Page 1 ® PARTNER Advanced Communications System Installation, Programming, and Use 518-456-803 Issue 3 March 2002...
Page 2: Issue
May 1, 2001, which “Toll fraud” is the unauthorized use of your telecommunications system by may retain their original Lucent titles. Avaya Inc., formed as a result of an unauthorized party (for example, a person who is not a corporate Lucent's planned restructuring, designs, builds, and delivers voice, employee, agent, subcontractor, or working on your company’s behalf).
Page 3: Table Of Contents
® PARTNER Advanced Communications System Installation, Programming, and Use Master Table of Contents Overview Welcome! ........................Structure of the Book ....................Features ........................Modes of Operation..................... System Capacity ......................System Components....................Installation Overview ........................Evaluating the Environment ..................Installing the Control Unit ................... Connecting Lines and Extensions................
Page 4 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming System Options Overview ........................Abbreviated Ringing (#305) ..................Automatic Extension Privacy (#304) ................Backup and Restore ....................Call Coverage Rings (#116 or #320) ................Caller ID Programming ....................Call Waiting (#316) ....................4-14 Copy Settings (#399) ....................
Page 5 Master Table of Contents Transfer Return Programming .................. 4-58 Unique Line Ringing (#209) ..................4-60 Voice Interrupt On Busy (#312) ................4-61 Initial Telephone Programming Overview ........................Required Telephone Programming ................Automatic Line Selection..................... Extension Name Display ................... Line Ringing ....................... Using the Telephones Overview ........................
Page 6 ® PARTNER Advanced Communications System Installation, Programming, and Use Call Coverage (F20,XX,XX)– Release 2.0 or Later ....................Call Forwarding/Call Follow-Me (F11,XX,XX) ............8-11 Call Park ........................8-14 Call Pickup (I6XX) ..................... 8-15 Call Screening (F25)–Release 3.0 or Later ............. 8-16 Caller ID Features .....................
Page 7 Master Table of Contents Using Auxiliary Equipment Overview ........................Tip/Ring Device Requirements ................... Combination Extensions ..................... Answering Machines ....................Auto Attendant ......................Contact Closure Adjunct ..................... Credit Card Scanners ....................9-12 Doorphone Programming..................9-13 Fax Machines ......................9-15 Loudspeaker Paging System ..................9-25 Modems ........................
Page 8 ® PARTNER Advanced Communications System Installation, Programming, and Use 012E Module Power Management................11-4 System Telephone Problems ..................11-5 Single-Line Telephone Problems ................11-9 Other Telephone Problems ..................11-11 Problems with Combination Extensions..............11-16 Problems with Tip/Ring Devices ................11-17 Problems with the 1600 DSL Module..............
Page 9 Overview Contents Welcome! ............Structure of the Book .
Page 10 ® PARTNER Advanced Communications System Installation, Programming, and Use 1-ii...
Page 11: Overview
Overview Welcome! ® Welcome to the PARTNER Advanced Communications System (ACS). This dynamic communications system comes complete with intuitive call handling combined with a variety of features that give you the efficient and flexible system you need. The system also supports a full line of system telephones, many with displays that show you programming and operation feedback.
Page 12: Structure Of The Book
® PARTNER Advanced Communications System Installation, Programming, and Use Structure of the Book This book contains eleven chapters, which supply information as follows: Chapter 1, Overview–briefly describes the features, modes of operation, system capacities, and system components. Chapter 2, Installation–intended primarily for the technician, explains the physical installation of the control unit and the telephones.
Page 13: Features
Overview Features As each new version of system software is released, more valuable features become available. Features Available with Release 2.0 or Later Automatic System Answer to help answer and route calls. Direct Extension Dial to allow callers to dial an extension or help group directly without the aid of the receptionist.
Page 14: Modes Of Operation
® PARTNER Advanced Communications System Installation, Programming, and Use Features Available with Release 4.0 or Later Support of the 1600 DSL module, a module that contains up to 16 lines on one line jack. Caller ID name and number appear on display telephones while a call is ringing. Newly designed carrier, requiring no cover.
Page 15: Key Mode
Overview Key Mode When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls.
Page 16: System Capacity
® PARTNER Advanced Communications System Installation, Programming, and Use In Hybrid mode, extension 10 always operates like an extension in Key mode. This means that every outside line in the system is associated with a specific line button at extension 10. All other extensions can be set up with access to only lines, only pools, or a combination of lines and pools: Those extensions that have pool buttons, even if they also have individual line buttons, are...
Page 17 Overview PARTNER ACS Release 2.0 or 3.0 systems allow up to 19 lines and up to 40 extensions; however, these maximums cannot be achieved simultaneously. Table 1-2. Release 2.0 or 3.0 Capacities Configuration Maximum Lines Maximum Extensions Stand-alone 3 lines, 8 extensions 8 extensions, 3 lines PARTNER ACS processor module PARTNER ACS processor module...
Page 18: System Components
® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER ACS Release 5.0 or later systems allow up to 31 lines and up to 48 extensions; however, these maximums cannot be achieved simultaneously. Table 1-4. Release 5.0 or Later Capacities Configuration Maximum Lines Maximum Extensions...
Page 19: I Configurations
Overview Configurations You can install the PARTNER ACS system in one of three basic configurations, all of which must be wall-mounted: Stand-alone PARTNER ACS processor module. This configuration does not use a carrier. 2-slot carrier, which can hold the PARTNER ACS processor module and one other module. 5-slot carrier, which can hold up to five modules, including the PARTNER ACS processor module.
Page 20 ® PARTNER Advanced Communications System Installation, Programming, and Use CONTROL UNIT Optional Carriers Optional Devices (for the control unit) 5-Slot 2-Slot Carrier Carrier PARTNER ACS Processor Module PARTNER Messaging PARTNER Grounding Screw PARTNER MAIL VS Voice Messaging System Contact Closure Jack SMDR Jack PC Card Slots (2) Power LED...
Page 21: System Modules
Overview System Modules A system must contain a processor module. A 2-slot or 5-slot system also contains line/extension modules. Processor Module The PARTNER ACS processor module provides the software intelligence that controls the system’s features. It has jacks for three outside lines, eight enhanced tip/ring extensions, a Music- On-Hold audio source, a loudspeaker paging system, a grounding screw, a jack that supports an adjunct for two Contact Closures, and a jack for a call reporting (SMDR) device, such as a printer.
Page 22: System Batteries
® PARTNER Advanced Communications System Installation, Programming, and Use Table 1-5. Line/Extension Modules–Continued Name Line Jacks Extension Jacks Additional Information 362EC Supported in Release 5.0 or later systems. (Endeavor Provides 6 ETR and 2 T/R extension module) jacks.You can connect PARTNER Endeavor telephones and other devices (such as fax machines and modems) to the extension jacks.
Page 23: Display
PARTNER ACS to the current release. In order to program the system remotely, you must have additional PARTNER Remote PC Software which is available from your Avaya representative or authorized dealer. For complete information on installing PC Cards, see the instructions that came with the card.
Page 24 ® PARTNER Advanced Communications System Installation, Programming, and Use System Telephones System telephones include the following: PARTNER telephones – PARTNER-34D – PARTNER-18D – PARTNER-18 – PARTNER-6 MLS telephones MLC-6 © TransTalk 9000-series wireless telephones Available in Release 5.0 or later, PARTNER ACS supports PARTNER Endeavor telephones when an Endeavor 362EC module is installed in the carrier.
Page 25: Auxiliary Equipment
Overview Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines–for example, answering machines, credit card scanners, and fax machines. Many industry-standard, tip/ring devices work with the system regardless of the manufacturer.
Page 26 ® PARTNER Advanced Communications System Installation, Programming, and Use System Components 1-16...
Page 27 Installation Contents Overview ............Evaluating the Environment .
Page 28 ® PARTNER Advanced Communications System Installation, Programming, and Use 2-ii...
Page 29: Overview
Installation Overview ® This chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 4.0 or later, unless otherwise specified. The installation of the PARTNER ACS involves the following: Evaluating the environmental requirements Installing the control unit Connecting lines and extensions Installing telephones Connecting auxiliary equipment If your company already has modular jacks for all outside lines and extensions, you may be able to...
Page 30: Evaluating The Environment
® PARTNER Advanced Communications System Installation, Programming, and Use Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges, as shown in Table 2-1. Table 2-1. Environmental Requirements Specification Value Environmental...
Page 31 Installation Table 2-1. Environmental Requirements–Continued Specification Value Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range-Out-Of-Building (IROB) Out-of- protectors to protect the control unit and device from electrical surges: Building Installations –...
Page 32: Installing The Control Unit
® PARTNER Advanced Communications System Installation, Programming, and Use Installing the Control Unit The stand-alone processor module or a carrier and its modules are referred to as the control unit. The control unit must always be wall-mounted. Before installing the system, be sure you read the safety instructions in the front of this guide.
Page 33 Installation Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier Install the processor module within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. Follow these steps to wall-mount the module(s): 1.
Page 34 ® PARTNER Advanced Communications System Installation, Programming, and Use 5. Remove the clear plastic protectors from the connectors on the right side of the wall- mounted PARTNER ACS processor module and the module to be added by grasping the tabs on the ends of the protector and lifting (see Figure 2-3).
Page 35 Installation 8. Fasten the carrier to the modules by using the two #4 screws included with the carrier (see Figure 2-6). Figure 2-6. Fastening the 2-Slot Carrier 9. Insert the 3-1/2 inch #8 screw into the bottom of the modules (see Figure 2-7).
Page 36 ® PARTNER Advanced Communications System Installation, Programming, and Use Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the top and sides, and 2 feet (0.6 meter) at the front and bottom to ensure proper ventilation.
Page 37: Labeling Jacks
Installation 4. In the other slots, from left to right, first install the 1600 DSL module, then the 012E, 308EC, or 206 modules, followed by the 400 or 200 modules and/or a PARTNER Messaging or PARTNER MAIL VS module. Align the module carefully in the appropriate slot.
Page 38 ® PARTNER Advanced Communications System Installation, Programming, and Use Stand-Alone 2-Slot Carrier 5-Slot Carrier 1600DSL 308EC 2 308EC 308EC Processor Processor Processor Module Module Module Module Module Modules Module Line Line Line Jacks Jacks Jacks Extension Extension Extension Jacks Jacks Jacks Figure 2-11.
Page 39: Grounding The System
Installation Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground. Follow these steps to ground the system: 1. Attach one end of a #12 AWG or #14 AWG solid copper wire to the grounding screw on the processor module (see Figure...
Page 40 ® PARTNER Advanced Communications System Installation, Programming, and Use Follow these steps to insert the batteries: 1. Locate the battery compartment at the bottom of the PARTNER ACS processor module, below the extension jacks. 2. Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the plus icon;...
Page 41: Initializing The System
Installation 5. With the locking latch in the unlocked position (battery icon and “minus” icon visible), slide the battery assembly into the processor module along the battery guides on the inside of the battery compartment (see Figure 2-15). Push the battery assembly in far enough that the edges of the assembly slip behind the plastic housing of the processor module.
Page 42 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the power cord firmly into the power jack on the carrier or the stand-alone processor module Stand-Alone until the cord locks into place (see Figure 2-16). 5. Plug the other end of the power cord into a properly grounded three-prong wall outlet that is not controlled by a switch.
Page 43: Checking The Leds
Installation If your system has a 1600 DSL module, initialization of the line and extension ports may take up to 40 seconds. The initialization of the 1600 DSL module itself may take from 2 to 7 minutes. Checking the LEDs After you power up your system, check the green lights on the fronts of the modules (see Figure...
Page 44: Connecting Lines And Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Connecting Lines and Extensions If extensions are not wired to any modular jacks, call a qualified service technician. Use the following procedure to connect lines and extensions: 1. Test for a dial tone at the network interface jacks before connecting outside lines to the control unit.
Page 45 Installation 7. Connect modular telephone cords to the extension jacks, starting at the top extension jack on the processor module (see Figure 2-20). When that module is full, move to the leftmost module. Fill each module before moving on to the next module to the right.
Page 46: The 1600 Dsl Module
® PARTNER Advanced Communications System Installation, Programming, and Use The 1600 DSL Module Supported in Release 4.0 and later systems, the 1600 DSL module provides 16 lines, even though it contains only one line jack. The 1600 DSL module provides Symmetrical Digital Subscriber Line (SDSL) and router capabilities.
Page 47: Programming Connections For The 1600 Dsl Module
Installation Programming Connections for the 1600 DSL Module The programming of the 1600 DSL module is separate from the programming of the PARTNER PARTNER ACS ACS. You can program the 1600 DSL module either locally or remotely. Tip/Ring Extension Port To locally program the module, connect a cable from a PC’s serial port to the Console port on the module.
Page 48 ® PARTNER Advanced Communications System Installation, Programming, and Use For Release 4.0 or later, you can use any terminal emulation software to configure the 1600 DSL module, including Hyperterminal that is packaged with Windows. For a local serial port connection, the terminal emulator must be configured as follows: Data Bits–8 Stop Bits–1...
Page 49 Installation 6. From the SDSL Configuration menu, select the speed of the connection as directed by your service provider. You will most likely do one of the following: Select one of the following for negotiated speed: – 3. Set SDSL Speed to Auto Cycle (Nokia) –...
Page 50 ® PARTNER Advanced Communications System Installation, Programming, and Use d. Select “2. Modify Existing DLCI” from the FR DLCI Config Menu. e. Do one of the following: If you are configuring a voice connection, type the port number for “Proprietary Voice DLCI,”...
Page 51: Voice Gateway Configuration
Installation Voice Gateway Configuration Follow these steps to configure the voice gateway path: 1. Select “P. VoicePath Configure” from the Main Menu. 2. Select “V. Set Voice Gateway” from the Voice Configuration menu. 3. Select one of the following voice gateways according to your service provider from the Voice Gateway Selection menu: 1.
