Ricoh M281 Series Service Manual
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Ricoh M281 Series Service Manual

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Table of Contents

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D255/D256/M281/M282
SERVICE MANUAL

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Summary of Contents for Ricoh M281 Series

  • Page 1 D255/D256/M281/M282 SERVICE MANUAL...
  • Page 2 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh USA, Inc. and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH USA, Inc.
  • Page 3 Ricoh USA, Inc. Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program. Untrained uncertified users...
  • Page 4 Rev 03/08/2017 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN D255 MP 501SPF MP 501SPF MP 501SPF D255-17 MP 501SPF TL MP 501SPF TL MP 501SPF TL D256 MP 601SPF MP 601SPF MP 601SPF M281 SP 5300DN SP 5300DN SP 5300DN...
  • Page 5 D255/D256/M281/M282 TABLE OF CONTENTS 1. PRODUCT INFORMATION ............1-1 1.1 MACHINE CODES AND PERIPHERALS CONFIGURATION ........1-1 1.1.1 MAIN MACHINE ....................1-1 1.1.2 OPTIONS ......................1-2 2. INSTALLATION ................2-1 2.1 INSTALLATION REQUIREMENTS ................2-1 2.1.1 ENVIRONMENT ....................2-1 2.1.2 MACHINE LEVEL ....................2-2 2.1.3 MINIMUM SPACE REQUIREMENTS ..............
  • Page 6 2.5 OPTIONAL COUNTER INTERFACE UNIT TYPE M12 (B870-21) (MP 501/601 ONLY) 2-38 2.5.1 ACCESSORY CHECK ..................2-38 2.5.2 INSTALLATION PROCEDURE ................. 2-38 2.6 NFC CARD READER TYPE M24 (D3CP-08) (MP 501/601 ONLY) ......2-45 2.6.1 ACCESSORY CHECK ..................2-45 2.6.2 INSTALLATION PROCEDURE ................. 2-46 2.7 ENHANCED SECURITY HDD OPTION TYPE M10 (D792-09) ........
  • Page 7 2.15 EXTENDED USB BOARD TYPE M19 (D3BS-01) ..........2-119 2.15.1 ACCESSORY CHECK ..................2-119 2.15.2 INSTALLATION PROCEDURE ............... 2-119 2.16 SD CARD OPTIONS ................... 2-120 2.16.1 SD CARD SLOTS.................... 2-120 2.17 SD CARD APPLI MOVE..................2-121 2.17.1 OVERVIEW ..................... 2-121 2.17.2 SD CARD APPLI MOVE..................
  • Page 8 Using Auto Erase Memory................... 2-144 Checking the Auto Erase Memory Status ............2-144 2.23.4 HDD ENCRYPTION (MP 501/601) ..............2-145 Before You Begin the Procedure: ................ 2-145 Enable Encryption Setting ................... 2-146 Backing Up the Encryption Key ................2-148 Encryption Key Restoration ................. 2-149 2.23.5 HDD ENCRYPTION (SP 5300/5310) ..............
  • Page 9 4.5.2 SP 5300/5310 ....................4-12 4.6 EXTERIOR COVERS (MP 501/601) ................4-14 4.6.1 SCANNER FRONT COVER................4-14 4.6.2 FRONT COVER ....................4-15 4.6.3 RIGHT UPPER COVER ..................4-20 4.6.4 RIGHT LOWER COVER ................... 4-22 4.6.5 LEFT UPPER COVER ..................4-26 4.6.6 LEFT MIDDLE COVER ..................
  • Page 10 4.11 LASER UNIT (MP 501/601) ..................4-82 4.11.1 CAUTION DECAL LOCATION ................4-82 4.11.2 LASER UNIT ..................... 4-82 4.12 LASER UNIT (SP 5300/5310) ................4-85 4.12.1 CAUTION DECAL LOCATION ................4-85 4.12.2 LASER UNIT ..................... 4-85 4.13 DEVELOPMENT UNIT ..................4-88 4.13.1 DEVELOPMENT UNIT ..................
  • Page 11 NVRAM on the controller board ................4-141 4.23.3 BICU ........................ 4-144 Replacing the NVRAM (EEPROM) on the BiCU..........4-145 4.23.4 IOB ........................4-147 IOB (MP 501/601)....................4-147 IOB (SP 5300/5310) .................... 4-148 Replacing the NVRAM (EEPROM) on the IOB ........... 4-149 4.23.5 CONNECT-LEFT PCB ..................
  • Page 12 5.3 PACKAGE FIRMWARE UPDATE (MP 501/601 ONLY) ..........5-17 5.3.1 OVERVIEW ....................... 5-17 5.3.2 IMMEDIATE UPDATE ..................5-18 5.3.3 UPDATE AT THE NEXT VISIT (RESERVE) ............. 5-20 How to Set the Machine to Download Firmware Later (RESERVE) ..... 5-21 How to Check if the Firmware Downloaded with RESERVE ........ 5-23 How to Install Firmware Downloaded with RESERVE ..........
  • Page 13 Data that can be imported and exported ............... 5-48 Exporting Device Information ................5-48 Importing Device Information ................5-50 5.7.5 SP DATA IMPORT/EXPORT (SP 5300/5310) ........... 5-51 Data that can be imported and exported ............... 5-51 Exporting Device Information ................5-51 Importing Device Information ................
  • Page 14 6.6 SERVICE CALL 501-582 ..................... 6-23 6.6.1 SC500 (ENGINE: PAPER TRANSPORT 1: PAPER FEED, DUPLEX, TRANSPORT) ......................6-23 6.6.2 SC500 (ENGINE: PAPER TRANSPORT 2: FUSING, OTHERS) ..... 6-33 6.6.3 SC500 (ENGINE: PAPER TRANSPORT 3: PAPER FEED, DUPLEX, TRANSPORT, FUSING)........................6-44 6.7 SERVICE CALL 622-691 .....................
  • Page 15 Rev. 02/09/2017 SC672 (Controller start up error) is displayed ............ 6-119 7. DETAILED DESCRIPTIONS ............7-1 7.1 PRODUCT OVERVIEW ....................7-1 7.1.1 MP 501/601 COMPONENT LAYOUT / PAPER PATH ........7-1 SP 5300/5310 Component Layout / Paper Path ........... 7-3 7.1.2 PARTS LAYOUT ....................
  • Page 17 The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Java is a registered trademark of Oracle and/or its affiliates. Macintosh, OS X, Bonjour, Safari, and TrueType are trademarks of Apple Inc., registered in the...
  • Page 18 Linux is a registered trademark of Linus Torvalds. Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer, and Outlook are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. The SD and SD logo are trademarks of SD-3C, LLC. UNIX is a registered trademark of The Open Group.
  • Page 19 ® ® Microsoft Windows Server 2008 Enterprise  The product names of Windows Server 2008 R2 are as follows: ® ® Microsoft Windows Server 2008 R2 Standard ® ® Microsoft Windows Server 2008 R2 Enterprise  The product names of Windows Server 2012 are as follows: ®...
  • Page 21 PRODUCT INFORMATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 23 Machine Codes and Peripherals Configuration 1. PRODUCT INFORMATION 1.1 MACHINE CODES AND PERIPHERALS CONFIGURATION 1.1.1 MAIN MACHINE Item Machine Code D255-17 (NA) MP 501SPF D255-27 (EU) D255-29 (AP) D256-17 (NA) MP 601SPF D256-27 (EU) D256-29 (AP) M281-17 (NA) M281-27 (EU) SP 5300DN M281-29 (AP) M281-21 (CHN)
  • Page 24 Machine Codes and Peripherals Configuration 1.1.2 OPTIONS Item Machine Code MP 501/601 SP 5300/5310 D3C2-01 Paper Feed Unit PB1100 (NA/EU/AP) D3C2-02 (CH) Caster Table Type M24 D3C7-01 D3AC-23 (NA) OCR Unit Type M13 D3AC-24 (EU) D3AC-25 (AP) M500-02 (NA) M500-03 (EU) IPDS Unit Type M24 M500-04 (AP/CHN)
  • Page 25 Machine Codes and Peripherals Configuration Item Machine Code MP 501/601 SP 5300/5310 D3BC-28 (NA) USB Device Server Option D3BC-29 Type M19 (EU/AP) Extended USB Board Type D3BS-01 IEEE 1284 Interface Board D3C0-17 Type M19 IEEE 802.11 Interface Unit M500-08 Type M24 Bluetooth Interface Unit Type D566-01 File Format Converter Type...
  • Page 26 Machine Codes and Peripherals Configuration  The following options are installed by the end user. For instructions on installing these options, please refer to the operating instructions "About This Machine" for MP 501/601, "Operating Instruction" for SP 5300/5310.  Paper Feed Unit PB1100 ...
  • Page 27 INSTALLATION R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 2 ∼ 3 08/12/2016 Added Important and Note in Installation Procedure 09/15/2016 Corrected After Installing HDD for Option Type M10 09/15/2016...
  • Page 29 Installation Requirements 2. INSTALLATION 2.1 INSTALLATION REQUIREMENTS 2.1.1 ENVIRONMENT Optimum Environmental Conditions Permissible and recommended temperature and humidity ranges are as follows:  White area: permissible range  Blue area: recommended range Service Environmental Conditions The service environmental conditions are as follows: ...
  • Page 30 Installation Requirements During copying, some ozone is released, but the amount does not cause any ill effect to one's health. If, however, the machine is used over a long period of time in a poorly ventilated room or when making an extremely large number of copies, the smell may become unpleasant. To maintain the appropriate environment for copy work, it is suggested that the room be properly ventilated.
  • Page 31 Installation Requirements 2.1.4 MACHINE DIMENSIONS MP 501/601 W×D×H (including ARDF and operation panel): 475 × 504 × 645 mm (18.8" × 19.9" × 25.4")  [A]: 475 mm (18.8")  [B]: 645 mm (25.4") SP 5300/5310 W×D×H: 420 × 410 × 345 mm (16.6" × 16.2" × 13.6") ...
  • Page 32 Installation Requirements 2.1.5 POWER REQUIREMENTS  Make sure that the wall outlet is near the machine and easily accessible.  Make sure the plug is firmly inserted in the outlet.  Avoid multi-wiring.  Be sure to ground the machine. Input voltage ...
  • Page 33 Rev. 08/12/2016 Main Machine Installation 2.2 MAIN MACHINE INSTALLATION 2.2.1 INSTALLATION FLOWCHART ⇒ See IMPORTANT and NOTE below. (For MP 501/601 only) Do not enter SP Mode when supplying toner after turning ON the machine at installation. If you enter and exit SP mode during toner supply, e.g. to skip the Program/Change Administrator screen, toner supply stops and “Add toner”...
  • Page 34 Main Machine Installation Rev. 08/12/2016 Q’ty Description NFC tag BLE decal Power cord Starter toner Telephone cable with ferrite core Ferrite core CD-ROM: Drivers CD-ROM: OI Manual: Read This First Sheet: Quick Installation Guide Manual: Initial Guide for FAX Guarantee sheet Manual: Start Guide Caution Sheet: Operation panel Caution Sheet: NFC tag...
  • Page 35 Main Machine Installation SP 5300/5310 Check the quantity and condition of these accessories. Q’ty Description Decal: Paper grade Sheet: Safety Information Power cord Starter toner CD-ROM: Drivers CD-ROM: OI Manual: Read This First Sheet: Quick Installation Guide Sheet: Eco Night Guarantee sheet Sheet: Control panel Sheet: Security...
  • Page 36 Main Machine Installation Rev 03/08/2017 INSTALLATION PROCEDURE This machine is installed by the end user. For instructions on unpacking and installing the machine, please refer to the operating instructions "Quick Installation Guide". INSTALLATION PROCEDURE (FOR HC MODEL ONLY) Print settings for label paper (including wristbands) are not available under Paper Type. If your customer prints on label paper, please instruct them to select “Middle Thick”...
  • Page 37 Main Machine Installation 2.2.5 IMPORTANT NOTICE ON SECURITY ISSUES (MP 501/601 ONLY) In order to increase the security of the MFP, and to ensure that the customer sets the administrator password, an administrator set/change prompt display appears at the first power-up. Overview The following Program/Change Administrator screen appears at the first power-up.
  • Page 38 Main Machine Installation For Administrator 1, perform the same procedure as steps 1 and 2. Press [OK]. The home display appears. Turn OFF/ON the main power. SP5-755-002 hides the administrator password input screen temporarily and continue the installation procedure without setting an administrator password. However, the Program/Change Administrator screen will appear every time you turn OFF/ON the main power, if the password is not set.
  • Page 39 Main Machine Installation Enter a password. Press [OK]. Confirm the password. 2-11 D255/D256/M281/M282...
  • Page 40 Main Machine Installation Press [OK]. Change the Administrator 1 login password. Enter the password. D255/D256/M281/M282 2-12...
  • Page 41 Main Machine Installation 10. Press [OK]. 11. Confirm the password. 12. Press [OK]. 13. Turn OFF/ON the main power. 2-13 D255/D256/M281/M282...
  • Page 42 Main Machine Installation 2.2.6 SETTINGS ACCORDING TO THE SERVICE CONTRACT Change the necessary settings depending on the customer's service contract. Meter Click Charge There are two ways to set up this function.  Meter click charge enabled (SP5-930-001 set to "1 (enabled)"; this is the default setting): The counter can be displayed and printed by the customer.
  • Page 43 Main Machine Installation Item SP No. Function Default Specifies the counter display method.  1: 1 counter mode 1: 1 Counter Method Displays only the total counter. SP5-045-001 counter  (MP 501/601 Only) 2: 2 counter mode mode Displays the total counter and the print counter.
  • Page 44 Main Machine Installation 2.2.8 TRANSPORTING THE MACHINE Open the front cover. MP 501/601: Push the button [A] and open the front cover [B]. SP 5300/5310: Open the upper cover [A], and then open the front cover [B]. D255/D256/M281/M282 2-16...
  • Page 45 Main Machine Installation Release the lock lever [A] by rotating it towards you, and then remove the toner cartridge [B]. This prevents toner leakage caused by vibration during transport. Make sure there is no paper left in the paper trays. Then fix down the bottom plates with a sheet of paper and tape.
  • Page 46 Main Machine Installation Rear/right side Lift the machine, and then move it horizontally to the new location. If you have removed the stands for Caster Table Type M24, reattach them. D255/D256/M281/M282 2-18...
  • Page 47 Caster Table Type M24 (D3C7-01) 2.3 CASTER TABLE TYPE M24 (D3C7-01) 2.3.1 ACCESSORY CHECK Description Q’ty Stands Caster table Manual: Installation Guide RoHS sheet RoHS decal  The joint brackets and screws [A] for installation are stored in the accessory box [B] on the underside of the caster table.
  • Page 48 Caster Table Type M24 (D3C7-01)  The following items are stored in the accessory box. Description Q’ty Joint bracket A Joint bracket B Joint bracket C Joint bracket D Joint bracket E Screws: polished round/spring (M4×10) Hexagon flange screws (M4×8) Tapping bind screws (3×8) Screws (M3×6) D255/D256/M281/M282...
  • Page 49 Caster Table Type M24 (D3C7-01) 2.3.2 INSTALLATION PROCEDURE For instructions on unpacking and installing the Caster Table Type M24, please refer to the operating instructions "About This Machine" for MP 501/601, or "Operating Instructions" for SP 5300/5310. When installing with the paper feed unit Installation by service representative may be required when installing Caster Table Type M24 with Paper Feed Unit PB1100, depending on the machine configuration.
  • Page 50 Paper Feed Unit PB1100 (D3C2-01, 02) 2.4 PAPER FEED UNIT PB1100 (D3C2-01, 02) 2.4.1 ACCESSORY CHECK Description Q’ty Paper feed unit Manual: Installation Guide EMC address decal (NA/EU/AP only) D255/D256/M281/M282 2-22...
  • Page 51 Paper Feed Unit PB1100 (D3C2-01, 02) 2.4.2 INSTALLATION PROCEDURE For instructions on unpacking and installing Paper Feed Unit PB1100, please refer to the operating instructions "About This Machine" for MP 501/601, or "Operating Instructions" for SP 5300/5310. When installing with the caster table Installation by service representative may be required when installing Paper Feed Unit PB1100 with Caster Table Type M24, depending on the machine configuration.
  • Page 52 Paper Feed Unit PB1100 (D3C2-01, 02) Turn over the caster table, and then remove the accessory bracket [A]. Remove the package [A] (which contains joints, brackets, and screws) from the accessory bracket. Check the following items in the package. D255/D256/M281/M282 2-24...
  • Page 53 Paper Feed Unit PB1100 (D3C2-01, 02) Description Q’ty Joint bracket A Joint bracket B Joint bracket C Joint bracket D Joint bracket E Screws: polished round/spring (M4×10) Hexagon flange screws (M4×8) Tapping bind screws (3×8) Screws (M3×6) Install the accessory bracket on the caster table. Use the screws removed in Step 3.
  • Page 54 Paper Feed Unit PB1100 (D3C2-01, 02)  There are two upright pins [A] on the caster table. Align them with the holes in the underside of the optional paper feed unit.  The hole [A] in the caster table indicates the front side of the caster table. Open the rear cover [A] of the optional paper feed unit.
  • Page 55 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket A [A] on the rear side with the hexagon flange screw (M4×8). 10. Install the joint bracket A [A] on the rear side with the hexagon flange screw (M4×8). 2-27 D255/D256/M281/M282...
  • Page 56 Paper Feed Unit PB1100 (D3C2-01, 02) 11. Close the rear cover of the optional paper feed unit. 12. Remove the paper feed tray [A] by pulling it out. 13. Install the joint bracket B [A] on the front side with the hexagon flange screw (M4×8). ...
  • Page 57 Paper Feed Unit PB1100 (D3C2-01, 02) When installing two or more optional paper feed units Install the optional paper feed unit [A] on the lower paper feed unit [B].  There are two upright pins [A] on the optional paper feed unit. Align the upright pins of the lower paper feed unit with the holes in the underside of the upper paper feed unit.
  • Page 58 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket E [A] on the rear right side to secure the optional paper feed unit and lower paper feed unit. Open the rear cover [A] of the lower paper feed unit, and then secure the joint bracket installed in the previous step with the screw (M3×6).
  • Page 59 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket D [A] on the rear left side to secure the optional paper feed unit and lower paper feed unit. Open the rear cover [A] of the lower paper feed unit, and then secure the joint bracket installed in the previous step with the screw (M3×6).
  • Page 60 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket C [A] on the front side to secure the upper paper feed unit and lower paper feed unit with the tapping bind screw (3×8). If you install more optional paper feed units, repeat Steps 1 to 8. Installing the main machine on the optional paper feed unit Install the main machine [A] on the optional paper feed unit [B].
  • Page 61 Paper Feed Unit PB1100 (D3C2-01, 02)  There are two upright pins [A] on the optional paper feed unit. Align them with the holes in the underside of the main machine, and then carefully lower the machine. Open the rear lower cover [A] of the main machine. 2-33 D255/D256/M281/M282...
  • Page 62 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket E [A] on the rear right side to secure the main machine and paper feed unit. Open the rear cover [A] of the paper feed unit, and then secure the joint bracket installed in the previous step with the screw (M3×6).
  • Page 63 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket D [A] on the rear left side to secure the main machine and paper feed unit. Open the rear cover [A] of the paper feed unit, and then secure the joint bracket installed in the previous step with the screw (M3×6).
  • Page 64 Paper Feed Unit PB1100 (D3C2-01, 02) Install the joint bracket C [A] on the front side to secure the main machine and optional paper feed unit with the tapping bind screw (3×8). Put back the paper feed trays. 10. Attach the two stands [A] provided with the caster table on the front and left sides with the screws (polished round/spring (M4×10)).
  • Page 65 Paper Feed Unit PB1100 (D3C2-01, 02) 11. Attach the two stands [A] provided with the caster table on the rear and right sides with the screws (polished round/spring (M4×10)). 2-37 D255/D256/M281/M282...
  • Page 66 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only) 2.5 OPTIONAL COUNTER INTERFACE UNIT TYPE M12 (B870-21) (MP 501/601 ONLY) 2.5.1 ACCESSORY CHECK Description Q’ty MKB board Tapping screw: M3x6 Harness band Stud Harness clamp: LWS-0711 Harness EMC address decal 2.5.2 INSTALLATION PROCEDURE ...
  • Page 67 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only) Insert a flathead screwdriver into [A] to release the hook on the inside of the controller cover [B]. Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.
  • Page 68 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only)  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover. Insert a flathead screwdriver in the order of , and to release the three hooks of the rear left stay [A].
  • Page 69 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only) Push the button [A] and open the front cover [B]. Release the hook [A] of the right upper cover [B] by opening the cover in the direction of the arrow. Remove the right upper cover [A] by inserting a flathead screwdriver into [B].
  • Page 70 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only)  Be careful not to damage the hooks on the inside of the right upper cover when you remove or install the right upper cover. Remove the bracket [A]. 10. Install the four stud stays as shown below. D255/D256/M281/M282 2-42...
  • Page 71 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only) 11. Install the optional counter interface board [A] on the four stud stays. 12. Connect the harness (13 pins) to CN3 [A] on the optional counter interface board and CN112 [B] on the BiCU. 13.
  • Page 72 Optional Counter Interface Unit Type M12 (B870-21) (MP 501/601 Only) 15. Connect the harness from the optional counter device to CN4 [A] on the optional counter interface board. 16. Remove the knockout [A] of the rear left stay [B] with a pair of nippers. Then pass the harness which is connected to the optional counter interface in the previous step.
  • Page 73 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 2.6 NFC CARD READER TYPE M24 (D3CP-08) (MP 501/601 ONLY) 2.6.1 ACCESSORY CHECK Description Q’ty NFC card reader Upper cover Base cover Hoop and loop fastener USB cable Ferrite core FG clamp Tapping screw: 3×8 EMC address decal Caution Sheet...
  • Page 74 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 2.6.2 INSTALLATION PROCEDURE  Turn OFF the main power, and unplug the machine power cord before starting the following procedure. Open the rear upper cover [A]. Insert a flathead screwdriver into [A] to release the hook on the inside of the controller cover [B].
  • Page 75 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover.
  • Page 76 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) Insert a flathead screwdriver in the order of , and to release the three hooks of the rear left stay [A]. Remove the rear left stay [A].  Be careful not to damage the hooks on the inside of the rear left stay when you remove or install the rear left stay.
  • Page 77 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) Push the button [A] and open the front cover [B]. Release the hook [A] of the right upper cover [B] by opening the cover in the direction of the arrow. Remove the right upper cover [A] by inserting a flathead screwdriver into [B]. 2-49 D255/D256/M281/M282...
  • Page 78 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only)  Be careful not to damage the hooks on the inside of the right upper cover when you remove or install the right upper cover. Insert a flathead screwdriver at [A] to release the hook of the scanner front cover [B]. 10.
  • Page 79 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 11. Insert a flathead screwdriver at [A] to release the hook, and then remove the scanner front cover [B].  Be careful not to damage the hooks on the inside of the scanner front cover when you remove or install the scanner front cover.
  • Page 80 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 13. Insert a flathead screwdriver into [A] to release the hook, and then remove the operation panel arm upper cover [B].  Be careful not to damage the hooks on the inside of the operation panel arm upper cover when you remove or install the operation panel arm upper cover.
  • Page 81 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 15. Make a loop at the end of the USB cable [A], and then attach the ferrite core [B], as shown below.  Attach the ferrite core at a distance of 4.0 cm (1.6 inch) [A] from the end of USB cable.
  • Page 82 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 17. Insert the USB cable [A] into the media slot of the operation panel.  Insert the end [A] of the USB cable, where the ferrite core is not attached, into the media slot of the operation panel.
  • Page 83 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 18. Route the USB cable [A] to the right side of the machine. (hook×2) 19. Secure the USB cable [A] with the clamp. 20. Remove the screw [A] from the operation panel arm. 2-55 D255/D256/M281/M282...
  • Page 84 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 21. Install the FG clamp [A] to the operation panel arm.  When installing the FG clamp, bind the USB cable [B] with the FG clamp [A]. Make sure to bind the part where the coating is stripped partially. D255/D256/M281/M282 2-56...
  • Page 85 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only)  When installing the FG clamp [A], use the screw provided with NFC Card Reader Type M24. 22. Attach the hook and loop fastener [A] to the base cover [B] at the position shown below.
  • Page 86 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only) 24. Peel off the mount [A] of the seal from the back side [B] of the base cover. 25. Fit the notch part [A] of the base cover [B] into the right upper cover [C] of the main machine, and then attach it.
  • Page 87 NFC Card Reader Type M24 (D3CP-08) (MP 501/601 Only)  When attaching the right upper cover, pull out the USB cable [A] through the notch [B] in the right upper cover. 27. Connect the USB cable [A] to the NFC card reader [B]. 28.
  • Page 88 Enhanced Security HDD Option Type M10 (D792-09) 2.7 ENHANCED SECURITY HDD OPTION TYPE M10 (D792-09) 2.7.1 ACCESSORY CHECK Description Q’ty Enhanced security HDD EMC address sheet  The following parts are separately required when installing Enhanced Security HDD Option Type M10 on SP 5300/5310 in which Hard Disk Drive Option Type P8 is not installed.
  • Page 89 Enhanced Security HDD Option Type M10 (D792-09) Description Q’ty HDD bracket Power source cable Data cable Stepped screw Tapping screw 2-61 D255/D256/M281/M282...
  • Page 90 Enhanced Security HDD Option Type M10 (D792-09) 2.7.2 INSTALLATION PROCEDURE (MP 501/601)  Turn OFF the main power, and unplug the machine power cord before starting the following procedure. Open the rear upper cover [A]. Insert a flathead screwdriver into [A] to release the hook on the inside of the controller cover [B].
  • Page 91 Enhanced Security HDD Option Type M10 (D792-09) Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover.
  • Page 92 Enhanced Security HDD Option Type M10 (D792-09) Insert a flathead screwdriver in the order of , and to release the three hooks of the rear left stay [A]. Remove the rear left stay [A].  Be careful not to damage the hooks on the inside of the rear left stay when you remove or install the rear left stay.
  • Page 93 Enhanced Security HDD Option Type M10 (D792-09) Push the button [A] and open the front cover [B]. Release the hook [A] of the right upper cover [B] by opening the cover in the direction of the arrow. Remove the right upper cover [A] by inserting a flathead screwdriver into [B]. 2-65 D255/D256/M281/M282...
  • Page 94 Enhanced Security HDD Option Type M10 (D792-09)  Be careful not to damage the hooks on the inside of the right upper cover when you remove or install the right upper cover. Remove the paper feed tray [A] by pulling it out. 10.
  • Page 95 Enhanced Security HDD Option Type M10 (D792-09)  When removing the power connector cover, pull it in the direction of the arrow.  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover. 11.
  • Page 96 Enhanced Security HDD Option Type M10 (D792-09) 12. Close the rear upper cover [A]. 13. Open the rear lower cover [A], and then release the hook of the right lower cover [B] by rotating it in the direction of the blue arrow. 14.
  • Page 97 Enhanced Security HDD Option Type M10 (D792-09) 15. Remove the right lower cover [A] by rotating it in the direction of the arrow.  Be careful not to damage the hooks on the inside of the right lower cover when you remove or install the right lower cover.
