comment [“...”] This is a CRS field only and depends on CRS connection. There is no Comment item on Vanilla Consoles (i.e. non-booking and scheduling systems). Any comments associated with the conference.
Page 204: Configuring The Contents Of The Participant Line
Avaya CS7000 Conferencing Server Operator Guide Configuring the Contents of the Participant Line Figure 14.1, “Avaya Operator Console” displays participant lines. To configure the contents of participant lines: From the View menu, click Format. The View Format dialog is displayed.
Page 205 Avaya CS7000 Conferencing Server Operator Guide Click OK. Conferee Details Options Table 14.4: Item Description Horizontal Click to view information in a horizontal line. Name Bar Click to display name bar. Compressed If not checked the conference details are displayed in columns.
Page 206 Avaya CS7000 Conferencing Server Operator Guide Conferee Details Fields Table 14.5: Item Description If included, the Direct Dial Inward number necessary to access the conference is displayed in the conference window. Time Left If included, the time remaining in the conference is displayed in the conference window.
Page 207 Avaya CS7000 Conferencing Server Operator Guide Conferee Details Fields Table 14.5: Item Description Sys. Clock If included, the system clock is displayed in the conference window. Conf. Clock If included, the conference clock is displayed in the window. OP.ID If included the operator’s identification number is displayed in the conference window.
Page 208 Avaya CS7000 Conferencing Server Operator Guide Miscellaneous Table 14.6: Item Description Set As Default Click to set choices as your default. Set All Click to set choices for all displayed conferences. Set Conf. List Click to set preferences for the conference list.
Page 209: Configuring Settings
Avaya CS7000 Conferencing Server Operator Guide Configuring Settings To configure settings: From the System menu, click Settings. The SETTINGS dialog is displayed. Figure 14.9: SETTINGS Dialog Configure settings by selecting the various options. Table 14.7, “DTMF Fields” describes the DTMF panel.
Page 210 Avaya CS7000 Conferencing Server Operator Guide Click OK. DTMF Fields Table 14.7: Item Description MFInterCharSecs The time limit (in seconds) between DTMF digits. For example, if this is set to 3, callers have three seconds to complete a DTMF function (i.e. *0 is operator...
Page 211 If Exclude BELL is selected, the Select All function selects all calls that are not in BELL mode. For more information on the configuration of the Select All feature for Avaya System Administrators, see the Avaya CS7000 Conferencing Server Console Parameters Description Document.
Page 212 Avaya CS7000 Conferencing Server Operator Guide General Table 14.12: Item Description Use System Colors Select to use the default windows colors. Combined Q&A Next Select to combine the two steps involved in moving to the next questioner in a question queue into one step.
Page 213: Configuring Clocks
Avaya CS7000 Conferencing Server Operator Guide Configuring Clocks The clocks functions are indications of how long participants are on the system (based on ‘Duration’ value) and an indication of how long a participant is in a conference. They provide a graphical countdown mechanism starting from the desired value.
Page 214 Avaya CS7000 Conferencing Server Operator Guide Note: When the participant is in a conference for the duration specified the clock indicates ‘full’. Figure 14.12: Conference Clock Figure 14.12, “Conference Clock” displays an example of the conference clock. In the example, the conference clock is set at 120 seconds (2 minutes).
Page 215 System This is the number of seconds the caller has been in the system. The Avaya Operator Console counts down to the value entered in the System field. The Clock icon changes to a full color circle to indicate that the value has been reached.
Page 216: Conference Management
DTMF sequence, enabling Operator Recall. The Operator is then alerted both visually (the use of a red flag in the Avaya Operator Console screen) and audibly (a bell sound). Using the Operator Intercept feature, the Operator can resolve the situation and return the participant back to conference.
Page 217: Getting Started
Avaya CS7000 Conferencing Server Operator Guide Getting Started Using the Avaya Operator Console, Operators perform a number of tasks, including: Opening Conferences Hiding Conferences Viewing Conferences Displaying Conference Details Displaying Caller Details Using the Conference List Opening Conferences It is possible to view a conference using the Operator Console. All scheduled conferences are displayed in a dialog.