Page 52: Lan Configuration
® PARTNER Advanced Communications System Installation, Programming, and Use 4. Do one of the following: If you have the SDSL set for ATM, select the RFC 1483 port for the voice PVC (get this from the service provider). If you have the SDSL set for Frame Relay, select the RFC 1490 port for the voice DLCI (get this from the service provider).
Page 53: The 012E Module
Installation 11. Type the gateway address given by the service provider at the “Enter Gateway address for Default Route” prompt, and press Enter. 12. Type “Y” at the “Save this as the default route in the static configuration?” prompt. 13. Press Esc to return to the Main Menu. For any changes you make to take effect, you must perform a cold start on the system by powering down and powering up the system, or by using the Restore Programming (#125) or System Reset–Programming Saved (#728) feature.
Page 54: Physical Design
® PARTNER Advanced Communications System Installation, Programming, and Use Physical Design The 012E module provides one power LED and 12 extension jack positions (see Figure 2-23). Consistent with all other PARTNER ACS modules, the extension jacks are labeled from the top down.
Page 55: Installing The Cover
Installation Installing the Cover If you have a 5-slot carrier with a Release 3.0 or earlier system, it is important to install the cover to keep the modules dust-free and properly seated, and the system working efficiently. Install the cover for the 5-slot carrier by following these steps (see Figure 2-24):...
Page 56 ® PARTNER Advanced Communications System Installation, Programming, and Use Desk-Mounting the Telephone Follow these steps to desk-mount a telephone: 1. Gently place the telephone upside down. 2. Route the telephone cord through the hole in the top center of the stand (see Figure 2-25).
Page 57 Installation 4. While pressing in the tabs that protrude from the wide end of the stand, lower the stand to the telephone (see Figure 2-27). 5. Release the tabs to lock the stand into one of the three positions provided by the openings in the back of the telephone.
Page 58 ® PARTNER Advanced Communications System Installation, Programming, and Use Wall-Mounting Follow these steps to wall-mount a PARTNER telephone: 1. Reverse the plastic hook that sits in the earpiece part of the handset cradle (see Figure 2-29). 2. Turn the telephone upside down. If you have a tray on the bottom of your telephone, remove the tray that holds the User Instruction cards by pressing the tabs on both sides of the tray near...
Page 59 Installation 4. Plug one end of the telephone cord into the jack in the center of the wall plate (see Figure 2-31). 5. Plug the other end of the telephone cord into the LINE jack on the bottom of the telephone. 6.
Page 60: Connecting And Testing Telephones
® PARTNER Advanced Communications System Installation, Programming, and Use 9. Remove the plastic cover from the telephone (see Figure 2-33). Label the button sheet to show any programmed lines or button features. Then place the button sheet on the telephone so the holes fit over the buttons.
Page 61: Connecting A Partner-Ca48 Intercom Autodialer
Installation Connecting a PARTNER-CA48 Intercom Autodialer You can connect a PARTNER-CA48 Intercom Autodialer to a PARTNER telephone at an operator’s extension. The Intercom Autodialer is shipped with an adapter, a D8W line cord, a power cord, a power unit, and a button-labeling sheet. You can wall-mount the Intercom Autodialer to work next to a wall-mounted system telephone.
Page 62: Connecting Auxiliary Equipment
® PARTNER Advanced Communications System Installation, Programming, and Use 8. Place the Autodialer on the desk to the right of the telephone (see Figure 2-36). 9. Remove the plastic cover from the autodialer and label the button sheet extension numbers and corresponding persons’...
Page 63 Initial System Programming Contents Overview ............System Programming Basics .
Page 64 ® PARTNER Advanced Communications System Installation, Programming, and Use 3-ii...
Page 65: Overview
Initial System Programming Overview After you install the system hardware, you must program basic system settings, assign lines, and customize extensions. To do this, you must understand the basics of programming. System Programming Basics After the control unit is installed, you set up the system by using a combination of the following two types of programming.
Page 66: Using System Programming
You must have additional PARTNER Remote PC Software to program the system remotely. See your Avaya representative or authorized dealer for more information. Programming procedures use line and extension numbers. The line number represents the line jack on a module to which the outside line is connected.
Page 67 Initial System Programming You use the following special buttons while programming: cycle forward and backward through the programming procedures. You can use these buttons to select a procedure. (If a procedure instructs you to press , pressing these buttons one after the other enables you to repeat the current programming procedure.) cycle forward and backward through a procedure’s parameters.
Page 68 ® PARTNER Advanced Communications System Installation, Programming, and Use Next Next Next Remove Procedure Item Data Prev Prev Prev Procedure Item Data Enter System Central Tel Message Program Program Feature Next Next Next Procedure Item Data Remove Prev Prev Prev Enter Procedure Item...
Page 69: Button Locations
Initial System Programming Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. Figure 3-2 shows the relative location of buttons on each PARTNER telephone.
Page 70: Programming Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1. Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11.
Page 71: Using Centralized Telephone Programming
Administration software provides the capability to perform remote administration and programming (except for the Hong Kong 3.0 version) from a remote or local PC. For more information about the PARTNER ACS Remote Administration software, see your Avaya representative or authorized dealer.
Page 72: Setting The Date, Day, And Time
® PARTNER Advanced Communications System Installation, Programming, and Use 6. Dial the extension number of the telephone to be programmed. The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings. The remaining buttons can be programmed with telephone numbers, extension numbers, or system features.
Page 73: System Day (#102), Release 2.0 And Earlier
Initial System Programming Considerations The System Date date-stamps the backup files when you use Backup Programming. Programming To change the System Date: f00ss#101 1. Press at extension 10 or 11. 2. Enter today’s date in the form “mmddyy” (month, day, and year), including leading zeros for 042601 single-digit months or days.
Page 74: System Time (#103)
® PARTNER Advanced Communications System Installation, Programming, and Use System Time (#103) Use this feature to set the time that appears on system display telephones. Considerations 0000 Enter the time in 24-hour notation. In this scheme, the hours of the day are (12 midnight) to 2359 (11:59 p.m.).
Page 75: Assigning Lines
Initial System Programming Assigning Lines Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the main pool. After you use the Number of Lines feature, you can use other features to refine the assignment of lines.
Page 76: Key Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use In Hybrid and Key mode, do not use this feature to add lines to the system after initial setup, because it changes the following features for individual lines back to factory settings: –...
Page 77: Pooled Extensions (Release 2.0 Or Later)
Initial System Programming For extensions with tip/ring telephones, set Automatic Line Selection to intercom first. This enables tip/ring telephones to access system features, including intercom calling. When users lift the handsets on tip/ring telephones, they hear intercom dial tone. To access an outside line, they must dial Pooled Extensions (Release 2.0 or later) If your system will be configured for Hybrid mode, use the features described in this section to...
Page 78: Customizing Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Customizing Extensions Use the following features to customize an extension: Coverage features – Line Coverage Extension (#208) to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.
Page 79: Copy Settings (#399)
Initial System Programming Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603) to identify the extension as one of these equipment types. Copy Settings (#399) Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type.
Page 80: Emergency Phone Number List (#406)
® PARTNER Advanced Communications System Installation, Programming, and Use system cannot prevent toll calls for extensions restricted to “inside and local calls only” (unless you use Disallowed Phone Number Lists (#404) to prevent dialing to specific classes of numbers). If your PBX or Centrex system includes dialing restrictions, use those instead of the PARTNER system restrictions.
Page 81: Programming
Initial System Programming Programming To create an Emergency Phone Number List: f00ss#406 1. Press at extension 10 or 11. 2. Select a list entry (01—10). A display similar to the following appears: Emergency List 03 Data - - - - - - - - - - - - 3.
Page 82 ® PARTNER Advanced Communications System Installation, Programming, and Use Emergency Phone Number List (#406) 3-18...
Page 83: Programming System Options
Programming System Options Contents Overview ............Abbreviated Ringing (#305) .
Page 84 ® PARTNER Advanced Communications System Installation, Programming, and Use Dial Mode (#201) ........... 4-25 Considerations .
Page 85: Remote Administration Password
Contents Pool Extension Assignment (#314)........4-46 Pool Line Assignment (#207) .
Page 86 ® PARTNER Advanced Communications System Installation, Programming, and Use 4-iv...
Page 87: Overview
Programming System Options Overview As a System Administrator, after you have initialized the system, you should program features for the entire system. In addition, you need to be able to back up and restore programming. Many of these features affect individual extensions, but they are programmed from extension 10 or 11, or from a PC connected to the system.
Page 88: Abbreviated Ringing (#305)
® PARTNER Advanced Communications System Installation, Programming, and Use Abbreviated Ringing (#305) Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once.
Page 89: Backup And Restore
Programming System Options Considerations If you want to be able to intercept calls routed to an auxiliary device–such as an answering machine, a voice messaging system, or an auto attendant–make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension. Single-line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension.
Page 90: Backup Programming-Automatic (#123)
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations Whenever you change the setting for Backup Programming–Automatic from Not Active to Active, a backup occurs at the next occurrence of 2:00 a.m. After that, backups are done at 2:00 a.m. on the first day of each month until you change the setting back to Not Active. Slot 2 is recommended for the Backup/Restore PC Card;...
Page 91: Backup Programming-Manual (#124)
Programming System Options Programming To change the setting for Backup Programming–Automatic: 1. Check that only one Backup/Restore PC Card is in the processor module. 2. Press f00ss#123 at extension 10 or 11. The current setting appears. 3. To change the setting, press until the setting you want appears, or press to return the setting to the factory setting.
Page 92: Restore Programming (#125)
® PARTNER Advanced Communications System Installation, Programming, and Use If the backup failed, you see one of the following error messages (see Chapter 11, “Troubleshooting” for explanations and corrective actions): Backup Failed:Check Card Backup Failed:SystemBusy 4. Exit programming mode. If you exit the procedure before the backup finishes, you do not interrupt the backup, but you do not see feedback messages on the display.
Page 93: Call Coverage Rings (#116 Or #320)
Programming System Options 3. Choose the backup file you want to use for the restore: 1 MAN.mmddyy , where “mmddyy” represents the date of the manual backup on this card 2 AUTO.mmddyy , where “mmddyy” represents the date of the automatic backup on this card.
Page 94: Considerations
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations If an extension has Call Coverage and VMS Cover active, covered calls ring at the covering extension for the specified number of Call Coverage Rings: – If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings (#117) or (#321).
Page 95: Caller Id Programming
Programming System Options Caller ID Programming Although the Caller ID service itself requires no programming, other system features enhance the use of Caller ID: Caller ID Log Answered Calls Caller ID Call Log Line Association Caller ID Log All Calls Caller ID Type Caller ID Caller ID is available on system display telephones on all lines for which you subscribe to Caller...
Page 96 ® PARTNER Advanced Communications System Installation, Programming, and Use Any users who have access to Caller ID line(s) receive Caller ID information on their system display telephones. You can restrict users from viewing Caller ID information by using the following: –...
Page 97: Caller Id Log Answered Calls (#317)
Programming System Options Caller ID Log Answered Calls (#317)– Release 2.0 or Later Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are logged.
Page 98: Caller Id Log All Calls (#319)-Release 2.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use line. Caller ID calls can be logged only if they ring on an extension that is associated with a line that has been programmed for Call Logging. Caller ID Call Log Line Association is available on 24-character PARTNER-18D and - 34D display telephones.
Page 99: Caller Id Type (#122)
Programming System Options Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring telephones. The Caller ID Log All Calls feature is useful when a user needs information for all calls received in the system.
Page 100: Call Waiting (#316)
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations The Caller ID Type you set applies to the entire system. A change to the Caller ID Type setting takes effect when the next Caller ID call comes into the system.
Page 101 Programming System Options Programming To change the Call Waiting setting for an extension: f00ss#316 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed. 3. To assign or unassign Call Waiting, press until the appropriate value appears. 1 = Assigned 2 = Not Assigned (the factory setting) ✔...
Page 102: Copy Settings (#399)
® PARTNER Advanced Communications System Installation, Programming, and Use Copy Settings (#399) Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type. For example, you can program one PARTNER-18D telephone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 telephones.
Page 103: Dialing Restrictions And Permissions
Programming System Options Programming To copy the programmed settings from one extension to another of the same type: f00ss#399 1. Press at extension 10 or 11. 2. At the Extension : prompt, enter the source extension to copy from. 3. At the Data- - - - - - - - - - - - prompt, enter the target extension to copy to–any extension except the source extension is valid.
Page 104 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations For specific telephone numbers, enter the number exactly as you would dial it. To restrict dialing numbers in an entire area code, enter that area code exactly as you would dial it (for example, “800”...
Page 105: Allowed List Assignments (#408)
Programming System Options Allowed List Assignments (#408) Use this feature to assign up to eight Allowed Phone Number Lists to a specific extension.You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Programming To assign Allowed Phone Number Lists to an extension: f00ss#408...
Page 106 ® PARTNER Advanced Communications System Installation, Programming, and Use To prevent dialing all telephone numbers in one exchange when a toll prefix is required, see Table 4-1. (The table uses exchange “976” as the example.) Table 4-1. Preventing Dialing of Numbers in One Exchange When Toll Prefix Required Entry Restriction Prevents local calls...
Page 107 Programming System Options The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix (#402). If Star Code Dial Delay (#410) is active, after a valid star code is dialed, the system resets the dialing restrictions to check the number beginning with the first digit after the star code.
Page 108: Disallowed List Assignments (#405)
® PARTNER Advanced Communications System Installation, Programming, and Use Disallowed List Assignments (#405) Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions. Considerations You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure.