  • Page 98 Enhanced Security HDD Option Type M10 (D792-09) 16. Remove the bracket [A]. 17. Disconnect the USB connector [A] of the operation panel. 18. Disconnect the two flat cables and two connectors. D255/D256/M281/M282 2-70...
  • Page 99 Enhanced Security HDD Option Type M10 (D792-09)  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged.  When disconnecting the flat cable [A], pull it out in the direction of the arrow. 19.
  • Page 100 Enhanced Security HDD Option Type M10 (D792-09) 20. Remove the seven screws from the controller box [A].  The screw [B] is a tapping screw. Be careful not to use the wrong screw when installing the controller box. 21. Release the hook [A], and then remove the controller box [B] by rotating it counter-clockwise.
  • Page 101 Enhanced Security HDD Option Type M10 (D792-09) 22. Disconnect the connector on the controller box [A]. 23. Remove the fax unit [A]. 24. Remove the cap [A]. 2-73 D255/D256/M281/M282...
  • Page 102 Enhanced Security HDD Option Type M10 (D792-09) 25. Remove the slot cover [A]. 26. Remove the controller box cover [A]. D255/D256/M281/M282 2-74...
  • Page 103 Enhanced Security HDD Option Type M10 (D792-09)  The screw [B] is a small screw. Be careful not to use the wrong screw when installing the controller box cover. 27. Remove the controller board [A] with the BiCU [B].  Be careful not to damage the backside of the controller board [A] and the BiCU [B].
  • Page 104 Enhanced Security HDD Option Type M10 (D792-09) 29. Remove the HDD [A] from the HDD bracket [B]. 30. Disconnect the two cables [A] from the HDD [B]. 31. Remove the enhanced security HDD from its protective pack. D255/D256/M281/M282 2-76...
  • Page 105 Enhanced Security HDD Option Type M10 (D792-09) 32. Connect the two cables [A] to the enhanced security HDD [B]. 33. Install the enhanced security HDD [A] on the HDD bracket [B].  When installing the enhanced security HDD on the bracket, make sure to pass the cables through the hole [A] of the HDD bracket.
  • Page 106 Enhanced Security HDD Option Type M10 (D792-09) 34. Install the HDD with the bracket [A] on the controller box [B]. (hook×2) 35. Reassemble the machine.  When reattaching the controller box [A], make sure to secure the harness and flat cable to the harness guides, as shown below.
  • Page 107 Rev. 09/15/2016 Enhanced Security HDD Option Type M10 (D792-09) After Installing the HDD Connect the power cord and turn ON the main power. A message prompts you to format the hard disk. Press [Format]. Wait for the machine to finish formatting the hard disk. Do not touch the power switch while the hard disk format is in progress.
  • Page 108 Enhanced Security HDD Option Type M10 (D792-09) 2.7.3 INSTALLATION PROCEDURE (SP 5300/5310)  Turn OFF the main power, and unplug the machine power cord before starting the following procedure. Open the upper cover [A]. Remove the two screws from the upper cover [A]. ...
  • Page 109 Enhanced Security HDD Option Type M10 (D792-09) Lift the upper cover [A] by releasing the two hooks, and then put it on the mainframe so that you can access the bracket [B] on the right side of the machine. Remove the bracket [A]. Disconnect the flat cable from the BiCU [A].
  • Page 110 Enhanced Security HDD Option Type M10 (D792-09)  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged. Remove the plastic sheet [A] from the mainframe (hook×2), and then remove the upper cover [B].
  • Page 111 Enhanced Security HDD Option Type M10 (D792-09) Remove the paper feed tray [A] by pulling it out. Open the front cover [A]. 10. Remove the power connector cover [A]. 2-83 D255/D256/M281/M282...
  • Page 112 Enhanced Security HDD Option Type M10 (D792-09)  When removing the power connector cover, pull it in the direction of the arrow.  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover. 11.
  • Page 113 Enhanced Security HDD Option Type M10 (D792-09) 12. Close the rear upper cover [A]. 13. Open the rear lower cover [A], and then release the hook of the right cover [B] by rotating it in the direction of the blue arrow. 14.
  • Page 114 Enhanced Security HDD Option Type M10 (D792-09)  Be careful not to damage the hooks on the inside of the right cover when you remove or install the right cover. 15. Disconnect the flat cable and two connectors. D255/D256/M281/M282 2-86...
  • Page 115 Enhanced Security HDD Option Type M10 (D792-09)  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged. 16. Release the flat cable and harness from the harness guides. 17.
  • Page 116 Enhanced Security HDD Option Type M10 (D792-09) 18. Release the hook [A], and then remove the controller box [B]. 19. Remove the cap [A] from the controller box [B]. 20. Remove the slot cover [A]. D255/D256/M281/M282 2-88...
  • Page 117 Enhanced Security HDD Option Type M10 (D792-09) 21. Remove the controller box cover [A].  The screw [B] is a small screw. Be careful not to use the wrong screw when installing the controller box cover. 22. Remove the controller board [A] with the BiCU [B]. ...
  • Page 118 Enhanced Security HDD Option Type M10 (D792-09) 24. Connect the power source cable [A] and data cable [B] to the enhanced security HDD [C]. 25. Install the enhanced security HDD [A] on the HDD bracket [B] with the stepped screws. ...
  • Page 119 Enhanced Security HDD Option Type M10 (D792-09) 26. Install the HDD with the bracket [A] on the controller box [B] with the tapping screws. (hook×2) 27. Reassemble the machine.  When reattaching the controller board [A] with the BiCU [B] on the controller box [C], connect the two cables of the HDD to the controller board [A].
  • Page 120 Enhanced Security HDD Option Type M10 (D792-09)  When reattaching the bracket [A] of the controller box [B], do not interpose the harness and the flat cable between the bracket and the controller box. After Installing the HDD Connect the power cord and turn ON the main power. The message "Hard Disk is replaced.
  • Page 121 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 2.8 HARD DISK DRIVE OPTION TYPE P8 (M500-05) (SP 5300/5310 ONLY) 2.8.1 ACCESSORY CHECK Description Q’ty Power source cable Data cable Tapping screw: round point: 3×6 2-93 D255/D256/M281/M282...
  • Page 122 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 2.8.2 INSTALLATION PROCEDURE  Turn OFF the main power, and unplug the machine power cord before starting the following procedure.  You need two or more persons to lift the main machine. The main machine is highly unstable when it is lifted by one person, and may cause injury or property damage.
  • Page 123 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) Remove the screw from the rear side of the upper cover [A]. Lift the upper cover [A] by releasing the two hooks, and then put it on the mainframe so that you can access the bracket [B] on the right side of the machine. Remove the bracket [A].
  • Page 124 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) Disconnect the flat cable from the BiCU [A].  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged. Remove the plastic sheet [A] from the mainframe (hook×2), and then remove the upper cover [B].
  • Page 125 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)  Be careful not to damage the hooks on the inside of the upper cover when you remove or install the upper cover. Remove the paper feed tray [A] by pulling it out. Open the front cover [A].
  • Page 126 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 10. Remove the power connector cover [A].  When removing the power connector cover, pull it in the direction of the arrow.  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover.
  • Page 127 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 11. Remove the five screws from the right cover [A].  The screw [B] is a tapping screw. The screw [C] is a long screw. Be careful not to use the wrong screws when installing the right cover.
  • Page 128 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 13. Open the rear lower cover [A], and then release the hook of the right cover [B] by rotating it in the direction of the blue arrow. 14. Release the four hooks, and then remove the right cover [A]. D255/D256/M281/M282 2-100...
  • Page 129 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)  Be careful not to damage the hooks on the inside of the right cover when you remove or install the right cover. 15. Disconnect the flat cable and two connectors. 2-101 D255/D256/M281/M282...
  • Page 130 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)  Make sure to open the flap before disconnecting the flat cable [A] as shown in the following pictures. Otherwise, the connector may be damaged. 16. Release the flat cable and harness from the harness guides. 17.
  • Page 131 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)  The screw [B] is a tapping screw. Be careful not to use the wrong screws when installing the controller box. 18. Release the hook [A], and then remove the controller box [B]. 19.
  • Page 132 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) 21. Remove the controller box cover [A].  The screw [B] is a small screw. Be careful not to use the wrong screw when installing the controller box cover. 22. Remove the controller board [A] with the BiCU [B]. ...
  • Page 133 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)  Make sure to pass the cables through the hole [A] of the HDD bracket. 24. Install the HDD [A] on the controller box [B] with the tapping screws. (hook×2) 25.
  • Page 134 Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only) Rev. 09/15/2016 When reattaching the controller box [A], make sure to secure the harness and flat cable to the harness guides, as shown below. When reattaching the bracket [A] of the controller box [B], do not interpose harness and flat cable between bracket and controller box.
  • Page 135 Internal Options 2.9 INTERNAL OPTIONS 2.9.1 LIST OF SLOTS Slot Option USB Device Server Option Type M19 IEEE 1284 Interface Board Type M19 I/F slot IEEE 802.11 Interface Unit Type M24 Extended USB Board Type M19 File Format Converter Type M19 USB ports Bluetooth Interface Unit Type D *1 There is no difference between the left and right USB ports.
  • Page 136 IEEE 1284 Interface Board Type M19 (D3C0-17) 2.10 IEEE 1284 INTERFACE BOARD TYPE M19 (D3C0-17) 2.10.1 ACCESSORY CHECK Description Q’ty IEEE 1284 interface board EMC address sheet FCC sheet RoHS sheet RoHS decal 2.10.2 INSTALLATION PROCEDURE IEEE 1284 Interface Board Type M19 is installed by the end user. For instructions on installing, please refer to the operating instructions "About This Machine"...
  • Page 137 IEEE 802.11 Interface Unit Type M24 (M500-08) 2.11 IEEE 802.11 INTERFACE UNIT TYPE M24 (M500-08) 2.11.1 ACCESSORY CHECK Description Q’ty IEEE 802.11 interface board 2.11.2 INSTALLATION PROCEDURE IEEE 802.11 Interface Unit Type M24 is installed by the end user. For instructions on installing, please refer to the operating instructions "About This Machine"...
  • Page 138 Bluetooth Interface Unit Type D (D566-01) (MP 501/601 Only) 2.12 BLUETOOTH INTERFACE UNIT TYPE D (D566-01) (MP 501/601 ONLY) 2.12.1 ACCESSORY CHECK Description Q’ty Bluetooth interface unit EMC address sheet CD-ROM Caution sheet Caution chart FCC sheet FCC DOC sheet 2.12.2 INSTALLATION PROCEDURE Bluetooth Interface Unit Type D is installed by the end user.
  • Page 139 USB Device Server Option Type M19 (D3BC-28, 29) 2.13 USB DEVICE SERVER OPTION TYPE M19 (D3BC-28, 2.13.1 ACCESSORY CHECK Description Q’ty USB cable Interface board Ferrite core Cable ties Interface Board 2-111 D255/D256/M281/M282...
  • Page 140 USB Device Server Option Type M19 (D3BC-28, 29) Item Description Switch Use to reset to the factory settings. Ethernet port Use to connect the Ethernet cable. Use to connect this option to the main machine. USB port Do not use this port with other options. 2.13.2 INSTALLATION PROCEDURE ...
  • Page 141 USB Device Server Option Type M19 (D3BC-28, 29) Tighten the two screws to secure the interface board. Using the supplied USB cable [A], connect the USB device server to the machine. Mount the ferrite cores on the Ethernet cable, while looping the cable at 3 cm (approx. 1.2 inch) [A] from the each end of the cable.
  • Page 142 USB Device Server Option Type M19 (D3BC-28, 29) Only when installing this option in NA, fix each ferrite core with the cable tie [A]. Insert the Ethernet cable [A] into the Ethernet board on this option. Insert the other end of the Ethernet cable to a PC for network setting. Plug the power cord into the wall socket and turn ON the main power.
  • Page 143 Rev. 08/09/2016 USB Device Server Option Type M19 (D3BC-28, 29) What Do the LED Indicators Mean? When this option is properly installed and recognized by the main machine, the LED indicators light up under the following conditions. LED Color Lights Up When: Green and Yellow 1000BASE-T operates.
  • Page 144 USB Device Server Option Type M19 (D3BC-28, 29) IP Address Setting This section describes how to set an IP address on this option manually. You can set an IP address which is not only on the same network segment but also on a different network segment to share a single machine with devices in multiple networks.
  • Page 145 USB Device Server Option Type M19 (D3BC-28, 29) Enter "root" in the user name textbox and click [OK]. Input [IP Address], [Subnet Mask] and [Default Gateway]. 10. Set other items if necessary. 11. Click [Set]. 12. Close the web browser. 13.
  • Page 146 File Format Converter Type M19 (D3BR-04) (MP 501/601 Only) 2.14 FILE FORMAT CONVERTER TYPE M19 (D3BR-04) (MP 501/601 ONLY) 2.14.1 ACCESSORY CHECK Description Q’ty File Format Converter (MLB: Media Link Board) EMC address sheet FCC sheet RoHS decal RoHS label 2.14.2 INSTALLATION PROCEDURE File Format Converter Type M19 is installed by the end user.
  • Page 147 Extended USB Board Type M19 (D3BS-01) 2.15 EXTENDED USB BOARD TYPE M19 (D3BS-01) 2.15.1 ACCESSORY CHECK Description Q’ty Extended USB board Connector cap EMC address sheet FCC sheet RoHS decal RoHS label 2.15.2 INSTALLATION PROCEDURE Extended USB Board Type M19 is installed by the end user. For instructions on installing, please refer to the operating instructions "About This Machine"...
  • Page 148 SD Card Options 2.16 SD CARD OPTIONS 2.16.1 SD CARD SLOTS Slots Description Use for the following SD card options.  OCR Unit Type M13  SD Card Slot 1 (option IPDS Unit Type M24  slot) XPS Direct Print Option Type M24 ...
  • Page 149 SD Card Appli Move 2.17 SD CARD APPLI MOVE 2.17.1 OVERVIEW The service program "SD Card Appli Move" (SP5-873) lets you copy application programs from one SD card to another SD card. You cannot run application programs from Slot 2. However you can move application programs from Slot 2 to Slot 1 with the following procedure.
  • Page 150 SD Card Appli Move 2.17.3 MOVE EXEC The menu "Move Exec" (SP5-873-001) lets you copy application programs from the original SD card to another SD card.  Do not turn ON the write protect switch of any application SD card. If the write protect switch is ON, a download error (e.g.
  • Page 151 SD Card Appli Move Turn OFF the main power. Remove the SD card from SD card slot 2.  This step assumes that the application programs in the SD card are used by the machine. 10. Turn ON the main power. 11.
  • Page 152 OCR Unit Type M13 (D3AC-23, 24, 25) (MP 501/601 Only) 2.18 OCR UNIT TYPE M13 (D3AC-23, 24, 25) (MP 501/601 ONLY) 2.18.1 ACCESSORY CHECK Description Q’ty OCR unit SD card Caution sheet (EU only) RoHS sheet (AP/CHN only) RoHS decal (AP/CHN only) 2.18.2 INSTALLATION PROCEDURE Turn OFF the main power.
  • Page 153 OCR Unit Type M13 (D3AC-23, 24, 25) (MP 501/601 Only) Insert a flathead screwdriver into [A] to release the hook on the inside of the controller cover [B]. Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.
  • Page 154 OCR Unit Type M13 (D3AC-23, 24, 25) (MP 501/601 Only)  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover. Insert the OCR Unit Type M13 SD card in SD Card Slot 1 [A] (upper slot). Turn ON the main power.
  • Page 155 OCR Unit Type M13 (D3AC-23, 24, 25) (MP 501/601 Only)  On the first run, SP5-878-004 links the SD card, and on the second run, copies dictionary data. 11. Turn OFF the main power, and remove the SD card from the SD card slot. ...
  • Page 156 OCR Unit Type M13 (D3AC-23, 24, 25) (MP 501/601 Only) 2.18.3 RECOVERY PROCEDURE When this option is installed, a function is saved on the HDD, and ID information on the SD card is saved in the NVRAM. Therefore, when replacing the HDD and/or NVRAM, this option must be reinstalled.
  • Page 157 XPS Direct Print Option Type M24 (D3CP-12) 2.19 XPS DIRECT PRINT OPTION TYPE M24 (D3CP-12) 2.19.1 ACCESSORY CHECK Description Q’ty XPS Direct Print SD card EMC address sheet RoHS sheet RoHS decal 2.19.2 INSTALLATION PROCEDURE XPS Direct Print Option Type M24 is installed by the end user. For instructions on installing, please refer to the operating instructions "About This Machine".
  • Page 158 IPDS Unit Type M24 (M500-02, 03, 04) 2.20 IPDS UNIT TYPE M24 (M500-02, 03, 04) 2.20.1 ACCESSORY CHECK Description Q’ty IPDS Emulation SD card Decal EULA sheet (NA only) Caution sheet CD-ROM RoHS sheet (AP/CHN only) RoHS decal (AP/CHN only) 2.20.2 INSTALLATION PROCEDURE IPDS Unit Type M24 is installed by the end user.
  • Page 159 VM CARD Type P8 (M500-09, 10, 11) (SP 5300/5310 Only) 2.21 VM CARD TYPE P8 (M500-09, 10, 11) (SP 5300/5310 ONLY) 2.21.1 ACCESSORY CHECK Description Q’ty VM SD card Caution sheet (EU only) 2.21.2 INSTALLATION PROCEDURE VM CARD Type P8 is installed by the end user. For instructions on installing, please refer to the operating instructions "Operating Instructions".
  • Page 160 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) 2.22 DATAOVERWRITESECURITY UNIT TYPE M19 (D3BS-03) (MP 501/601 ONLY) 2.22.1 OVERVIEW The machine’s hard disk stores all document data from the Copier, Printer, and Scanner functions. It also stores the data of users’ Document Server and code counters, and the Address Book. To prevent data on the hard disk being leaked before disposing the machine, you can overwrite all data stored on the hard disk (Erase All Memory).
  • Page 161 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) 2.22.3 BEFORE YOU BEGIN THE PROCEDURE Confirm that the DataOverwriteSecurity unit SD card is the correct type for the machine. The correct type for this machine is "Type M19".  If you install any version other than "Type M19" for this machine, you will have to replace the NVRAM and do this installation procedure again.
  • Page 162 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) Seal Check and Removal Before opening the box, make sure that the seal has not been broken or peeled off. If the seal has been broken or peeled off (even partially), this is considered an arrival defect. Note that once the seal is peeled off, this will leave a mark on the bag.
  • Page 163 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) 2.22.4 INSTALLATION PROCEDURE Turn OFF the main power, and then remove the power plug and cables that are connected. Open the rear upper cover [A]. Insert a flathead screwdriver into [A] to release the hook on the inside of the controller cover [B].
  • Page 164 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover.
  • Page 165 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) Reattach the controller cover. Insert the power cord into the outlet and turn ON the main power.  When installing more than one SD card, perform the merge operation. Enter the SP mode. Do this step only if you are installing the option on a machine that is already in use (not a new machine): ...
  • Page 166 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) 2.22.5 CONFIGURING "AUTO ERASE MEMORY" (PERFORMED BY THE CUSTOMER) Press the [User Tools] icon. Press [Machine Features]. Press [System Settings]. Press [Administrator Tools]. Press [Next] twice. Press [Auto Erase Memory Setting]. Press [On]. Select the method of overwriting.
  • Page 167 DataOverwriteSecurity Unit Type M19 (D3BS-03) (MP 501/601 Only) 13. Check the display and make sure that the Data Overwrite icon appears. When Auto Erase Memory is enabled, the Data Overwrite icon will be indicated in the bottom left of the panel display. 14.
  • Page 168 Security Setting 2.23 SECURITY SETTING 2.23.1 SECURITY FUNCTION INSTALLATION The machine contains the Security functions (Data Overwrite Security and HDD Encryption unit) in the controller board. If you are installing a new machine, it is recommended that you activate Data Overwrite Security and HDD Encryption by selecting the following on the operation panel.
  • Page 169 Security Setting Print the encryption key and keep the encryption key (paper sheet) in a safe place. If the encryption key is lost when you need it, the controller board, HDD and NVRAM must all be replaced at the same time. ...
  • Page 170 Security Setting Using Auto Erase Memory The Auto Erase Memory function can be enabled by the following procedure. Log in as the machine administrator from the control panel. Press [System Settings]. Press [Administrator Tools]. Press [Next] three twice. Press [Auto Erase Memory Setting]. Press [On].
  • Page 171 Security Setting 12. Check the display and make sure that the Data Overwrite icon appears. When Auto Erase Memory is enabled, the Data Overwrite icon will be indicated in the bottom left of the panel display. Icon Icon name Explanation This icon is displayed when there is Dirty temporary data to be overwritten, and...
  • Page 172 Security Setting 3. From [User Administrator Authentication], [Machine Administrator Authentication], [Network Administrator Authentication], and [File Administrator Authentication], set the administrator authentication setting to [On]. If this setting is off, tell the customer that this setting must be on before you do the installation procedure.
  • Page 173 Security Setting 2.23.4 HDD ENCRYPTION (MP 501/601) Before You Begin the Procedure: Make sure that the following settings (1) to (3) are not at their factory default values. (1) Supervisor login password (2) Administrator login name (3) Administrator login password If any of these settings are at their factory default values, tell the customer that these settings must be changed before you do the installation procedure.
  • Page 174 Security Setting Enable Encryption Setting Machine Data Encryption Settings can be enabled by the following procedure.  When setting up encryption, specify whether to start encryption after deleting data (initialize) or encrypt and retain existing data. If data is retained, it may take some time to encrypt it.
  • Page 175 Security Setting Press [Encrypt]. Select the data to be carried over to the HDD and not be reset.  To carry all of the data over to the HDD, select [All Data].  To carry over only the machine settings data, select [File System Data Only]. ...
  • Page 176 Security Setting Confirm whether the encryption has been completed or not on this display. Backing Up the Encryption Key The encryption key can be backed up. Select whether to save it to an SD card or to print it.  The encryption key is required for data recovery if the machine malfunctions.
  • Page 177 Security Setting Encryption Key Restoration How to restore the old encryption key to the machine The following message appears after the controller board is replaced. In such a case, it is necessary to restore the encryption key to the new controller board. To do this, follow the procedure below.
  • Page 178 Security Setting Prepare an SD card. Create a directory named "restore_key" inside the root directory of the SD card. Then, save the "nvram_key.txt" file using the following name: /restore_key/nvram_key.txt Create a text file and write "nvclear".  Write this string at the head of the file. ...
  • Page 179 Security Setting 3. From [User Administrator Authentication], [Machine Administrator Authentication], [Network Administrator Authentication], and [File Administrator Authentication], set the administrator authentication setting to [On]. If this setting is off, tell the customer that this setting must be on before you do the installation procedure.
  • Page 180 Security Setting 10. Log out. 11. Turn OFF the main power, and then turn the main power back ON. The machine will start to convert the data on the memory after you turn ON the main power. Wait until the message "Memory conversion complete. Turn the power switch off." appears, and then turn OFF the main power again.
  • Page 181 Security Setting  Ask the administrator to enter the encryption key. The key has already been printed out by the user and may have been saved in the "key_xxxxxxxxxxx.txt" file. (The function of back-up the encryption key to the SD card directly is provided 11A products or later.) Turn ON the main power.
  • Page 182 Security Setting Confirm that a message is displayed on the LCD telling to insert the SD card that contains the encryption key. Turn OFF the main power. Insert the SD card that contains the encryption key into SD Card Slot 2 (the lower slot). Turn ON the main power.
  • Page 183 @Remote Settings 2.24 @REMOTE SETTINGS  Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person. Check points before making @Remote settings The setting of SP5-816-201 in the mainframe must be "0". Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
  • Page 184 @Remote Settings Value Meaning Solution/ Workaround Request number confirmation Processing. Please wait. executing Already registered Parameter error Dial-up authentication error Answer tone detection error Carrier detection error * These errors occur only in the modems Invalid setting value (modem) that support @Remote. Low power supply current unplugged modem Busy line...
  • Page 185 @Remote Settings Value Meaning Solution/ Workaround Succeeded Request number error Check the request number again. Already registered Check the registration status. Communication error (proxy Check the network condition. enabled) Communication error (proxy Check the network condition. disabled) Proxy error (Authentication error) Check Proxy user name and password. Other error See "SP5-816-208 Error Codes"...
  • Page 186 @Remote Settings These are caused by operation errors, or incorrect settings. Code Meaning Solution/ Workaround Obtain a request number before Inquiry, registration attempted without -12002 attempting the Inquiry or acquiring Request No. registration. Attempted registration without Perform confirmation before -12003 execution of a confirmation and no attempting the registration.
  • Page 187 @Remote Settings Errors Caused by Response from GW URL Code Meaning Solution/ Workaround -2385 Other error -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service Two registrations for the same Check the registration condition of -2391 mainframe the mainframe.
  • Page 188 Operation Guidance for Users 2.25 OPERATION GUIDANCE FOR USERS Function/Operation Instruction to provide  Basic machine How to load and replace the toner cartridge and the waste toner functions, operations bottle  How to load paper  How to turn ON/OFF the main power ...
  • Page 189 PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 191 Yield Parts Settings 3. PREVENTIVE MAINTENANCE 3.1 YIELD PARTS SETTINGS 3.1.1 YIELD PARTS REPLACEMENT PROCEDURE The parts mentioned in the table have a target yield. However, the total copy/print volume made by the machine will not reach the target yield within the machine’s targeted lifetime if the machine is used under the target usage conditions (ACV, color ratio, P/J, and C/O).
  • Page 192 Yield Parts Settings Operation check Check if the sample image has been copied normally. D255/D256/M281/M282...
  • Page 193 REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 09/15/2016 Added “After Replacement of Development Unit” 08/09/2016 Added Fusing Unit note for replacement procedure.
