Olivetti d-Color MF4003 Service Manual page 235

d-Color MF4003/MF3303
8. CS Remote
8.1 Remote Care
8.1.1 Outline
• CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through telephone/fax line, network
or E-mail in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble occurs. It also enables the computer at the center to
contact the machine for the necessary data.
• Data which CS Remote Care handles can be divided into the following groups.
• Data which show the status of use of the machine such as total count, PM count.
• Data which show the abnormal situation on the machine such as where and how often errors occur.
• Data on adjustment
• Data on setting
8.1.2 Setting up
• Setup procedures for using CS Remote Care are shown below.
• Settings differ by each type of system used on CS Remote Care, and should be made according to the procedures.
• System type: Telephone line, Fax line, E-mail (Bilateral communication), E-mail (Unilateral communication), http (Bilateral
communication), http (Unilateral communication)
NOTE
▪ For resetting up the machine which CS Remote Care has already been set up,
▪ When using a telephone line modem for connection, use the data modem which is based on the ITU-T recommendations V.34/
V.32 bis/V.32 and AT command.
▪ When MFP is connected to the Internet via a proxy, the proxy server related settings are necessary in advance. The proxy
settings used in the http communication for CS Remote Care is configured in [Administrator] -> [Network] -> [WebDAV Settings] -
> [Proxy Setting for Remote Access].
NOTICE
• CS Remote Care can be set also from Web Connection.
• Enter the following address, then enter the CE password and touch [OK].
• http://(IP address)/csrc_index.html
Setting procedure
1. Register the device ID to the application at CS Remote Care center.
NOTE
▪ The initial connection is not available unless the device ID is registered.
2. Connect or disconnect the telephone line modem depending on which system is to be used.
• For telephone line: Turn the power for the modem OFF. Connect the machine and the modem with a modem cable. Connect the
modem and the modular jack with a modular cable. For connecting the modular cable, see the manual for the modem.
• For fax line, E-mail (Bilateral/Unilateral communication), http (Bilateral/Unilateral communication): Disconnect the telephone line
modem.
3. Touch [Maintenance /Default Settings] ->
already registered, it will be displayed.
4. Touch [Maintenance/Default Settings] ->
• For telephone line: Select [Modem].
• For fax line: Select [Fax].
• For E-mail (Bilateral communication): Select [E-Mail1].
• For E-mail (Unilateral communication): Select [E-Mail2].
• For http (Bilateral communication): Select [http1].
• For http (Unilateral communication): Select [http2].
5. Touch [Maintenance/Default Settings] -> [Detail Setting].
6. Touch [Date & Time Setting] to set the date and time for CS Remote Care.
7. Set the center ID, and confirm the Device ID.
• For telephone line, fax line, http (Bilateral/Unilateral communication): Select
• For E-mail (Bilateral/Unilateral communication): Select
NOTE
▪ [Device ID] displays the serial number that is entered in [Service Mode] -> [System 1] -> [Serial Number].
8. Set the center telephone number and device telephone number.
• For telephone line, fax line: Select
9. Input the AT command for initializing the modem.
• For telephone line: Select
NOTE
▪ Change this command only when it is necessary. (They do not need to be changed in normal condition.)
▪ For details on AT command, see the manual for the modem.
10. Set the center E-mail address.
• For E-mail (Bilateral/Unilateral communication): Select
11. Make encryption setting (select either Yes or No).
• For E-mail (Bilateral/Unilateral communication): Select
• For http (Bilateral/Unilateral communication): Select
12. Set the schedule and items of notification to the center.
• For E-mail (Unilateral communication): Select
• For http (Unilateral communication): Select
13. Set the timeout until the response arrives from the center during e-mail communication.
• For E-mail (Bilateral/Unilateral communication): Select
NOTE
▪ Under normal conditions, there is no need to change the default setting.
14. To make Heart Beat related settings.
• For http (Bilateral communication): Select
Y119930-3
[ID Code] to input the seven digits ID of the service person. If the ID of the service person is
[System Setting] to select the system to be used on CS Remote Care.
[Basic
[Basic Setting].
[AT Command].
[Basic
[Basic
[Basic
[Basic Setting] -> [Schedule] / [Center Notifi. Item].
[Notification
[Response Time
[Basic Setting] -> [Heart Beat].
clear the RAM for CS Remote Care
[Basic Setting] -> [Center/Device ID].
Setting] -> [Center Setting].
Setting] -> [Center Setting] -> [E-Mail Address].
Setting] -> [Center Setting] -> [Encryption].
Setting] -> [Client Settings] -> [Encryption].
Setting] -> [Schedule] / [Center Notifi. Item].
Out].
I-19
I SERVICE MODE > 8. CS Remote
before resetting.
Service Manual