Page 109 Programming System Options Considerations For pooled extensions, use Pool Access Restriction (#315) to assign restrictions to all the lines assigned to a specific pool. (Pool Access Restriction overrides Line Access Restriction.) For individual lines on pooled extensions, use Line Access Restriction. To prevent an extension from using a line, restrict the line even if it is not assigned to the extension, so the line cannot be accessed by Direct Line Pickup.
Page 110: Outgoing Call Restriction (#401)
® PARTNER Advanced Communications System Installation, Programming, and Use Outgoing Call Restriction (#401) Use this feature to specify the types of outgoing calls that can be made on all lines at an extension. Considerations If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, the control unit may not be able to prevent calls for extensions restricted to Local Only.
Page 111: Dial Mode (#201)
Programming System Options Dial Mode (#201) Use this feature to identify individual lines as touch-tone or rotary. Check with your local telephone company if you are not sure which type of line is being provided to you. Considerations If you are having difficulty using touch-tone telephones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Page 112: Display Language (#303)
® PARTNER Advanced Communications System Installation, Programming, and Use Display Language (#303) Use this feature to change the language in which display messages appear if the extension has a system display telephone. The language is set for each extension, so telephones in the same system can display different languages.
Page 113: External Hotline (#311)
Programming System Options The system does not pass distinctive ringing patterns generated by a PBX or central office through to extensions (regardless of the setting for this feature). Programming To change the Distinctive Ring setting: 1. Press f00ss#308 at extension 10 or 11. 2.
Page 114 ® PARTNER Advanced Communications System Installation, Programming, and Use Set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension. Make sure there are no call, line, or pool restrictions assigned to an external hotline. Do not use Station Lock at an external hotline because it will prevent the outside number from being dialed.
Page 115: Forced Account Codes
Programming System Options Forced Account Codes When you set up forced account codes on the system, users at specific extensions must enter an account code before they can dial outside calls. Setting up forced account codes involves two features: Forced Account Code Entry and, optionally, Forced Account Code List. “Account Code Entry (F12)”...
Page 116: Forced Account Code List (#409)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an extension for Forced Account Code Entry: f00ss#307 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the number of the extension to be programmed. 3.
Page 117: Groups Of Extensions
Programming System Options Programming To create a Forced Account Code List: f00ss#409 1. Press at extension 10 or 11. 2. Select a list entry (01—99). A display similar to the following appears: Forced Act Code List 03 Data - - - - - - - - - - - - 3.
Page 118: Hunt Group Extensions (#505)
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations Extensions can be in more than one Calling Group. In addition, you can assign all extensions in the system to one group–this helps in making paging announcements to all employees. Do not assign extensions that connect auxiliary equipment (auto attendants, voice messaging systems, fax machines, answering machines, hotline telephones, or doorphones) or extensions assigned as External Hotline telephones to a Calling Group.
Page 119 Programming System Options If a ringing call to the Hunt Group is not answered within three rings, the call moves to the next available extension in the Hunt Group. If users in the Hunt Group leave their desks, they should turn on Do Not Disturb at their extensions so calls hunt immediately to the next available extension.
Page 120: Group Call Distribution (#206)
® PARTNER Advanced Communications System Installation, Programming, and Use Group Call Distribution (#206) Use this feature to assign outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1—7.
Page 121: Night Service Group Extensions (#504)
Programming System Options 4. To assign or remove a line for groups 1—6, or to assign or remove a line or use VMS Line Cover for group 7, press until the appropriate value appears. 1 = Assigned (for hunting to groups 1—6, or to group 7 for the voice messaging system’s Automated Attendant Service) 2 = Not Assigned (the factory setting) ✔...
Page 122: Pickup Group Extensions (#501)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. To assign or unassign another extension, press until the extension number appears on the display. Repeat Step 3. 5. Select another procedure, or exit programming mode. Pickup Group Extensions (#501) Use this feature to assign extensions to a Pickup Group.
Page 123: Hold Disconnect Time (#203)
Programming System Options Hold Disconnect Time (#203) Use this feature to change the hold disconnect time for an outside line (this feature is not available for the Hong Kong Release 3.0 version). When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line.
Page 124: Hotline (#603)
® PARTNER Advanced Communications System Installation, Programming, and Use Hotline (#603) Use this feature to identify an internal hotline extension and its alert extension. When a user lifts the handset of the hotline telephone, the alert extension rings. You can set up several hotline and alert extension pairs.
Page 125: Intercom Dial Tone (#309)
Programming System Options 3. At the Data - - - - - - - - - - - - prompt, enter the alert extension number (use 70 for the loudspeaker paging system). A display similar to the following appears: Internal Hotline Ext 33 Data 32 4.
Page 126: Line Access Mode (#313)
® PARTNER Advanced Communications System Installation, Programming, and Use Line Access Mode (#313) Use this feature to identify individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s telephone regardless of whether they are part of a pool.
Page 127: Line Assignment (#301)
Programming System Options Line Assignment (#301) Use this feature to assign the outside lines that are available at an extension. The default order of line assignment to the buttons on a system telephone is from left to right, starting in the bottom left corner (see Figure 4-1 below).
Page 128: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use After you finish Line Assignment, use Line Ringing to identify when each outside line assigned to an extension should start ringing. If you add a line to the system, its factory setting is Immediate Ring.
Page 129: Line Coverage Extension (#208)
Programming System Options Line Coverage Extension (#208) Use this feature to identify an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Considerations This feature applies only if you have a voice messaging system. Only one owner can be assigned to a specific line.
Page 130: Outside Conference Denial (#109)
® PARTNER Advanced Communications System Installation, Programming, and Use Outside Conference Denial (#109) Use this feature to determine if users can include more than one outside party in a conference call. Considerations This feature setting applies to all system users. A conference call connects up to five parties (including the conference originator).
Page 131: Pool Access Restriction (#315)
Programming System Options Programming Follow these steps to change the mode of operation of the system to Hybrid mode: f00ss#198 1. Press 2. Enter the system password which is 863285. 3. Enter the number for the mode of operation: 1 for Key (the factory setting) ✔ 2 for Hybrid The system resets.
Page 132: Pool Extension Assignment (#314)
® PARTNER Advanced Communications System Installation, Programming, and Use 3. Enter the pool number (880, 881, 882, or 883) to be restricted at this extension. The current restriction is displayed. 4. Press until the appropriate value appears: 1 = No Restriction (calls permitted on all lines in that pool; the factory setting) ✔ 2 = Out Only (can only make outside calls, not receive them, on lines in that pool) 3 = In Only (can only receive calls, not make them, on lines in that pool) 4 = No Access (cannot receive or make calls, but can receive transferred calls on lines in...
Page 133 Programming System Options Users must have access to an outside line or pool in order to dial numbers on the Emergency Phone Number List (#406). You can use Line Ringing to identify when each pool and individual line assigned to an extension should start ringing (the factory setting for pools is No Ring and for lines is Immediate Ring).
Page 134: Pool Line Assignment (#207)
® PARTNER Advanced Communications System Installation, Programming, and Use 5. Do one of the following: To assign another pool for this extension, press until the pool access code appears on the display. Then repeat Step 4. To program another extension, press and begin at Step 2.
Page 135: Recall Timer Duration (#107)
Programming System Options 4. To program another line, press until the line number appears on the display. Then repeat Step 3. 5. Select another procedure, or exit programming mode. Recall Timer Duration (#107) Use this feature to change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers).
Page 136: Remote Administration Password (#730) -Release 3.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use 4. If you are using Recall to access PBX or Centrex features, test the new Recall Timer setting: If a call is disconnected, shorten the time. If the Recall signal has no effect, lengthen the time. Remote Administration Password (#730) –Release 3.0 or Later Use this feature to create a password for remote or local PC administration of the system (except...
Page 137: Ring On Transfer (#119)
Programming System Options Ring on Transfer (#119) Use this feature to specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-On-Hold is activated and an audio source is connected to the system.
Page 138: Star Code Dial Delay (#410)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the length of the Rotary Dialing Timeout: f00ss#108 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = 4 seconds 2 = 8 seconds (the factory setting) ✔ 3 = 12 seconds 3.
Page 139: Considerations
Programming System Options if the tone is delayed, the caller should wait for the dial tone before continuing to dial. The system may not recognize the numbers dialed before the second dial tone, which may cause the call to be misrouted.
Page 140: System Password (#403)
® PARTNER Advanced Communications System Installation, Programming, and Use 3 = 3 Seconds Delay 4 = 4 Seconds Delay 5 = 5 Seconds Delay 6 = Not Active 3. To return to the default setting, press 4. Select another procedure, or exit programming mode. System Password (#403) Use this feature to define a four-digit password that users can enter from PARTNER and MLS telephones to override dialing restrictions (if the extension has access to an outside line).
Page 141: System Reset-Programming Saved (#728)
Programming System Options System Reset–Programming Saved (#728) Use this feature to reset the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Considerations Resetting the system disconnects all active calls. This procedure is skipped in the sequence of programming procedures when cycling.
Page 142: System Speed Dial
® PARTNER Advanced Communications System Installation, Programming, and Use System Speed Dial Program a list of up to 100 frequently-dialed numbers for the system by using System Speed Dial. After you have programmed the numbers, anyone on the system can dial a System Speed Dial number by pressing at intercom dial tone on a single-line telephone) and the three- digit code, from 600 through 699, for that number.
Page 143: Toll Call Prefix (#402)
Programming System Options You can use multiple Auto Dial buttons and Speed Dial numbers during the course of a single call. For example, you can use an Auto Dial button or Speed Dial number to dial the Account Code Entry feature code, and another Speed Dial number to dial the account code. Programming To program System Speed Dial numbers: 1.
Page 144: Transfer Return Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the Toll Call Prefix setting: f00ss#402 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = 0 or 1 required before Area Code and Number (the factory setting) ✔ 2 = Area Code and Number Only 3.
Page 145: Transfer Return Rings (#105)
Programming System Options For transferred calls that are sent to a covering extension with Call Coverage: if the covering extension does not answer within the specified number of Call Coverage Rings (#116) or (#320), the call rings the specified number of Transfer Return Rings (#105) before it transfer returns.
Page 146: Unique Line Ringing (#209)
® PARTNER Advanced Communications System Installation, Programming, and Use Unique Line Ringing (#209) Use this feature to assign a ringing pattern (maximum of eight) to a line for users to differentiate, by sound, which line is ringing. Once a ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.
Page 147: Voice Interrupt On Busy (#312)
Programming System Options Voice Interrupt On Busy (#312) Use this feature to identify extensions that can receive Voice Interrupt On Busy calls. A Voice Interrupt On Busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call.
Page 148 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the Voice Interrupt On Busy setting for an extension: f00ss#312 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 149 Initial Telephone Programming Contents Overview ............Required Telephone Programming .
Page 150 ® PARTNER Advanced Communications System Installation, Programming, and Use 5-ii...
Page 151: Overview
Initial Telephone Programming Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: – Centralized Telephone Programming–programming individual telephones from extension 10 or 11. – Extension Programming–programming an individual system telephone from the extension to which it is connected.
Page 152: Required Telephone Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Required Telephone Programming For all telephones, you must program these features: Automatic Line Selection to change the order in which the telephone selects a line or pool when the user picks up the handset. (If you want to change Automatic Line Selection for an extension, you must do so immediately after you enter programming mode and dial the extension number.) Extension Name Display to assign a user’s name to the extension.
Page 153: Considerations
Initial Telephone Programming operation. For example, the setting for a single-line telephone in a lobby used for internal calling or making local calls on Line 1, would be “Intercom, 1.” Considerations If Forced Account Code Entry (#307) is assigned to an extension, Automatic Line Selection for that extension does not apply.
Page 154: Extension Name Display
® PARTNER Advanced Communications System Installation, Programming, and Use Extension Name Display You can assign a name to an extension: up to 20 characters long on PARTNER telephones, up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call.
Page 155: Line Ringing
Initial Telephone Programming Display Language (#303) has no effect on this feature. This means that the extension name displays exactly as it is programmed. Programming To assign a name to an extension: 1. Press f00ssc at extension 10 or 11. 2.
Page 156 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the way outside lines or pools ring at an extension: f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension.
Page 157: Handling Calls
Using the Telephones Contents Overview ............System Telephones .
Page 158 ® PARTNER Advanced Communications System Installation, Programming, and Use 6-ii...
Page 159: Overview
Using the Telephones Overview This chapter explains how system and single-line telephones work with the system. The buttons on the telephones are discussed, as well as the basic call handling features and the display. System Telephones PARTNER telephones have several buttons and indicators in common. The following pages explain where they are and how they work.
Page 160 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER-34D Display Programmable Buttons (4 without lights) Feature Line/Programmable Buttons (32 with lights) – Conf Intercom Buttons Mic/ Transfr Ext. Message HFAI Intercom Intercom Message Light Feature Spkr Hold – Conf Mic/ PQRS WXYZ...
Page 161 Using the Telephones Line/Programmable Buttons. Used for individual outside lines or (if no line is assigned on a button) for programming telephone or extension numbers, or system features (such as Last Number Redial). When a line is assigned, press the line button to make a call on that specific line (lights show status of line).
Page 162 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER-6 Line/Programmable Buttons Intercom Buttons Intercom Intercom Message Light Ext. Message Feat Spkr Mic/ – Conf HFAI Feat Spkr Transfr Hold Mic/ – Conf HFAI PQRS WXYZ Transfr Hold PARTNER-18D PARTNER-18 Display Programmable Buttons (4 without lights)
Page 163: Lights
Using the Telephones Release 4.0 or later – Lines range from 01 to 31 – Extensions range from 10 to 49 Release 5.0 or later – Lines range from 01 to 31 – Extensions range from 10 to 57 Table 6-1 summarizes PARTNER system telephone features.
