Call Reports - Avaya PARTNER ACS Installation And Use Manual

Before including the Talk field on call reports or changing the output format to 24 digits, check
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the documentation shipped with the call accounting device to verify that these options are
supported.
If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24
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digits, the combined length of the fields for a call record is greater than the 80 characters
supported by most printers. If call records wrap around to the next line, reduce the font size or
increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output
Format back to 15 digits.
In the event of a power failure, records of any calls in progress are lost.
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Inside (intercom) calls are not recorded.
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If you place a call on hold and the caller hangs up, the call is considered complete and the
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record is sent to the call reporting device.
Conference calls appear as two outside calls. (This means two records are generated on the
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report.)

Call Reports

A call report is a page of information that begins with a header. The header includes field names
that describe the information in each call record. The call record is a line of information that
includes the fields shown in
DATE
C 04/26/97
C 04/26/97
I 04/26/97
I 04/26/97
Figure 9-16. Sample Call Report
Each page contains up to 59 records. The report has the following fields:
Call Type. "C" indicates outgoing calls; "I" indicates incoming calls.
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Date. The date of the call is shown in mm/dd/yy format, where mm is the month, dd is the day,
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and yy is the year.
Time. The time of the connection is shown in hh:mm format, where hh is the hour and mm is
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the minute in 24-hour (military) time.
Number. For an outgoing call, this is the dialed number or the speed dial code of a Marked
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System Speed Dial number (preceded by an "F"). This field holds a maximum of either 15 or
24 digits, depending on the setting of SMDR Output Format (#610). (The Number field in
Figure 9-16 is set to hold 24 digits.)
Figure 9-16.
TIME
11:11 1028812015558014
11:34 1023319085556036
13:35
13:38 9085559111
NUMBER DUR. LINE
00:01:40
00:04:28
IN 00:02:12
00:01:22
Station Message Detail Recording (SMDR)
Using Auxiliary Equipment
STN. ACCOUNT
08 18
02 32 1725
01 10
12 15
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