  • Page 195 Notes on the Main Power Switch 4. REPLACEMENT AND ADJUSTMENT 4.1 NOTES ON THE MAIN POWER SWITCH 4.1.1 PUSH SWITCH The main power button of this machine has been changed to a push-button switch (push button) from the conventional rocker switch. The push switch has characteristics and specifications different from the rocker switch.
  • Page 196 Notes on the Main Power Switch  Automatic restart deals with cases when you accidentally unplugged the AC power cord or unexpected power outages. By keeping the power flag ON, after the resumption of power, the machine will start up automatically. In rare cases, when you reconnect the AC power cord to a power outlet, the machine does not start automatically.
  • Page 197 Beforehand 4.2 BEFOREHAND  Before you begin a procedure, please do the following: For MP 501 and MP 601, which have fax features, print out all messages stored in the memory, the lists of user-programmed items, and the system parameter list. If there are printer jobs in the machine, print out all jobs in the printer buffer.
  • Page 198 Special Tools 4.3 SPECIAL TOOLS The following special tools should be prepared for maintenance of this machine in the field. U: Unique for this machine C: Common with listed machine Part Number Description Q’ty Unique or Common B6455030 SD Card 2GB C (General) B6455040 SD Card 8GB...
  • Page 199 Image Adjustment 4.4 IMAGE ADJUSTMENT 4.4.1 PRINTING  Make sure the paper is set correctly in each paper tray before you start these adjustments.  Use Trimming Area Pattern (SP2-109-003, No.14) to print the test pattern for the following procedures. ...
  • Page 200 Image Adjustment Check the side-to-side registration [B] for each paper feed station, and adjust them using SP1-002. Paper Feed Station SP No. Adjustment Range Tray 1 (Main unit) SP1-002-001 Tray 2 (Optional tray) SP1-002-002 Tray 3 (Optional tray) SP1-002-003 Tray 4 (Optional tray) SP1-002-004 4±2.5 mm Tray 5 (Optional tray)
  • Page 201 Image Adjustment Edge SP No. Adjustment Range Left Edge SP2-103-001 Right Edge SP2-103-002 4±2.5 mm Leading Edge SP2-103-003 Trailing Edge SP2-103-004 Main Scan Magnification Use SP2-109-003, No.5 (Grid Pattern) to print the single-dot grid pattern. Check the magnification, and adjust the magnification using SP2-102-001 (Magnification Adjustment Main Scan) if necessary.
  • Page 202 Image Adjustment 4.4.2 SCANNING (MP 501/601 ONLY)  Before doing the following scanner adjustments, perform or check the printing registration /side-to-side adjustment and the blank margin adjustment. Registration: Platen Mode A: Side-to-side Registration (Main Scan Reg) Place the test chart on the exposure glass and make a copy from one of the feed stations.
  • Page 203 Image Adjustment 4.4.3 ARDF IMAGE ADJUSTMENT (MP 501/601 ONLY) Registration A: Side-to-side Registration Place the temporary test chart on the ARDF and make a copy from one of the feed stations. Check the registration, and adjust them using the following SP modes if necessary. SP No.
  • Page 204 Factory SP Settings 4.5 FACTORY SP SETTINGS This section provides the factory SP settings. You can check the factory SP settings with the SMC report provided with the machine. The SMC report is stored in the paper feed tray. (For details, see page 2-8 "SMC Storage") If the SMC report is not stored with the machine, refer to the tables in this section.
  • Page 205 Factory SP Settings Factory SP No. SP Name Default Value Setting SP4-611-002 Gray Balance Set: B: DF Scan -100 digit -- digit Auto Logout Timer: Auto Logout SP5-101-107 1: Enable 0: Disable Time SP5-305-101 Auto Off Set: Set Function 1: Enable 0: Disable OpePanel Setting: Cheetah Panel SP5-748-201...
  • Page 206 Factory SP Settings Factory SP No. SP Name Default Value Setting ADF Timing Adjustment: Leading SP6-026-004 -16 pulse -- pulse Edge End Timing: Rear ADF Adjustment Scan Speed: SP6-027-001 +0.0 % -- % Simplex Mode ADF Adjustment Scan Speed: SP6-027-003 +0.0 % -- % Duplex Mode: Rear...
  • Page 207 Factory SP Settings Factory SP No. SP Name Default Value Setting NA/EU :0 NA/EU :0 (Off) SP5-805-002 Drum Heater (Off) AP: 1 (ON) AP: 1 (ON) 0 or 9 (Set the SP5-907-001 Plug & Play Maker/Model Name appropriate setting for the model) *1: This setting is specific to the machine type.
  • Page 208 Exterior Covers (MP 501/601) 4.6 EXTERIOR COVERS (MP 501/601) 4.6.1 SCANNER FRONT COVER Insert a flathead screwdriver at [A] to release the hook of the scanner front cover [B]. Release the two hooks of the scanner front cover [A]. Insert a flathead screwdriver at [A] to release the hook, and then remove the scanner front cover [B].
  • Page 209 Exterior Covers (MP 501/601)  Be careful not to damage the hooks on the inside of the scanner front cover when you remove or install the scanner front cover. 4.6.2 FRONT COVER Remove the paper feed tray [A] by pulling it out. Open the bypass tray [A].
  • Page 210 Exterior Covers (MP 501/601) Release the left hinge [A] of the bypass tray with a flathead screwdriver by slightly bending the bypass tray inward. Release the right hinge [A] of the bypass tray by sliding it to the left. D255/D256/M281/M282 4-16...
  • Page 211 Exterior Covers (MP 501/601) Remove the right connecting arm [A] and left connecting arm [B] of the bypass tray [C]. Remove the bypass tray [C]. 4-17 D255/D256/M281/M282...
  • Page 212 Exterior Covers (MP 501/601) Push the button [A] and open the front cover [B]. Remove the switch cover [A]. D255/D256/M281/M282 4-18...
  • Page 213 Exterior Covers (MP 501/601) Remove the spring [A] and power switch [B]. 10. Remove the belt [A]. 11. Remove the front cover [A] by releasing the left hinge [B]. 4-19 D255/D256/M281/M282...
  • Page 214 Exterior Covers (MP 501/601) 4.6.3 RIGHT UPPER COVER Remove the rear left stay. (page 4-37) Push the button [A] and open the front cover [B]. Release the hook [A] of the right upper cover [B] by opening the cover in the direction of the arrow.
  • Page 215 Exterior Covers (MP 501/601) Remove the right upper cover [A] by inserting a flathead screwdriver into [B].  Be careful not to damage the hooks on the inside of the right upper cover when you remove or install the right upper cover. 4-21 D255/D256/M281/M282...
  • Page 216 Exterior Covers (MP 501/601) 4.6.4 RIGHT LOWER COVER Remove the right upper cover. (page 4-20) Remove the paper feed tray [A] by pulling it out. Remove the power connector cover [A].  When removing the power connector cover, pull it in the direction of the arrow. D255/D256/M281/M282 4-22...
  • Page 217 Exterior Covers (MP 501/601)  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover. Remove the four screws from the right lower cover [A]. Close the rear upper cover [A]. 4-23 D255/D256/M281/M282...
  • Page 218 Exterior Covers (MP 501/601) Open the rear lower cover [A], and then release the hook of the right lower cover [B] by rotating it in the direction of the blue arrow. Release the hooks [A] and [B]. Remove the right lower cover [A] by rotating it in the direction of the arrow. D255/D256/M281/M282 4-24...
  • Page 219 Exterior Covers (MP 501/601)  Be careful not to damage the hooks on the inside of the right lower cover when you remove or install the right lower cover.  Do not remove the screw [A] when removing the right lower cover [B]. 4-25 D255/D256/M281/M282...
  • Page 220 Exterior Covers (MP 501/601) 4.6.5 LEFT UPPER COVER Push the button [A] and open the front cover [B]. , and in order to release the three hooks of Insert a flathead screwdriver into the left upper cover [A]. Remove the left upper cover [A] by inserting a flathead screwdriver into [B]. D255/D256/M281/M282 4-26...
  • Page 221 Exterior Covers (MP 501/601)  Be careful not to damage the hooks on the inside of the left upper cover when you remove or install the left upper cover. 4.6.6 LEFT MIDDLE COVER Remove the following covers.  Left upper cover (page 4-26) ...
  • Page 222 Exterior Covers (MP 501/601) Release the hook by lifting the left middle cover [A] upward. Release the hooks in the order of , and Remove the left middle cover [A] and waste toner bottle cover [B].  Be careful not to damage the hooks on the inside of the left middle cover when you remove or install the left middle cover.
  • Page 223 Exterior Covers (MP 501/601) 4.6.7 LEFT LOWER COVER Remove the left middle cover. (page 4-27) Remove the screw holding the left lower cover [A]. Release the hook by opening the right side of the left lower cover as shown below, and then remove the left lower cover [A].
  • Page 224 Exterior Covers (MP 501/601) 4.6.8 LEFT REAR COVER Open the rear upper cover [A]. Remove the left rear cover [A] by rotating it in the direction of the arrow. (hook×2)  Be careful not to damage the hooks on the inside of the left rear cover when you remove or install the left rear cover.
  • Page 225 Exterior Covers (MP 501/601) 4.6.9 REAR UPPER COVER Remove the following covers.  Left lower cover (page 4-29)  Rear middle cover (page 4-33) Remove the ground screw from the left side of the machine. Open the transparent film [A]. (hook×2) Disconnect two connectors, and then release them from the harness guide [A].
  • Page 226 Exterior Covers (MP 501/601) Open the rear upper cover [A]. Release the left hinge [A] of the rear upper cover [B] by slightly bending the rear upper cover inward. Remove the rear upper cover [A] by sliding it to the left. D255/D256/M281/M282 4-32...
  • Page 227 Exterior Covers (MP 501/601)  When removing the rear upper cover, release the harness [A] from the mainframe. 4.6.10 REAR MIDDLE COVER Remove the rear lower cover. (page 4-35) Release three hooks of the rear middle cover [A] in the order of , and ...
  • Page 228 Exterior Covers (MP 501/601)  When releasing the hook at , pull the left side [A] of the rear middle cover while pressing the hook upward. Remove the rear middle cover [A] by rotating in the direction of the arrow. ...
  • Page 229 Exterior Covers (MP 501/601) 4.6.11 REAR LOWER COVER Release the right hinge [A] of the rear lower cover [B] by pushing the rear lower cover inward with a flathead screwdriver. Remove the rear lower cover [A] by sliding it to the right. 4-35 D255/D256/M281/M282...
  • Page 230 Exterior Covers (MP 501/601) 4.6.12 REAR CENTER STAY Remove the following covers.  Rear left stay (page 4-37)  Left upper cover (page 4-26) Remove the screw from the rear center stay [A]. Insert a flathead screwdriver into [A] and [B] to release the hooks of the rear center stay [C].
  • Page 231 Exterior Covers (MP 501/601) 4.6.13 REAR LEFT STAY Remove the controller cover. (page 4-45) Insert a flathead screwdriver in the order of , and to release three hooks of the rear left stay [A]. Remove the rear left stay [A]. ...
  • Page 232 Exterior Covers (MP 501/601) 4.6.14 PAPER EXIT COVER Remove the rear center stay. (page 4-36) Remove the two screws from the paper exit cover [A]. Remove the paper exit cover [A] from the right side. (hook×1)  Be careful not to damage the hook at the rear of the paper exit cover when you remove or install the paper exit cover.
  • Page 233 Exterior Covers (MP 501/601) 4.6.15 PAPER EXIT TRAY Remove the scanner unit. (page 4-76) Remove the controller box. (page 4-128) Remove the following covers.  Left lower cover (page 4-29)  Paper exit cover (page 4-38) Release the lock lever [A] by rotating it towards you, and then remove the toner cartridge [B].
  • Page 234 Exterior Covers (MP 501/601) Release the USB cable [A] and harness [B] of the operation panel from the harness guides. Remove the operation panel unit with bracket [A]. D255/D256/M281/M282 4-40...
  • Page 235 Exterior Covers (MP 501/601) Remove the bracket [A].  The screw [B] is a sems screw. Be careful not to use the wrong screw when installing the paper exit tray. 10. Remove the two screws from the left side cover [A]. 4-41 D255/D256/M281/M282...
  • Page 236 Exterior Covers (MP 501/601) 11. Remove the left side cover [A].  These two screws are tapping screws. Be careful not to use the wrong screws when installing the paper exit tray. 12. Remove the front right cover [A]. 13. Remove the two screws from the right side cover [A]. D255/D256/M281/M282 4-42...
  • Page 237 Exterior Covers (MP 501/601) 14. Remove the right side cover [A].  These two screws are tapping screws. Be careful not to use the wrong screws when installing the paper exit tray. 15. Remove the paper exit tray [A]. 4-43 D255/D256/M281/M282...
  • Page 238 Exterior Covers (MP 501/601)  The screw [B] is a sems screw. Be careful not to use the wrong screw when installing the paper exit tray.  Be careful not to damage the hooks on the inside of the paper exit tray when you remove or install the paper exit tray.
  • Page 239 Exterior Covers (MP 501/601) 4.6.16 CONTROLLER COVER Open the rear upper cover [A]. Insert a flathead screwdriver into [A] to release the hook of the controller cover [B]. Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow.
  • Page 240 Exterior Covers (MP 501/601)  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover. D255/D256/M281/M282 4-46...
  • Page 241 Exterior Covers (SP 5300/5310) 4.7 EXTERIOR COVERS (SP 5300/5310) 4.7.1 UPPER COVER Remove the controller cover. (page 4-67) Open the upper cover [A]. Remove the two screws from the upper cover [A].  The screw [B] is a sems screw. The screw [C] is a tapping screw. Be careful not use the wrong screws when installing the upper cover.
  • Page 242 Exterior Covers (SP 5300/5310) Lift the upper cover [A] by releasing the two hooks, and then put it on the mainframe so that you can access the bracket [B] on the right side of the machine. Remove the bracket [A]. Disconnect the flat cable from the BiCU [A].
  • Page 243 Exterior Covers (SP 5300/5310)  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged. Remove the plastic sheet [A] from the main frame (hook×2), and then remove the upper cover [A].
  • Page 244 Exterior Covers (SP 5300/5310) 4.7.2 FRONT COVER Remove the paper feed tray [A] by pulling it out. Open the bypass tray [A]. Release the left hinge [A] of the bypass tray with a flathead screwdriver by slightly bending the bypass tray inward. D255/D256/M281/M282 4-50...
  • Page 245 Exterior Covers (SP 5300/5310) Release the right hinge [A] of the bypass tray by sliding it to the left. 4-51 D255/D256/M281/M282...
  • Page 246 Exterior Covers (SP 5300/5310) Remove the right connecting arm [A] and left connecting arm [B] of the bypass tray [C]. Remove the bypass tray [C]. Open the upper cover [A], and then open the front cover [B]. D255/D256/M281/M282 4-52...
  • Page 247 Exterior Covers (SP 5300/5310) Remove the screw from the switch cover [A]. Release the right hinge [A] of the front cover. 10. Remove the switch cover [A]. 11. Remove the spring [A] and power switch [B]. 4-53 D255/D256/M281/M282...
  • Page 248 Exterior Covers (SP 5300/5310) 12. Remove the front cover [A] by releasing the left hinge [B]. 4.7.3 RIGHT COVER Remove the upper cover. (page 4-47) Remove the paper feed tray [A] by pulling it out. Open the front cover [A]. Remove the power connector cover [A].
  • Page 249 Exterior Covers (SP 5300/5310)  When removing the power connector cover, pull it in the direction of the arrow.  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover. 4-55 D255/D256/M281/M282...
  • Page 250 Exterior Covers (SP 5300/5310) Remove five screws from the right cover [A].  The screw [B] is a tapping screw. The screw [C] is a long screw. Be careful not to use the wrong screws when installing the right cover. Close the rear upper cover [A].
  • Page 251 Exterior Covers (SP 5300/5310) Open the rear lower cover [A], and then release the hook of the right cover [B] by rotating it in the direction of the blue arrow. Release the four hooks, and then remove the right cover [A]. 4-57 D255/D256/M281/M282...
  • Page 252 Exterior Covers (SP 5300/5310)  Be careful not to damage the hooks on the inside of the right cover when you remove or install the right cover. 4.7.4 LEFT UPPER COVER Remove the following covers.  Upper cover (page 4-47) ...
  • Page 253 Exterior Covers (SP 5300/5310) Release the hook by lifting the left upper cover [A] upward. Release the hooks in the order of , and Remove the left upper cover [A] and waste toner bottle cover [B].  Be careful not to damage the hooks on the inside of the left upper cover when you remove or install the left upper cover.
  • Page 254 Exterior Covers (SP 5300/5310) 4.7.5 LEFT LOWER COVER Remove the left upper cover. (page 4-58) Remove the screw holding the left lower cover [A]. Release the hook by opening the right side of the left lower cover as shown below, and then remove the left lower cover [A].
  • Page 255 Exterior Covers (SP 5300/5310) 4.7.6 LEFT REAR COVER Open the rear upper cover [A]. Remove the left rear cover [A] by rotating it in the direction of the arrow.  Be careful not to damage the hooks on the inside of the left rear cover when you remove or install the left rear cover.
  • Page 256 Exterior Covers (SP 5300/5310) 4.7.7 REAR UPPER COVER Remove the following covers.  Left lower cover (page 4-60)  Rear middle cover (page 4-64) Remove the ground screw. Open the transparent film [A]. (hook×2) Disconnect the two connectors, and then release them from the harness guide [A]. D255/D256/M281/M282 4-62...
  • Page 257 Exterior Covers (SP 5300/5310) Open the rear upper cover [A]. Release the left hinge [A] of the rear upper cover [B] by slightly bending the rear upper cover inward. Remove the rear upper cover [A] by sliding it to the left. 4-63 D255/D256/M281/M282...
  • Page 258 Exterior Covers (SP 5300/5310)  When removing the rear upper cover, release the harness [A] from the mainframe. 4.7.8 REAR MIDDLE COVER Remove the rear lower cover. (page 4-66) Release three hooks of the rear middle cover [A] in the order of , and ...
  • Page 259 Exterior Covers (SP 5300/5310)  When releasing the hook at , pull the left side [A] of the rear middle cover while pressing the hook upward. Remove the rear middle cover [A] by rotating in the direction of the arrow. ...
  • Page 260 Exterior Covers (SP 5300/5310) 4.7.9 REAR LOWER COVER Release the right hinge [A] of the rear lower cover [B] by pushing the rear lower cover inward with a flathead screwdriver. Remove the rear lower cover [A] by sliding it to the right. D255/D256/M281/M282 4-66...
  • Page 261 Exterior Covers (SP 5300/5310) 4.7.10 CONTROLLER COVER Open the rear upper cover [A]. Release the hook by opening the right side of the cover, and then remove the cover [A] by rotating it in the direction of the blue arrow. ...
  • Page 262 Operation Panel (MP 501/601) 4.8 OPERATION PANEL (MP 501/601) This section includes only the replacement procedure which is unique for the MP 501/601 series. The replacement procedures for the other parts are included in the FSM for the Smart Operation Panel, because these parts are also used with other models.
  • Page 263 Operation Panel (MP 501/601) Insert a flathead screwdriver into [A] to release the hook, and then remove the operation panel arm upper cover [B].  Be careful not to damage the hooks on the operation panel arm upper cover when you remove or install the operation panel arm upper cover.
  • Page 264 Operation Panel (MP 501/601) Pull out the USB cable [A]. Remove the operation panel [A] from the mainframe. Remove the rear center cover [A]. D255/D256/M281/M282 4-70...
  • Page 265 Operation Panel (MP 501/601) 10. Remove the rear right cover [A] and rear left cover [B]. 11. Remove the right hinge cover [A] and left hinge cover (lower) [B]. 12. Remove the left hinge cover (upper) [A] and left hinge cover (left) [B]. (hook×2) 4-71 D255/D256/M281/M282...
  • Page 266 Operation Panel (MP 501/601) 13. Remove the right hinge [A] and left hinge [B]. 14. Remove the USB cable [A] and ground cable [B]. D255/D256/M281/M282 4-72...
  • Page 267 Operation Panel (MP 501/601) Before Installing the New Operation Panel There is a DIP switch [A] on the sub board of the operation panel. The switch setting to use depends on the model. Make sure that only switch No. 3 and 7 are ON. Otherwise, SC672-11 occurs when starting the machine.
  • Page 268 Operation Panel (SP 5300/5310) 4.9 OPERATION PANEL (SP 5300/5310) 4.9.1 OPERATION PANEL Remove the upper cover. (page 4-47) Remove the sheet [A] from back side of the upper cover [B]. Remove the seven screws.  The screws [A] are sems screws. Be careful not to use the wrong screws when installing the operation panel.
  • Page 269 Operation Panel (SP 5300/5310) Remove the operation panel [A]. 4.9.2 OPU BOARD Remove the operation panel. (page 4-74) Remove the OPU board [A]. 4-75 D255/D256/M281/M282...
  • Page 270 Scanner Unit (MP 501/601 Only) 4.10 SCANNER UNIT (MP 501/601 ONLY) 4.10.1 SCANNER UNIT Remove the following covers.  Scanner front cover (page 4-14)  Right upper cover (page 4-20)  Left upper cover (page 4-26)  Rear center stay (page 4-36) Remove the bracket [A].
  • Page 271 Scanner Unit (MP 501/601 Only) Remove the ground screw [A]. Remove the two screws from the rear side of the scanner unit [A]. Remove the scanner unit [A]. 4-77 D255/D256/M281/M282...
  • Page 272 Scanner Unit (MP 501/601 Only) 4.10.2 SCANNER CARRIAGE Remove the ARDF unit. (page 4-160) Remove the exposure glass [A].  Be careful not to damage the hooks on the inside of the exposure glass when you remove or install the exposure glass. D255/D256/M281/M282 4-78...
  • Page 273 Scanner Unit (MP 501/601 Only) Remove the clip [A] from the pulley [B] on the right side. Remove the plate [A] and carriage belt [B]. Move the scanner carriage [A] to the right, and then remove the carriage belt [B] from the pulley [C] on the left side.
  • Page 274 Scanner Unit (MP 501/601 Only) Remove the scanner carriage [A] and shaft [B] with the carriage belt from the mainframe.  When removing the scanner carriage [A] from the mainframe, disconnect the flat cable [B] and release it from the harness guides at the back of the scanner carriage [A].
  • Page 275 Scanner Unit (MP 501/601 Only) Remove the carriage belt [A] from the scanner carriage [B]. (hook×1) 4-81 D255/D256/M281/M282...
  • Page 276 Laser Unit (MP 501/601) 4.11 LASER UNIT (MP 501/601)  Turn OFF the main power and unplug the machine before beginning any of the procedures in this section. Laser beams can cause serious eye injury. 4.11.1 CAUTION DECAL LOCATION The caution decal is attached as shown below. 4.11.2 LASER UNIT Remove the paper exit tray.
  • Page 277 Laser Unit (MP 501/601) Pull the flat cable [A] out through the apertures. Remove the flat cable with the bracket [A] by sliding it to the rear while pushing the hook [B]. Pull the red harness [A] out through the apertures, and then release it from the harness guides.
  • Page 278 Laser Unit (MP 501/601) Remove the laser unit [A]. D255/D256/M281/M282 4-84...
  • Page 279 Laser Unit (SP 5300/5310) 4.12 LASER UNIT (SP 5300/5310)  Turn OFF the main power and unplug the machine before beginning any of the procedures in this section. Laser beams can cause serious eye injury. 4.12.1 CAUTION DECAL LOCATION The caution decal is attached as shown below. 4.12.2 LASER UNIT Remove the controller box.
  • Page 280 Laser Unit (SP 5300/5310) Disconnect the flat cable. Remove the flat cable with the bracket [A] by sliding it to the rear while pushing the hook [B]. Pull the red harness [A] out through the apertures, and then release it from the harness guides.
  • Page 281 Laser Unit (SP 5300/5310) Remove the laser unit [A]. 4-87 D255/D256/M281/M282...
  • Page 282 Development Unit 4.13 DEVELOPMENT UNIT 4.13.1 DEVELOPMENT UNIT Open the front cover. MP 501/601: Push the button [A] and open the front cover [B]. SP 5300/5310: Open the upper cover [A], and then open the front cover [B]. D255/D256/M281/M282 4-88...
  • Page 283 Development Unit Release the lock lever [A] by rotating it towards you, and then remove the toner cartridge [B]. Pull out the PCDU [A]. Release the hook, and then remove the container guide [A] by sliding it to the rear. (hook×1) 4-89 D255/D256/M281/M282...
  • Page 284 Development Unit Rev. 09/15/2016 Disconnect the connector. Release the hook [A] by pressing the lock lever, and then remove the development unit [B]. (hook×1) ⇒ 4.13.2 AFTER REPLACEMENT OF DEVELOPMENT UNIT Execute SP3-900-001 to supply toner to the development unit. D255/D256/M281/M282 4-90...
  • Page 285 Drum Unit 4.14 DRUM UNIT 4.14.1 DRUM UNIT Remove the development unit. (page 4-88) Remove the right lock lever [A] from the drum unit [B].  Be careful not to lose the right lock lever [A]. The right lock lever is not included in the drum unit as a service part.
  • Page 286 Drum Unit  Be careful not to lose the left lock lever [A]. The left lock lever is not included in the drum unit as a service part. Remove the drum unit [A] by pulling it out. D255/D256/M281/M282 4-92...
  • Page 287 Drum Unit 4.14.2 CHARGE ROLLER Open the front cover. MP 501/601: Push the button [A] and open the front cover [B]. SP 5300/5310: Open the upper cover [A], and then open the front cover [B]. Release the lock lever [A] by rotating it towards you, and then remove the toner cartridge [B].
  • Page 288 Drum Unit Pull out the PCDU [A]. Remove the charge roller [A] from the PCDU [B] by pressing the lock lever [C]. D255/D256/M281/M282 4-94...
  • Page 289 Transfer Unit 4.15 TRANSFER UNIT 4.15.1 TRANSFER ROLLER Remove the drum unit. (page 4-91) Remove the transfer guide plate [A] by sliding it to the left.  Be careful not to damage the hooks on the transfer guide plate when you remove or install the transfer guide plate.
  • Page 290 Transfer Unit Remove the shaft [A] of the transfer roller [B] from the bearings on the right and left sides with a flathead screwdriver. Remove the transfer roller [B]. D255/D256/M281/M282 4-96...
  • Page 291 Transfer Unit 4.15.2 DISCHARGE PLATE UNIT Remove the transfer roller. (page 4-95) Remove the discharge plate unit [A] by rotating it towards you.  Be careful not to damage the hooks on the discharge plate unit when you remove or install the discharge plate unit.
  • Page 292 Fusing Unit 4.16 FUSING UNIT 4.16.1 FUSING UNIT Remove the following covers.  MP 501/601: Rear upper cover (page 4-26), Controller cover (page 4-45)  SP 5300/5310: Rear upper cover (page 4-62), Controller cover (page 4-67) Remove the connector cover [A] from the rear side of the machine. Disconnect the two connectors.
  • Page 293 Fusing Unit Remove the connector cover [A]. (hook×1)  When removing the connector cover, insert the flathead screwdriver into [A] and release the hook of the connector cover. Remove the power connector cover [A]. 4-99 D255/D256/M281/M282...
  • Page 294 Fusing Unit  When removing the power connector cover, pull it in the direction of the arrow.  Be careful not to damage the hook on the power connector cover when you remove or install the power connector cover. Remove the screw from the connector cover [A]. D255/D256/M281/M282 4-100...
  • Page 295 Fusing Unit Release the hook, and then remove the connector cover [A]. Disconnect the two connectors. Release the connector from the harness guide. 4-101 D255/D256/M281/M282...
  • Page 296 Fusing Unit Rev. 08/09/2016 10. Remove the fusing unit [A]. When removing the fusing unit [A], release the harness [B] from the mainframe. ⇒ When reinstalling the fusing unit, perform the following procedures. (1) Turn ON the power switch after removing the fusing unit and opening the rear cover. (2) Wait for more than 5 seconds and then turn OFF the power switch.
  • Page 297 Paper Exit Unit (MP 501/601) 4.17 PAPER EXIT UNIT (MP 501/601) 4.17.1 PAPER EXIT UNIT Remove the paper exit tray. (page 4-39) Remove the spring [A] from the right side of the paper exit unit [B]. Disconnect the connector from the Connect-Left PCB [A]. 4-103 D255/D256/M281/M282...
  • Page 298 Paper Exit Unit (MP 501/601) Release the harness [A] from the harness guides. Remove the three screws from the left side of the machine.  The screw [A] is a ground screw and [B] is a big screw. Be careful not to use the wrong screws when installing the paper exit unit.