Page 164 ® PARTNER Advanced Communications System Installation, Programming, and Use Table 6-2. Light Patterns on System Telephones Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Steady On Line is in use. Green means Red means the – feature is on.
Page 165: Ringing Patterns
Using the Telephones Table 6-2. Light Patterns on System Telephones–Continued Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Green Flutter A call is on Exclusive A call on a line in Caller ID Inspect A call transferred (short on, short Hold at your extension the pool is on...
Page 166: Dial Tones
® PARTNER Advanced Communications System Installation, Programming, and Use Dial Tones There are two different dial tones when you call with a system telephone: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you are connected with an inside line.
Page 167: Voice Interrupt On Busy Calls
Using the Telephones Consider the following: The HFAI feature can be turned on or off only when your telephone is idle. Muting your voice while you are on a call only turns off the microphone for the duration of the call. If HFAI is on and you are already on a call, you will not receive any voice-signaled calls to your extension–they ring instead.
Page 168: Single-Line Telephones
® PARTNER Advanced Communications System Installation, Programming, and Use Single-Line Telephones In addition to system telephones, you can connect industry-standard touch-tone or rotary dial telephones–and even some feature telephones (which have built-in calling features)–directly to the system. You can also combine single-line telephones on the same extension with system telephones or other devices, without using expensive adapters or connectors.
Page 169: Dial Tones
Using the Telephones If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to telephones. Telephones use the ringing patterns described here instead. Dial Tones Single-line telephones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line.
Page 170: Feature Telephones
® PARTNER Advanced Communications System Installation, Programming, and Use Because single-line telephones do not have system line or pool buttons, buttons, or dedicated function buttons, basic call-handling procedures are sometimes different from those for system telephones. In addition, you cannot perform the following actions at a single-line telephone: You cannot enter programming mode.
Page 171: Display
Using the Telephones The capabilities of a feature telephone are in the telephone itself. For example, if you store a number on a feature telephone’s Auto Dial button, that number is stored in the feature telephone. (This is different from storing a number on a system telephone’s Auto Dial button. When you program a button on a system telephone, the number is actually stored in the control unit.) Similarly, when you press a button on a feature telephone, the call is held at the telephone...
Page 172 ® PARTNER Advanced Communications System Installation, Programming, and Use Wake Up Call on the display of users receiving a wake up call. Volume or display contrast level bars, as volume or display contrast is adjusted. Programming messages and prompts when in programming mode. When you are in Telephone Programming mode, the current line assignment, feature code, or Speed Dial number (if any) assigned to a button displays when the button is pressed.
Page 173: Handling Calls
Using the Telephones Handling Calls The following call-handling functions are available from both system and single-line telephones: Making calls Answering calls Placing calls on hold Conference calls Transferring calls Joining calls Making Calls You can make a call by dialing an outside telephone number or an extension number. There are also several ways to speed dial a number.
Page 174 ® PARTNER Advanced Communications System Installation, Programming, and Use If you lift the handset before pressing a line or pool button, the system automatically selects the first available outside line or pool, or the intercom. The order in which the system makes the selection is determined by the Automatic Line Selection for the extension.
Page 175 Using the Telephones 2. Dial the telephone number. On a system display telephone, the dialed number appears on the display. If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the system.
Page 176 ® PARTNER Advanced Communications System Installation, Programming, and Use 2. Dial plus the two-digit line number. 3. Dial the telephone number. To make an outside call using a specific pool: 1. Lift the handset. You hear intercom dial tone. 2. Dial the three-digit pool access code (880, 881, 882, or 883). 3.
Page 177: Answering Calls
Using the Telephones Answering Calls This section describes how you can answer calls ringing at your extension. Additional features allow you to pick up calls at other extensions. Considerations Calls that are answered by pressing a pool button can be held, conferenced, or transferred; however, pool buttons cannot be used to join calls.
Page 178 ® PARTNER Advanced Communications System Installation, Programming, and Use Answering a Call on a System Telephone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset.
Page 179 Using the Telephones To answer a coverage call: 1. If your telephone is a covering extension and it rings, check your display to see if the ringing call is a coverage call. Also, if you have an Auto Dial button for the originating extension, the green light next to the button flutters while the coverage call is ringing at your extension (and it is the next ringing call you answer if you lift the handset).
Page 180 ® PARTNER Advanced Communications System Installation, Programming, and Use If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call hold feature that lets you place a call on hold and place another call on the same line.
Page 181: Conference Calls
Using the Telephones Using Hold on a Single-Line Telephone Follow these instructions to place and retrieve a call on hold on a system telephone: To place a call on hold, press the switchhook down once rapidly. You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is on hold.
Page 182 ® PARTNER Advanced Communications System Installation, Programming, and Use If the conference originator puts the call on hold, other parties can continue to talk. Other inside parties can put their extensions on hold if there are outside parties on the conference call.
Page 183: Transferring Calls
Using the Telephones Using Conference on a Single-Line Telephone Follow these steps to originate a conference call on a single-line telephone: 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) 2.
Page 184 ® PARTNER Advanced Communications System Installation, Programming, and Use Centrex transfer, you must be able to dial the extension directly by using the Centrex extension number. If a Centrex line is shared by several extensions, you cannot use Centrex transfer to direct the call to a specific extension.
Page 185 Using the Telephones 4. If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller. If you do not wish to announce the call, hang up as soon as you hear ringing. If no one answers, the call rings back at your extension (unless a different transfer return extension is programmed for your extension).
Page 186: Joining Calls
® PARTNER Advanced Communications System Installation, Programming, and Use 3. When someone answers, announce the call and then hang up. 4. If no one answers or the call is refused, press the switchhook again to reconnect to the caller. If you do not wish to announce the call, hang up as soon as you hear ringing. If no one answers, the call rings back at your extension (unless a different transfer return extension is programmed for your extension).
Page 187 Using the Telephones You cannot put a joined call on hold. You can tell when someone has joined a call of yours when the lights next to the line or pool button change to alternately flashing red and green. If a system telephone joins a call on a single-line telephone, there is a momentary “break” in the call on the single-line telephone.
Page 188 ® PARTNER Advanced Communications System Installation, Programming, and Use Handling Calls 6-30...
Page 189 Operator Features Contents Overview ............Programming an Operator’s Extension .
Page 190 ® PARTNER Advanced Communications System Installation, Programming, and Use 7-ii...
Page 191: Overview
Operator Features Overview A typical setup of the PARTNER ACS includes using extension 10 as the system operator position. The person at extension 10 thus becomes the primary operator for calls coming into the system. Certain system features are used only by the system operator; these are explained in this chapter. Programming an Operator’s Extension One of the initial programming duties in programming extensions is to set up operator extensions.
Page 192: Backup Answering Options
® PARTNER Advanced Communications System Installation, Programming, and Use Backup Answering Options To assist the operator in handling calls, consider the following features: Automatic System Answer. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting. Then, depending on how Automatic System Answer Mode (#121) is programmed, the system either: –...
Page 193 Operator Features Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the target extension. When the button is pressed, the user at the target extension hears a tone for as long as the button is pressed. This feature is typically used by an operator to alert the boss to an important incoming call when the boss is already on a call.
Page 194: Automatic System Answer Features
® PARTNER Advanced Communications System Installation, Programming, and Use Automatic System Answer Features The Automatic System Answer features help the system operator handle outside calls during peak calling periods. When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short user-recorded greeting to the caller.
Page 195 Operator Features Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the operator. Programming To assign or unassign an Automatic System Answer Button with lights at extension 10: f00ss#111 1.
Page 196: Automatic System Answer Delay (#110)
® PARTNER Advanced Communications System Installation, Programming, and Use Automatic System Answer Delay (#110) Use this feature to specify the number of times (0—9) an incoming call should ring before it is answered by Automatic System Answer. Considerations Automatic System Answer Delay works independently of Line Ringing, which determines how an outside call rings at an extension–immediately, after a 20 second delay, or not at all.
Page 197: Automatic System Answer Mode (#121)
Operator Features 3. To assign or unassign the line, press until the appropriate value appears. 1 = Assigned 2 = Not Assigned (the factory setting) ✔ 4. To identify another line, press until the line number appears on the display. Then repeat Step 3.
Page 198: Automatic System Answer Record/Playback (I891)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the Automatic System Answer Mode: f00ss#121 1. Press 2. To change the mode, press until the appropriate value appears: 1 = Hold (the factory setting) ✔ 2 = Disconnect 3 = Ring 3.
Page 199 Operator Features 5. Dial . The current time of day remains on the second line of the display for the duration of this procedure. The top line of the display reads: ASA: 1=Record If a message was recorded previously, a display similar to the following appears: ASA: 1=Record 2=Play 6.
Page 200: Direct Extension Dial Features
® PARTNER Advanced Communications System Installation, Programming, and Use Direct Extension Dial Features Direct Extension Dial answers incoming calls after a specified number of rings and plays a customized message. This message prompts the caller to dial the digits of the designated extension, Hunt Group, or Calling Group.
Page 201: Direct Extension Dial Button (#113)
Operator Features You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Direct Extension Dial, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call. Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: f00ss#205...
Page 202 ® PARTNER Advanced Communications System Installation, Programming, and Use The Direct Extension Dial Button returns to the status (on/off) it was in before a power failure occurred or System Reset (#728) was used. Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 203: Direct Extension Dial Delay (#112)
Operator Features Using the Direct Extension Dial Button To turn Direct Extension Dial on, press the Direct Extension Dial Button at extension 10. The green light is on steady and Direct Extension Dial is on. If calls are ringing when you turn Direct Extension Dial on, the calls are answered immediately by the system.
Page 204 ® PARTNER Advanced Communications System Installation, Programming, and Use You cannot record or play a message while Direct Extension Dial or Automatic System Answer is answering a call. When you want to record or play a message, turn off Direct Extension Dial and Automatic System Answer and wait for any calls in the process of being answered by the system to be completed.
Page 205: Night Service Button (#503)
Operator Features 4. Dial . A display similar to the following appears: DXD: 1=Record 2=Play 5. Press . The following display appears: Message Playback After the message is played back, you hear a confirmation tone and a display similar to the following appears: DXD: 1=Record 2=Play 6.
Page 206 ® PARTNER Advanced Communications System Installation, Programming, and Use If you have a voice messaging system, VMS Hunt Schedule (#507) determines when outside calls should ring the VMS Hunt Group (always, day only, or night only). The status of the Night Service Button at extension 10 tells the voice messaging system to operate in day or night mode.
Page 207: Outgoing Call Restriction Button (#114)
Operator Features To turn Night Service off: 1. Press the Night Service Button at extension 10. If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. If no System Password is programmed, the green light goes out and Night Service is off. 2.
Page 208: Using The Outgoing Call Restriction Button
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an Outgoing Call Restriction Button at extension 10: f00ss#114 1. Press at extension 10. 2. Do one of the following: If you want to assign Outgoing Call Restriction to the first available button, press until a display similar to the following appears: Outgoing CallRstr Button 1 Assigned - Ext10...
Page 209: Station Unlock (F22)
Operator Features Station Unlock (F22) Use this feature to unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Considerations This feature is available only at extension 10 or 11. Do not program this feature on a button.
Page 210: Wake Up Service Button (#115)
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations You must program a Wake Up Service Button on the system display telephone at extension You must program Wake Up Service on a button with lights. This feature is not supported on a button without lights.
Page 211: Using Wake Up Service
Operator Features Using Wake Up Service To schedule a wake up call for a specific extension: 1. Press the Wake Up Service Button at extension 10. The green light next to the Wake Up Service Button flutters. Wake Up Service is activated. 2.
Page 212 ® PARTNER Advanced Communications System Installation, Programming, and Use Wake Up Service Button (#115) 7-22...
Page 213 Programming & Using Telephone Features Contents Overview ............Extension Programming.
Page 214 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations ........... 8-17 Programming .
Page 215 Contents Considerations ........... 8-40 Programming .
Page 216 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Station Lock on a System Telephone......8-59 Using Station Lock on a Single-Line Telephone.
Page 217: Overview
Programming & Using Telephone Features Overview You can program many of the system’s features right from your telephone. When you program a feature from your telephone, you are using Extension Programming. The features discussed in this chapter are features often programmed by individual users. However, they can be programmed by the System Administrator as well from a system display telephone at extension 10 or 11.
Page 218: Account Code Entry (F12)
® PARTNER Advanced Communications System Installation, Programming, and Use Dial-Code Features You can access some features by dialing a feature code at the telephone dialpad. From a system telephone, you can dial , followed by the two- or three-digit code (or press a programmed Auto Dial button).
Page 219: Using Account Code Entry
Programming & Using Telephone Features Use Forced Account Code Entry (#307) to identify system telephone extensions that are required to enter an account code prior to dialing any outside number (including those on the Emergency Phone Number List). A forced account code must be entered at the beginning of a call;...
Page 220 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the programmed Account Code Entry button or press to indicate the end of the code. If the Account Code Entry button has lights, the green light turns off. 5. Make the call, if you are not already on a call. 6.
Page 221: Auto Dialing
Programming & Using Telephone Features Auto Dialing Use this feature to dial outside numbers, extension numbers, feature codes, or account codes with a single touch by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
Page 222: Using Auto Dialing
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an Auto Dial button: 1. Press 2. Press a programmable button. 3. Enter an account code, PBX/Centrex feature access code, or one of the following: Outside telephone number. Enter the telephone number (up to 28 digits) exactly as you would dial it.
Page 223: Background Music (F19)
Programming & Using Telephone Features Background Music (F19) Use this feature to provide background music through the speaker of an idle system telephone for your work area. Background Music plays the recorded material from the Music-On-Hold audio source. Considerations Background Music is available only if Music-On-Hold is active and an audio source is connected to the processor module.
