Connecting A Music-On-Hold Audio Source; Music-On-Hold (#602) - Avaya PARTNER ACS Installation And Use Manual

Connecting a Music-On-Hold Audio Source

You can connect an audio source to the Music-On-Hold jack on the processor module so that a
caller hears music when placed on hold when the Music-On-Hold feature has been activated.
Follow these steps to connect an audio source to the Music-On-Hold jack:
1. Insert an RCS phono plug into the Music-On-Hold jack on the processor module, located
near the middle of the processor module, below the line jacks (see
2. Route the cord through the processor module's wire manager.
3. Place a call on hold and listen. If you do not hear music at any setting, the Music-On-Hold
feature may not be activated or properly programmed.
Figure 9-14. Connecting a Music-On-Hold Audio Source

Music-On-Hold (#602)

Use this feature to activate or deactivate the Music-On-Hold jack on the processor module. The
jack must be active and an audio source must be connected to the jack to provide recorded music
or messages to callers on hold.
Considerations
If Music-On-Hold is Not Active or if no audio source is connected, callers on hold hear
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silence.
The audio source must be connected to the control unit by using an RCA phono plug. The
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Music-On-Hold input jack accepts a maximum input of 2 Volts at 50 Kohms.
If the audio source develops trouble (such as a bad tape), you can quickly turn it off by
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changing the Music-On-Hold setting to Not Active until you are able to solve the problem.
You can adjust the volume of Music-On-Hold using Music-On-Hold Volume (#614).
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- -
Using Auxiliary Equipment
Figure 9-14).
Music-On-Hold
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