  • Page 299 Paper Exit Unit (MP 501/601) Remove the two screws from the right side of the machine. Remove the paper exit unit [A]. 4-105 D255/D256/M281/M282...
  • Page 300 Paper Exit Unit (MP 501/601)  When removing the paper exit unit [A], release the four hooks from both sides of the paper exit unit.  When removing the paper exit unit [A], disconnect the connector [B] from the paper exit unit.
  • Page 301 Paper Exit Unit (SP 5300/5310) 4.18 PAPER EXIT UNIT (SP 5300/5310) 4.18.1 PAPER EXIT UNIT Remove the following covers.  Left lower cover (page 4-60)  Controller box (page 4-132) Remove the spring [A] from the paper exit unit [B]. Disconnect the connector [A] from the Connect-Left PCB [B], and then release it from the plastic harness guide [C].
  • Page 302 Paper Exit Unit (SP 5300/5310) Release the harness [A], disconnected in the previous step, from the harness guides. Remove the three screws from the left side of the machine.  The screw [A] is a ground screw and [B] is a big screw. Be careful not to use the wrong screws when installing the paper exit unit.
  • Page 303 Paper Exit Unit (SP 5300/5310) Remove the two screws from the right side of the machine. Remove the paper exit unit [A]. 4-109 D255/D256/M281/M282...
  • Page 304 Paper Exit Unit (SP 5300/5310)  When removing the paper exit unit [A], release the four hooks from both sides of the paper exit unit.  When removing the paper exit unit [A], disconnect the connector [B] from the paper exit unit.
  • Page 305 Paper Feed Unit 4.19 PAPER FEED UNIT 4.19.1 PAPER FEED ROLLER, PICKUP ROLLER Remove the paper feed tray [A] by pulling it out. Release the lock of the feed roller holder [A] by releasing the lever. Remove the paper roller holder [A] by pushing it to the left. 4-111 D255/D256/M281/M282...
  • Page 306 Paper Feed Unit Remove the paper feed roller [A] from the feed roller holder [B]. (hook×1) Remove the pickup roller [A]. (hook×1) 4.19.2 SEPARATION ROLLER Remove the paper feed tray [A] by pulling it out. Remove the separation roller holder [A]. D255/D256/M281/M282 4-112...
  • Page 307 Paper Feed Unit Remove the spring [A]. Remove the separation roller unit [A] by rotating it as shown below. Remove the separation roller [A]. (hook×1) 4-113 D255/D256/M281/M282...
  • Page 308 Bypass Tray Unit 4.20 BYPASS TRAY UNIT 4.20.1 BYPASS PAPER FEED ROLLER Remove the following covers.  MP 501/601: Front cover (page 4-15), Right lower cover (page 4-22), Left middle cover (page 4-27)  SP 5300/5310: Front cover (page 4-50) Remove the bypass bottom plate unit [A].
  • Page 309 Bypass Tray Unit Slide the shaft [A] of the bypass tray paper feed roller [B] to the right while releasing the hook. Remove the bypass tray paper feed roller [A]. 4-115 D255/D256/M281/M282...
  • Page 310 Duplex Unit 4.21 DUPLEX UNIT 4.21.1 DUPLEX UNIT MP 501/601 only) Remove the ARDF unit. (page 4-160) Remove the left lower cover. (MP 501/601: page 4-29, SP 5300/5310: page 4-60) Remove the controller box. (MP 501/601: page 4-128, SP 5300/5310: page 4-132) Remove the PSU fan.
  • Page 311 Duplex Unit Disconnect the two connectors. Release the harness [A] from the harness guide. 4-117 D255/D256/M281/M282...
  • Page 312 Duplex Unit Remove the ground screw [A] and disconnect the two connectors.  When installing, wind the harness [A] around the clamp [B] twice, as shown below. Disconnect the connector. D255/D256/M281/M282 4-118...
  • Page 313 Duplex Unit 10. Remove the PSU [A] and bracket [B] from the mainframe. (hook×3) 11. Close the rear upper cover [A]. 12. Close the front cover [A]. 4-119 D255/D256/M281/M282...
  • Page 314 Duplex Unit 13. Stand the main unit front side up. 14. Remove the bottom plate [A]. 15. Remove the bottom plate [A]. D255/D256/M281/M282 4-120...
  • Page 315 Duplex Unit 16. Remove the wire cover [A]. (hook×2) 17. Disconnect the connector. 18. Remove the seven screws from the duplex unit [A]. 4-121 D255/D256/M281/M282...
  • Page 316 Duplex Unit 19. Remove the duplex unit [A] while removing the shaft [B] from the coupling [C]. D255/D256/M281/M282 4-122...
  • Page 317 Drive Unit 4.22 DRIVE UNIT 4.22.1 PAPER FEED MOTOR Remove the IOB. (MP 501/601: page 4-147, SP 5300/5310: page 4-148) Remove the PSU fan. (page 4-158) Remove the harness from the harness guides of the bracket [A]. Remove the bracket [A]. 4-123 D255/D256/M281/M282...
  • Page 318 Drive Unit Remove the paper feed motor [A]. MP 501/601 SP 5300/5310 D255/D256/M281/M282 4-124...
  • Page 319 Drive Unit 4.22.2 MAIN DRIVE UNIT Remove the IOB. (MP 501/601: page 4-147, SP 5300/5310: page 4-148) Remove the PSU. (page 4-154) Remove the harness from the harness guide of the bracket [A]. Remove the bracket [A]. 4-125 D255/D256/M281/M282...
  • Page 320 Drive Unit Remove the main drive unit [A]. Main Motor Remove the main drive unit. (page 4-125) Remove the clip [A] and gear [B] from the backside of the main drive unit [C]. Remove the main motor [A]. D255/D256/M281/M282 4-126...
  • Page 321 Drive Unit Drum Motor Remove the main drive unit. (page 4-125) Remove the clip [A] and gear [B] from the backside of the main drive unit [C]. Remove the drum motor [A]. 4-127 D255/D256/M281/M282...
  • Page 322 Electrical Components 4.23 ELECTRICAL COMPONENTS 4.23.1 CONTROLLER BOX Controller Box (MP 501/601) Remove the right lower cover. (page 4-22) Remove the bracket [A]. Disconnect the USB connector [A] of the operation panel. Disconnect the two flat cables and two connectors. D255/D256/M281/M282 4-128...
  • Page 323 Electrical Components  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged.  When disconnecting the flat cable [A], pull it out in the direction of the arrow. Release the flat cable and harness from the harness guides.
  • Page 324 Electrical Components Remove the seven screws from the controller box [A].  The screw [B] is a tapping screw. Be careful not to use the wrong screw when installing the controller box. Release the hook [A], and then remove the controller box [B] by rotating it counter-clockwise.
  • Page 325 Electrical Components  When installing the controller box [A], make sure to secure the harness and flat cable to the harness guides, as shown below.  When installing the bracket [A] of the controller box [B], do not interpose the harness and the flat cable between the bracket and the controller box.
  • Page 326 Electrical Components Controller Box (SP 5300/5310) Remove the right cover. (page 4-54) Disconnect the flat cable and two connectors.  Make sure to open the flap before disconnecting the flat cable [A], as shown in the following pictures. Otherwise, the connector may be damaged. D255/D256/M281/M282 4-132...
  • Page 327 Electrical Components Release the flat cable and harness from the harness guides. Remove the seven screws from the controller box [A].  The screw [B] is a tapping screw. Be careful not to use the wrong screws when installing the controller box. Release the hook [A], and then remove the controller box [B].
  • Page 328 Electrical Components  When installing the controller box [A], make sure to secure the harness and flat cable to the harness guides, as shown below.  When installing the bracket [A] of the controller box [B], do not interpose the harness and the flat cable between the bracket and the controller box.
  • Page 329 Electrical Components 4.23.2 CONTROLLER BOARD Controller Board (MP 501/601)  Keep NVRAMs away from any objects that can cause static electricity. Static electricity can damage NVRAM data. Remove the controller box. (page 4-128) Disconnect the connector on the controller box [A]. Remove the fax unit [A].
  • Page 330 Electrical Components Remove the cap [A]. Remove the slot cover [A]. Remove the controller box cover [A].  The screw [B] is a small screw. Be careful not to use the wrong screw when installing the controller box cover. D255/D256/M281/M282 4-136...
  • Page 331 Electrical Components Remove the controller board [A] with the BiCU [B].  Be careful not to damage the backside of the controller board [A] and the BiCU [B]. Remove the controller board [A] from the BiCU [B]. Remove the two guide rails [A] from the controller board [B]. (hook×2) 4-137 D255/D256/M281/M282...
  • Page 332 Electrical Components 10. Remove the two NVRAMs [A] from the old controller board and install them on the new controller board.  Make sure the NVRAM [A] is installed at the correct mounting location and orientation. Install the NVRAM so that the indentation on the NVRAM corresponds with the mark [B] on the controller board.
  • Page 333 Electrical Components Remove the slot cover [A]. Remove the controller box cover [A].  The screw [B] is a small screw. Be careful not to use the wrong screw when installing the controller box cover. Remove the controller board [A] with the BiCU [B]. ...
  • Page 334 Electrical Components Remove the controller board [A] from the BiCU [B]. Remove the two guide rails [A] from the controller board [B]. (hook×2) Remove the two NVRAMs [A] from the old controller board and install them on the new controller board. ...
  • Page 335 Electrical Components NVRAM on the controller board  SC195 (Machine serial number error) will be displayed if you forget to attach the NVRAM.  If you mounted the NVRAM in the wrong direction, it will cause a short circuit in the controller board and the NVRAM, and each component will need to be replaced.
  • Page 336 Electrical Components [Reception Settings] -> [Reception File Settings] -> [Store].  [Specify User] in [User Tools] -> [Machine Features] -> [Facsimile Features] -> [Reception Settings] -> [Stored Reception File User Setting].  [Notify Destination] in [User Tools] -> [Machine Features] -> [Facsimile Features] -> [Reception Settings] ->...
  • Page 337 Electrical Components 15. Download the NV-RAM data stored in the SD card to the brand-new NV-RAM using SP5-825-001 (NV-RAM Data Download).  The download will take a few minutes. 16. Turn OFF the main power and remove the SD card from SD Card Slot 2. 17.
  • Page 338 Electrical Components  Try the following if NVRAM upload (SP5-824-001) or download (SP5-825-001) cannot be done.  Check the SP values that changed on the SMC you printed out in step 2. Adjust the values manually. Make sure that the values of SP5-045-001 (MP 501/601 only) and SP5-302-002 are the same as before replacing.
  • Page 339 Electrical Components Remove the NVRAM [A] from the old BiCU and attach it to the new BiCU.  Attaching the used NVRAM to the new BiCU allows users to use old data such as SP settings.  Make sure the serial number is input in the machine for the NVRAM data with SP5-811-004.
  • Page 340 Electrical Components Plug in the power cord, and then turn ON the main power.  When the main power is turned ON, SC195-00 appears. Continue with the following steps.  After changing the EEPROM, some SPs do not have the correct values. ...
  • Page 341 Electrical Components 4.23.4 IOB IOB (MP 501/601) Remove the controller box. (page 4-128) Remove the bracket [A]. (hook×2) Remove the IOB [A]. Remove the NVRAM [A] from the old IOB and attach it to the new IOB. 4-147 D255/D256/M281/M282...
  • Page 342 Electrical Components  Install a NVRAM [A] so that the indentation [B] on the NVRAM corresponds with the mark on the IOB. Incorrect installation of the NVRAM will damage both the IOB and NVRAM. IOB (SP 5300/5310) Remove the controller box. (page 4-132) Disconnect the two connectors, and then release them from the harness guides.
  • Page 343 Electrical Components Rev. 02/09/2017 Remove the IOB [A]. Remove the NVRAM [A] from the old IOB and attach it to the new IOB.  Install a NVRAM [A] so that the indentation [B] on the NVRAM corresponds with the mark on the IOB. Incorrect installation of the NVRAM will damage both the IOB and NVRAM.
  • Page 344 Electrical Components Rev. 02/09/2017 Replace the NVRAM on the IOB with a new one.  Install the NVRAM [A] so that the indentation [B] on the NVRAM corresponds with the mark on the IOB. Incorrect installation of the NVRAM will damage both the IOB and the NVRAM. Plug in the power cord, and then turn ON the main power.
  • Page 345 Electrical Components 4.23.5 CONNECT-LEFT PCB Remove the laser unit. (MP 501/601: page 4-82, SP 5300/5310: (page 4-85) For SP 5300/5310, remove the left upper cover. (page 4-58) Disconnect the flat cable and harness from the Connect-Left PCB [A]. Disconnect the connector from the left side of the machine. Release the harness from the harness guides of the laser fan unit [A].
  • Page 346 Electrical Components Remove the laser fan unit [A]. (hook×1) Remove the Connect-Left PCB [A]. D255/D256/M281/M282 4-152...
  • Page 347 Electrical Components 4.23.6 FUSING THERMISTOR CONNECTION PCB Remove the following covers.  MP 501/601: Paper exit tray (page 4-39)  SP 5300/5310: Upper cover (page 4-47) Remove the screw which is fixing the fusing thermistor connection PCB [A]. Turn over the fusing thermistor connection PCB [A], and then disconnect the flat cable and connectors.
  • Page 348 Electrical Components 4.23.7 POWER PACK Remove the duplex unit. (page 4-116) Remove the power pack [A]. (hook×2)  When removing the power pack, disconnect two connectors from back side of the power pack [A]. D255/D256/M281/M282 4-154...
  • Page 349 Electrical Components  When installing the power pack, insert the actuator [A] through the hole [B] of the power pack [C]. 4.23.8 PSU Remove the controller box (MP 501/601: page 4-128, SP 5300/5310: page 4-132) Remove the PSU fan. (page 4-159) Remove the ground screw [A] and release the two connectors.
  • Page 350 Electrical Components  When installing, wind the harness [A] around the clamp [B] twice, as shown below. Disconnect the two connectors. Remove the PSU [A] and bracket [B] from the mainframe. (hook×3) D255/D256/M281/M282 4-156...
  • Page 351 Electrical Components Remove the PSU [A] from the bracket [B]. 4.23.9 HDD (MP 501/601 ONLY)  Before replacing the HDD, copy the address book data to an SD card with SP5-846-051 if possible.  If the customer uses the DataOverwriteSecurity Unit Type M19, NFC Card Reader Type M24, or OCR Unit Type M13, these applications must be installed again.
  • Page 352 Electrical Components Adjustment after Replacement Execute SP5-832-001 to initialize the HDD. Initialization should be performed for the HDD which has already been formatted before. If applicable, execute SP5-846-052 to restore the address data from SD card to the HDD. Turn the main power OFF/ON. D255/D256/M281/M282 4-158...
  • Page 353 Fans 4.24 FANS 4.24.1 PSU FAN Remove the right lower cover. (MP 501/601: page 4-22, SP 5300/5310: page 4-54) Disconnect the connector of the PSU fan [A] from the right side of the machine. Release the hook [A] by lifting the fan bracket [B]. (hook×1) Remove the PSU fan with the bracket [A].
  • Page 354 Fans Remove the PSU fan [A] from the bracket. (hook×3) 4.24.2 DIRECTION OF INSTALLING THE FANS D255/D256/M281/M282 4-160...
  • Page 355 ARDF (MP 501/601 Only) 4.25 ARDF (MP 501/601 ONLY) 4.25.1 ARDF UNIT Remove the right upper cover. (page 4-20) Remove the ground screw and release the clamp from the rear side of the machine. Release the harness from the harness guides and clamp. Disconnect the three connectors.
  • Page 356 ARDF (MP 501/601 Only) Open the ARDF [A]. Remove the ARDF unit [A] by lifting it up. D255/D256/M281/M282 4-162...
  • Page 357 ARDF (MP 501/601 Only) 4.25.2 ARDF PAPER FEED ROLLER, ARDF PICKUP ROLLER Open the ARDF upper cover [A]. Rotate the lock lever [A] to the unlock position. (hook×1) Remove the ARDF paper feed roller and ARDF pickup roller [A]. 4-163 D255/D256/M281/M282...
  • Page 358 ARDF (MP 501/601 Only) 4.25.3 ARDF FRICTION PAD Remove the ARDF paper feed roller and ARDF pickup roller. (page 4-163) Remove the ARDF friction pad [A]. (hook×2) 4.25.4 ARDF INVERTER MOTOR Open the ARDF upper cover [A]. D255/D256/M281/M282 4-164...
  • Page 359 ARDF (MP 501/601 Only) Remove the ARDF rear cover [A]. (hook×4)  Be careful not to damage the hooks on the ARDF rear cover when you remove or install the ARDF rear cover. Remove the ARDF inverter motor [A]. 4-165 D255/D256/M281/M282...
  • Page 360 ARDF (MP 501/601 Only) 4.25.5 ARDF PAPER FEED MOTOR, ARDF PAPER TRANSPORT MOTOR Open the ARDF upper cover [A]. Remove the ARDF rear cover [A]. (hook×4)  Be careful not to damage the hooks on the ARDF rear cover when you remove or install the ARDF rear cover.
  • Page 361 ARDF (MP 501/601 Only) Disconnect the eight connectors from the rear side of the ARDF. Release the harness from the harness guides. 4-167 D255/D256/M281/M282...
  • Page 362 ARDF (MP 501/601 Only) Remove the ARDF inverter motor unit [A]. (hook×1)  The screw [B] is a ground screw. Be careful not to use the wrong screw when installing the ARDF paper feed motor and ARDF paper transport motor. Remove the ARDF paper feed motor and ARDF paper transport motor [A].
  • Page 363 Paper Feed Unit (Paper Feed Unit PB1100) 4.26 PAPER FEED UNIT (PAPER FEED UNIT PB1100) 4.26.1 PAPER FEED ROLLER, PICKUP ROLLER Remove the paper feed tray [A] of the optional paper feed unit by pulling it out. Slide the shaft [A] to the left while pushing the release lever [B]. Remove the feed roller holder [A] by sliding it to the left.
  • Page 364 Paper Feed Unit (Paper Feed Unit PB1100) Remove the paper feed roller [A] from the feed roller holder [B]. (hook×1) Remove the pickup roller [A]. (hook×1) 4.26.2 SEPARATION ROLLER Remove the paper feed tray [A] of the optional paper feed unit by pulling it out. Remove the separation roller holder [A].
  • Page 365 Paper Feed Unit (Paper Feed Unit PB1100) Remove the spring [A]. Remove the separation roller [A] by rotating it as shown below. Remove the separation roller [A]. (hook×1) 4-171 D255/D256/M281/M282...
  • Page 366 Paper Feed Unit (Paper Feed Unit PB1100) 4.26.3 MAIN BOARD Uninstall the optional paper feed unit from the main machine. If the optional paper feed unit is installed on the caster table, uninstall it from the caster table. Remove the paper feed tray [A] of the optional paper feed unit by pulling it out. Turn over the optional paper feed unit [A], and then remove the board cover [B].
  • Page 367 Paper Feed Unit (Paper Feed Unit PB1100) Remove the main board [A]. (hook×3) 4.26.4 DRIVE UNIT Uninstall the optional paper feed unit from the main machine. If the optional paper feed unit is installed on the caster table, uninstall it from the caster table.
  • Page 368 Paper Feed Unit (Paper Feed Unit PB1100) Turn over the optional paper feed unit [A], and then remove the board cover [B]. (hook×2) Release the harness of the main board [A] from the harness guides. Disconnect the five connectors from the main board [A]. Turn over the optional paper feed unit again, and then remove the upper cover [A].
  • Page 369 Paper Feed Unit (Paper Feed Unit PB1100) Remove the drive unit [A] from the upper cover [B].  When removing the drive unit [A], remove the coupling [B] from the shaft [C]. 4-175 D255/D256/M281/M282...
  • Page 371 Firmware Update Rev. 01/20/2017 5. SYSTEM MAINTENANCE 5.1 FIRMWARE UPDATE 5.1.1 OVERVIEW In order to update the firmware of this machine, it is necessary to download the latest version of firmware on a SD card. Insert the SD card in SD Card Slot 2. 5.1.2 FIRMWARE TYPE MP 501/601 Firmware type...
  • Page 372 Firmware Update Firmware type Firmware position Message display RFax (Remote Fax) Controller board BRMF1a_fax2 Scanner Controller board BRMF1a_scn Controller board GW1a_efax_fcu1T System/Copy Controller board BRMF1a_system Controller board BRMF1a_fax Smart Operation Panel Smart Operation Panel – CPU M2a_System System board Smart Operation Panel – CPU CSPF M2a_cspf board...
  • Page 373 Firmware Update Rev. 01/20/2017 SP 5300/5310 Firmware type Firmware position Message display FONT (Font EXP) Controller board GW13e_prt_SAMf FONT1 (PCL Font) Controller board GW3a_pcl_fntI FONT2 (PS3 Font) Controller board GW2e_prt_psfnt8 Engine BRP1a_eplot Engine (IPU) BiCU BRP1a_eipu NetworkDocBox Controller board BRMF1a_netfile Media print JPEG/TIFF Controller board BRZMF1e_printer...
  • Page 374 Firmware Update 5.1.3 PROCEDURE  A SD card is a precision device, so when you handle an SD card, respect the following.  When the power is switched ON, do not insert or remove a card.  During installation, do not switch the power OFF. ...
  • Page 375 Firmware Update Update procedure (MP 501/601) First download the software to be updated to the SD card. Turn OFF the main power. Remove the controller cover. (page 4-45) Insert the SD card [A] straight in the SD Card Slot 2 (lower). ...
  • Page 376 Firmware Update Keys or buttons to press Contents [Exit] or 10 key [0] Returns to normal screen. [Start] Key Select all modules. [Clear/Stop] key Cancel all selection states. Display contents On the above screen, two programs, i.e., engine firmware and printer application are displayed.
  • Page 377 Firmware Update Press the [Update] or [#] key, and perform software update. 10. During firmware update, a "firmware update/ verification progress screen" is displayed. When firmware update is complete, a "firmware update end screen" is displayed.  In the middle row, the name of the module currently being updated is displayed. (in this case, the printer is being updated) ...
  • Page 378 Firmware Update  Web access card software: EXJS (EXtended Java Script) is a Type-C ESA application, and like a conventional Web access card, update using an sdk folder is required.  The PS3 firmware program is included in the preinstalled PDF firmware. ...
  • Page 379 Firmware Update 10. If you update more than one firmware program at the same time, find each of them and select each of them. Make sure that the selected firmware is high-lighted. 11. To start firmware update, push the "UpDate" key. While each firmware is downloaded, the underscores on the operation panel are replaced by stars.
  • Page 380 Firmware Update Code Contents Solutions  Physical address mapping Switch the main power supply off and cannot be performed. on to try again.  Re-insert the SD card to reboot it.  Replace the controller board if the above solutions do not solve the problem.
  • Page 381 Firmware Update Code Contents Solutions  The SD card used after Insert the SD card containing the same download suspension is program as when the firmware update incorrect. was suspended, and then switch the SD cards are different main power supply off and on to try between the one which was again.
  • Page 382 Firmware Update Code Contents Solutions  Module error. Install the program to be updated in The program to be advance.  downloaded does not exist on There is a possibility that the SD card the main unit. containing the program to be updated The download destination has not been mounted.
  • Page 383 Firmware Update Code Contents Solutions  The data to be overwritten Switch the main power supply off and cannot be accessed when on to try again.  controller-related programs Install the correct ROM update data in are downloaded. the SD card. ...
  • Page 384 Firmware Update Code Contents Solutions  Reception fails due to the Update is to be done automatically power off at the reserved when the next reception time has date/time of the remote elapsed. firmware update from the network.  Reception fails due to the Reset the reservation date/time for the power off at the reserved remote update.
  • Page 385 Firmware Update Code Contents Solutions  Package firmware download Check that the network is connected from the network fails. correctly.  Network communication error Check that the network is connected occurs at the reserved correctly. date/time of the package firmware update from the network.
  • Page 386 RFU Updating the Firmware 5.2 RFU UPDATING THE FIRMWARE In this machine, software can be updated by remote control using @Remote. 5.2.1 RFU PERFORMABLE CONDITION RFU is performable for a device which meets the following conditions. The customer consents to the use of RFU. The devise is connected to a network via TCP/IP for @Remote.
  • Page 387 Package Firmware Update (MP 501/601 Only) 5.3 PACKAGE FIRMWARE UPDATE (MP 501/601 ONLY)  The HDD unit must be installed on the machine to enable the SFU or the package firmware update via SD card. 5.3.1 OVERVIEW Each firmware module (such as System/Copy, Engine, etc) used to be updated individually. However, an all-inclusive firmware package (package_ALL) is now available.
  • Page 388 Package Firmware Update (MP 501/601 Only) Types of firmware update files, supported update methods: Individual firmware Available Available Package firmware Available Available 5.3.2 IMMEDIATE UPDATE Enter the [Firmware Update] menu in the SP mode and update the package firmware.  The [Firmware Update] button will appear even when a machine is connected to @Remote with a device which does not have an embedded @Remote communicating function.
  • Page 389 Package Firmware Update (MP 501/601 Only) Touch [Execute Update]. Touch [YES]. The following display will be displayed.  If the error code E66, which indicates that the download of the firmware has failed, is displayed, implement this procedure from step 1. ...
  • Page 390 Package Firmware Update (MP 501/601 Only) [Update done] is displayed.  The machine will automatically reboot itself.  The figures at the lower right of the display indicate "Number of updated items/ All items to be updated". 5.3.3 UPDATE AT THE NEXT VISIT (RESERVE) It is possible to set the machine to download the package firmware which is necessary for SFU in advance, and then perform the actual installation at the next service visit.
  • Page 391 Package Firmware Update (MP 501/601 Only) How to Set the Machine to Download Firmware Later (RESERVE) Enter the [Firmware Update] menu in the SP mode and update the package firmware.  The [Firmware Update] button will appear even when a machine is connected to @Remote with a device which does not have an embedded @Remote communicating function.
  • Page 392 Package Firmware Update (MP 501/601 Only) Enter the dates and times of next visit and start of receiving data.  "Next time to visit this customer": The package firmware will be automatically downloaded by this time/date.  "When to receive? (1-7)": The download of the package firmware will begin this number of days before the next visit.
  • Page 393 Package Firmware Update (MP 501/601 Only)  The download will be terminated if the customer turns the main power OFF while the download is in progress.  If the download cannot be completed successfully by the time of the next scheduled visit, the machine will stop trying to download the firmware.
  • Page 394 Package Firmware Update (MP 501/601 Only) Check the information displayed. When the package firmware is downloaded successfully, the details of the download result are displayed as the following picture shows.  This information will only be displayed if the reserved firmware has already been downloaded.
  • Page 395 Package Firmware Update (MP 501/601 Only) Touch [Execute Update]. Check the version of the received package firmware, and then touch [YES].  Update is started.  If the version of the reserved package in the HDD is older than the latest version, the messages shown in the following picture are displayed.
  • Page 396 Package Firmware Update (MP 501/601 Only) [Update done] message is displayed.  The machine will automatically reboot itself.  The figures at the lower right of the display indicate "Number of updated items/ All items to be updated". D255/D256/M281/M282 5-26...
  • Page 397 Package Firmware Update (MP 501/601 Only) 5.3.4 UPDATE VIA SD CARD Update with an SD card, which is the conventional method, is available if you write the package firmware to the SD card.  If an error code is displayed, refer to Error Screens During Updating (page 5-9). Create a new folder in the SD card, and then name it "package".
  • Page 398 Package Firmware Update (MP 501/601 Only)  When the SD card contains both a firmware package and one or more modules, the following display may show up. Select [Package] and touch [OK] to move to step 4 above. Update is started automatically after the package firmware download to the HDD has been completed.