Page 224: Call Coverage (F20,Xx,Xx)- Release 2.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Using Background Music To turn Background Music on: 1. From a system telephone with a speaker, press the programmed button, or press If the telephone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on.
Page 225 Programming & Using Telephone Features You can program Call Coverage on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered;...
Page 226: Using Call Coverage At A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Call Coverage button: 1. Press 2. Press a programmable button, preferably a button with lights. 3. At this point, you can do one of the following: Press Press and the number of the originating extension.
Page 227: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Programming & Using Telephone Features 3. If no covering extension was programmed, dial your extension number again. Call Coverage is deactivated (on a button with lights, the green light is off). Using Call Coverage at a Single-Line Telephone To send your calls for coverage: 1.
Page 228 ® PARTNER Advanced Communications System Installation, Programming, and Use You can program Call Forwarding on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded;...
Page 229: Using Call Forwarding On A System Telephone
Programming & Using Telephone Features Using Call Forwarding on a System Telephone To forward calls manually: 1. Press 2. Dial your extension number. 3. Dial the extension number at which you want the calls to ring. To remove Call Forwarding manually: 1.
Page 230: Call Park
® PARTNER Advanced Communications System Installation, Programming, and Use To remove Call Forwarding: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number twice. Call Park Use this feature to “park” a call, or place it on a special type of hold, so it can be picked up from any telephone in the system.
Page 231: Call Pickup (I6Xx)
Programming & Using Telephone Features Using Call Park on a Single-Line Telephone To park a call: 1. While on a call, press the switchhook or The call is put on hold and you hear intercom dial tone. 2. Dial your two-digit extension number. 3.
Page 232: Call Screening (F25)-Release 3.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Using Call Pickup on a System Telephone 1. Lift the handset. 2. Press the programmed button, or press and the two-digit number of the extension at which the call is ringing or parked. Using Call Pickup on a Single-Line Telephone 1.
Page 233 Programming & Using Telephone Features A green steady LED for the button indicates that Call Screening is on but not currently screening any calls. While a call is being screened, the button LEDs alternately flash red and green to indicate that the connection has been established. Considerations Call Screening must be programmed on a button with lights.
Page 234: Caller Id Features
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Features Caller ID is available on system display telephones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (and name, if available). When active on a call, you automatically receive Caller ID information for the duration of the call.
Page 235: Caller Id Call Logging And Dialing (F23)
Programming & Using Telephone Features A user at a covering extension who has a system display telephone and who is busy on a call can use Caller ID Inspect to view the number of the extension from which a Call Coverage call is being sent.
Page 236 ® PARTNER Advanced Communications System Installation, Programming, and Use The call records stored in each user’s call log and available for viewing depend on the following: Unanswered transferred calls are logged automatically, whether or not the line and extension are associated with the Call Logging features. If Caller ID Log Answered Calls is used alone, all Caller ID calls that are answered by that extension are logged.
Page 237 Programming & Using Telephone Features To prevent unauthorized persons from viewing the log, Caller ID calls cannot be viewed at a locked station. The date and time of an incoming call is logged from the central office. Therefore, the date and time of the call that you see on the system display telephone may be different from the date and time reported in the SMDR report for the extension.
Page 238 ® PARTNER Advanced Communications System Installation, Programming, and Use W e d C a l l s 10:53 a m Figure 8-1. System Telephone Display Showing Logged Calls To view the log: 1. Press your preprogrammed Call Log button. The green light flutters and the Call Log is activated. One of several messages appears. 2.
Page 239 Programming & Using Telephone Features At the Name Display, shown in Figure 8-3, the caller’s name is shown. If the caller’s name is not available, one of the following messages displays: An Out-of-Area message appears if the call was dialed from a region that does not support Caller ID.
Page 240 ® PARTNER Advanced Communications System Installation, Programming, and Use 1 1 / 2 8 1 0 : 3 7 a m l 0 1 N e x t P r e v . E r a s e M o r e Figure 8-4.
Page 241 Programming & Using Telephone Features Dialing Instructions To dial the telephone number and return the call from the display: 1. Press the Dial button on either the Telephone Number Display or the Name Display. When you press the Dial button on either display, the Dial Display appears (see Figure 8-6).
Page 242: Conference Drop (F06)
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Name Display (F16) Use this feature to toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).
Page 243: Contact Closure (F41 And F42)
Programming & Using Telephone Features Programming To program a Conference Drop button: 1. Press 2. Press a programmable button. 3. Press 4. Program another button for this extension, or exit programming mode. Using Conference Drop on a System Telephone Press the programmed button or .
Page 244: Using Contact Closure On A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use Use Contact Closure Operation Type to specify how long the Contact Closure remains active when activated. If the Contact Closure Operation Type is set to Toggle, one user can activate the Contact Closure and another user can deactivate it, provided both users are included in the Contact Closure Group for that Contact Closure.
Page 245: Direct Line Pickup Features
Programming & Using Telephone Features Using Contact Closure on a Single-Line Telephone To activate a Contact Closure: 1. Pick up the handset to get an intercom dial tone. 2. Press (for Contact Closure 1) or (for Contact Closure 2). 3. If the Contact Closure Operation Type for that Contact Closure is set to Toggle, repeat Steps 1 and 2 to deactivate the Contact Closure.
Page 246: Direct Line Pickup-Idle Line (I8Ll)
® PARTNER Advanced Communications System Installation, Programming, and Use Calls picked up with this feature get Caller ID information, unless Line Access Restriction or Pool Access Restriction is used to prevent users at specific extensions from viewing Caller ID for ringing calls. Programming To program a Direct Line Pickup–Active Line button: 1.
Page 247 Programming & Using Telephone Features If a line is in use, you cannot access it with this feature (you hear busy tone). For information about accessing a ringing or held call, or joining a call in progress, see “Direct Line Pickup– Active Line (I68LL)”...
Page 248: Do Not Disturb (F01)
® PARTNER Advanced Communications System Installation, Programming, and Use Do Not Disturb (F01) Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
Page 249: Exclusive Hold (F02)
Programming & Using Telephone Features Using Do Not Disturb From a system telephone, press the programmed button to turn Do Not Disturb on; press it again to turn it off. Exclusive Hold (F02) Use this feature to prevent other extensions from picking up outside calls placed on hold at a specific extension with a system telephone.
Page 250: Extension Name Display
® PARTNER Advanced Communications System Installation, Programming, and Use 2. To retrieve the call, press the line, pool, or button on which the call is held, and lift the handset or press You can pick up a call on Exclusive Hold only at the extension at which it was put on Exclusive Hold.
Page 251: Group Calling-Ring/Page (I7G/I*7G)
Programming & Using Telephone Features Group Calling–Ring/Page (I7G/I*7G) Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups. (G represents a Calling Group number from 1—4.) When paging, you hear a beep and can begin speaking.
Page 252: Using Group Calling-Ring/Page On A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use Using Group Calling–Ring/Page on a System Telephone To use the programmed button: To ring or page the Calling Group, press the programmed button first; then lift the handset. – If you ring the group, all available extensions in the Calling Group ring. –...
Page 253: Group Hunting-Ring/Voice Signal (I77G/I*77G)
Programming & Using Telephone Features 2. Do one of the following: To make a ringing call, dial and a group number (1—4). All available extensions in the Calling Group ring. To make a paging call, press and a group number (1—4). After the beep, start talking. Your voice is heard through the speakers of all system telephones that are not busy in the Calling Group.
Page 254: Using Group Hunting-Ring/Voice Signal On A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of Transfer Return Rings.
Page 255: Using Group Hunting-Ring/Voice Signal On A Single-Line Telephone
Programming & Using Telephone Features 2. Do one of the following: To make a ringing call, dial and a group number (1—8). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension. To make a voice-signaled call, press and a group number (1—8).
Page 256: Group Pickup (I66G)
® PARTNER Advanced Communications System Installation, Programming, and Use Group Pickup (I66G) Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1—4). In other words, when a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 257: Hotline
Programming & Using Telephone Features Hotline The System Administrator programs internal Hotline extensions and their alert extensions. When you lift the handset of a Hotline telephone, the alert extension rings. Considerations The Hotline telephone can receive transferred calls, but do not pick up the handset at that extension until the telephone rings.
Page 258: Using Manual Signaling
® PARTNER Advanced Communications System Installation, Programming, and Use Pressing a Manual Signaling button does not initiate an intercom call unless you lift the , and then press the Manual Signaling button. handset or press , press To respond to a signal, the target extension must place an intercom call to the person signaling.
Page 259: Message Light On (F09Xx) And Message Light Off (F10Xx)
Programming & Using Telephone Features Message Light On (F09XX) and Message Light Off (F10XX) A lit message light indicates that you have a message in your mailbox. You can turn the message light on or off by using Message Light On or Message Light Off, respectively. The “XX” in the code represents the extension number.
Page 260: Paging Features
® PARTNER Advanced Communications System Installation, Programming, and Use Using Message Light Off on a System Telephone To turn on or off the message light: 1. Press the programmed button, or press for On or for Off. If you programmed the destination extension number on the button, the message light for the destination extension goes on/off.
Page 261 Programming & Using Telephone Features Programming To program a Loudspeaker Paging button: 1. Press 2. Press a programmable button. 3. Press left 4. Program another button for this extension, or exit programming mode. Using Loudspeaker Paging on a System Telephone To make an announcement over the Loudspeaker Paging system: 1.
Page 262: Simultaneous Paging (I*70)
® PARTNER Advanced Communications System Installation, Programming, and Use Simultaneous Paging (I*70) Use this feature to access the Loudspeaker Paging system if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system telephones with speakers assigned to Calling Group 1.
Page 263: Privacy (F07)
Programming & Using Telephone Features Using Simultaneous Paging on a Single-Line Telephone To make an announcement over the Loudspeaker Paging system and the idle system telephones with speakers in Calling Group 1: 1. Lift the handset. You hear intercom dial tone. 2.
Page 264: Recall (F03)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Privacy button: 1. Press 2. Press a programmable button with lights. 3. Press 4. Program another button for this extension, or exit programming mode. Using Privacy From a system telephone, press the programmed button to turn Privacy on. Press it again to turn it off.
Page 265: Using Recall On A System Telephone
Programming & Using Telephone Features You can press to insert a Recall signal in an Auto Dial or Speed Dial number, provided it is the first character in the stored number. Programming To program a Recall button: 1. Press 2. Press a programmable button. 3.
Page 266: Record-A-Call (F24)-Release 3.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Record-a-Call (F24)–Release 3.0 or Later Use this feature to record an active conversation in the PARTNER MAIL VS (PMVS) mailbox. Record-a-Call (F24) applies to systems that have PMVS Release 5.0 or later equipped with four ports, and an MLS or PARTNER system telephone.
Page 267: Redialing Features
Programming & Using Telephone Features Programming To program a Record-a-Call button: 1. Press 2. Press a programmable button with LEDs. 3. Press 4. Program another extension, or exit programming mode. Using Record-a-Call To activate the feature, press the programmed feature button when active on an intercom or CO call.
Page 268: Save Number Redial (F04)
® PARTNER Advanced Communications System Installation, Programming, and Use System Speed Dial numbers cannot be redialed with this feature. A Last Number Redial number can begin with a star code; the system automatically inserts a delay based on the Star Code Dial Delay setting. A number dialed automatically by using the Caller ID Call Logging and Dialing feature can be redialed with Last Number Redial.
Page 269 Programming & Using Telephone Features Considerations Save Number Redial redials all digits dialed on the outside call for which the feature was used, except account codes. You can program a Save Number Redial button on a system telephone to access the feature with one touch.
Page 270: Send All Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Send All Calls You can use Call Coverage or VMS Cover with Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox: If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
Page 271: Speed Dialing Features
Programming & Using Telephone Features Speed Dialing Features You can quickly dial numbers from your telephone by using one of these features: Personal Speed Dial System Speed Dial Personal Speed Dial Use this feature to store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing at intercom dial tone on a single-line telephone) and the two-digit code from 80 through 99.
Page 272 ® PARTNER Advanced Communications System Installation, Programming, and Use 3. Enter the telephone number exactly as you would dial it. The number can be up to 28 characters consisting of the digits 0—9, , and special dialing functions that you can &...
Page 273: System Speed Dial
Programming & Using Telephone Features System Speed Dial Use this feature to dial a System Speed Dial number by pressing at intercom dial tone on a single-line telephone) and the three-digit code from 600 through 699. The System Administrator has programmed up to 100 frequently used numbers as System Speed Dial numbers.
Page 274: Station Lock (F21)
® PARTNER Advanced Communications System Installation, Programming, and Use Station Lock (F21) Use this feature to enter a four-digit code on your telephone dialpad to “lock” your extension. Later, you enter the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
Page 275: Using Station Lock On A System Telephone
Programming & Using Telephone Features Using Station Lock on a System Telephone To lock an extension when the telephone is idle or while active on an intercom or outside call: 1. Press the Station Lock button or On a programmed button with lights, the green light flashes. 2.
Page 276: System Password
® PARTNER Advanced Communications System Installation, Programming, and Use To unlock a single-line touch-tone telephone: 1. Lift the handset. You hear intercom dial tone. 2. Press You hear intercom dial tone again. 3. Enter the four-digit code that you used to lock the extension. If the code entered in Step 3 matches the code used to lock the extension, you hear silence and the extension is unlocked.
Page 277: Touch-Tone Enable (F08)
Programming & Using Telephone Features Touch-Tone Enable (F08) Use this feature to send touch-tone signals on an outside call over a rotary line. For example, you may need to dial touch-tone digits while on a call to a bank-by-telephone service. You can use Touch-Tone Enable only from a system telephone.
