Usb Port Testing - Xerox Phaser 6360 Service Manual

USB Port Testing

Phaser 6300/6350/6360 Service Manual
In situations where USB communications fail, test the printer's USB Port
directly using a USB cable and a second, known good, USB Port. A
successful test using this procedure eliminates the printer's USB Port as the
root cause.
Initial Actions:
■ Check that the driver software is properly installed on the host.
■ Make sure the USB cable is connected at both ends and is serviceable.
■
Print a Configuration page and verify that USB 2.0 is enabled in the
printer's NVRAM.
■
Reboot the printer.
■ If the problem persists, follow the procedure below.
Note
The testing procedure was developed for Windows XP. If a different
operating system is in use, adapt the steps as necessary.
1. Verify that the printer is Ready To Print.
2. Insert the Phaser 6300/6350/6360 Installer and Utilities CD-ROM into the
computer.
3. If the installer autoruns, exit the installer window.
4. Connect a USB cable between the printer and computer's USB Ports. The
computer automatically detects the new hardware and creates a driver.
Note
If the driver is not installed on the computer, locate the driver files on
the CD-ROM. Once the files are located, the computer installs the
driver and automatically configures it to match the printer's feature
set.
5. Open the Printers and Faxes window on the computer by clicking Start,
Settings, and then Printers and Faxes.
6. Locate the correct entry for the printer being tested and display its
properties from the File menu pull-down.
7. Open the General tab and click the Print Test Page button to generate
the test print. If the test page prints, the USB port is functioning normally.
General Troubleshooting
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