Errors Placing Outbound Calls; Not All Contacts Get Imported; Csqs Configured Under The Rmcm Subsystem; Outbound Buttons Do Not Show Up On Cad - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Outbound Problems

Errors placing Outbound calls

Symptom
Error Message The error message depends on the error.
Possible Cause
Recommended Action

Not all contacts get imported

Symptom
Error Message None
Possible Cause
Recommended Action
On the Campaigns Configuration web page, the available CSQs list is empty
even though there are CSQs configured under the RmCm subsystem
Symptom
are CSQs configured under the RmCm subsystem.
Error Message None
Possible Cause
Recommended Action
page. Only assigned CSQs on the General Configuration web page will be on the Available CSQs list on
the Campaign web page.

Outbound buttons do not show up on CAD

Symptom
Error Message None
Possible Cause
Recommended Action
Recommended Action
Preview option must be enabled on CDA. See the Cisco Desktop Administrator's User Guide and the
Cisco Agent User Guide, Release 6.4 for Unified CCX, Release 5.0(x).
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-58
Errors placing Outbound calls.
The Dialing prefixes on the General Configuration web page could be inaccurate.
Check the Dialing prefixes on the General Configuration web page.
Not all contacts get imported.
If the contacts being imported contain the same phone number, such duplicate contacts
are overwritten, resulting in a fewer number of contacts being imported into the subsystem.
Make sure the imported contacts do not have duplicate numbers.
On the Campaigns Configuration web page, the available CSQs list is empty even though there
The assigned CSQs list on the General Configuration web page is empty.
Ensure that the assigned CSQs list is not empty on the General Configuration web
Outbound buttons do not show up on the CAD.
The Direct Preview checkbox on the Cisco Desktop Administrator (CDA) is not checked.
Ensure that the Direct Preview checkbox is checked on the CDA.
To display the additional buttons for the Outbound feature on CAD, the Direct
Chapter 8 Troubleshooting Tips