Page 278: Vms Cover (F15)
® PARTNER Advanced Communications System Installation, Programming, and Use VMS Cover (F15) Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users extensions to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Page 279: Voice Interrupt Features
Programming & Using Telephone Features Using VMS Cover From a system telephone, press the programmed button to turn VMS Cover on; press it again to turn it off. When the light is on, VMS Cover is on and your unanswered intercom and transferred calls or outside calls on lines assigned ownership go to your voice mailbox after the specified number of VMS Cover Rings.
Page 280 ® PARTNER Advanced Communications System Installation, Programming, and Use – To resume your conversation with the third party, press the line or pool button next to the winking green light. Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice Interrupt On Busy call until the first is finished.
Page 281: Voice Interrupt On Busy Talk-Back (F18)
Programming & Using Telephone Features Voice Interrupt On Busy Talk-Back (F18) This feature lets you program a button that is used to respond to a Voice Interrupt On Busy call while the user is active on another call. You can use Voice Interrupt On Busy Talk-Back only from a system telephone.
Page 282: Voice Mailbox Transfer (F14)
® PARTNER Advanced Communications System Installation, Programming, and Use Voice Mailbox Transfer (F14) Use this feature to transfer a caller directly to a specific extension’s voice mailbox in order for the caller to leave a message without first ringing the extension. This feature is useful when you know that a co-worker is away from his or her desk.
Page 283 Using Auxiliary Equipment Contents Overview ............Tip/Ring Device Requirements .
Page 284 ® PARTNER Advanced Communications System Installation, Programming, and Use Send and Receive Modem ......... . 9-27 Music-On-Hold .
Page 285: Overview
Using Auxiliary Equipment Overview You can use various auxiliary equipment with the PARTNER ACS. The connection and the programming for the following equipment is explained in this chapter: Answering Machines Contact Closure Adjuncts Credit Card Scanners Fax Machines Modems Music-On-Hold Station Message Detail Recording (Call reporting) This chapter also discusses the programming of: Automated Attendants...
Page 286: Tip/Ring Device Requirements
® PARTNER Advanced Communications System Installation, Programming, and Use Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system telephones and single-line telephones. For example, an amplified handset is available for all PARTNER phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when telephones or other devices (such as a doorphone) are installed in a location other than the building where the control unit is installed.
Page 287: Using A Direct Connection
Using Auxiliary Equipment You cannot install two system telephones on the same extension, and the combined REN (Ringer Equivalence Number) of two devices on one extension cannot exceed 2.0. (The REN for a system telephone is 0.0.) You can connect a tip/ring device to a system telephone that also has an Intercom Autodialer installed.
Page 288: Answering Machines
® PARTNER Advanced Communications System Installation, Programming, and Use 267F2 Adapter Standard Device Only System Phone or Standard Device Wall Jack Figure 9-2. Combination Extension Using Bridging Adapter If a Device Has Trouble If a device has trouble answering calls or dialing out, use two System Programming features to adjust the system settings for auxiliary equipment installed at an extension.
Page 289: System Answering Machine
Using Auxiliary Equipment System Answering Machine One or more answering machines can serve the entire system (see Figure 9-3). The answering machine can cover all the lines in the system or as many lines as you assign to it. You can install the answering machine on an extension by itself or combine it with a telephone on the same extension (see “Combination Extensions”...
Page 290: Personal Answering Machine
® PARTNER Advanced Communications System Installation, Programming, and Use – If extension X is a pooled extension, use Line Extension Assignment (#314) to assign all the pools to extension X that you want the answering machine to cover. Also, use Line Assignment (#301) to assign any individual lines to extension X that you want the answering machine to cover.
Page 291: Auto Attendant
Using Auxiliary Equipment To Retrieve Messages To retrieve messages from a personal answering machine, do one of the following: Go to the machine to manually retrieve messages. From any system extension, make an intercom call to the extension. When the machine answers, dial the message retrieval code.
Page 292: Aa (Automated Attendant) Extensions (#607)
® PARTNER Advanced Communications System Installation, Programming, and Use To Program To program the system for an auto attendant: 1. Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover to extension X. 2.
Page 293: Contact Closure Adjunct
Using Auxiliary Equipment 5. Select another procedure, or exit programming mode. Contact Closure Adjunct The Contact Closure Adjunct plugs into a jack on the processor module and has two Contact Closures to control devices such as an electronic door lock (as shown in Figure 9-5) or an alert.
Page 294: Contact Closure Group (#612)
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure Jack Contact Closure Adjunct NE R 30 jun ct PA RT ur e Ad ct Cl os Co nta Figure 9-6. Connecting the Contact Closure Adjunct Contact Closure Group (#612) Use this feature to specify which system extensions can activate each Contact Closure.
Page 295: Contact Closure Operation Type (#613)
Using Auxiliary Equipment 5. Do one of the following: To assign or unassign another extension to the same Contact Closure Group, press until the correct extension appears. Then repeat Step 4. To assign extensions to the other Contact Closure Group, press , and begin at Step 2.
Page 296: Credit Card Scanners
® PARTNER Advanced Communications System Installation, Programming, and Use Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 9-7).
Page 297: Doorphone Programming
Using Auxiliary Equipment 5. If the scanner has an auto answer feature, turn it off. 6. Repeat Steps 1—5 for each additional scanner. Doorphone Programming When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system telephone, the call signals with a unique ding-dong sound to distinguish it from other calls.
Page 298: Doorphone Extension (#604 And #605)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. To identify another alert extension, press until the extension number appears on the display, then repeat Step 3. 5. Select another procedure, or exit programming mode. Doorphone Extension (#604 and #605) Use these features to identify an extension to which a doorphone is connected.
Page 299: Fax Machines
Using Auxiliary Equipment Fax Machines You can set up fax machines in several ways to work with your system. This section includes instructions for programming and using a Fax Management button on a system telephone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), and for transferring calls to the fax machine extension.
Page 300: Setting Up Fax Machines
® PARTNER Advanced Communications System Installation, Programming, and Use Manual Transfer of Calls to Fax Machines– Release 2.0 or Later There are two situations when you want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence–beep..
Page 301 Using Auxiliary Equipment If you are using PARTNER Messaging or the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER Messaging or PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. For PARTNER Mail, use Fax Machine Extensions (#601) to identify fax extensions.
Page 302 ® PARTNER Advanced Communications System Installation, Programming, and Use To Program To program a single fax machine: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X.
Page 303 Using Auxiliary Equipment Lines Ext X PARTNER Figure 9-9. Fax Line Saver When you answer a call and hear a fax machine signaling on the other end, transfer the call to the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine–an outside line is automatically selected.
Page 304 ® PARTNER Advanced Communications System Installation, Programming, and Use 5. To monitor the fax machine, use Fax Machine Extensions (#601) to identify extension X as a fax extension, and program a Fax Management button by programming the fax machine extension number on an Auto Dial button. Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives (see...
Page 305 Using Auxiliary Equipment 2. Do one of the following: If extension X is a key extension, set Automatic Line Selection for extension X to select outside lines first (line A selected last). If extension X is a pooled extension, set Automatic Line Selection for extension X to select pools and outside lines first (line A selected last).
Page 306: Using The Fax Management Feature
® PARTNER Advanced Communications System Installation, Programming, and Use Using the Fax Management Feature On any system telephone, you can program a button with lights to serve as a Fax Management button. The lights next to this button tell you when the fax machine is in use, available, or not answering (see Table 9-1).
Page 307 Using Auxiliary Equipment When an incoming call is answered by PVM, PMVS, PARTNER MAIL, or ASA/DXD, the system determines if the incoming call is a fax. If the system is set up to automatically route incoming fax calls to fax machine(s), it automatically transfers the call to Hunt Group 8. If your voice messaging system is PARTNER Messaging and you use the Fax CNG Detection feature, do not program PARTNER Messaging to assign a fax extension to an Automated Attendant.
Page 308: Fax Machine Extensions (#601)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming f00ss#505 1. Press at extension 10 or 11. 2. At the Hunt Group prompt, enter 3. At the Extension: prompt, enter the desired extension number. 4. To assign (or remove) an extension from Hunt Group 8, press until the appropriate value appears.
Page 309: Loudspeaker Paging System
Loudspeaker paging systems allow you to broadcast a message over a large area. The system supports all Avaya paging systems, including the entire PagePac line. The system also supports most paging systems from other manufacturers when the paging systems are connected using a paging interface device.
Page 310: Modems
® PARTNER Advanced Communications System Installation, Programming, and Use Modems You can use a modem to send calls only, or you can use a modem to send and receive calls. Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.
Page 311: Send And Receive Modem
Using Auxiliary Equipment To Program To program a modem for sending only: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X. If extension X is a pooled extension, use Pool Extension Assignment (#314) to assign the pools you want the modem to use to extension X.
Page 312: Music-On-Hold
® PARTNER Advanced Communications System Installation, Programming, and Use Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by other extensions, so the modem line is available for the modem unless all lines in the system are being used.
Page 313: Connecting A Music-On-Hold Audio Source
Using Auxiliary Equipment Connecting a Music-On-Hold Audio Source You can connect an audio source to the Music-On-Hold jack on the processor module so that a caller hears music when placed on hold when the Music-On-Hold feature has been activated. Follow these steps to connect an audio source to the Music-On-Hold jack: 1.
Page 314: Music-On-Hold Volume (#614)
® PARTNER Advanced Communications System Installation, Programming, and Use If Ring on Transfer (#119) is Not Active and Music-On-Hold is Active, transferred callers hear Music-On-Hold until the call is answered. If Music-On-Hold is Active, users with system telephones with speakers can play Background Music through their telephones’...
Page 315: Night Service With Auxiliary Equipment
Using Auxiliary Equipment Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine. When Night Service is off, you can use the auxiliary equipment lines for normal business purposes;...
Page 316: Station Message Detail Recording (Smdr)
® PARTNER Advanced Communications System Installation, Programming, and Use If extensions X and Y are pooled extensions, use Pool Line Assignment (#207) to remove lines A and B from all pools and Pool Extension Assignment (#314) to remove all pools from extensions X and Y. Also use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only line B to extension Y (for the modem to cover).
Page 317: Call Reports
Using Auxiliary Equipment Before including the Talk field on call reports or changing the output format to 24 digits, check the documentation shipped with the call accounting device to verify that these options are supported. If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for a call record is greater than the 80 characters supported by most printers.
Page 318: Output Format
® PARTNER Advanced Communications System Installation, Programming, and Use A “]” character prints as the last digit of a dialed number if the called party hangs up before the system user; a “?” prints if the number of digits dialed exceeds the digits that this field holds. If both of these conditions occur, the “]”...
Page 319: Serial Printers
Using Auxiliary Equipment Serial Printers Use a 355A adapter, which converts a modular jack interface to an RS-232 25-pin connector, to connect a serial printer to the processor module. If you connect a printer, make sure the printer can receive SMDR data in the format described above (refer to the printer’s instructions or contact the printer’s manufacturer if you need help).
Page 320 ® PARTNER Advanced Communications System Installation, Programming, and Use Figure 9-17. Connecting to the SMDR Jack Station Message Detail Recording (SMDR) 9-36...
Page 321: Smdr Programming
Using Auxiliary Equipment Processor Module Figure 9-18. Installing the Ferrite Cord SMDR Programming The Station Message Detail Recording (SMDR) function of the system provides detailed tracking of telephone usage in a printed report. Use the following features to program the SMDR: SMDR Record Type SMDR Top of Page SMDR Output Format...
Page 322 ® PARTNER Advanced Communications System Installation, Programming, and Use SMDR Record Type (#608) Use this feature to specify whether all calls or outgoing calls only are to be included on call reports. Considerations The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
Page 323: Smdr Output Format
Using Auxiliary Equipment Programming To program SMDR Top of Page: 1. Make sure the paper in the printer is aligned at the top of a new page. 2. Press f00ss#609 The system responds by printing the call report page header. 3.
Page 324: Voice Messaging Systems
® PARTNER Advanced Communications System Installation, Programming, and Use SMDR Talk Time (#611)–Release 2.0 or Later Use this feature to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls. For Automatic System Answer and Direct Extension Dial calls, talk time does not include the time during which the greeting plays or the time that the caller spends waiting for someone to answer the call.
Page 325: To Program A Voice Messaging System
Using Auxiliary Equipment In Release 5.0, the system extension maximum is 48. However, in some configurations, the 012E module and/or the PARTNER Messaging module will physically permit more than 48 stations to be installed in the 5-slot carrier. In these configurations, only station ports and voice messaging ports up to 48 will function.
Page 326: Additional Voice Messaging System Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Additional Voice Messaging System Programming Following are additional features used to program the communication system for a voice messaging system. The procedures to program these tasks are provided below. Program Automatic VMS Cover (#310) to automatically route an extension’s unanswered calls to the voice messaging system’s Call Answer Service after a specified number of rings so the caller can leave a message.
Page 327 Using Auxiliary Equipment Programming for Automatic VMS Cover To change the Automatic VMS Cover setting for an extension: f00ss#310 1. Press at extension 10 or 11. 2. Enter the number of the extension to be covered by the voice messaging system. 3.
Page 328: Vms Hunt Delay
® PARTNER Advanced Communications System Installation, Programming, and Use Programming For VMS Cover Rings To change the number of times calls ring before being sent to the voice messaging system: f00ss#321 1. Press at extension 10 or 11. 2. At the extension prompt, enter an extension number. The Cover Rings prompt appears: VMS Cover Rings XX 3 Rings...
Page 329: Vms Hunt Schedule
Using Auxiliary Equipment Programming For Release 3.0 or Later To change the VMS Hunt Delay setting for the voice messaging system’s Automated Attendant service: f00ss#506 1. Press at extension 10 or 11. 2. Select Day or Night mode by entering respectively (the factory setting is 1 = Day).