  • Page 399 Updating JavaVM 5.4 UPDATING JAVAVM 5.4.1 MP 501/601 Creating an SD Card for Updating Download the update modules from Firmware Download Center. As one of the model modules, "Java VM v12 UpdateTool" is available for download. (The version differs depending on the model.) Unzip the downloaded file.
  • Page 400 Updating JavaVM When you fail to update, "Update SDK/J done FAIL" is displayed. You can confirm the cause of the error message below. Turn ON the main power. Return to the previous setting for the boot priority application. List of Error Messages Update results are output as a text file on the SD card called "sdkjversionup.log"...
  • Page 401 Updating JavaVM Error Message Cause Remedy [file name: XX] error,No Writing destination is full. Uninstall the unnecessary space (The NAND flash memory SDK applications. left on device on the controller board is If you can not uninstall it, pasePut() - error : The full.) implement escalation, destination directory cannot...
  • Page 402 Updating JavaVM 5.4.2 SP 5300/5310 For the SP5300/5310 series, updating Java VM is performed with PC using the update tool.  Prepare the following items in advance.  SD memory card reader/writer   Updating flow is as follows. 1. Deactivate the SDK applications with Web Image Monitor. 2.
  • Page 403 Updating JavaVM Updating JavaVM Insert VM CARD Type P8 into SD memory card reader/writer of your PC. Check that the SD memory card reader/writer is detected on your PC, and then write down the drive letter. (If the SD memory card reader/writer is detected as (F:), the drive letter is "f") Download the update modules from Firmware Download Center.
  • Page 404 Updating JavaVM 10. Insert VM CARD Type P8 into SD Card Slot 1 [A] of the machine. 11. Reassemble the machine. Activating SDK Applications Turn the main power ON. Log in as the administrator from Web Image Monitor. Change the setting of "Auto Start" to "On" for each SDK application. 1.
  • Page 405 Capturing the Debug Logs 5.5 CAPTURING THE DEBUG LOGS 5.5.1 OVERVIEW  This function is not available on models without a hard disk.  Log related to FAX like FCU debug log is stored only when a machine has FAX. With this feature, you can save debug logs that are stored in the machine (HDD or operation panel) on an SD card.
  • Page 406 Capturing the Debug Logs Types of debug logs that can be saved Type Storage Timing Destination (maximum storage capacity) Controller HDD (4 GB) debug log Compressed when written to an SD card  Saved at all times (GW debug from the HDD (from 4 GB to about 300 log) ...
  • Page 407 Capturing the Debug Logs Security of the Operation Log The following operation logs related to security are not saved.  User ID  Password  IP address  Telephone number  Encryption key  Transition to SP mode Also the following operation logs are not saved. ...
  • Page 408 Capturing the Debug Logs Rev. 02/08/2017 Enter SP mode. Set the start date of the log with SP5-858-101 (Start date of debug log output) e.g.: March 28, 2013: input 20130328 (yyyymmdd)  Be sure to confirm the date when the problem occurred before obtaining the logs. Set the end date of the log with SP5-858-102 (Days of tracing) ...
  • Page 409 Capturing the Debug Logs Rev. 02/08/2017 Communication log (network /LogTrace/machine number/packet_log/yyyymmdd_hhmmss.gz packet) Configuration /LogTrace/machine page number/gps/ConfigrationPage/ConfigrationPage_yyyymmdd_hhmmss.csv  /LogTrace/machine number /gps/PrintSettingList/PrintSettingList_RPGL_yyyymmdd_hhmmss.txt Printer setting  /LogTrace/machine list number/gps/PrintSettingList/PrintSettingList_RTIFF_yyyymmdd_hhmms s.csv  /LogTrace/machine number/gps/FontPage/FontPage_PCL_the page number_yyyymmdd_hhmmss.jpg  /LogTrace/machine number/gps/FontPage/FontPage_PDF_the page Font list number_yyyymmdd_hhmmss.jpg  /LogTrace/machine number/gps/FontPage/FontPage_PS_the page number_yyyymmdd_hhmmss.jpg Error log...
  • Page 410 NVRAM Data Upload/Download 5.6 NVRAM DATA UPLOAD/DOWNLOAD 5.6.1 UPLOADING CONTENT OF NVRAM TO AN SD CARD Do the following procedure to upload SP code settings from NVRAM to an SD card.  This data should always be uploaded to an SD card before the NVRAM is replaced. ...
  • Page 411 NVRAM Data Upload/Download In order to prevent an error during the download, be sure to mark the SD card that holds the uploaded data with the number of the machine from which the data was uploaded.  You can upload NVRAM data from more than one machine to the same SD card. 5.6.2 DOWNLOADING AN SD CARD TO NVRAM Do the following procedure to download SP data from an SD card to the NVRAM in the machine.
  • Page 412 NVRAM Data Upload/Download  The serial number of the file on the SD card must match the serial number of the machine for the NVRAM data to download successfully. The download fails if the serial numbers do not match. This procedure does not download the following data to the NVRAM: ...
  • Page 413 UP/SP Data Import/Export 5.7 UP/SP DATA IMPORT/EXPORT 5.7.1 OVERVIEW Import/export conditions Import/export is possible between devices only if their model type, region of use. 5.7.2 UP DATA IMPORT/EXPORT (MP 501/601) Data that can be imported and exported  Copier / Document Server Features ...
  • Page 414 UP/SP Data Import/Export  @Remote-related data  Counters  Settings that can only be specified via Web Image Monitor or Web Service (for example, Bonjour, SSDP setting) Exporting Device Information This can be exported / imported by an administrator with all privileges. When exporting SP device information from the control panel, the data is saved on an SD card.
  • Page 415 UP/SP Data Import/Export Press [Run Export]. Press [OK]. 10. Press [Exit]. 11. Log out.  If data export fails, the details of the error can be viewed in the log.  When device Information is periodically imported, it is necessary to create the device setting information file with special software and store it on the web server.
  • Page 416 Address book  Programs (printer function)  Settings that can be specified via telnet  RICOH @Remote-related data  Counters  Settings that can only be specified via Web Image Monitor or Web Service (for example, Bonjour, SSDP setting) ...
  • Page 417 UP/SP Data Import/Export Turn the main power ON. Press the [Menu] key. Log in from the control panel as an administrator with all privileges. Select [Device Setting Information] -> Press [OK] Select [DevSettgInfo: Exp (MemDev)] -> Press [OK] Select [Device Unique Information] -> Press [OK] Select [Include] or [Exclude] ->...
  • Page 418 UP/SP Data Import/Export Select [Device Setting Information] -> Press [OK] Select [DevSettgInfo: Exp (MemDev)] -> Press [OK] Select [Device Unique Information] -> Press [OK] Select [Include] or [Exclude] -> Press [OK] If [Include] is selected, the device unique information (IP address, host name, fax number, etc) is included in the importing device information.
  • Page 419 UP/SP Data Import/Export Item Specification Note Unique Unique Unique information that can be updated information of #1. Items that are to be used to identify the machine. the machine is Example: Network Information/ Host name / Information included in the related to fax number /Mail address assigned to the exported file if machine...
  • Page 420 UP/SP Data Import/Export Encryption Select whether to If the encryption function is used, setting of an encrypt or not when encryption key is required by direct input.  exporting. Type the arbitrary password using the soft If you push the keyboard ...
  • Page 421 UP/SP Data Import/Export 5.7.5 SP DATA IMPORT/EXPORT (SP 5300/5310) Data that can be imported and exported  Service SP  Engine SP Exporting Device Information When exporting SP device information from the control panel, the data is saved on an SD card. Remove the controller cover.
  • Page 422 UP/SP Data Import/Export Importing Device Information Import device information saved on an SD card. Remove the controller cover. (page 4-67) Insert the SD card into the SD Card Slot 2 (lower) [A]. Turn the main power ON. Enter SP mode. Select SP5-749-101 (Import/Export: Import).
  • Page 423 UP/SP Data Import/Export 5.7.6 POSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMS The access log file is created when export/import is executed. The file is stored in the same location as the exported device setting information file. If an error occurs, check the log's result code in the access log file first. Values other than 0 indicate that an error occurred.
  • Page 424 UP/SP Data Import/Export Result Code Cause Solutions 8 (DISK FULL) The available storage space on Execute the operation again after the external medium is making sure there is enough insufficient. storage space. 9 (DEVICE ERROR) Failed to write or read the log Check whether the path to the file.
  • Page 425 Address Book Upload/Download 5.8 ADDRESS BOOK UPLOAD/DOWNLOAD 5.8.1 INFORMATION LIST The following information is possible to be uploaded and downloaded. MP 501/601  Registration No.  User Code  E-mail  Protection Code  Fax Destination  Fax Option  Group Name ...
  • Page 426 Address Book Upload/Download 5.8.2 DOWNLOAD Prepare a formatted SD card. Make sure that the write-protection on the SD card is off. Turn OFF the main power. Remove the controller cover. (MP 501/601: page 4-45, SP 5300/5310: page 4-67) Insert the SD card into SD Card Slot 2 (lower) [A]. MP 501/601 SP 5300/5310 Turn ON the main power.
  • Page 427 Address Book Upload/Download 5.8.3 UPLOAD Turn OFF the main power. Remove the controller cover. (MP 501/601: page 4-45, SP 5300/5310: page 4-67) Install the SD card, which has already been uploaded, into the SD Card Slot 2 (lower) [A]. MP 501/601 SP 5300/5310 Turn ON the main power.
  • Page 428 SMC List Card Save Function 5.9 SMC LIST CARD SAVE FUNCTION 5.9.1 OVERVIEW SMC List Card Save The SMC List Card Save (SP Text Mode) function is used to save the SMC list as CSV files to the SD-card inserted into the operation panel SD card slot. 5.9.2 PROCEDURE MP 501/601 Turn OFF the main power.
  • Page 429 SMC List Card Save Function Detail No. SMC Categories to Save 025 SDK/J Application Info 026 Printer SP 027 SmartOperationPanel SP 028 SmartOperationPanel UP Press [EXECUTE]. Press [EXECUTE] again to start. Press [CANCEL] to cancel the saving. "It is executing it" is shown on the screen while executing. 10.
  • Page 430 SMC List Card Save Function 11. Press [Exit] to exit from SP mode. SP 5300/5310 Turn OFF the main power. Insert the SD card into the SD Card Slot 2 (lower). Then turn ON the main power. Enter the [Engine] in the SP mode (Service). Select SP5-992 (SP Text Mode).
  • Page 431 SMC List Card Save Function Press [EXECUTE]. Press [EXECUTE] again to start. Press [CANCEL] to cancel the saving. Wait for 2 to 3 minutes until "Completed" is shown.  The SMC list saving may take from 2 to 3 minutes to complete. ...
  • Page 432 SMC List Card Save Function File creation date Year/Month/Day ("Zero" will be omitted if each is one digit.) File creation time Hour/Minute/Second ("Zero" will be omitted if each is one digit.) File Extension CSV (Comma Separated Value) This part is fixed. ...
  • Page 433 Test Pattern Printing 5.10 TEST PATTERN PRINTING Printing Test pattern: SP2-109 Some of these test patterns are used for copy image adjustments but most are used primarily for design testing.  Do not operate the machine until the test pattern is printed out completely. Otherwise, SC will occur.
  • Page 434 Test Pattern Printing Pattern Pattern Grid Pattern Large Grayscale (Horizontal) Argyle Pattern Small Two Beam Density Pattern Argyle Pattern Large Full Dot Pattern Independent Pattern (1dot) All White Pattern Independent Pattern (2dot) D255/D256/M281/M282 5-64...
  • Page 435 Test Pattern Printing 5.10.2 SP 5300/5310 Enter the SP mode and select SP2-109-003 (Test Pattern). Enter the number for the test pattern that you want to print -> Press [OK]. SP2-109-003 (Test Pattern) Pattern Pattern None Independent Pattern (4dot) Vertical Line (1 dot) Trimming Area Vertical Line (2 dot) Hound's Tooth Check (Horizontal)
  • Page 437 TROUBLESHOOTING R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 45 ∼ 48 09/15/2016 Added SC636-01 12/14/2016 Added SC672-00 03/08/2017 Added SC673-10...
  • Page 439 Self-Diagnostic Mode 6. TROUBLESHOOTING 6.1 SELF-DIAGNOSTIC MODE 6.1.1 SERVICE CALL CODES Service Call Conditions SC call or SC alarm in Pattern Display How to reset customer support system The SC is displayed on Occurrence & alarm the operation panel, Execute CE reset SP count and the machine mode, and switch main...
  • Page 440 Self-Diagnostic Mode  When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is reported by the customer support system, even in the event of an ordinary SC, reboot is not performed. During automatic reboot, a confirmation screen is displayed after the reboot.
  • Page 441 Self-Diagnostic Mode Key to perform reboot # Cancel key is not displayed.  Turn on spanner LED (same as when an SC is generated). Operation during SC reboot  Timing of SC reboot When @Remote is enabled, and when a NRS alarm*1 is not generated, the corresponding SC is the object of an automatic reboot.
  • Page 442 Self-Diagnostic Mode D255/D256/M281/M282...
  • Page 443 Service Call 101-195 6.2 SERVICE CALL 101-195 6.2.1 SC100 (ENGINE: SCANNING) (MP 501/601 ONLY) SC No. Type Error Name/Error Condition/Major Cause/Solution SC101-01 Lamp Error (Scanning) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing;...
  • Page 444 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. Reconnect the connector.
  • Page 445 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution  Condensation in scanner unit  Connector disconnected  Scanner Carriage defective  BiCU defective  Harness defective  White Guide Plate dirty or attachment fault  IOB defective Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps.
  • Page 446 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC102-00 LED Light Quantity Error The white level peak exceeded the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON).
  • Page 447 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC120-00 Scanner Home Position error The home position is not correct when the main power is turned ON, at the end of a reading process from the exposure glass and ARDF. ...
  • Page 448 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC141-00 Black level detection error The black level cannot be adjusted to the target level at the time of applying power source for scanner (when the main power is turned ON). ...
  • Page 449 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC142-00 White level detection error The white level cannot be adjusted to the target level during auto gain control.  Condensation in scanner unit  Scanner Carriage defective  BiCU defective ...
  • Page 450 Service Call 101-195 SC No. Type Error Name/Error Condition/Major Cause/Solution SC144-00 SBU Communication Error  The machine cannot detect that the Scanner Carriage is connected.  The machine cannot communicate with the Scanner Carriage, or the communication data is incorrect. ...
  • Page 451 Service Call 101-195 6.2.2 SC100 (ENGINE: OTHERS) SC No. Type Error Name/Error Condition/Major Cause/Solution SC195-00 Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). The product identification code in the machine serial number (11 digits) does not match.
  • Page 452 Service Call 202-270 6.3 SERVICE CALL 202-270 6.3.1 SC200 (ENGINE: IMAGE WRITING) SC No. Type Error Name/Error Condition/Major Cause/Solution SC202-00 Polygon Motor Error After Polygon motor is stabilized, the ready signal is at the H level for 20 seconds consecutively. ...
  • Page 453 Service Call 202-270 SC No. Type Error Name/Error Condition/Major Cause/Solution  Laser unit defective (Synchronization optical system defective, LDB defective, LD defective)  BiCU defective (Image writing ASIC defective)  IOB defective  LDB – IOB, IOB – BiCU harness broken, or connector disconnected Turn the main power OFF/ON.
  • Page 454 Service Call 303-396 6.4 SERVICE CALL 303-396 6.4.1 SC300 (ENGINE: IMAGING 1: CHARGE, DEVELOPMENT) SC No. Type Error Name/Error Condition/Major Cause/Solution SC303-00 Charger Current Error When the charging voltage is applied by changing the voltage in three levels, the current value is less than 20uA in one of three levels.
  • Page 455 Service Call 303-396 SC No. Type Error Name/Error Condition/Major Cause/Solution  Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector.  Development Unit – Drum PCB connector  Drum PCB –...
  • Page 456 Service Call 303-396 SC No. Type Error Name/Error Condition/Major Cause/Solution  Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.  IOB – Drum Motor connector  Drive transmission of the drum motor defective Check the gears.
  • Page 457 Service Call 490-491 6.5 SERVICE CALL 490-491 6.5.1 SC400 (ENGINE: IMAGING 3: AROUND THE DRUM) SC No. Type Error Name/Error Condition/Major Cause/Solution SC490-00 Toner Density Sensor Error The sensor output value is 930 or more continuously for 5 seconds.  Toner density sensor defective ...
  • Page 458 Service Call 490-491 SC No. Type Error Name/Error Condition/Major Cause/Solution  Toner motor defective 1. Check the drive gears can rotate or they are not unusually loaded. If necessary, replace the drive gear. 2. Reconnect the following connectors.  Toner Density Sensor – Drum PCB connector ...
  • Page 459 Service Call 490-491 SC No. Type Error Name/Error Condition/Major Cause/Solution SC491-01 Drum Unit Type Mismatch Error  Cannot communicate with the EEPROM of the drum PCB normally.  An incompatible drum unit is installed.  Connector defective or disconnected  Drum PCB defective ...
  • Page 460 Service Call 490-491 SC No. Type Error Name/Error Condition/Major Cause/Solution SC491-02 Drum Unit Error  No response from the device in reading/writing for 5 ms or more and this problem is repeated 5 times consecutively.  The reading data of 2 locations do not match 8 times consecutively.
  • Page 461 Service Call 501-582 6.6 SERVICE CALL 501-582 6.6.1 SC500 (ENGINE: PAPER TRANSPORT 1: PAPER FEED, DUPLEX, TRANSPORT) SC No. Type Error Name/Error Condition/Major Cause/Solution SC501-01 Paper Feed Tray Lift Motor Error (Tray 1) After the paper feed tray 1 is set, paper feed tray lift sensor does not turn on within 10 seconds.
  • Page 462 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC502-01 Paper Feed Tray Lift Motor Error (Tray 2) After the paper feed tray 2 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively.
  • Page 463 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC502-02 Paper Feed Tray Error (Tray 2) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated.  Connector defective or disconnected  Drive transmission of the paper feed motor defective ...
  • Page 464 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-01 Paper Feed Tray Lift Motor Error (Tray 3) After the paper feed tray 3 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively.
  • Page 465 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC503-02 Paper Feed Tray Error (Tray 3) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated.  Connector defective or disconnected  Drive transmission of the paper feed motor defective ...
  • Page 466 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC504-01 Paper Feed Tray Lift Motor Error (Tray 4) After the paper feed tray 4 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively.
  • Page 467 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC504-02 Paper Feed Tray Error (Tray 4) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated.  Connector defective or disconnected  Drive transmission of the paper feed motor defective ...
  • Page 468 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC505-01 Paper Feed Tray Lift Motor Error (Tray 5) After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively.
  • Page 469 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC505-02 Paper Feed Tray Error (Tray 5) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated.  Connector defective or disconnected  Drive transmission of the paper feed motor defective ...
  • Page 470 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC520-01 Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated.  Main motor defective  IOB defective  Main motor defective 1.
  • Page 471 Service Call 501-582 6.6.2 SC500 (ENGINE: PAPER TRANSPORT 2: FUSING, OTHERS) SC No. Type Error Name/Error Condition/Major Cause/Solution SC540-01 Fusing Pressure Release Motor Error 1 The over-current detection signal of the fusing pressure release motor is detected 20 times consecutively. ...
  • Page 472 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC540-02 Fusing Pressure Release Motor Error 2 The position detection sensor is not detected for 30 seconds consecutively after the fusing pressure release motor is activated.  Connector defective or disconnected ...
  • Page 473 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC541-00 Fusing Thermistor (Center) Disconnected Error Input from fusing thermistor (center) is 1019 or more (A/D value) continuously for 4 seconds.  Connector pin defective  Triac defective  Fusing unit defective ...
  • Page 474 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Fusing unit defective 1. Check that no paper jam is present. 2. Reconnect the following connectors.  Fusing Unit – Fusing Thermistor Connection PCB connector  Fusing Thermistor Connection PCB – IOB connector 3.
  • Page 475 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC543-00 Fusing Thermistor (Center) High Temperature  The fusing thermistor (center) detects the temperature that exceeds 245 degrees C.  The fusing thermistor (center) detects the temperature that exceeds 195 degrees C in a heater-off state after the fusing thermistor (center) detects the temperature of 155 degrees C or less.
  • Page 476 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution SC549-00 Fusing Lamp Disconnected Error The fusing thermistor (center) temperature does not reach a temperature of 100 degrees C within 30 seconds after the machine starts warming up.  Connector pin defective ...
  • Page 477 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Connector pin defective If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign materials, replace the connectors or the units including the connectors. ...
  • Page 478 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Fusing thermistor connection PCB defective Replace the fusing thermistor connection PCB.  IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB.  PSU defective 1.
  • Page 479 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Triac defective Disconnect the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 on the PSU are several Mega-Ohms and not shorted.
  • Page 480 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Connector pin defective If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign materials, replace the connectors or the units including the connectors. ...
  • Page 481 Service Call 501-582 SC No. Type Error Name/Error Condition/Major Cause/Solution  Temperature sensor defective 1. Reconnect the following connector.  Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. ...
  • Page 482 Service Call 501-582 6.6.3 SC500 (ENGINE: PAPER TRANSPORT 3: PAPER FEED, DUPLEX, TRANSPORT, FUSING) SC No. Type Error Name/Error Condition/Major Cause/Solution SC547-00 Zero Cross Signal Error While fusing lamp ON/OFF control is performed, the zero cross signal is not input within 2 seconds consecutively. ...
  • Page 483 Service Call 622-691 Rev. 09/15/2016 6.7 SERVICE CALL 622-691 6.7.1 SC600 (ENGINE: COMMUNICATION AND OTHERS) SC No. Type Error Name/Error Condition/Major Cause/Solution SC622-01 Paper Feed Unit Communication Error (Tray 2) A communication error is detected from the paper feed unit 2, 10 times consecutively.
  • Page 484 Rev. 09/15/2016 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution Paper feed tray 3 defective Check the connection between the main machine and paper feed tray 3. Main board defective Reconnect the following connector. IOB – Main Board connector If the connector is broken, shorted, or grounded, replace the connector.
  • Page 485 Rev. 09/15/2016 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC622-04 Paper Feed Unit Communication Error (Tray 5) A communication error is detected from the paper feed unit 4, 10 times consecutively. Paper feed tray 4 defective Main board defective IOB defective Paper feed tray 4 defective Check the connection between the main machine and paper...
  • Page 486 Service Call 622-691 Rev. 09/15/2016 SC No. Type Error Name/Error Condition/Major Cause/Solution There is no DESS module in the machine (models on which the function is optional). There is no expanded authentication module in the machine. The SD Card or the file of the expanded authentication module is broken Set a working SD Card/expanded authentication file.
  • Page 487 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC665-21 BREIT Connection Error The signal connection error is detected between CPU and Breit during the startup operation of the engine (when the main power is turned on or when the machine returns from energy save mode).
  • Page 488 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC668-00 SPI Communication Error  The SPI communication error cannot be recovered within 10 seconds after the error occurred.  The error recovery does not finish normally.  FFC defective or disconnected ...
  • Page 489 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC669-14 EEPROM Data write: Communication abort error SC669-15 EEPROM Data write: Communication timeout error SC669-16 EEPROM Data write: Operation stopped error SC669-17 EEPROM Data write: Buffer full SC669-18 EEPROM Data write: No error code SC669-19 EEPROM Data read: ID error SC669-20...
  • Page 490 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC687-00 PER Not Received Error RAPI-PER command was not received from the controller within the specified time (120 sec.) after RAPI-PES (preparation request for image transmission) is issued.  Electrical noise ...
  • Page 491 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC689-02 EEPROM Communication Error 1 IOB defective Controller board defective Replace the controller board. SC No. Type Error Name/Error Condition/Major Cause/Solution SC690-00 EEPROM Data Error Reading data from EEPROM is abnormal. EEPROM on the controller board defective Turn the main power OFF and wait for 5 seconds.
  • Page 492 Service Call 622-691 6.7.2 SC600 (CONTROLLER) Details (Symptom, Possible Cause, Troubleshooting SC No. Type Procedures) SC641-00 Communication error between BiCU and Controller board. Controller board does not respond after BiCU tries to communicate three times.  Controller board software error ...
  • Page 493 Rev. 12/14/2016 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC670-02 Engine does not start up after the staring up CPU reset by software CPU reset by anomaly CPU CPU reset by hardware defect / noise Hardware defect Engine board reset unexpectedly.
  • Page 494 Service Call 622-691 SC No. Type Error Name/Error Condition/Major Cause/Solution SC672-11 Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.
  • Page 495 Service Call 622-691 Rev 03/08/2017 SC No. Type Error Name/Error Condition/Major Cause/Solution SC672-13 Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672-10, SC672-11, and SC672-12.  Controller stalled  Board installed incorrectly ...
  • Page 496 Service Call 700 6.8 SERVICE CALL 700 6.8.1 SC700 (ENGINE: PERIPHERALS) (MP 501/601 ONLY) SC No. Type Error Name/Error Condition/Major Cause/Solution SC700-00 ARDF Inverter Motor Error The home position cannot be detected even if the machine reties 3 times consecutively. * Conditions to detect the home position: When the home position is detected by driving the ARDF inverter motor one rotation.
