Troubleshooting Cisco Tmsxn; Understanding Log Files; Changing Log Level; Figure 19: The Video Conference Resources Database - Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION - QUICK GUIDE FOR IBM LOTUS NOTES V11.3.1 Installation And Getting Started Manual

Troubleshooting Cisco TMSXN

Troubleshooting Cisco TMSXN
This chapter guides you through typical challenges faced during installation, and shows you how to
identify and solve them.

Understanding log files

By default Lotus Domino Server logs are stored on server where Lotus Domino is installed.
For example, if the Lotus Domino Server is installed in c:\IBM\Domino\, then the log files are
located at c:\IBM\Domino\data\IBM_TECHNICAL_SUPPORT\.
If the Lotus Domino Server is running in console mode (that is, not as a Windows service), you can
also view log messages directly in the console.

Changing log level

You can increase or decrease the number of log messages produced by the Cisco TMSXN
component. Log in to Lotus Notes as an Administrator and open the Video Conference Resources
database.
Figure 18: The Video Conference Resources database.
Open the TMS Admin view on the left-hand menu. If there is no TMS Admin option available, then
go to the TMS Admin view is not available section.
View the available settings on TMS Admin and select the Debug mode option (see figure below).
Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 36 of 45