Page 330 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming For Release 2.0 or Earlier Systems To change the VMS Hunt Schedule setting for the voice messaging system’s Automated Attendant Service: f00ss#507 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = Always (the factory setting) ✔...
Page 331 Upgrading the System Contents Overview ............10-1 Battery Replacement .
Page 332 ® PARTNER Advanced Communications System Installation, Programming, and Use 10-ii...
Page 333: Overview
Upgrading the System Overview You can upgrade your system software to a new release of the PARTNER ACS by using a PCMCIA card. You also can add or replace modules and add lines, pools, and extensions. Both old and new (introduced in system Release 4.0) 5-slot carriers are compatible with all releases of the PARTNER ACS.
Page 334: Using A Pc Card
® PARTNER Advanced Communications System Installation, Programming, and Use Change the batteries in the processor module every year, even if the system has not yet displayed the ReplaceSysBat W/Power On message. Choose good quality alkaline batteries. (See “Inserting Batteries in the Processor Module” on page 2-11.) Using a PC Card Follow these steps to upgrade your system’s software with a PC card:...
Page 335 Upgrading the System 1. If you have a 5-slot carrier, move the carrier’s On/Off switch to the “Off” position (“O”). See Figure 10-1. On/Off Switch Figure 10-1. On/Off Switch on a 5-Slot Carrier 2. For all types of installations, disconnect the power cord from the wall outlet. 3.
Page 336 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. To insert the PC Card, hold it with the label facing to the right and slide it gently into either PC Card slot on the processor module (see Figure 10-2). When inserted properly, the PC Card projects about 1-5/8 inch (4 cm) from the module.
Page 337 Upgrading the System 7. Follow the procedures below: a. If you are upgrading from Release 1.0 to Release 2.0, power down and remove the PC upgrade card. b. If you are upgrading to Release 3.0 or later, do not remove the PC card. The card automatically converts to a backup/restore and remote access card.
Page 338: Upgrading 1600 Dsl And 012E Module Firmware
® PARTNER Advanced Communications System Installation, Programming, and Use Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 5.0 or later provides a firmware upgrade capability for the 1600 DLS and 012E modules which are equipped with programmable flash memory. The firmware to upgrade these modules can reside on either a Remote Access PC Card or on a Backup/Restore PC Card.
Page 339: Adding New Modules
Upgrading the System Adding New Modules Adding new modules to an existing 5-slot carrier is very similar to installing the control unit. CAUTION: Adding new modules may change line and extension assignments when the system is powered up. Use these instructions if you are adding modules to an existing 5-slot carrier. If you are upgrading from a stand-alone PARTNER ACS processor module to a 2-slot carrier, see “Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”...
Page 340 ® PARTNER Advanced Communications System Installation, Programming, and Use Figure 10-4. Removing the Plastic Protector 5. Before you insert the new module, make sure that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules. If you have a 1600 DSL module, it must be in the first slot on the left of the carrier (see Figure 10-5).
Page 341: Replacing Modules
Upgrading the System 6. Push slowly but firmly in the center of the module until the module locks into place and is attached to the rear of the carrier. Do not force the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it.
Page 342 ® PARTNER Advanced Communications System Installation, Programming, and Use To replace a module or modules in a stand-alone or 2-slot carrier configuration: 1. Remove the power cord from the wall outlet. 2. Check the slack in the wires. If there is not enough slack to remove the module without pulling the line and extension cords free, label and disconnect the wires before continuing.
Page 343 Upgrading the System 5. Pull the carrier to the right to remove it (see Figure 10-8). PARTNER Figure 10-8. Pulling Off the Carrier 6. Slide the top module to the left to disengage its interlocking mounting tracks from the processor module. Mounting Tracks Figure 10-9.
Page 344: Replacing Modules In A 5-Slot Carrier
® PARTNER Advanced Communications System Installation, Programming, and Use 8. Remove the screw at the top of the processor module, and remove the module from the wall (see Figure 10-10). Figure 10-10. Removing the Top Screw 9. Mount the new PARTNER ACS processor module by following the instructions in “Wall- Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”...
Page 345 Upgrading the System Follow these steps to replace a module in a 5-slot carrier: 1. Move the On/Off switch to the “Off” position (“O”). 2. Remove the power cord from the wall outlet. 3. If you have a system of Release 4.0 or later, go to Step 4. If you have a system of Release 3.0 or earlier: a.
Page 346 ® PARTNER Advanced Communications System Installation, Programming, and Use MODULE Figure 10-12. Removing the Module 7. If you are replacing a module with one of a different type, make sure that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules, and that the processor module remains in the center slot.
Page 347 Upgrading the System CAUTION: Do not force the module. Use the carrier shelf as a reference and do not tilt, slant or rotate the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it. 9.
Page 348: Changing Settings And Adding Lines, Pools, And Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Changing Settings and Adding Lines, Pools, and Extensions As your business grows or changes, so do your needs for your PARTNER ACS. As you upgrade to newer releases, you must program for new features. As you expand, you can add lines, pools, and extensions to your system.
Page 349: Adding New Pools
Upgrading the System If you add an outside line to your system, you may need to adjust some line settings: Dial Mode (#201) if the new line is a rotary line Line Assignment (#301) to assign the line to specific extensions Line Ringing (Centralized Telephone Programming) to specify when the line starts ringing at each extension that has the line Line Access Restriction (#302) to limit an extension’s access to the line...
Page 350: Adding New Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Adding New Extensions If you add an extension to your system, you can probably use Copy Settings (#399) to copy the settings of an existing extension. If you wish to further adjust a new extension’s settings, see “Customizing Extensions”...
Page 351 Troubleshooting Contents Overview ............11-1 Customer Self Service Center on the Internet .
Page 352 ® PARTNER Advanced Communications System Installation, Programming, and Use Star Codes Are Misrouted ......... 11-15 Using the Recall Feature Has No Effect .
Page 353 Contents but All Calls Were Disconnected........11-26 System Problems .
Page 354 ® PARTNER Advanced Communications System Installation, Programming, and Use 11-iv...
Page 355: Overview
Troubleshooting Overview From time to time, problems may arise with various system functions. This chapter describes some common problems and recommends solutions for them. You also can obtain help with solving problems by contacting your authorized dealer or by calling the helpline. Customer Self Service Center on the Internet If you can access the Internet, you can use the Customer Self Service Center to get on-line...
Page 356: When You Need Help
® PARTNER Advanced Communications System Installation, Programming, and Use When You Need Help If you have a problem with your system, you may be able to solve it by following the troubleshooting procedures in this chapter. If not, you can call for help. If you need assistance when installing, programming, or using your system, contact your local Authorized Dealer or call the helpline.
Page 357: Battery Replacement
Troubleshooting The system can stay programmed for a minimum of 45 days and a maximum of six months after it stops receiving power, depending on the freshness of the batteries. When the batteries are drained, all of the system’s programmed settings return to the factory settings. You should install fresh batteries every year.
Page 358: Clearing A Backup-Failure Alarm
® PARTNER Advanced Communications System Installation, Programming, and Use Clearing a Backup-Failure Alarm If you use Backup Programming–Automatic (#123) and the automatic backup fails, a Backup- Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.
Page 359: System Telephone Problems
Troubleshooting System Telephone Problems The following section discusses system telephone problems. System Telephone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the telephone is idle and the handset is in the cradle.
Page 360: System Telephone Does Not Work
® PARTNER Advanced Communications System Installation, Programming, and Use System Telephone Does Not Work Possible Cause 1: The telephone cord is plugged into the wrong jack on the bottom of system telephone. What to do: Plug the modular telephone cord into the correct jack. If the telephone works properly, the problem is solved.
Page 361: Display Is Incorrect
Troubleshooting Display Is Incorrect Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and System Time (#103). If the display is correct, the problem is solved. If the display is still not correct, see “System Telephone Does Not Work”...
Page 362: Priv." Is Displayed Instead Of Caller Id Information
® PARTNER Advanced Communications System Installation, Programming, and Use “Priv.” Is Displayed Instead of Caller ID Information Possible Cause: The caller used a star code, *67 , to block Caller ID information or has instructed the telephone company to block Caller ID information. What to do: Nothing;...
Page 363: Single-Line Telephone Problems
Troubleshooting If the problem remains, go to Possible Cause 4. Possible Cause 4: No Auto Dial buttons are programmed on the Autodialer. What to do: Program Auto Dial buttons. See “Auto Dialing” on page 8-5. If the Intercom Autodialer works properly, the problem is solved. If the Intercom Autodialer does not work, call the helpline number listed on the front, inside cover.
Page 364: Single-Line Telephone Rings Back After
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring. What to do: Check the Line Ringing setting for the extension. If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate. If Line Ringing is set for Immediate Ring and this telephone is part of a combination extension, see “Problems with Combination Extensions”...
Page 365: Other Telephone Problems
Troubleshooting Possible Cause 2: The single-line telephone’s message waiting light is not compatible with the system. What to do: Only telephones with LEDs, not neon lights, support message waiting lights. If the telephone has a neon light, you can use it without message waiting capability. If the telephone has an LED message waiting light, go to Possible Cause 3.
Page 366: Trouble Making Outside Calls From Pool Buttons On Pooled Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use If someone changed the Outgoing Call Restriction setting, verify that the change was an appropriate one. If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4. Possible Cause 4: Station Lock was used to lock the extension. What to do: Use Station Unlock from extension 10 to unlock the extension.
Page 367 Troubleshooting You hear a dial tone, but the dial tone cuts off when you try to dial. You hear a reorder or busy signal if you try to dial a pool access code (880, 881, 882, or 883) at intercom dial tone. You notice that the red light next to a pool button is on steady most or all of the time, indicating that the pool is busy.
Page 368: Calls Are Answered Automatically
® PARTNER Advanced Communications System Installation, Programming, and Use What to do: At extension 10, try to access each individual line assigned to the pool. If the lines accessed from individual line buttons on extension 10 are still faulty, refer to Possible Cause 7 in “Other Problems with Telephones: Trouble Making Outside Calls.”...
Page 369: Automatically Dialed Calls Beginning With
Troubleshooting Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty telephone or cord. See “System Telephone Does Not Work” on page 11-6. If the system is set for rotary dialing, the Rotary Dialing Timeout interval is too long. What to do: Reset the interval by using Rotary Dialing Timeout (#108).
Page 370: Problems With Combination Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Problems with Combination Extensions Telephone Does Not Work Properly Possible Cause 1: Ringer equivalents are too high for the extension. What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0.
Page 371: Problems With Tip/Ring Devices
Troubleshooting Problems with Tip/Ring Devices Tip/Ring Device Does Not Answer Possible Cause: A tip/ring device (such as a fax machine or answering machine) does not answer intercom calls or transferred calls because it does not recognize the distinctive ringing pattern used by the system.
Page 372: Problems With The 1600 Dsl Module
® PARTNER Advanced Communications System Installation, Programming, and Use Problems with the 1600 DSL Module Under certain circumstances, the 1600 DSL module may not function properly. This may be the fault of a circuit or programming. Prior to performing any of the steps below, make sure that you have reset the 1600 DSL module via a “cold”...
Page 373 Troubleshooting 2. Check the status of the DSL connection by looking in the Reports menu on the terminal emulation program. (From the Main Menu, press “1” and then “C.”) On the second page under the SDSL interface, ONLINE should appear if the 1600 DSL module has successfully synced to the service provider’s gateway.
Page 374 ® PARTNER Advanced Communications System Installation, Programming, and Use 3. If the 1600 DSL module still does not work properly, go to Possible Cause 4. Possible Cause 4: The LAN connection is not established. The network connection of the 1600 DSL module can be checked by “standard”...
Page 375: Problems With Automatic Backup
PARTNER ACS to a current release. You must have additional PARTNER Remote PC Software to program the system remotely. See your Avaya representative or authorized dealer. Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 376: At Idle Extensions 10 And 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Shows "Backup Failed:systembusy
® PARTNER Advanced Communications System Installation, Programming, and Use Slide the switch on the PC card up to the nonprotected position Figure 11-1. Write-Protect Tab on a Backup/Restore PC Card Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 377: Problems With Manual Backup
Troubleshooting Display Shows “Backup Failed:SystemBusy” at Idle Extensions 10 and 11 Possible Cause: Changes were being made to system programming or central telephone programming while a backup was in progress. What to do: The backup is rescheduled for the next day at 2:00 a.m. Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 378: Display Shows "Backup Failed:check Card" In System Programming Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Display Shows “Backup Failed:Check Card” in System Programming Mode Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. If it was, power down the system, reinsert the PC Card, and reapply power to the system.
Page 379: Problems With System Restore
Troubleshooting Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore by using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the processor module, and reapply power to the system.
Page 380: I Display Shows "Restore Failed - Try Again" For
® PARTNER Advanced Communications System Installation, Programming, and Use Display Shows “Restore Failed — Try Again” for Two Seconds in System Programming Mode This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress. What to do: Check to see whether the PC Card was removed.
Page 381: System Problems
Troubleshooting System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far-end disconnect. What to do: Call your local telephone company and find out whether they support far-end disconnect.
Page 382: Calls On Automatic System Answer Lines Are Disconnected
® PARTNER Advanced Communications System Installation, Programming, and Use Calls on Automatic System Answer Lines Are Disconnected Possible Cause: Automatic System Answer Mode is set to Disconnect. What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or Ring.
Page 383: All Telephones Dead: No Dial Tone Or Lights
Troubleshooting If the green LEDs on the modules are out, go to Possible Cause 2 in “All Telephones Dead: No Dial Tone or Lights” below. If any green LEDs on the modules are flashing, call the helpline number listed on the front, inside cover.
Page 384: Other Problems With System
® PARTNER Advanced Communications System Installation, Programming, and Use If the LEDs light, the problem is corrected. If the problem remains, call the helpline number listed on the front, inside cover. Poor Transmission Quality on Modem Possible Cause: A high-speed modem is connected through an extension jack on the control unit to a standard central office telephone line;...