Page 218: Hiding Conferences
Avaya CS7000 Conferencing Server Operator Guide Hiding Conferences Operators can hide an individual conference or hide all conferences with the exception of the currently active conference. Hide and Hide All are available in the Conference menu on the Operator Console. The Hide function is also available from the right-click menu in the conference list.
Page 219: Displaying Conference Details
Avaya CS7000 Conferencing Server Operator Guide Select the conference(s) you wish to display, then click OK (or double click on the selected conference). The selected conferences on the Console screen are displayed. You can also view a conference by double-clicking on it in the Summary screen or right-clicking on it and selecting View.
Page 220 Avaya CS7000 Conferencing Server Operator Guide Conference: Details Fields Table 14.15: Item Description Language Displays the ID number for conference language. Reserve Size Displays the minimum number of lines reserved for the conference. Max Size Displays the maximum amount of resources that the conference uses.
Page 221 Avaya CS7000 Conferencing Server Operator Guide Messages Fields Table 14.16: Item Description Hold Specifies hold message. Play Specifies play message. Dial PIN On CRS systems, this is the message played as a prompt for PIN entry during “Schedule Dialing”. Displays the routing parameters for this conference.
Page 222: Displaying Caller Details
Avaya CS7000 Conferencing Server Operator Guide Displaying Caller Details Select a caller, and then from the call menu, click Details. The Avaya Console dialog is displayed. Figure 14.16: The Conferee Details Dialog Displaying the Number of Conferees It is possible to view the number of conferees in all conferences. Operators can see the number of participants in each conference even if that conference is hidden on the Operator Console.
Page 223: Using The Conference List
The Conference List provides a visual display of conference summary information. Figure 14.1, “Avaya Operator Console” displays the Conference List as a vertical list. Figure 14.5, “Avaya Operator Console” displays the Conference List as a horizontal list. Conference List tasks include:...
Page 224 Avaya CS7000 Conferencing Server Operator Guide Using the Context Menu The Conference List context menu is displayed in Figure 14.18. Figure 14.18: Context Menu Using the Context Menu, Operators can: Move conferees between conferences. For more information, see “Moving Participants Between Conferences” on page 237.
Page 225: Participant Status Management
Avaya CS7000 Conferencing Server Operator Guide Participant Status Management Participant status management consists of the following tasks: Placing Participants in Mute Status Placing Participants on Hold Disconnecting Participants Granting Moderator Status to Regular Participants Explanation of Participant Icons Participant Icons Table 14.19:...
Page 226 Avaya CS7000 Conferencing Server Operator Guide Participant Icons Table 14.19: Icons Description Intercept Operators can intercept a participant for a one-to-one conversation. In Intercept mode, Intercepting Operator participants are isolated from the other participants in the conference and their Intercepted Participant conversation is private.
Page 227: Placing Participants In Mute Status
Avaya CS7000 Conferencing Server Operator Guide Placing Participants in Mute Status When conferees are in listen mode, they can hear the conference but they cannot contribute to it. They are “muted” or in “half duplex”. Operators can enable: Mute Mute Lock Mute All Table 14.20 on page 226 summarizes the differences between mute, mute all,...
Page 228 Avaya CS7000 Conferencing Server Operator Guide Mute Functions Table 14.20: Function Description Mute The mute function places a participant in silent mode. A muted participant hears the conference but cannot be heard by the other participants. Mute All The mute all function places all non-moderator participants in silent mode.
Page 229: Placing Participants On Hold
Avaya CS7000 Conferencing Server Operator Guide Placing Participants on Hold At the Console screen, select a caller(s) from the active conference, and then click Hold. The icon to the left of the caller changes to hold state indicating that the caller(s) is hearing the hold message specified for this conference.
Page 230: Operator Procedures
