System Telephone Problems; System Telephone Does Not Ring - Avaya PARTNER ACS Installation And Use Manual

System Telephone Problems

The following section discusses system telephone problems.

System Telephone Does Not Ring

Possible Cause 1: Ringer volume is set too low.
What to do: Press the volume control button while the telephone is idle and the handset is in the
cradle.
If the telephone rings increasingly louder, the problem is solved.
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If the telephone still does not ring, go to Possible Cause 2.
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Possible Cause 2: The Do Not Disturb or Call Forwarding feature is turned on.
What to do: Check to see if Do Not Disturb or Call Forwarding is turned on.
If Do Not Disturb or Call Forwarding is turned on, turn it off.
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If Do Not Disturb or Call Forwarding is not turned on, go to Possible Cause 3.
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Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.
What to do: Check the Line Ringing setting for the extension.
If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.
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If Line Ringing is set for Immediate Ring and this telephone is part of a combination
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extension, see
If Line Ringing is set for Immediate Ring and the telephone is on an extension by itself, go to
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Possible Cause 4.
Possible Cause 4: Telephone is faulty.
What to do: Unplug the cord from the base of the problem telephone. Then plug the cord into a
telephone that you know rings properly.
If the replacement telephone rings properly, the problem telephone is defective. Call the
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helpline to arrange for a replacement.
If the replacement telephone does not ring properly, call the helpline number listed on the
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front, inside cover.
"Problems with Combination Extensions" on page
Troubleshooting
11-16.

System Telephone Problems

11-5