Page 385: Cross-Reference Of Features
Cross-Reference of Features Tables A-1, A-2, and A-3 show the feature codes you can dial to program those features. Table A-1. System Programming Procedures Code Feature Code Feature #101 System Date #314 Pool Extension Assignment #102 System Day #315 Pool Access Restriction #103 System Time #316...
Page 386 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-1. System Programming Procedures–Continued Code Feature Code Feature #203 Hold Disconnect Time #505 (Group 8) Fax CNG Detection #204 Automatic System Answer Lines #506 VMS Hunt Delay #205 Direct Extension Dial Lines #507 VMS Hunt Schedule #206...
Page 387 Cross-Reference of Features Dial-Code Features Table A-2. Dial Code Feature Dial Code Feature Do Not Disturb VMS Cover Exclusive Hold Caller ID Name Display Recall Caller ID Inspect Save Number Redial Voice Interrupt On Busy Talk- Back Last Number Redial Background Music Conference Drop F20, XX,XX...
Page 388 ® PARTNER Advanced Communications System Installation, Programming, and Use Intercom Dial-Code Features Table A-3. Intercom Dial Code Feature I6XX Call Pickup I66G Group Pickup I68LL Direct Line Pickup–Active Line Loudspeaker Paging I*70 Simultaneous Paging Group Calling–Ring I*7G Group Calling–Page I77G Group Hunting–Ring I*77G Group Hunting–Voice Signal...
Page 389 Cross-Reference of Features Table A-4. Basic Calling and Answering Features–Continued Activity For... Feature or Function Page # 4-14 Waiting for you, after you hear the Call Call Waiting Waiting tone 8-11 That come to your extension while you Call Forwarding/ are at another extension Call Follow-Me Conferencing and joining calls:...
Page 390 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-4. Basic Calling and Answering Features–Continued Activity For... Feature or Function Page # At your own extension, so that you or Hold 6-21 someone who shares a line can pick it up At your own extension, so that anyone Call Park 8-14...
Page 391 Cross-Reference of Features Table A-6. Calling Privileges and Restrictions Features Activity... For... Feature Name Page #... Preventing people from making calls: 8-47 To your extension All except Privacy 8-32 operators Do Not Disturb 4-19 To outside numbers System Disallowed Phone Number Lists 4-22 Managers Disallowed List Assignments...
Page 392 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-6. Calling Privileges and Restrictions Features–Continued Activity... For... Feature Name Page #... Other calling privileges: 4-35 To enter your password for off-hours calls Night Service Group Extensions 4-54 System Password Table A-7.
Page 393 Cross-Reference of Features Table A-7. System Manager Features–Continued Activity... For... Feature or Function Page #... Monitoring Messages: Change the extension information that Extension Name Display appears on display telephones that have messages Set up voice messaging system to take Voice Messaging Systems 9-40 calls Set up extensions to receive messages...
Page 394 ® PARTNER Advanced Communications System Installation, Programming, and Use A-10...
Page 395: Special Characters
Special Characters You can add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers (see Table B-1). Table B-1. Special Characters Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
Page 396: Examples
® PARTNER Advanced Communications System Installation, Programming, and Use Examples Pause: To call an answering machine at 555-0529, wait 4.5 seconds; then dial 5550529hhh321 retrieve messages, enter Recall/Centrex Feature Button: The following entry shows how to program an Auto Dial button with a Centrex feature you use while on a call, for which the feature access code is *32 .
Page 397: C Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see “System Speed Dial”...
Page 398: Speed Dial Form
® PARTNER Advanced Communications System Installation, Programming, and Use Table C-1. PARTNER ACS System Speed Dial numbers Code Name Company Telephone Number Code Name/Company Telephone Number Speed Dial Form...
Page 399 Speed Dial Form Table C-1. PARTNER ACS System Speed Dial numbers–Continued Name Company Telephone Number Name/Company Telephone Number Code Code Table C-2. PARTNER ACS Personal Speed Dial numbers Name Company Telephone Number Name/Company Telephone Number Code Code Speed Dial Form...
Page 400 ® PARTNER Advanced Communications System Installation, Programming, and Use Speed Dial Form...
Page 401: D Programming Mixed Telephone Types
Programming Mixed Telephone Types Overview This appendix provides information about programming from a PARTNER-34D telephone to MLS telephones and from an MLS-34D telephone to PARTNER telephones. In these situations, be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the telephone to which the programming applies (the target telephone).
Page 402 ® PARTNER Advanced Communications System Installation, Programming, and Use MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone PARTNER-34D Overlay Message Intercom Intercom Ext. Volume Speakerphone Spkr HFAI MLS-34D Phone Ext. Intercom Intercom Figure D-1. Programming from a PARTNER 34-D Telephone Overview...
Page 403 Programming Mixed Telephone Types PARTNER-6 Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-34D Phone Ext. Message Intercom Intercom Figure D-2. Programming from an MLS-34D Telephone Overview...
Page 404 ® PARTNER Advanced Communications System Installation, Programming, and Use Overview...
Page 405: Flow Charts
Flow Charts System Programming Flow Chart–How to Use To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. To Start System Programming: –...
Page 406 Flow Charts System Flow Chart–System System Date Outside Conference Denial Ring On Transfer #101 #109 #119 Dial Dial Dial Dial 1=Allowed ✔ Dial 1= Active ✔ Dial the date (MMDDYY) 2=Disallowed 2=Not Active System Day 2.0 or earlier Automatic System Answer Delay #102 Dial Automatic System Answer Mode...
Page 407 Flow Charts System Flow Chart–System Speed Dial numbers To program a number: To remove a number: Press to enter programming mode Press to enter programming mode Press Press Dial the System Speed Dial number’s code (600-699) Dial a three-digit code (600-699) Dial the telephone number–up to 28 digits including special characters.
Page 408 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart–Extensions Transfer Return Extension Line Assignment #306 #301 Dial Dial Dial a system extension # Dial a system extension # Dial # of extension (10-57) to which call should To remove all existing line assignments, return if not answered, Extension transferring press...
Page 409 Flow Charts System Flow Chart–Extensions (Continued) Caller ID Log Answered Calls Line Access Mode #317 #313 Dial Dial Dial a system extension # Dial a system extension # Dial 1=Pooled ✔ all extensions except 10 Dial 1=Active 2=Not Active ✔ 2=Key ✔...
Page 410 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart–Dialing Restrictions and Permissions Allowed Phone Number Lists Outgoing Call Restriction #401 #407 Dial Dial Dial a list # (1-8) Dial a system extension # Dial 1=No Restriction ✔ Dial a list entry (01-10) 2=Inside Only (intercom) To add entry:...
Page 411 Flow Charts System Flow Chart–Groups Pickup Group Extension Hunt Group Extensions #501 #505 Dial Dial Dial a group # (1-4) Dial a group # 1-6, 7 for VMS, 8 for fax detection (R 3.0) Dial an extension # (10-57) Dial a system extension # (10-57) Dial 1=Assigned to group 2=Not Assigned to group ✔...
Page 412 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart–Auxiliary Equipment Fax Machine Extensions SMDR Record Type # 6 0 1 # 6 0 8 Dial Dial Dial 1=All calls ✔ Dial a system extension # Dial 1=Assigned 2=Outgoing calls only 2=Not Assigned ✔...
Page 413: Centralized Telephone Programming Flow Chart-How To Use
Flow Charts Centralized Telephone Programming Flow Chart–How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. To Enter Programming Mode: –...
Page 414 ® PARTNER Advanced Communications System Installation, Programming, and Use Centralized Telephone Programming Flow Chart Program Automatic Line Selection or Extension Name Display first...then Line Ringing. Automatic Line Selection Account Code Entry Press a programmable button Press Press Press the line/pool/intercom buttons in the desired order Press Background Music...
Page 415 Flow Charts Centralized Telephone Programming Flow Chart (Continued) Loudspeaker Paging Contact Closure 1 VMS Cover Press a programmable button Press a programmable button Press Press Press Press a programmable button Press Manual Signaling Press a programmable button Contact Closure 2 Voice Interrupt On Busy Press a programmable button Talk-Back...
Page 416: Extension Telephone Programming Flow Chart-How To Use
® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart–How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: To Start programming: –...
Page 417 Flow Charts Extension Telephone Programming Flow Chart Account Code Entry Call Forwarding/Call Follow-Me Press a programmable button Press a programmable button with lights Press Press Dial (optional) two-digit extension number originating Dial (optional) two-digit extension number destination Extension Name Display Press Enter the character codes for the name (See table “Valid Character Entries”)
Page 418 ® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart (Continued) Group Pickup Simultaneous Paging Contact Closure 1 Press a programmable button Press a programmable button Press i*70 Press Press Press a programmable button Dial a Pickup Group number (1-4) Press Station Lock Last Number Redial...
Page 419 Index Numerics answering machine , 9-6 personal , 9-5, 9-7 , 2-25 retrieving messages 012E module , 9-5 system , 11-4 012E module power management , 9-4—9-7 Answering Machines , 2-18 1600 DSL Module , 3-11 , 2-19 assigning lines initial configuration , 9-7 Attendants, Automated...
Page 420 ® PARTNER Advanced Communications System Installation, Programming, and Use Auxiliary Equipment Buttons , 4-1, 9-1 , 7-2 example setups auto dial , 1-15 overview Auto Dial , 8-15, 9-1 , 3-16 auxiliary equipment PBX and Centrex Services, with , 9-31 , 1-5, 6-5 Night Service intercom...
Page 421 Index , 4-10, 8-18 information, viewing combination extension , 4-10 inspecting Caller ID lines problems , 1-11 , 11-16 modules required for telephone does not work , 9-32 , 9-2 printing information Combination Extensions , 8-25 returning the call combination extensions , 4-13 , 11-16 Singapore operation...
Page 422 ® PARTNER Advanced Communications System Installation, Programming, and Use , 4-16 copying settings Direct Line Pickup–Active Line cover using , 2-27 , 8-30 installation single-line telephone , 8-8, A-6 , 8-30 covering calls system telephone , 9-12 , 8-30 credit card scanners Direct Line Pickup–Idle Line Customer Self Service Center on the Internet using...
Page 423 Index , 3-1, 5-1 , 9-16 Extension 10/11 setting up , 3-5 , 9-18 button locations for programming fax line saver , 3-1 , 9-20 programming from send and receive machines , 3-2 , 9-17 programming overlays, using with single machine , 5-4, 8-34 , 9-15 Extension Name Display...
Page 424 ® PARTNER Advanced Communications System Installation, Programming, and Use installation , 2-4 control unit , 2-2 environmental requirements , 6-15 handling calls , 2-27 telephones Handset wall-mounting , 9-2 for hard-of-hearing , 2-8 , 6-7 5-slot carrier using , 2-5 stand-alone processor module , 6-9 volume controls...
Page 425 Index , 6-5 , 8-43 Light Patterns Message Light Off , 6-5 description of using , 7-2 , 8-44 intercom auto dial button single-line telephone , 8-44 Line system telephone , 10-16 , 8-43 adding to system Message Light On , 3-11, 4-41 assigning to extensions Message Waiting (see Standard Phones)
Page 426 ® PARTNER Advanced Communications System Installation, Programming, and Use , 3-2 Notify, See Manual Signaling PARTNER Remote Access PC Card , 3-11 Number of Lines PARTNER telephone , 3-11 , 2-30 Number of Lines (#104) wall-mounting , 6-5 PARTNER telephones , 2-27 assembling , 1-14...
Page 427 Index , 8-47 Privacy Recall Button , 6-7 , 8-48 light patterns description , 8-48 , 6-11 using switchhook, use instead of , 4-49 privacy Recall Timer Duration , 8-32 , 4-49 Do Not Disturb Recall Timer Duration (#107) , 8-50 privacy features Record-a-Call , 4-2...
Page 428 ® PARTNER Advanced Communications System Installation, Programming, and Use , 4-26 , 9-38 ringing patterns SMDR Record Type (#608) , 4-2 , 9-40 ringing, abbreviated SMDR Talk Time , 9-38 Ringing/Idle Line Preference (see Automatic Line SMDR Top of Page , 9-38 Selection) SMDR Top of Page (#609)
Page 429 Index , 6-7 Star Code Dial Delay (#410) ringing patterns , 4-52 , 6-7 description speaker programming for marked system speed dialing System phones 4-53 , D-1 programming mixed types , 11-27 star codes System Problems , 4-52 , 11-27 dial delay system problems , 8-58...
Page 430 ® PARTNER Advanced Communications System Installation, Programming, and Use , 11-7 incorrect display , 11-8 Intercom Autodialer tip/ring devices , 11-9 , 9-3 MLC 6 telephone does not ring connecting to system telephones , 11-7 , 11-17 no Caller ID display problems , 11-8 , 11-17...
Page 431 Index , 8-65 Voice Interrupt On Busy Talk-Back , 8-65 using Voice Interrupt on Busy Talk-Back , 4-60 Unique Line Ringing , 6-7 , 4-60 light patterns Unique Line Ringing (#209) voice mailbox upgrading , 8-54 , 10-18 sending all calls to adding new extensions , 8-66 Voice Mailbox Transfer...
Page 432 ® PARTNER Advanced Communications System Installation, Programming, and Use IN-14...

Avaya PARTNER ACS Installation And Use Manual

Partner Advanced Communications System Installation, Programming, and Use

2 Installation

3 Initial System Programming

4 Programming System Options

5 Initial Telephone Programming

6 Using the Telephones

7 Operator Features

8 Programming & Using Telephone Features

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Chapters

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Summary of Contents for Avaya PARTNER ACS