Avaya CS7000 Conferencing Server Operator Guide Operator Procedures Operator procedures include: Connecting the Voice Path Intercepting Dialing Out Moving Participants Between Conferences Searching for Conferences Locking Conferences Modifying Conferences Connecting the Voice Path There are two ways to activate a voice path. Operators can dial out from a conference.
Page 231 The participant dials into the Avaya CS7000 system. The participant does not enter a PIN code. They are placed in Lost Souls. On the Avaya Operator Console screen, in an active conference, click Lost Souls. Select the participant in lost souls.
Page 232: Intercepting
Avaya CS7000 Conferencing Server Operator Guide Click the Activate Operator icon. Figure 14.22: The Activate Operator Dialog. Click Identify. Click Start. A random 4-digit number is used to change the participant into an operator. Press the digits on your phone keypad within 5 seconds. This is configured in the Timer seconds text field.
Page 233 Figure 14.23: Avaya Information Dialog See “Disconnecting Participants” on page 227 for more information. To intercept a participant: At the Avaya Operator Console screen, select a caller. From the cAll menu, select Intercept Dialog. Or use the short-cut keys, CTRL+D.
Page 234: Dialing Out
Avaya CS7000 Conferencing Server Operator Guide Dialog”) or by selecting the Select for Move (Cut) checkbox (followed by the Move (Paste) option on the cAll menu). The participant is released into the new conference in the release state that is selected on the Intercept dialog.
Page 235 Avaya CS7000 Conferencing Server Operator Guide Click OK. Dial: Conf. Fields Table 14.21: Item Description Phone No. Enter the caller phone number. Name Enter the caller name. Comment Enter any relevant comment, for example, the caller’s job title. Auto Intercept To place caller into intercept on arrival, click the check box.
Page 236 Avaya CS7000 Conferencing Server Operator Guide Select the conference from which you wish to dial. Select Dial List from the conference menu. The Dial List dialog is displayed. Figure 14.26: The Dial List Dialog Dial List Fields Table 14.22: Item...
Page 237 Avaya CS7000 Conferencing Server Operator Guide Dial List Fields Table 14.22: Item Description Select to require a PIN when participants are dialed. Select to enable voicemail filter when participants are dialed. The voicemail filter ensures that participants must enter a DTMF key sequence prior to conference entry.
Page 238 Avaya CS7000 Conferencing Server Operator Guide The names from the selected .csv file are displayed in the main dial window. Figure 14.28: Dial List Complete steps 4 and 5 in “Dialing out from the Dial List” on page 233. Note: It is necessary to configure the .csv files before attempting to use this...
Page 239: Moving Participants Between Conferences
Avaya CS7000 Conferencing Server Operator Guide Figure 14.29: The Write List Dialog Write List Fields Table 14.23: Item Description Conference ID Displays the conference identification number. Reference Displays the conference reference number. File Displays the file location of the dial list.
Page 240 Avaya CS7000 Conferencing Server Operator Guide Dragging and Dropping Conferees On the Operator Console screen, select the conferee(s) you wish to move by clicking on the conferee. Click and drag the selected conferee(s) to the new conference. If the caller is in a Q&A queue, they are removed from the queue.
Page 241 Avaya CS7000 Conferencing Server Operator Guide From the cAll menu, select the Select for Move (Cut) menu option. Figure 14.31: Select for Move (Cut) Option Select the conference in which you want to re-locate the conferee(s). On the Operator Console toolbar, click the Move (Paste: + ALT for MUTE) icon.
Page 242 Avaya CS7000 Conferencing Server Operator Guide From the cAll menu, select the Move (Paste) menu option. Figure 14.33: Move (Paste) Option If you wish to ensure that the conferee(s) arrive in a mute state, select the Move (Paste) + Mute menu option.
Page 243 Avaya CS7000 Conferencing Server Operator Guide Operators can use reverse the move action by selecting the Undo Last Move option from the cAll menu. Figure 14.35: Undo Last Move Option Placing Conferee(s) using the Conference List Operators can place conferee(s) into conferences using the right-click context menu in the Conference List.
Page 244: Searching For Conferences
Avaya CS7000 Conferencing Server Operator Guide Operators can also access this move functionality using the Intercept dialog or the right-click context menu. Using Intercept, Operators can inform conferee(s) of an upcoming move. For more information on intercept functionality, see “Intercepting”...