  • Page 497 Service Call 700 SC No. Type Error Name/Error Condition/Major Cause/Solution  ARDF position sensor defective 1. Rotate the ARDF inverter motor by hand to check whether it is unusually difficult to rotate. 2. Check that the ARDF position sensor is not disengaged and is correctly positioned.
  • Page 498 Service Call 816-899 6.9 SERVICE CALL 816-899 6.9.1 SC800 (CONTROLLER) Type Error Name/Error Condition/Major Cause/Solution SC816-** [0x0000] Energy save I/O subsystem error SC816-01 Subsystem error SC816-02 Sysarch (LPUX_GET_PORT_INFO) error SC816-03 Transition to STR was denied. SC816-04 Interrupt in kernel communication driver SC816-05 Preparation for transition to STR failed.
  • Page 499 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC816-26 write() communication retry error to 28 SC816-29, read() communication retry error SC816-35 read() error SC816-36 Subsystem error to 96 SC 816-99 Subsystem error Energy save I/O subsystem detected some abnormality.  Energy save I/O subsystem defective ...
  • Page 500 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC817-00 Monitor error: File detection / Digital signature error (MP 501/601 Only)  Bootloader cannot read any of diagnostic module, kernel, or root filesystem.  In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed.
  • Page 501 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution  Turn the main power OFF/ON.  Replace the HDD.  Replace the memory  Replace the controller board.  Fix the software Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms.
  • Page 502 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD.
  • Page 503 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC840-00 EEPROM access error  During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.  During the I/O processing, a writing error occurred.  Defective EEPROM Type Error Name/Error Condition/Major Cause/Solution SC841-00...
  • Page 504 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution Number of unusable blocks exceeded threshold for Nand-Flash Replace the controller board. Type Error Name/Error Condition/Major Cause/Solution SC842-02 Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from energy save mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code.
  • Page 505 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC853-00 Bluetooth device connection error (MP 501/601 Only) The Bluetooth hardware (USB type) was connected after the machine was turned on. The Bluetooth hardware (USB type) was connected after the machine was turned on. Always connect the Bluetooth device (USB type) before the machine is turned on.
  • Page 506 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC855-02 Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered)  Defective wireless LAN board  Loose connection  Turn the main power OFF/ON. ...
  • Page 507 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution A serious error occurred after data conversion during an attempt to update the encryption key. NVRAM defective  Replace the NVRAM.  Replace the controller board. Type Error Name/Error Condition/Major Cause/Solution SC858-30 Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key.
  • Page 508 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution  HDD conversion was set with the data encryption key update function, but the HDD was removed.  Machine lost power during data encryption key update  Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.
  • Page 509 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete.
  • Page 510 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC860-00 HDD startup error at main power on (HDD error)  The HDD is connected but the driver detected the following errors.  SS_NO.T_READY:/* (-2)HDD does not become READY*/  SS_BAD_LABEL:/* (-4)Wrong partition type*/ ...
  • Page 511 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC862-00 Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. SC863 occurs during the HDD reading and defective sectors are registered up to 101.
  • Page 512 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC863-02 HDD data read failure to 23 The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)).
  • Page 513 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC864-02 HDD data CRC error to 23 During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. Bad sectors were generated during operation.
  • Page 514 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC865-02 HDD access error to 23 During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)).
  • Page 515 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC867-00 SD card removed The SD card was removed while the machine is on. An application SD card has been removed from the slot (mount point of /mnt/sd0). Turn the main power OFF/ON. Type Error Name/Error Condition/Major Cause/Solution SC867-01...
  • Page 516 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution The SD controller returned an error during operation. SC868-02 (An error occurred at the mount point of /mnt/sd1)  SD card defective  SD controller defective Slot number is displayed on the sub code. Detail code is described in SMC print can confirm the details of the error.
  • Page 517 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC870-00 Address Book data error (Anytime: Address Book Error.) SC870-01 Address Book data error (On startup: Media required for storing the Address Book is missing.) SC870-02 Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.) SC870-03 Address Book data error (Initialization: Failed to generate a file to...
  • Page 518 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC870-23 Address Book data error (File I/O: Failed to write to file.) SC870-24 Address Book data error (File I/O: Failed to read file.) SC870-25 Address Book data error (File I/O: Failed to check file size.) SC870-26 Address Book data error (File I/O: Failed to delete data.) SC870-27...
  • Page 519 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC870-56 Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.) SC870-57 Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.) SC870-58 Address Book data error (Encryption settings: Failed to delete a...
  • Page 520 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution Install the device that contains address book information properly, and turn the main power off/on. If SC occurs again, do the following steps. After installing the HDD, or SD/USB ROM, execute SP5-846-046 (UCS Setting). Wait more than 3 seconds, then execute SP5-832 (HDD Formatting).
  • Page 521 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC873-00 HDD mail reception error An error was detected on the HDD immediately after the machine was turned on.  HDD defective  Power was turned off while the machine used the HDD. ...
  • Page 522 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC874-61 Delete all error (Delete data area) : library error to -65 SC874-66 Delete all error (Delete data area) : Unavailable SC874-67 Delete all error (Delete data area) : Erasing not finished SC874-68 Delete all error (Delete data area) : HDD format failure (Normal) SC874-69...
  • Page 523 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution SC875-01 Delete all error (HDD erasure) (hddchack –i error) SC875-02 Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) ...
  • Page 524 Service Call 816-899 Trusted Platform Module  In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip"...
  • Page 525 Service Call 816-899 Type Error Name/Error Condition/Major Cause/Solution TPM defective. (The random number seed is generated by TPM) Turn ON the main power. Replace the controller board. Type Error Name/Error Condition/Major Cause/Solution SC899-00 Software performance error (signal reception end) Unknown software error occurred. Occurs when an internal program behaves abnormally.
  • Page 526 Service Call 900-998 6.10 SERVICE CALL 900-998 6.10.1 SC900 (ENGINE: OTHERS) SC No. Type Error Name/Error Condition/Major Cause/Solution SC995-01 CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details:  Machine serial number cannot be identified because of BiCU replacement or malfunctioning.
  • Page 527 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution SC995-03 CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. Machine serial number (11 digits) or machine identification code does not match.
  • Page 528 Service Call 900-998 6.10.2 SC900 (CONTROLLER) SC No. Type Error Name/Error Condition/Major Cause/Solution SC900-00 Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter.  Unexpected NV-RAM is attached.  NV-RAM defective ...
  • Page 529 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution SC991-00 Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990.  Parameter error  Internal parameter error  Insufficient work memory  Operation error caused by abnormalities that are normally undetectable.
  • Page 530 Service Call 900-998 SC No. Type Error Name/Error Condition/Major Cause/Solution Cases when SC997-00 does not occur; SCS sends command to the copy application. There has been no response from the copy application for 30 sec. (Error count value: 1) Step1-2 is repeatedly performed 2 times. (Error count value: SCS sends command to the copy application.
  • Page 531 Jam Detection 6.11 JAM DETECTION 6.11.1 PAPER JAM DISPLAY SP7-507 shows the paper jam history.  CODE: Indicates the jam code.  SIZE: Indicates the paper Size Code.  TOTAL: Indicates the total counter (SP7-502-001).  DATE: indicates the date when the jam occurred. ...
  • Page 532 Jam Detection Indication on SP No Description the operation Code panel SP7-504 Bypass paper end sensor Paper feed sensor 1 (Tray 1) Paper feed sensor 2 (Tray 2) Paper end sensor 3 (Tray 3) Paper end sensor 4 (Tray 4) Paper end sensor 5 (Tray 5) Registration sensor 1 Registration sensor 2...
  • Page 533 Jam Detection Indication on SP No Description the operation Code panel Tray 1: Multiple feed Tray 2: Multiple feed Tray 3: Multiple feed Tray 4: Multiple feed Tray 5: Multiple feed Duplex unit: Multiple feed Bypass tray: Multiple feed Paper feed sensor 2: Late jam (When paper feed from Tray 3) Paper feed sensor 2: Late jam (When paper feed from Tray 4)
  • Page 534 Jam Detection Indication on SP No Description the operation Code panel Paper feed sensor 4: Late jam (When paper feed from Tray 5) Paper feed sensor 4: Lag jam (When paper feed from Tray 5) Registration sensor 1: Late jam (When paper feed from Tray 2) Registration sensor 1: Late jam (When paper feed from Tray 3)
  • Page 535 Jam Detection Indication on SP No Description the operation Code panel Registration sensor 2: Late jam (When paper feed from Tray 5) Registration sensor 2: Late jam (When paper feed from duplex unit) Registration sensor 2: Late jam (When paper feed from bypass tray unit) Registration sensor 2: Lag jam (When paper feed from Tray 1)
  • Page 536 Jam Detection Indication on SP No Description the operation Code panel Paper exit full sensor: Late jam (When paper feed from Tray 5) Paper exit full sensor: Late jam (When paper feed from duplex unit) Paper exit full sensor: Late jam (When paper feed from bypass tray unit) Paper exit full sensor: Lag jam (When paper feed from Tray 1)
  • Page 537 Jam Detection Indication on SP No Description the operation Code panel Duplex sensor 1: Late jam (When paper feed from Tray 5) Duplex sensor 1: Late jam (When paper feed from bypass tray unit) Duplex sensor 2: Late jam (When paper feed from Tray 1) Duplex sensor 2: Late jam (When paper feed from Tray 2)
  • Page 538 Jam Detection 6.11.3 SENSOR LAYOUT MP 501/601 Abbreviation Name Abbreviation Name AROS ARDF original sensor PFPS1 Paper end sensor 1 ARRS ARDF registration sensor PFPS2 Paper end sensor 2 ARTS ARDF original timing sensor PFPS3 Paper end sensor 3 BPES Bypass paper end sensor PFPS4 Paper end sensor 4...
  • Page 539 Jam Detection Abbreviation Name Abbreviation Name Fusing sensor Paper end sensor 2 PFFS1 Paper feed sensor 1 Registration sensor 1 PFFS2 Paper feed sensor 2 Registration sensor 2 PFFS3 Paper feed sensor 3 Registration sensor 3 PFFS4 Paper feed sensor 4 *1 Optional paper feed unit SP 5300/5310 Abbreviation...
  • Page 540 Jam Detection Abbreviation Name Abbreviation Name DUS2 Duplex sensor 2 PFPS3 Paper end sensor 3 Fusing sensor PFPS4 Paper end sensor 4 PFFS1 Paper feed sensor 1 Paper exit full sensor PFFS2 Paper feed sensor 2 Paper feed tray limit sensor PFFS3 Paper feed sensor 3 Paper end sensor 1...
  • Page 541 Jam Detection 6.11.4 PAPER SIZE CODES Paper size codes are as follows. * The unit of Main Scan/Sub Scan Length is 0.1 mm. Sub Scan Size Code Paper Size Name Orientation Main Scan Length Length 005(05H) 2970 2100 006(06H) 2100 1480 007(07H) 1480...
  • Page 542 Jam Detection Sub Scan Size Code Paper Size Name Orientation Main Scan Length Length 085(55H) DL Envelope 2200 1100 134(86H) 1480 2100 D255/D256/M281/M282 6-104...
  • Page 543 Troubleshooting Guide 6.12 TROUBLESHOOTING GUIDE 6.12.1 IMAGE QUALITY Skewed image Symptom Images are skewed. Solution Check whether the side fences in the paper feed tray are set properly. They must tightly fit to the paper without space. Toner sticking to the right side area on the second side of the paper Symptom Toner sticking to the right side area [A] on the second side of the paper.
  • Page 544 Troubleshooting Guide SP 5300/5310: Open the upper cover [A], and then open the front cover [B]. 2. Pull out the PCDU [A]. D255/D256/M281/M282 6-106...
  • Page 545 Troubleshooting Guide 3. Clean the [A] area with a dry cloth. Image quality failure due to the fixing failure Symptom The following image quality failure occur due to the fixing failure.  Backside partial stains  Toner peeling  Black spots caused by the toner fixation Solution Change the paper type setting to thicker with the procedure below.
  • Page 546 Troubleshooting Guide 8. Select the paper thickness setting for the specified paper type -> Press [OK] 9. Select the tray where the specified type of paper is loaded -> Press [OK] If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately.
  • Page 547 Troubleshooting Guide Solution 2 Enable the scattered toner prevention function with SP1-891-xxx (Scattering Control). Change the value of the tray which you want to adjust from "0" to "1". SP No. SP Name Adjustment Range SP1-891-001 Scattering Control: Main SP1-891-002 Scattering Control: Option Tray 1 0 or 1 SP1-891-003...
  • Page 548 Troubleshooting Guide MP 501/SP 5300 Transfer Current Fusing Temperature Copy/Print Speed [µA] [°C] [ppm] Paper Type 1. When the scattered toner prevention function is disabled. Thin Paper Plain Paper 1 Plain Paper 2 Middle Thick Thick Paper 1 -100 -100 Thick Paper 2 -100 -100...
  • Page 549 Troubleshooting Guide Rev 03/08/2017 MP 601/SP 5310 Transfer Current Fusing Temperature Copy/Print Speed [µA] [°C] [ppm] Paper Type 1. When the scattered toner prevention function is disabled. Thin Paper Plain Paper 1 Plain Paper 2 Middle Thick Thick Paper 1 -110 -110 Thick Paper 2...
  • Page 550 Troubleshooting Guide 6.12.2 PAPER TRANSPORT Paper jam occurred in the paper path between Tray 1 and around the registration roller Symptom The paper jam (such as J031, J054, J057, J069) occur in the paper path between Tray 1 and around the registration. Solution Clean the registration sensor 1 and opposing part.
  • Page 551 Troubleshooting Guide 2. Pull out the PCDU [A]. 3. Clean the registration sensor 1 [A] with a damp cloth from the backside of the PCDU [B]. 4. Clean the opposing part [A] of the registration sensor 1 with the damp cloth. 6-113 D255/D256/M281/M282...
  • Page 552 Troubleshooting Guide Paper jam (J001) occurred after removing the jammed paper from the registration section Symptom Paper jam (J001) occur after removing the paper which was jammed between fusing section and registration section. This is because the registration filler has got under the registration roller when removing the jammed paper.
  • Page 553 Troubleshooting Guide 2. Pull out the PCDU [A]. 3. Check whether the registration filler [A] moves smoothly. 6-115 D255/D256/M281/M282...
  • Page 554 Troubleshooting Guide Non-feed jam in ARDF (MP 501/601 Only) Symptom Non-feed jam occur when 60 or more originals is strongly pushed into the ARDF. Solution  Open the ARDF upper cover [A] and remove the originals. Then place the originals into the ARDF.
  • Page 555 Troubleshooting Guide Select [Drum Refresh] -> Press [OK] Select [OK]. Problem at regular intervals Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). [A]: Paper feed direction [B]: Problems at regular intervals ...
  • Page 556 Troubleshooting Guide SC670 (engine start up error) is displayed Symptom SC670 (engine start up error) is displayed. Cause The engine board resets at an unexpected timing, and does not start up again Solution If the symptom occurs, use the following flow chart to determine the cause and decide the best course of action.
  • Page 557 Troubleshooting Guide Rev. 02/09/2017 SC672 (Controller start up error) is displayed Symptom: The following occur: Communication error between operation panel and controller after machine is SC672-00 powered on. Communication error (receive) between operation panel and controller after SC672-10 machine is powered on. Communication error (send) between operation panel and controller after SC672-11 machine is powered on.
  • Page 558 Troubleshooting Guide Rev. 02/09/2017 Flowchart to determine parts to replace when SC672 occurs. Parts How to determine the cause USB cable LED on controller blinks once every second Operation panel LED on controller blinks once every second Controller LEDs on controller blink constantly Flowchart to determine which parts to replace when no display on Operation Panel.
  • Page 559 Troubleshooting Guide Rev. 02/09/2017 [A]: LEDs on the controller board Check the condition (lit, off, blinking) of the LED on the controller. Normal situation: POSTCODE LED 8 and BIOS LED blinking once every second. Note For CPU - POSTCODE 8 and BIOS LED blink when the CPU is operating normally. - POSTCODE 8 and BIOS LED are lit or off when there is a problem with the CPU.
  • Page 560 Troubleshooting Guide Rev. 02/09/2017 [B]: Abnormal mode: LEDs on the controller board LEDs 1 to 8 blink constantly Example: Note POSTCOD 1. For self-diagnosis code (BIOS). E 1-8 2. After the BIOS starts up, LEDs 4,5,7 turn off and LEDs 1,2,3 ,6 turn on and LED 8 blinks.
  • Page 561 Troubleshooting Guide Rev. 02/09/2017 USB connector at the BiCU:  Reference for replacing the USB cable Refer to “4. Replacement and Adjustment > Operation Panel (MP 501/601) [D]: CMOS clear procedure: Turn the machine power OFF. Turn Dip switch 1-3 ON for 10 seconds Turn Dip switch 1-3 OFF Turn the machine power ON.
  • Page 562 Troubleshooting Guide Rev. 02/09/2017 [E]: Fuse on the BiCU: Check the Fuse 1 on the BiCU. FU1 on the BiCU: [F]: For replacing the operation panel or the USB cable: Refer to “4. Replacement and Adjustment > Operation Panel (MP 501/601) (p281~)” D255/D256/M281/M282 6-124...
  • Page 563 DETAILED DESCRIPTIONS R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 565 Product Overview 7. DETAILED DESCRIPTIONS 7.1 PRODUCT OVERVIEW 7.1.1 MP 501/601 COMPONENT LAYOUT / PAPER PATH D255/D256/M281/M282...
  • Page 566 Product Overview Name Name Paper feed tray Drum unit Bypass tray unit Transfer unit Transportation section Fusing unit Scanner unit Paper exit unit Laser unit Duplex unit Development unit ARDF Toner cartridge D255/D256/M281/M282...
  • Page 567 Product Overview SP 5300/5310 Component Layout / Paper Path Name Name Paper feed tray Charge roller Paper feed unit Drum unit Transportation section Transfer unit Bypass tray Paper exit tray Bypass tray unit Paper exit unit Toner cartridge Fusing unit Development unit Duplex unit Laser unit...
  • Page 568 Product Overview 7.1.2 PARTS LAYOUT MP 501/601 Switches & Sensors Name Name ARDF registration sensor Interlock switch ARDF original timing sensor Paper feed tray size switch ARDF open/close sensor Main power switch PCB ARDF original sensor Paper feed tray limit sensor ARDF position sensor Bypass paper end sensor Fusing thermistor 2 (Center)
  • Page 569 Product Overview Name Name Registration sensor 1 Paper end sensor 1 Paper exit full sensor Paper end sensor 2 Duplex sensor 1 Rear cover switch Envelope sensor Scanner HP sensor D255/D256/M281/M282...
  • Page 570 Product Overview SP 5300/5310 Switches & Sensors Name Name Toner density sensor PCB Main power switch PCB Rear cover switch Paper feed tray size switch Fusing thermistor 1 (End) Duplex sensor 2 Fusing thermistor 2 (Center) Registration sensor 2 Fusing sensor Paper end sensor 2 Paper exit full sensor Paper end sensor 1...
  • Page 571 Product Overview MP 501/601 Drive unit, Fans Name Name ARDF paper transport motor Main motor ARDF paper feed motor Paper feed tray lift motor ARDF inverter motor PSU fan Polygon motor Fusing pressure release motor Toner supply motor Development fan Scanner motor Paper exit motor Drum motor...
  • Page 572 Product Overview SP 5300/5310 Drive unit, Fans Name Name Polygon motor Paper feed tray lift motor Laser fan PSU fan Paper exit motor Fusing pressure release motor Drum motor Development fan Controller box fan Toner supply motor Main motor D255/D256/M281/M282...
  • Page 573 Product Overview MP 501/601 Electrical Components Name Name Toner cartridge connection PCB Thermostat connection PCB Drum PCB Power pack Drum heater PCB (Asia Only) Drum connection PCB Toner cartridge PCB Connect-Left PCB Toner density sensor PCB OPU board Controller board Thermistor connection PCB D255/D256/M281/M282...
  • Page 574 Product Overview Name Name BiCU LED PCB Fax board D255/D256/M281/M282 7-10...
  • Page 575 Product Overview SP 5300/5310 Electrical Components Name Name OPU Board Connect-Left PCB Sensor PCB Thermostat connection PCB Power pack Drum connection PCB Controller board Toner cartridge PCB BiCU Drum PCB Toner cartridge connection PCB Thermistor connection PCB 7-11 D255/D256/M281/M282...
  • Page 576 Product Overview MP 501/601 Others Name Name Fusing lamps Duplex clutch Fusing thermostat 1 (End) Registration clutch Fusing thermostat 2 (Center) Paper feed clutch Quenching lamp Transport clutch Speaker Bypass solenoid Inverter solenoid Development clutch D255/D256/M281/M282 7-12...
  • Page 577 Product Overview SP 5300/5310 Others Name Name Fusing thermostat 1 (End) Transport clutch Fusing thermostat 2 (Center) Bypass solenoid Fusing lamp 1 Duplex clutch Fusing lamp 2 Control panel Development clutch Inverter solenoid Drum heater PCB (Asia and Registration clutch Chinese Only) Paper feed clutch Quenching lamp...
  • Page 578 Scanner Unit (MP 501/601 Only) 7.2 SCANNER UNIT (MP 501/601 ONLY) The original image is illuminated by the exposure lamp and scanned by the CCD, the reflected light being converted to an electrical signal. If the ARDF is used, the scanner unit stops at the position of the ARDF exposure glass. Then the machine sequentially scans each line of the image on the original in synchronization with the movement of the original in the sub scan direction as it is fed by the ARDF.
  • Page 579 Laser Unit 7.3 LASER UNIT The charged surface of the drum is scanned by the laser beam from the laser unit. The polygon motor rotates to reflect the laser beam over the drum. Various lenses and mirrors are housed in the laser unit, to adjust the diameter of the laser beam, and focus it on the drum surface.
  • Page 580 Development Unit 7.4 DEVELOPMENT UNIT The development unit consists of the development roller that forms the magnetic brush, the development blade and the development agitators that agitate the toner in the development unit. The toner sensor checks whether or not toner remains in the development unit. Name Name Development roller...
  • Page 581 Drum Unit 7.5 DRUM UNIT 7.5.1 DRUM The drum section consists of the drum, the charge roller unit, and the cleaning unit. The drum surface is uniformly charged in preparation for formation of residual image by the laser beam. After transfer is complete, toner remaining on the drum surface is removed with the cleaning blade and is sent to the waste toner bottle with the drum coil.
  • Page 582 Drum Unit 7.5.2 CLEANING UNIT Name Name Drum Scraper Cleaning blade Drum frame Cleaning roller Waste toner removal coil (drum coil) Control roller Quenching lamp D255/D256/M281/M282 7-18...
  • Page 583 Transfer Unit 7.6 TRANSFER UNIT The transfer unit consists mainly of the transfer roller, discharge plate and drum separation claws. A high voltage generated by the power pack is applied to the transfer roller for transfer charging. Paper after transfer is separated from the drum by applying the separation charge that is output from the power pack to the discharge plate.
  • Page 584 Fusing Unit 7.7 FUSING UNIT The paper sent from the transfer unit is fed between the hot roller and the pressure roller. The hot roller is heated by the fusing lamps, and the toner is fused by heat and pressure and fixed onto the paper.
  • Page 585 Fusing Unit 7-21 D255/D256/M281/M282...
  • Page 586 Paper Exit Unit 7.8 PAPER EXIT UNIT The paper exit unit consists of the transport path which sends the paper from the fusing unit to the paper exit tray, and the transport path which sends the paper to the duplex unit when duplex printing.
  • Page 587 Paper Exit Unit 7-23 D255/D256/M281/M282...
  • Page 588 Duplex Unit 7.9 DUPLEX UNIT The duplex unit consists of the transport path which sends the paper from the paper exit unit to the transportation section when duplex printing. Name Name Duplex rollers Duplex base Duplex idle rollers Duplex lower guide Actuator (duplex sensor 1) Feed upper guide Actuator (duplex sensor 2)
  • Page 589 Paper Feed Unit 7.10 PAPER FEED UNIT The paper feed unit consists of the paper feed section that feeds paper from the cassette, the bypass tray, and the paper transport section that conveys the fed paper to the transportation section. The cassette can contain 500 sheets.
  • Page 590 Paper Feed Unit D255/D256/M281/M282 7-26...
  • Page 591 Bypass Tray Unit 7.11 BYPASS TRAY UNIT The bypass tray can contain 100 sheets. Feeding from the bypass tray is performed by the rotation of the bypass paper feed roller. The bypass separation pad prevents paper from multiple feeding. Name Name Bypass paper feed roller Bypass frame...
  • Page 592 ARDF (MP 501/601 Only) 7.12 ARDF (MP 501/601 ONLY) 7.12.1 ORIGINAL FEED SECTION The original feed section consists of the parts shown below. An original placed on the original tray is conveyed to the original feed section. The original is fed by the rotation of the ARDF pickup pulley and the ARDF paper feed roller.
  • Page 593 ARDF (MP 501/601 Only) 7-29 D255/D256/M281/M282...
  • Page 594 ARDF (MP 501/601 Only) 7.12.2 ORIGINAL TRANSPORT SECTION AND EXIT SECTION The original transport section consists of the parts shown below. A transported original is scanned by the optical section (CCD) of the main unit when it passes the exposure glass of the ARDF in the main unit.
  • Page 595 ARDF (MP 501/601 Only) 7-31 D255/D256/M281/M282...
  • Page 596 Energy Save 7.13 ENERGY SAVE 7.13.1 ENERGY SAVER MODES Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.
  • Page 597 Energy Save Recommendation We recommend that the default settings should be kept.  If the customer requests that these settings should be changed, please explain that their energy costs could increase, and that they should consider the effects on the environment of extra energy use.
  • Page 598 Energy Save Machine SP8-941: Time at Time at Running time Power Power Condition Machine Start End (min.) (hour) consumption consumption Status (min.) Spec. (W) (KWH) ( - )/60= ( × )/1000= Operating 001: Operating Time 21089.0 21386.0 4.95 4.45 002: Stand by Standby (Ready)
  • Page 599 D255/D256/M281/M282 SERVICE MANUAL APPENDICES...

  • Page 601: Table Of Contents

    D255/D256/M281/M282 APPENDICES TABLE OF CONTENTS 1. SPECIFICATIONS ................. 1-1 1.1 GENERAL SPECIFICATIONS (MP 501/601) ..............1-1 1.1.1 MAINFRAME ....................... 1-1 1.1.2 COPIER SPECIFICATIONS ................1-5 1.1.3 PRINTER SPECIFICATIONS ................1-8 1.1.4 SCAN SPECIFICATIONS ..................1-9 Scan to Email ......................1-11 Scan to Folder .......................
  • Page 602 General Specifications (MP 501/601) Exiting SP Mode ...................... 3-1 3.1.2 TYPES OF SP MODES ..................3-1 SP Mode Button Summary ..................3-2 Switching Between SP Mode and Copy Mode for Test Printing (MP 501/601 Only)3-3 Selecting the Program Number (MP 501/601 Only) ..........3-3 Service Mode Lock/Unlock ..................
  • Page 603 4.1 PRINTING FEATURES ....................4-1 4.1.1 BEHAVIOR OF USB PRINTER DETECTION ............. 4-1 4.1.2 AUTO PDL DETECTION FUNCTION ..............4-1 Overview ........................4-1 Conditions for detection of the PDL ................ 4-1 PDL detection by the printer system, PCL interpreter and PS interpreter ....4-2 PDL selection and switching ...................

  • Page 605: Specifications

    APPENDIX: SPECIFICATIONS R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 607: General Specifications (Mp 501/601)

    General Specifications (MP 501/601) 1. SPECIFICATIONS 1.1 GENERAL SPECIFICATIONS (MP 501/601) 1.1.1 MAINFRAME Item Spec. Configuration: Desktop Color Supported: Black and White ® Intel Atom Processor BayTrail-I CPU: 1.46 GHz RAM: Standard: 2 GB HDD: 320 GB Scanning Element: One-dimensional solid scanning through CCD Laser beam scanning and electro-photographic Printing process: printing...
  • Page 608 General Specifications (MP 501/601) Item Spec. A4 SEF, A5 SEF, B5 SEF, B6 SEF, 8.5" × 14"(LG) SEF, 8.5" × 13"(Foolscap) SEF, 8.5" × 11"(LT) SEF, 8.25" × 14"(Government LG) SEF, 8.25" × 13"(Folio) SEF, 8" × 13"(F/GL) SEF, 8" × 10"(Eng Quatro) SEF, Tray 2 to 5 Recommended 7.25"...
  • Page 609 General Specifications (MP 501/601) Item Spec. Paper Type Tray 1 (Standard Paper Type: Capacity: Tray): Plain Paper (Not Displayed as Paper Type), Recycle Paper, Color Paper, Letterhead, Preprinted Paper, Bond Paper Thickness: Plain Paper 1, Plain Paper 2, Middle Thick, Thick Paper 1 Tray 2 to 5 Paper Type:...
  • Page 610 General Specifications (MP 501/601) Item Spec. NA/AP: MP 501: 24 seconds MP 601: 25.4 seconds Warm-up Time: 60 seconds * The warm-up time may differ depending on the conditions and environment of the machine. NA: 120 - 127 V, 11 A, 60 Hz Power Source: EU/AP: 220 - 240 V, 6 A, 50/60 Hz 1.5 kW or less...

  • Page 611: Copier Specifications

    General Specifications (MP 501/601) 1.1.2 COPIER SPECIFICATIONS Item Spec. CPM: MP 501: 50 cpm (A4 SEF), 52 cpm (LT SEF) MP 601: 60 cpm (A4 SEF), 62 cpm (LT SEF) Copy Resolution: 600 dpi/bit Maximum Continuous Copy Run: 999 sheets Reproduction 155%, 129%, 100%, 93%, 78%, 65% Ratio:...
  • Page 612 General Specifications (MP 501/601) Item Spec. Layout & Booklet: Series: Book to simplex: 2 sided original to simplex: Combine (Layout): The following combinations are supported: 2 into 1 simplex 4 into 1 simplex 8 into 1 simplex 1 duplex into 1 simplex 2 duplex into 1 simplex 4 duplex into 1 simplex 4 into 1 duplex...
  • Page 613 General Specifications (MP 501/601) Item Spec. Slip Sheets: Image Rotation: Electronic Without Shift Sort: Sort: Rotate Sort: Shift Sort: Electronic Stack: Stapling: Image Repeat: Creation: Double Copy: Mirror: Positive/Negative: Erase Inside: Erase Outside: Stamp/ Preset Stamp: Yes (8 Stamps / 2 sizes) * Not from the By-pass tray Numbering: User Stamp: Yes (4 Stamps / 1 sizes) * Not from the By-pass tray...

  • Page 614: Printer Specifications

    General Specifications (MP 501/601) Item Spec. User Code: 8 digits / 1000 user codes Interrupt Copy: Auto Start: Job Preset: Yes (8 jobs) Sample Copy: 1.1.3 PRINTER SPECIFICATIONS Item Spec. Standard: RPCS, PCL 5e/6, PostScript 3, PDF, MediaPrint (JPEG, Printer Language: TIFF) Option: IPDS, XPS...

  • Page 615: Scan Specifications

    General Specifications (MP 501/601) 1.1.4 SCAN SPECIFICATIONS Item Spec. Color Scan: Standard 60 pages/minute (A4/LT SEF, 300dpi) Scanning Speed: Color: 40 pages/minute (A4/LT SEF, 300dpi) Scanning Resolution: 100 / 200 (default) / 300 / 400 / 600 dpi Original sizes that can be Length: 10 - 216 mm (0.4 - 8.5 inches) scanned: Width: 10 - 356 mm (0.4 - 14.0 inches)
  • Page 616 General Specifications (MP 501/601) Item Spec. Split scan from Booklet type Original: Digital Signature for PDF: BW 1bit / (MH, MR or MMR) Single Page TIFF: BW 1bit, BW Grayscale or Full Color BW 1bit /(MH, MR or MMR) Multi Page TIFF: BW 1bit, BW Grayscale or Full Color BW Grayscale or Full Color / (JPEG) Single Page JPEG:...

  • Page 617: Scan To Email

    General Specifications (MP 501/601) Scan to Email Item Spec. Requirement (Mail Protocol, SMTP (Mail Server) Gateway and TCP/IP Transmission Protocol, Protocol): Authorization Function: SMTP authentication, POP before SMTP authentication Resolution: 100, 200 (Default), 300, 400, 600 Max Email Address in HDD: 2,000 Register Group Address in Max.

  • Page 618: Scan To Folder

    General Specifications (MP 501/601) Item Spec. File Type: Single Page: TIFF/JPEG, PDF, High Compression PDF, Secure PDF, Digital Signature PDF, PDF/A Multi Page: TIFF, PDF, High Compression PDF, Secure PDF, Digital Signature PDF, PDF/OCR* *Option required Program User Settings: Up to 25 programs Divide and send Email (If the Yes (By page or size) / No (Default: Yes (By size)*) file size exceed the max...
  • Page 619 General Specifications (MP 501/601) Item Spec. Search client folder: SMB: Browsing directly to the designated folders FTP: By client folder name Max. client folder numbers Max. 50 client folders / PCs per send per send: Simultaneous Transmission: Max. 550 Group address: Max group:100 Max member per group:500 Input File Name:...

  • Page 620: Network Twain Driver

    General Specifications (MP 501/601) Network TWAIN Driver Item Spec. Windows Vista/7/8/8.1/10, Windows Server 2003/2008/2008 R2/2012/2012 R2 (Operates in 32-bit compatibility mode on 64-bit operating systems) Resolution: 100 – 1200 dpi (Black and White / Grayscale) Color: 100 – 1200 dpi (Black and White / Grayscale) Scan Mode: Standard / Photo / OCR / Filing Image Adjustment:...

  • Page 621: General Specifications (Sp 5300/5310)

    General Specifications (SP 5300/5310) 1.2 GENERAL SPECIFICATIONS (SP 5300/5310) 1.2.1 MAINFRAME Item Spec. Configuration: Desktop Color Supported: Black and White ® Intel Atom Processor BayTrail-I CPU: 1.46 GHz RAM: Standard: 2 GB Laser beam scanning and electro-photographic Printing process: printing Development: Monocomponent jumping development system Fusing System:...
  • Page 622 General Specifications (SP 5300/5310) Item Spec. Windows Vista/7/8/8.1/10, Windows Server Network/Operating System: 2003/2008/2008 R2/2012/2012 R2, OS X 10.8 or later A4 SEF, A5 SEF/LEF, A6 SEF, B5 SEF, B6 SEF, 8.5" × 14"(LG) SEF, 8.5" × 13"(Foolscap) SEF, 8.5" × 11"(LT) SEF, 8.25"...
  • Page 623 General Specifications (SP 5300/5310) Item Spec. (LT/A4: 80gsm 2,600 sheets (500 sheets × 5 trays + 100 Max: paper): sheets/bypass) Paper Output Capacity Max: 500 sheets (LT/A4: 80gsm paper): Plain Paper, Plain Paper 2, Middle Thick Paper, Thick Tray 1 (Standard Paper 1, Recycled Paper, Color Paper, Special Paper Tray): 1, Special Paper 2, Special Paper 3, Letterhead...
  • Page 624 General Specifications (SP 5300/5310) Item Spec. NA: 120 - 127 V, 11 A, 60 Hz Power Source: EU/AP: 220 - 240 V, 6 A, 50/60 Hz 1.4 kW or less Max Power Consumption (The complete system consists of the main unit, four (Complete System): optional paper feed units, and wireless LAN board) SP 5300:...

  • Page 625: Supported Paper Sizes

    Supported Paper Sizes 1.3 SUPPORTED PAPER SIZES 1.3.1 PAPER FEED Remarks: Supported: Select the paper size using the paper size dial on the tray. Supported: Set the paper size dial on the tray to "Asterisk", and select the paper size with the control panel. Supported: Select the paper size using the control panel.
  • Page 626 Supported Paper Sizes Tray 2 to 5 Tray 1 (Optional Paper Size (Main Paper Bypass Tray Paper Feed Feed Tray) Tray) F/GL SEF 8 × 13 inch Eng Quatro SEF 8 × 10 inch Executive SEF 7.25 × 10.5 inch Half Letter SEF 5.5 ×...

  • Page 627: Software Accessories

    Software Accessories 1.4 SOFTWARE ACCESSORIES The printer drivers and utility software are provided on one CD-ROM. An auto-run installer allows you to select which components to install. 1.4.1 PRINTER DRIVERS Windows Type PCL5c PCL6 Starter Home Basic Home Premium Windows Vista Business Ultimate Enterprise...
  • Page 628 Software Accessories Type PCL5c PCL6 Mobile Enterprise Education Mobile Enterprise loT Core Standard Edition Enterprise Edition Windows Server 2003/ R2 Datacenter Edition Web Edition Standard Edition Enterprise Edition Standard without Hyper-V Windows Server 2008/R2 Enterprise without Hyper-V Datacenter Edition Web Edition Foundation Essentials Windows Server...

  • Page 629: Mac Os Environment

    Software Accessories Mac OS Environment Printer Utility for Mac Mac OS 8.6 or later, Mac OS X classic Mac OS X Native: v.10.8 or later : Supported -: Not supported UNIX Environment UNIX Platforms Version Sun Solaris 9, 10 HP-UX 11.x, 11i v2, 11i v3 Red Hat Linux Enterprise V4, V5, V6...

  • Page 630: Scanner And Lan Fax Drivers

    Software Accessories 1.4.2 SCANNER AND LAN FAX DRIVERS Operating system for TWAIN driver: Windows Vista/7/8/8.1/10, Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2 (TWAIN scanner runs in 32-bit compatible mode on a 64-bit operating system, so TWAIN scanner is not compatible with 64-bit applications. Use it with 32-bit applications.) Operating system for WIA driver: Windows Vista (SP1 or later)/7/8/8.1/10, Windows Server 2008/2008 R2/2012/2012 R2 (WIA scanner can function under both 32- and 64-bit operating systems.)

  • Page 631: Optional Equipment

    Optional Equipment 1.5 OPTIONAL EQUIPMENT 1.5.1 PAPER FEED UNIT PB1100 Item Spec. Paper Size: Half Letter SEF – A4 SEF Paper Weight: 64 – 120 g/m (17 – 44 lb.) Paper Capacity: 500 sheets (500 sheets × 1 tray with 80 g/m paper) Power Consumption: Less than 13 W (Average)

  • Page 633: Preventive Maintenance Tables

    PREVENTIVE MAINTENANCE TABLES R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 635: Maintenance Tables

    Maintenance Tables 2. PREVENTIVE MAINTENANCE TABLES 2.1 MAINTENANCE TABLES  The amounts mentioned as the PM interval indicate the number of prints. 2.1.1 PREVENTIVE MAINTENANCE ITEMS Chart: A4 (LT)/6% Mode: 3 prints/job Environment: Normal temperature and humidity Yield may change depending on circumstances and print conditions. Symbol keys: C: Clean, R: Replace, L: Lubricant, I: Inspect ...
  • Page 636 Maintenance Tables Optics (MP 501/601 Only) Item 500K Life Note Wipe with a soft cloth Exposure glass infiltrated with alcohol or neutral detergent. Exposure glass (for ARDF) Wipe with a dry cloth. Mainframe Item 500K Life Note Transfer roller Drum unit Development Unit Fusing Unit Wipe with a soft cloth...

  • Page 637: Paper Feed Unit Pb1100

    Maintenance Tables Item 500K Life Note Registration roller Wipe with a soft dry cloth. Vent Wipe with a soft dry cloth. Paper Feed Unit PB1100 Item 500K Life Note Wipe with a soft cloth Paper feed roller infiltrated with alcohol or water.

  • Page 639: Sp Mode Tables

    SP MODE TABLES R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 41 ~ 42 01/20/2017 Removed SP5759 Machine Limit Count...

  • Page 641: Service Program Mode

    Service Program Mode 3. SP MODE TABLES 3.1 SERVICE PROGRAM MODE  Make sure that the data-in LED ( ) is not on before you go into the SP mode. This LED indicates that some data is coming to the machine. When the LED is on, wait for the copier to process the data.
  • Page 642 Service Program Mode SP Mode Button Summary MP 501/601 Select one of the Service Program modes (Service, or Engine) from the touch panel. Here is a short summary of the touch-panel buttons. Description Opens all SP groups and sublevels. Closes all open groups and sublevels and restores the initial SP mode display.
  • Page 643 Service Program Mode Description Press two times to leave the SP mode and return to the copy window to resume normal operation. Press any Class 1 number to open a list of Class 2 SP modes. Press to scroll the show to the previous or next group. Press to scroll to the previous or next display in segments the size of the screen display (page).
  • Page 644 Service Program Mode  Refer to the Service Tables for the range of allowed settings. Do this procedure to enter a setting:  Press to toggle between plus and minus and use the keypad to enter the appropriate number. The number you enter writes over the previous setting. ...
  • Page 645 Service Program Mode 3.1.3 REMARKS Display on the Operation Panel Screen The maximum number of characters which can show on the operation panel screen is limited. For this reason, some of the SP modes shown on the screen need to be abbreviated. The following are abbreviations used for the SP modes for which the full description is over 20 characters.
  • Page 646 Service Program Mode Others The following symbols are used in the SP mode tables.  The settings of each SP mode are explained in the right-hand column of the SP table in the following way. [Adjustable range / Default setting / Step] Alphanumeric ...
  • Page 647 Main SP Tables-1 3.2 MAIN SP TABLES-1 3.2.1 SP1-XXX (FEED) 1001 [Reistration Correct] 1-001-001 Main ENG* [-9.9 to 9.9 / 0 / 0.1 mm / step] 1-001-002 Option Tray 1 ENG* [-9.9 to 9.9 / 0 / 0.1 mm / step] 1-001-003 Option Tray 2 ENG*...
  • Page 648 Main SP Tables-1 1890 [Archive mode] 1-890-001 ON/OFF ENG* [0 or 1 / 0 / 1 / step] 1891 [Scattering Control] 1-891-001 Main ENG* [0 or 1 / 0 / 1 / step] 1-891-002 Option Tray 1 ENG* [0 or 1 / 0 / 1 / step] 1-891-003 Option Tray 2 ENG*...
  • Page 649 Main SP Tables-1 1-998-012 reserve12 ENG* [0 to 255 / 0 / 1 / step] 1-998-013 reserve13 ENG* [0 to 255 / 0 / 1 / step] 1-998-014 reserve14 ENG* [0 to 255 / 0 / 1 / step] 1-998-015 reserve15 ENG* [0 to 255 / 0 / 1 / step]...
  • Page 650 Main SP Tables-2 3.3 MAIN SP TABLES-2 3.3.1 SP2-XXX (DRUM) 2102 [Magnification Adjust] 2-102-001 Main Mag. ENG* [-1 to 1 / 0 / 0.1% / step] 2103 [Erase Margin Adjust] 2-103-001 Left Edge Width ENG* [0 to 9.9 / 4 / 0.1 mm / step] 2-103-002 Right Edge Width ENG* [0 to 9.9 / 4 / 0.1 mm / step]...
  • Page 651 Main SP Tables-3 3.4 MAIN SP TABLES-3 3.4.1 SP3-XXX (PROCESS) 3900 [Drum Refresh] 3-900-001 On [0 or 1 / 0 / 1 / step] 3-900-002 Off [0 or 1 / 0 / 1 / step] 3901 [Drum Refresh]  (UP) MP 501/601: [User Tools] ->...
  • Page 652 Main SP Tables-3 3904 [MainCharger Output]  (UP) MP 501/601: [User Tools] -> [Machine Features] -> [Maintenance] -> [Charger Output]  SP 5300/5310: [Menu] -> [Maintenance] -> [Quality Maintenance] -> [Charger Output] 3-904-001 - ENG* [1 to 5 / 3 / 1 / step] D255/D256/M281/M282 3-12 SM Appendix...
  • Page 653 Main SP Tables-4 3.5 MAIN SP TABLES-4 3.5.1 SP4-XXX (SCANNER) 4011 [S-to-S Regist Adjustment] 501/601 only) 4-011-001 - ENG* [-3 to 3 / 0 / 0.1 mm / step] 4012 [Scanner Erase Margin: Scale] 501/601 only) 4-012-001 Book: Leading Edge ENG* [0 to 10 / 0 / 0.1 mm / step] 4-012-002 Book: Trailing Edge...
  • Page 654 Main SP Tables-4 4-020-002 Dust Detect:Lvl [0 to 8 / 4 / 1 / step] 4-020-003 Dust Reject:Lvl [0 to 4 / 0 / 1 / step] 4108 [Sub Scan Speed.Adjustment] 501/601 only) 4-108-001 - [-2.5 to 2.5 / 0 / 0.1 % / step] 4110 [L-Edge Timing Adjustment] 501/601...
  • Page 655 Main SP Tables-4 4609 [Gray Balance Set] 501/601 only) 4-609-001 R: Book Scan ENG* [-384 to 255 / -100 / 1 digit / step] 4-609-002 R: DF Scan ENG* [-384 to 255 / -100 / 1 digit / step] 4610 [Gray Balance Set] 501/601 only)
  • Page 656 Main SP Tables-4 4647 [Scanner Hard Error] 501/601 only) 4-647-001 Power-ON [0 to 65535 / 0 / 1 / step] 4688 [ADF Adjustment Density] 501/601 only) 4-688-001 - ENG* [50 to 150 / 103 / 1 % / step] 4699 [SBU Test Pattern Change] 501/601 only)
  • Page 657 Main SP Tables-4 4938 [ACS:Edge Mask] 501/601 only) 4-938-005 Scan:Sub LEdge ENG* [0 to 31 / 15 / 1 / step] 4-938-006 Scan:Sub TEdge ENG* [0 to 31 / 15 / 1 / step] 4-938-007 Scan:Main LEdge ENG* [0 to 31 / 15 / 1 / step] 4-938-008 Scan:Main TEdge ENG* [0 to 31 / 15 / 1 / step]...
  • Page 658 Main SP Tables-4 4994 [Adj Txt/Photo Recog Level] 501/601 only) 4-994-001 High Compression ENG* [0 to 2 / 1 / 1 / step] 4996 [White Paper Detection Level] 501/601 only) 4-996-001 - [0 to 6 / 3 / 1 / step] D255/D256/M281/M282 3-18 SM Appendix...
  • Page 659 Main SP Tables-5 (Engine) 3.6 MAIN SP TABLES-5 (ENGINE) 3.6.1 SP5-XXX (MODE) 5186 [RK4: Setting] 5-186-001 - ENG* [0 or 1 / 0 / 1 / step] 5801 [Memory Clear] 5-801-002 Engine [0 or 1 / 0 / 1 / step] 5802 [All Data Initialize] 5-802-001 Result...
  • Page 660 Main SP Tables-5 (Engine) 5-805-002 - [0 or 1 / 0 / 1 / step] 5810 [SC Reset] 5-810-001 Fusing SC Reset [0 or 1 / 0 / 1 / step] 5811 [MachineSerial] 5-811-002 Display ENG* [0 to 255 / 0 / 1 / step] 5811 [MachineSerial Set] 5-811-004...
  • Page 661 Main SP Tables-5 (Engine) 5900 [Engine Log Upload] 5-900-001 Pattern ENG* [0 to 4 / 0 / 1 / step] 5-900-002 Trigger ENG* [0 to 3 / 0 / 1 / step] 5901 [All Data Initialize] 5-901-005 China [0 or 1 / 0 / 1 / step] 5-901-006 EU(230V) [0 or 1 / 0 / 1 / step] 5-901-007 NA(120V)
  • Page 662 Main SP Tables-5 (Controller) 3.7 MAIN SP TABLES-5 (CONTROLLER) 3.7.1 SP5-XXX (MODE) 5001 [All Indicators On] 5300/5310 only) 5-001-001 - CTL* [0 or 1 / 0 / 0 / step] 5009 [Add display language] 501/601 only) 5-009-201 1-8 CTL* [0 to 255 / 0 / 1 / step] 5-009-202 9-16 5-009-203 17-24 5-009-204 25-32...
  • Page 663 Main SP Tables-5 (Controller) 5051 [TonerRefillDetectionDisplay] 501/601 only) 5-051-001 - CTL* [0 or 1 / 0 / 1 / step] 5055 [Display IP address] 5-055-001 - CTL* [0 or 1 / 0 / 1 / step] 5071 [Set Bypass Paper Size Display] 501/601 only) 5-071-001 -...
  • Page 664 Main SP Tables-5 (Controller) 5076 [Copy:LT/LG Mixed Sizes Setting] 501/601 only) 5-076-001 0:OFF 1:ON CTL* [0 or 1 / 0 / 1 / step] 5081 [ServiceSP Entry Code Setting] 501/601 only) 5-081-001 - CTL* [0 to 0 / 0 / 0 / step] 5083 [LED Light Switch Setting] 5-083-001 Toner Near End...
  • Page 665 Main SP Tables-5 (Controller) 5114 [Optional Counter I/F] 501/601 only) 5-114-001 MF Key Card CTL* [0 or 1 / 0 / 1 / step] Extension 5118 [Disable Copying] 501/601 only) 5-118-001 - CTL* [0 or 1 / 0 / 1 / step] 5120 [Mode Clear Opt.
  • Page 666 Main SP Tables-5 (Controller) 5162 [App. Switch Method] 501/601 only) 5-162-001 - CTL* [0 or 1 / 0 / 1 / step] 5167 [Fax Printing Mode at Optional Counter Off] 501/601 only) 5-167-001 - CTL* [0 or 1 / 0 / 1 / step] 5169 [CE Login] 5-169-001 -...
  • Page 667 Main SP Tables-5 (Controller) 5-212-003 Duplex Printout CTL* [-10 to 10 / 0 / 0.01 mm / step] Left/Right Position of Left/Right Facing 5-212-004 Duplex Printout CTL* [-10 to 10 / 0 / 0.01 mm / step] Top/Bottom Position of Left/Right Facing 5-212-018 Duplex Printout CTL* [-10 to 10 / 0 / 0.01 mm / step]...
  • Page 668 Main SP Tables-5 (Controller) 5-307-004 Rule Set(End) CTL* [0x00 to 0xffffffff / 0 / 1 / step] 5401 [Access Control] 5-401-103 Default Document CTL* [0 to 3 / 0 / 1 / step] (MP 501/601 only) 5-401-104 Authentication Time CTL* [0 to 255 / 0 / 1 sec / step] 5-401-162 Extend Certification CTL*...
  • Page 669 Main SP Tables-5 (Controller) 5-402-107 SDKJ7 Limit Setting CTL* 5-402-108 SDKJ8 Limit Setting CTL* 5-402-109 SDKJ9 Limit Setting CTL* 5-402-110 SDKJ10 Limit Setting CTL* 5-402-111 SDKJ11 Limit Setting CTL* 5-402-112 SDKJ12 Limit Setting CTL* 5-402-113 SDKJ13 Limit Setting CTL* 5-402-114 SDKJ14 Limit Setting CTL* 5-402-115...
  • Page 670 Main SP Tables-5 (Controller) 5402 [Access Control] 5-402-141 SDKJ1 ProductID CTL* [0 to 0xffffffff / 0 / 1 / step] 5-402-142 SDKJ2 ProductID CTL* 5-402-143 SDKJ3 ProductID CTL* 5-402-144 SDKJ4 ProductID CTL* 5-402-145 SDKJ5 ProductID CTL* 5-402-146 SDKJ6 ProductID CTL* 5-402-147 SDKJ7 ProductID CTL*...
  • Page 671 Main SP Tables-5 (Controller) 5-402-165 SDKJ25 ProductID CTL* 5-402-166 SDKJ26 ProductID CTL* 5-402-167 SDKJ27 ProductID CTL* 5-402-168 SDKJ28 ProductID CTL* 5-402-169 SDKJ29 ProductID CTL* 5-402-170 SDKJ30 ProductID CTL* 5404 [User Code Count Clear] 5-404-001 User Code Count [0 to 0 / 0 / 0 / step] Clear 5-404-101 User Code Count [0 or 1 / 0 / 1 / step]...
  • Page 672 Main SP Tables-5 (Controller) 5414 [Access Mitigation] 5-414-001 Mitigation On/Off CTL* [0 or 1 / 0 / 1 / step] 5-414-002 Mitigation Time CTL* [0 to 60 / 15 / 1 min / step] 5415 [Password Attack] 5-415-001 Permissible Number CTL* [0 to 100 / 30 / 1 / step] 5-415-002 Detect Time...
  • Page 673 Main SP Tables-5 (Controller) 5-420-021 Fax CTL* [0 or 1 / 0 / 1 / step] (MP 501/601 only) 5-420-031 Scanner CTL* [0 or 1 / 0 / 1 / step] (MP 501/601 only) 5-420-041 Printer CTL* [0 or 1 / 0 / 1 / step] 5-420-051 SDK1 CTL* [0 or 1 / 0 / 1 / step]...
  • Page 674 Main SP Tables-5 (Controller) 5-431-031 FaxSub CTL* [0 or 1 / 1 / 1 / step] 5-431-032 Folder CTL* [0 or 1 / 1 / 1 / step] 5-431-033 ProtectCode CTL* [0 or 1 / 1 / 1 / step] 5-431-034 SmtpAuth CTL* [0 or 1 / 1 / 1 / step]...
  • Page 675 Main SP Tables-5 (Controller) 5501 [PM Alarm] 5-501-001 PM Alarm Level CTL* [0 to 9999 / 0 / 1 / step] 5-501-002 Original Count CTL* [0 or 1 / 0 / 1 / step] Alarm (MP 501/601 only) 5504 [Jam Alarm] 5-504-001 Level Setting CTL* [0 to 3 / 3 / 1 / step]...
  • Page 676 Main SP Tables-5 (Controller) 5-507-172 Interval: HLT CTL* [250 to 10000 / 1000 / 1 / step] 5508 [CC Call] 501/601 only) 5-508-001 Jam Remains CTL* [0 or 1 / 1 / 1 / step] 5-508-002 Continuous Jams CTL* [0 or 1 / 1 / 1 / step] 5-508-003 Continuous Door CTL* [0 or 1 / 1 / 1 / step]...
  • Page 677 Main SP Tables-5 (Controller) 5-515-009 Non Genuine CTL* [0 or 1 / 1 / 1 / step] Tonner Ararm 5-515-010 Supply Automatic CTL* [0 or 1 / 1 / 1 / step] Ordering Call 5-515-011 Supply CTL* [0 or 1 / 1 / 1 / step] Management Report Call 5-515-012 Jam/Door Open Call...
  • Page 678 Main SP Tables-5 (Controller) 5-728-013 NAT Machine Port7 CTL* [1 to 65535 / 49107 / 1 / step] 5-728-014 NAT UI Port7 CTL* [1 to 65535 / 55107 / 1 / step] 5-728-015 NAT Machine Port8 CTL* [1 to 65535 / 49108 / 1 / step] 5-728-016 NAT UI Port8 CTL* [1 to 65535 / 55108 / 1 / step]...
  • Page 679 Main SP Tables-5 (Controller) 5741 [Node Authentication Timuout] 501/601 only) 5-741-001 - CTL* [1 to 255 / 60 / 1 sec / step] 5745 [DeemedPowerConsumption] 5-745-211 Controller Standby CTL* [0 to 9999 / 0 / 1 / step] 5-745-212 STR CTL* [0 to 9999 / 0 / 1 / step] 5-745-213 Main Power Off...
  • Page 680 Main SP Tables-5 (Controller) 5749 [Import/Export] 5-749-001 Export [0 to 0 / 0 / 0 / step] 5-749-101 Import [0 to 0 / 0 / 0 / step] 5751 [Key Event Encryption Setting] 501/601 only) 5-751-001 Password CTL* [0 to 255/ 0 / 1 / step] 5752 [Copy:WebAPI Setting] 501/601...
  • Page 681 Main SP Tables-5 (Controller) Rev. 01/20/2017 5758 [RemoteUI Setting] 501/601 only) 5-758-001 Authentication CTL* [0 or 1 / 0 / 1 / step] 5761 [SmartOperationPanel Setting] 501/601 only) 5-761-001 Restore the default CTL* [0 to 255 / 0 / 1 / step] Home screen 5801 [Memory Clear]...
  • Page 682 Main SP Tables-5 (Controller) Rev. 01/20/2017 5-801-014 Clear DCS Setting [0 to 0 / 0 / 0 / step] 5-801-015 Clear UCS Setting [0 to 0 / 0 / 0 / step] 5-801-016 MIRS Setting [0 to 0 / 0 / 0 / step] 5-801-017 CCS [0 to 0 / 0 / 0 / step] 5-801-018 SRM Memory Clr...
  • Page 683 Main SP Tables-5 (Controller) 5812 [Service Tel. No. Setting] 5-812-001 Service CTL* [0 to 0 / 0 / 0 / step] 5-812-002 Facsimile CTL* [0 to 0 / 0 / 0 / step] 5-812-003 Supply CTL* [0 to 0 / 0 / 0 / step] (MP 501/601 only) 5-812-004 Operation CTL*...
  • Page 684 Main SP Tables-5 (Controller) 5-816-062 Use Proxy CTL* [0 or 1 / 0 / 1 / step] 5-816-063 Proxy Host CTL* [0 to 0 / 0 / 0 / step] 5-816-064 Proxy PortNumber CTL* [0 to 0xffff / 0 / 1 / step] 5-816-065 Proxy User Name CTL* [0 to 0 / 0 / 0 / step]...
  • Page 685 Main SP Tables-5 (Controller) 5-816-115 Network CTL* [0 or 1 / 0 / 1 / step] Information Waiting timer 5-816-200 Manual Polling [0 or 1 / 0 / 1 / step] 5-816-201 Regist Status [0 or 1 / 0 / 1 / step] 5-816-202 Letter Number CTL* [0 or 1 / 0 / 0 / step]...
  • Page 686 Main SP Tables-5 (Controller) 5821 [Remote Service RCG Setting] 5-821-002 RCG IPv4 Address CTL* [0 to 0xffffffff / 0 / 1 / step] 5-821-003 RCG Port CTL* [0 to 65535 / 443 / 1 / step] 5-821-004 RCG IPv4 URL CTL* [0 to 0 / 0 / 0 / step] Path...
  • Page 687 Main SP Tables-5 (Controller) 5-828-090 TELNET(0:OFF CTL* [0x00 to 0xffff / 0x00 / 1 / step] 1:ON) 5-828-091 Web(0:OFF 1:ON) CTL* [0 or 1 / 1 / 1 / step] 5-828-145 Active IPv6 Link [0 to 0 / 0 / 0 / step] Local Address 5-828-147 Active IPv6 [0 to 0 / 0 / 0 / step]...
  • Page 688 Main SP Tables-5 (Controller) 5-828-241 Web Link1 visible CTL* [0 or 1 / 1 / 1 / step] 5-828-242 Web Link2 Name CTL* [0 to 0 / 0 / 0 / step] 5-828-243 Web Link2 URL CTL* [0 to 0 / 0 / 0 / step] 5-828-244 Web Link2 visible CTL* [0 or 1 / 1 / 1 / step]...
  • Page 689 Main SP Tables-5 (Controller) 5-832-012 HDD Formatting [0 to 0 / 0 / 0 / step] (Thumbnail) (MP 501/601 only) 5836 [Capture Setting] 501/601 only) 5-836-001 Capture Function CTL* [0 or 1 / 0 / 1 / step] (0:Off 1:On) 5-836-011 Capture Setting: CTL* [0 or 1 / 0 / 1 / step]...
  • Page 690 Main SP Tables-5 (Controller) 5-836-082 Format for Copy CTL* [0 to 3 / 1 / 1 / step] B&W Text 5-836-083 Format for Copy CTL* [0 to 3 / 1 / 1 / step] B&W Other 5-836-085 Format for Printer CTL* [0 to 3 / 1 / 1 / step] B&W...
  • Page 691 Main SP Tables-5 (Controller) 5-836-128 Reso: Scan(Mono) CTL* [0 to 255 / 3 / 1 / step] 5-836-129 Reso: SDK(Color) CTL* [0 to 255 / 4 / 1 / step] 5-836-130 Reso: SDK(Mono) CTL* [0 to 255 / 3 / 1 / step] 5-836-141 All Addr Info Switch CTL* [0 or 1 / 1 / 1 / step]...
  • Page 692 Main SP Tables-5 (Controller) 5844 [USB] 5-844-001 Transfer Rate CTL* [1 to 4 / 4 / 0 / step] 5-844-002 Vendor ID CTL* [0x0000 to 0xffff / 0x05ca / 0 / step] 5-844-003 Product ID CTL* [0x0000 to 0xffff / 0x0403 / 0 / step] 5-844-004 Device Release CTL* [0 to 9999 / 100 / 1 / step]...
  • Page 693 Main SP Tables-5 (Controller) 5-845-010 Delivery Svr. Capability CTL* [0 to 255 / 0 / 1 / step] (MP 501/601 only) 5-845-011 Delivery Svr. Capability CTL* [0 to 255 / 0 / 1 / step] (Ext) (MP 501/601 only) 5-845-013 Server CTL* [0 to 0 / 0 / 1 / step] Scheme(Primary)
  • Page 694 Main SP Tables-5 (Controller) 5-846-010 LDAP Search Timeout CTL* [1 to 255 / 60 / 1 / step] 5-846-020 WSD Maximum Entries CTL* [50 to 250 / 250 / 1 / step] (MP 501/601 only) 5-846-021 Folder Auth Change CTL* [0 or 1 / 0 / 1 / step] (MP 501/601 only) 5-846-040 Addr Book...
  • Page 695 Main SP Tables-5 (Controller) 5847 [Rep Resolution Reduction] 501/601 only) 5-847-002 Rate for Copy B&W CTL* [0 to 6 / 0 / 1 / step] Text 5-847-003 Rate for Copy B&W CTL* [0 to 6 / 0 / 1 / step] Other 5-847-005 Rate for Printer CTL*...
  • Page 696 Main SP Tables-5 (Controller) 5-848-022 Access Ctrl: uadministration CTL* [0x00 to 0xFF / 0x00 / 0 / step] (Lower 4bits) 5-848-024 Access Ctrl: Log Service CTL* [0x00 to 0xFF / 0x00 / 0 / step] (Lower 4bits) 5-848-025 Access Ctrl: Rest WebService CTL* [0x00 to 0xFF / 0x00 / 0 / step] (Lower 4bits)
  • Page 697 Main SP Tables-5 (Controller) 5856 [Remote ROM Update] 5-856-002 Local Port [0 or 1 / 0 / 1 / step] 5858 [Save Machine Info] 5-858-001 0:OFF 1:ON CTL* [0 or 1 / 1 / 1 / step] 5-858-002 Target(0:HDD 1:SD) CTL* [0 or 1 / 0 / 1 / step] 5-858-003 Make LogTrace Dir...
  • Page 698 Main SP Tables-5 (Controller) 5860 [SMTP/POP3/IMAP4] 5-860-002 SMTP Srvr Port No CTL* [1 to 65535 / 25 / 1 / step] (SP 5300/5310 only) 5-860-003 SMTP CTL* [0 or 1 / 0 / 1 / step] Authentication (SP 5300/5310 only) 5-860-006 SMTP Auth.
  • Page 699 Main SP Tables-5 (Controller) 5-860-022 SMTP Auth. From CTL* [0 or 1 / 0 / 1 / step] Field Replacement 5-860-025 SMTP Auth. Direct CTL* [0 to 0xff / 0x0 / 8 / step] Setting 5-860-026 S/MIME:MIME CTL* [0 to 2 / 0 / 1 / step] Header Setting 5-860-028 S/MIME: CTL*...
  • Page 700 Main SP Tables-5 (Controller) 5-866-123 CounterE-Mail:Destination3 CTL* [0 to 0 / 0 / 0 / step] (MP 501/601 only) 5869 [RAM Disk Setting] 5300/5310 only) 5-869-001 Mail Function CTL* [0 or 1 / 0 / 1 / step] 5870 [Common KeyInfo Writing] 5-870-001 Writing [0 or 1 / 0 / 1 / step] 5-870-003 Initialize...
  • Page 701 Main SP Tables-5 (Controller) 5881 [Fixed Phrase Block Erasing] 501/601 only) 5-881-001 - [0 to 0 / 0 / 0 / step] 5885 [Set WIM Function] 501/601 only) 5-885-020 DocSvr Acc Ctrl CTL* [0x00 to 0xFF / 0x00 / 0 / step] 5-885-050 DocSvr Format CTL* [0 to 2 / 0 / 1 / step]...
  • Page 702 Main SP Tables-5 (Controller) 5-886-115 SFU Auto Download CTL* [0 or 1 / 0 / 0 / step] Setting 5-886-116 Auto Update Next CTL* [0 to 0 / 0 / 0 / step] Date 5-886-117 Auto Update Retry CTL* [1 to 24 / 1 / 1 hour / step] Interval Hour 5-886-119 Auto Update CTL*...
  • Page 703 Main SP Tables-5 (Controller) 5-893-006 SDK-6 [0 to 0 / 0 / 0 / step] 5-893-007 SDK-7 [0 to 0 / 0 / 0 / step] 5-893-008 SDK-8 [0 to 0 / 0 / 0 / step] 5-893-009 SDK-9 [0 to 0 / 0 / 0 / step] 5-893-010 SDK-10 [0 to 0 / 0 / 0 / step] 5-893-011 SDK-11...
  • Page 704 Main SP Tables-5 (Controller) 5985 [Device Setting] 501/601 only) 5-985-001 On Board NIC [0 to 2 / 0 / 1 / step] 5-985-002 On Board USB [0 or 1 / 0 / 1 / step] 5990 [SP Print Mode] 5-990-001 All (Data List) [0 to 255 / 0 / 0 / step] 5-990-002 SP (Mode Data List) [0 to 255 / 0 / 0 / step]...
  • Page 705 Main SP Tables-5 (Controller) 5990 [SMC Print] 501/601 only) 5-990-021 Copier User Program [0 to 0 / 0 / 0 / step] 5992 [SP Text Mode] 5-992-001 All (Data List) [0 to 255 / 0 / 0 / step] 5-992-002 SP (Mode Data List) [0 to 255 / 0 / 0 / step] 5-992-003 User Program [0 to 255 / 0 / 0 / step]...
  • Page 706 Main SP Tables-5 (Controller) 5-992-028 SmartOperationPanel [0 to 255 / 0 / 0 / step] (MP 501/601 only) D255/D256/M281/M282 3-66 SM Appendix...
  • Page 707 Main SP Tables-6 (MP 501/601 Only) 3.8 MAIN SP TABLES-6 (MP 501/601 ONLY) 3.8.1 SP6-XXX (PERIPHERALS) 6006 [ADF Adjustment] 6-006-001 Side-to-Side Regist: ENG* [-3 to 3 / 0 / 0.1 mm / step] Front 6-006-002 Side-to-Side Regist: ENG* [-3 to 3 / 0 / 0.1 mm / step] Rear 6026 [ADF Timing Adjustment]...
  • Page 708 Main SP Tables-7 (Engine) 3.9 MAIN SP TABLES-7 (ENGINE) 3.9.1 SP7-XXX (DATA LOG) 7621 [PM Counter Disp:Pages] 7-621-002 PM Parts ENG* [0 to 9999999 / 0 / 1 page / step] 7801 [ROM Info Display] 7-801-002 P/#: Engine [0 to 0 / 0 / 0 / step] 7-801-009 P/#: PFU1 [0 to 0 / 0 / 0 / step] 7-801-015 P/#: IPU...
  • Page 709 Main SP Tables-7 (Engine) 7-852-002 Dust Detection: Clear ENG* [0 to 65535 / 0 / 1 / step] Counter 7935 [Toner Bottle Log] 7-935-001 SerialNo. ENG* [0 to 255 / 0 / 1 / step] 7979 [ENG Reset Log] 7-979-001 Data1 ENG* [0x00 to 0xFF / 0x00 / 1 / step]...
  • Page 710 Main SP Tables-7 (Engine) 7-979-013 Data13 ENG* [0x0000 to 0xFFFF / 0x0000 / 1 / step] 7-979-014 Data14 ENG* [0x0000 to 0xFFFF / 0x0000 / 1 / step] 7-979-015 Data15 ENG* [0x0000 to 0xFFFF / 0x0000 / 1 / step] 7-979-016 Data16 ENG*...
  • Page 711 Main SP Tables-7 (Controller) 3.10 MAIN SP TABLES-7 (CONTROLLER) 3.10.1 SP7-XXX (DATA LOG) 7401 [Total SC] 7-401-001 SC Counter CTL* [0 to 65535 / 0 / 0 / step] 7-401-002 Total SC Counter CTL* [0 to 65535 / 0 / 0 / step] 7403 [SC History] 7-403-001 Latest...
  • Page 712 Main SP Tables-7 (Controller) 7-404-007 Latest 6 CTL* [0 to 0 / 0 / 0 / step] 7-404-008 Latest 7 CTL* [0 to 0 / 0 / 0 / step] 7-404-009 Latest 8 CTL* [0 to 0 / 0 / 0 / step] 7-404-010 Latest 9 CTL* [0 to 0 / 0 / 0 / step]...
  • Page 713 Main SP Tables-7 (Controller) No Duplex Feed 7-504-013 Notification from CTL* [0 to 65535 / 0 / 0 / step] 7-504-014 Fusing Not Ready CTL* [0 to 65535 / 0 / 0 / step] 7-504-015 Printing Error Jam 1 CTL* [0 to 65535 / 0 / 0 / step] 7-504-016 Printing Error Jam 2 CTL*...
  • Page 714 Main SP Tables-7 (Controller) 7-504-035 Tray 5 Double-Feed CTL* [0 to 65535 / 0 / 0 / step] Duplex 7-504-036 CTL* [0 to 65535 / 0 / 0 / step] Double-Feed Bypass Tray 7-504-037 CTL* [0 to 65535 / 0 / 0 / step] Double-Feed Feed2 Sensor: ON 7-504-038...
  • Page 715 Main SP Tables-7 (Controller) Registration Sensor: 7-504-051 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass3 Feed) Registration Sensor: 7-504-052 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass4 Feed) Registration Sensor: 7-504-053 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass5 Feed) Registration Sensor:...
  • Page 716 Main SP Tables-7 (Controller) Registration Exit 7-504-064 Sensor: ON (MFP CTL* [0 to 65535 / 0 / 0 / step] Feed) Registration Exit 7-504-065 Sensor: OFF (Cass1 CTL* [0 to 65535 / 0 / 0 / step] Feed) Registration Exit 7-504-066 Sensor: OFF (Cass2 CTL*...
  • Page 717 Main SP Tables-7 (Controller) Exit Sensor: ON 7-504-076 CTL* [0 to 65535 / 0 / 0 / step] (Cass5 Feed) Exit Sensor: ON 7-504-077 CTL* [0 to 65535 / 0 / 0 / step] (Duplex Feed) Exit Sensor: ON 7-504-078 CTL* [0 to 65535 / 0 / 0 / step] (MFP Feed)
  • Page 718 Main SP Tables-7 (Controller) Duplex Trans. 7-504-090 Sensor1: ON CTL* [0 to 65535 / 0 / 0 / step] (Cass5 Feed) Duplex Trans. 7-504-091 Sensor1: ON (MFP CTL* [0 to 65535 / 0 / 0 / step] Feed) Duplex Trans. 7-504-092 Sensor2: ON CTL*...
  • Page 719 Main SP Tables-7 (Controller) 7505 [Original Jam Detection] 501/601 only) 7-505-001 At Power On CTL* [0 to 65535 / 0 / 0 / step] Registration Sensor: 7-505-002 CTL* [0 to 65535 / 0 / 0 / step] Registration Sensor: 7-505-003 CTL* [0 to 65535 / 0 / 0 / step] 7506...
  • Page 720 Main SP Tables-7 (Controller) 7-507-007 Latest 6 CTL* [0 to 0 / 0 / 0 / step] 7-507-008 Latest 7 CTL* [0 to 0 / 0 / 0 / step] 7-507-009 Latest 8 CTL* [0 to 0 / 0 / 0 / step] 7-507-010 Latest 9 CTL* [0 to 0 / 0 / 0 / step]...
  • Page 721 Main SP Tables-7 (Controller) No Duplex Feed 7-514-013 Notification from CTL* [0 to 65535 / 0 / 0 / step] 7-514-014 Fusing Not Ready CTL* [0 to 65535 / 0 / 0 / step] 7-514-015 Printing Error Jam 1 CTL* [0 to 65535 / 0 / 0 / step] 7-514-016 Printing Error Jam 2 CTL*...
  • Page 722 Main SP Tables-7 (Controller) 7-514-035 Tray 5 Double-Feed CTL* [0 to 65535 / 0 / 0 / step] Duplex 7-514-036 CTL* [0 to 65535 / 0 / 0 / step] Double-Feed Bypass Tray 7-514-037 CTL* [0 to 65535 / 0 / 0 / step] Double-Feed Feed2 Sensor: ON 7-514-038...
  • