Other Telephone Problems; Trouble Making Outside Calls - Avaya PARTNER ACS Installation And Use Manual

Possible Cause 2: The single-line telephone's message waiting light is not compatible with the
system.
What to do: Only telephones with LEDs, not neon lights, support message waiting lights.
If the telephone has a neon light, you can use it without message waiting capability.
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If the telephone has an LED message waiting light, go to Possible Cause 3.
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Possible Cause 3: The single-line telephone is not connected to the proper module.
What to do: Make sure the telephone is connected to a processor, 308EC, or R3.0 or later 206
module. If the problem is not solved, call the helpline number listed on the front, inside cover.

Other Telephone Problems

Trouble Making Outside Calls

Trouble making outside calls can be one of the following situations:
You hear a dial tone, but the dial tone continues as you try to dial.
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You hear a dial tone, which cuts off when you dial, but the line does not ring.
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You hear a busy signal as you dial.
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You hear nothing at all.
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Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is,
enter a valid account code.
If you can make a call, the problem is solved.
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If Forced Account Code Entry is not assigned, go to Possible Cause 2.
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Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to
Touch-Tone or Rotary as appropriate.
If you can make a call, the problem is solved.
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If the Dial Mode is set correctly, go to Possible Cause 3.
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Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the
Outgoing Call Restriction (#401) for the extension.
Troubleshooting

Other Telephone Problems

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