Page 245: Locking Conferences
Avaya CS7000 Conferencing Server Operator Guide Search Example To search for a conference using a partial conference name: Access the search functionality using the Operator Console or the standalone search utility. The Search Application screen is displayed. This button changes state.
Page 246: Modifying Conferences
Avaya CS7000 Conferencing Server Operator Guide Modifying Conferences Operators can modify live conferences. For example, Operators can update the tones and name announce configuration. To modify a conference: Select a conference. From the Conference menu, click Modify. The Modify Conference dialog is displayed.
Page 247: Operator Tools
Avaya CS7000 Conferencing Server Operator Guide Operator Tools Avaya in-conference tools include: Question and Answer Sessions (Q&A) Polling Sessions Alerts Roll Call Attended/Unattended Mode In addition to these tools, a number of features are available to enable quality checking during live conferences. These tools include:...
Page 248 Avaya CS7000 Conferencing Server Operator Guide Starting Q&A Conferences If Broadcast mode is not on, an operator starts the Q&A conference using the Q&A option on the Operator Console Conference menu. When Q&A is enabled: All conferees are muted Conferees are prevented from changing their mute status Moderators are kept in full duplex A Q&A questioners' queue is created...
Page 249 Operator Console Conference menu. Preventing Selected Callers From Asking Questions In this release of Avaya Operator Console, it is possible to prevent certain callers from joining the Q&A queue. If a caller is barred in this way and enters the DTMF key sequence to join the Q&A queue, they are prevented from joining the queue.
Page 250: Polling
Avaya CS7000 Conferencing Server Operator Guide From the cAll menu, select Q&A Position... The Set Q&A queue position dialog is displayed. Figure 14.41: Set Q&A queue position Dialog Enter the desired queue position in the Position field. Click OK. The position of the caller within the queue is updated.
Page 251 Avaya CS7000 Conferencing Server Operator Guide Operators can configure the events that prompt alerts to be displayed. To configure alerts: From the Conference menu, click Alerts. Figure 14.42: The Alerts Dialog Select the appropriate options. For more information, see Table 14.24, “System Fields” and Table 14.25, “Conference Fields”...
Page 252 Avaya CS7000 Conferencing Server Operator Guide Note: The following fields apply only to currently active conferences unless Set as Default or Set All is checked. Conference Fields Table 14.25: Item Description About to Close Sends system alert when a conference is about to close.
Page 253: Roll Call
Avaya CS7000 Conferencing Server Operator Guide notifications, via this dialog. If there are no pending Alert notifications, the second dialog is not displayed. No is the default option Figure 14.43: Cancelling Alerts Roll Call Roll Call functionality enables Operators to name each line without speaking to each caller individually.
Page 254: Attended/Unattended Mode
Avaya CS7000 Conferencing Server Operator Guide Attended/Unattended Mode Operators can switch between attended and unattended mode by inputting the CTRL+B shortcut keys. This functionality means that a different reception message can be played to callers depending on the selected mode. Typically, attended mode is “day time”...
Page 255 Avaya CS7000 Conferencing Server Operator Guide released, both the Operator and the conferee revert to their prior states. The cursor reverts from Probe Active to Probe Mode. When the Operator is in a Probe state, their icon is updated to show their status.
Page 256: Monitoring Conferences
Avaya CS7000 Conferencing Server Operator Guide Monitoring Conferences At the Console screen, click Roam. You roam through all the active conferences (that have callers), allowing you to listen to a sample of each one. Note: All other console functions are disabled when the roam feature is active.
Page 257: Dtmf Polling
Prior to a polling session, Operators configure polling questions and responses in Avaya DTMF Polling Editor. There are a number of types of polling response. Polling responses can consist of a descriptive tag with an associated digit. This example is displayed in Table 15.1, “Polling Example”.
Page 258: Configuring Polling Questions
Avaya CS7000 Conferencing Server Operator Guide By default, there are four types of polling questions. Operators can also add question types using the Avaya DTMF Polling Type Editor. The four default types are described in Table 15.2, “Question Types”. Table 15.2: Question Types...
Page 259 Avaya CS7000 Conferencing Server Operator Guide Double click on the Avaya DTMF Polling Editor icon to open the Avaya DTMF Polling Editor application. Figure 15.1: Avaya DTMF Polling Editor Icon The Avaya DTMF Polling Editor main screen is displayed. Figure 15.2: Avaya DTMF Polling Editor Screen Click New File to create a new question list.
Page 260 Avaya CS7000 Conferencing Server Operator Guide The New dialog is displayed. Figure 15.3: New Dialog Enter a new question in the Question field. Select a question type from the Type drop down list. For example; Select YN to associate a Yes or No response with the question, select YND to associate a Yes, No, or Don’t Know response, and so on.
Page 261: Initiating Polling
To view the question list again, click Load. The Open dialog is displayed. Initiating Polling Operators initiate a polling session using the Avaya Operator Console application. To initate polling in a live conference: From the Conference menu, select the Polling option.
Page 262 Avaya CS7000 Conferencing Server Operator Guide The DTMF Polling dialog is displayed and the associated question list (<conference reference>.dpf) is loaded. Figure 15.6: DTMF Polling Dialog Click Start to start the polling session. Note: To change the response time, enter a new value in the Timer field.
Page 263: Adding Question Types
Avaya DTMF Polling Editor application. Adding Question Types In addition to using the <USER> option in the Avaya DTMF Polling Editor to configure new questions, Operators can add question types using the Avaya DTMF Polling Type Editor application.
Page 264 Figure 15.10: Enter Type Name Dialog Enter a name for the new question type. Click OK. The Avaya DTMF Polling Type Editor main screen is displayed. Configure the properties of the new question type. Note: Ensure that the new question type is selected in the Question Types list when you configure its properties.
Page 265 Avaya CS7000 Conferencing Server Operator Guide A new question type is added and the Avaya DTMF Polling Type Editor main screen is displayed. Figure 15.12: Avaya DTMF Polling Type Editor Screen Note: The question type is displayed in the Type drop down list in the Avaya...
Page 266 Avaya CS7000 Conferencing Server Operator Guide...
Page 267: Hoot And Holler Conferencing
Alternatively, Hoot and Holler circuits can be grouped together and connected to a particular conference. In this situation, the Avaya CS7000 System Administrator configures a prior association between the particular conference and the Hoot and Holler group of circuits.
Page 268 Avaya CS7000 Conferencing Server Operator Guide The Connect Hoot-Holler Circuit dialog is displayed. Figure 16.1: Connect Hoot-Holler Circuit Select an individual Hoot and Holler circuit or select several circuits. Typically, you can select multiple circuits. However, if multiple connections are not enabled on your system, an error message is displayed.
Page 269: Connecting Hoot And Holler Groups
To disconnect a circuit, click the close button Connecting Hoot and Holler Groups Avaya CS7000 System Administrators configure Hoot and Holler groups. System Administrators group together individual Hoot and Holler circuits and associate them with a particular conference. When Operators highlight a conference and select the menu option to connect a Hoot and Holler group, the Hoot and Holler group associated with that conference is connected to the conference.
Page 270 Avaya CS7000 Conferencing Server Operator Guide When Hoot and Holler groups are not connected to a conference, they are held in a “park” conference. Figure 16.3, “Park Conference” displays an example of a “park” conference. Hoot and Holler circuits in the “Park” conference Figure 16.3: Park Conference...
Page 271 Avaya CS7000 Conferencing Server Operator Guide From the Conference menu, select Connect Preset. Figure 16.4: Connect Preset Option The Hoot and Holler group associated with that conference is connected to the conference. Figure 16.5: Hoot and Holler Group in Conference...
Page 272: During A Conference
Avaya CS7000 Conferencing Server Operator Guide From the Conference menu, select Disconnect Preset. Figure 16.6: Disconnect Preset Option The Hoot and Holler group is returned to the “park” conference. Note: The Conference List right-click context menu, which is displayed when a user right-clicks on a conference in the Conference List, also contains Connect Preset and Disconnect Preset options.
Page 273: Hoot And Holler Display Configuration
Avaya CS7000 Conferencing Server Operator Guide Disabled: The caller cannot listen to or speak into the conference. The caller cannot hear the conference. The caller can hear the conference. The caller cannot speak into the conference. The caller can speak into the conference.
Page 274 Avaya CS7000 Conferencing Server Operator Guide To configure the Conference List to view Hoot and Holler-specific information, ensure that the fields, Preset H/H and Hoot-Holler are displayed. Note: For more information on the configuration of the Conference List and the Conference title bar, see “Configuring the Contents of Conference...
Page 275: Compatible Exporting Formats For Conference Reports
Appendix A Compatible Exporting Formats for Conference Reports Table 17.1: Compatible Exporting Formats Fields Description Character-seperated values Comma-seperated values (CSV) Crystal Reports (RPT) Crystal Reports 7.0 (RPT) Data Interchange Format (DIF) Excel 5.0 (XLS) Excel 5.0 (XLS) (Extended) Excel 7.0 (XLS) Excel 7.0 (XLS) (Extended) Excel 8.0 (XLS)
Page 276 Avaya CS7000 Conferencing Server Operator Guide Table 17.1: Compatible Exporting Formats Fields Description Lotus 1-2-3 (WKS) ODBC - dBASE Files ODBC - dBase Files - Word ODBC - DeluxeCD ODBC - ECDCMusic ODBC - Excel Files ODBC - FoxPro Files -...
Page 277: Appendix B File Locations
Appendix B File Locations This appendix lists the files that are installed and their location. File Locations File Location mfc42.dll <user defined path>\mfc42.dll Msvcrt.dll <user defined path>\Msvcrt.dll BSRSMsg.dll <user defined path>\BSRSMsg.dll BSRSCls.dll <user defined path>\BSRSCls.dll BSMsgPF.dll <user defined path>\BSMsgPF.dll Wiz1.exe <user defined path>\Wiz1.exe Install.txt <user defined path>\Install.txt...
Page 278 Mschart.dep <windows system folder>\ocx\Mschart.dep MSCHART.oca <windows system folder>\ocx\MSCHART.oca Mschart.ocx <windows system folder>\ocx\Mschart.ocx BSFront.lnk <user defined shortcut folder>\ BSFront.lnk Uninstall CRS Front End.lnk <user defined shortcut folder>\ Uninstall CRS Front End.lnk BSFront.lnk <desktop folder>\ BSFront.lnk Avaya CS7000 Conferencing Server Operator Guide...
Page 279 Avaya CS7000 Conferencing Server Operator Guide Index Delete 43 Editing 40 Account Number ICC 45 Web Portal 38 Icon 37 Ad Hoc Participants 48 Conference Details 51 Phone Details 44 Conference Limits 51 View 42 Conference Payment Details 51 Client Details...
Page 280 Avaya CS7000 Conferencing Server Operator Guide Setting the participant PIN 62 Client Account 38 Conference DDI/PIN details Setting up client 40 Reviewing 147 CRS front end Conference In Progress Displaying Version Information 185 Extend Duration 144 Exiting 186 Conference Reservation...
Page 281 Avaya CS7000 Conferencing Server Operator Guide mute all 226 Messages mute lock 226 Conferences 57 Microsoft JVM 13 Moderator Graph Options Privileges 56 Selecting 156 Notification Options 127 ICC 38 Delete 47 Edit 47 OCX 21 Setting Up 45 ODBC 18...
Page 282 Avaya CS7000 Conferencing Server Operator Guide Phone Details 44 Scheduled Conference Add New 44 Delete 146 Delete 45 Editing 139 Edit 45 Modify Resources 142 pre-installation 20 Scheduled Conference Details PRI Card 154 Reviewing 135 Scheduled Conferences 24 hour Period 152...
Page 283 Avaya CS7000 Conferencing Server Operator Guide uninstalling 23 Users Currently Logged On Sending a Message 181 voting 106, 255 Web Portal Account Number 38 Password 38 Windows 13...
Page 284 Avaya CS7000 Conferencing Server Operator Guide...

Avaya CS7000 Operation Manual

Table of Contents

Chapter 1 Introducing the Operator Guide

Chapter 2 Introducing CRS Front End Installation

Chapter 3 Installing CRS Front End

Chapter 4 Uninstalling CRS Front End

Chapter 5 Creating a Company Account

Chapter 6 Creating a Client Account

Chapter 7 Creating a Conference Reservation for a Client

Chapter 8 Working with Conference Types

Chapter 9 Confirming a Conference Reservation

Chapter 10 Working with Reserved Conferences

Chapter 11 Reviewing the Schedule

Chapter 12 Search and Print Features in the CRS Front End

Chapter 13 Additional Features

Guide to the Avaya Operator Console

Chapter 14 Guide to the Avaya Operator Console

Chapter 15 DTMF Polling

Chapter 16 Hoot and Holler Conferencing

Appendix A

Appendix B File Locations

Quick Links

Chapters

Related Manuals for Avaya CS7000

Summary of Contents for Avaya CS7000

Table of Contents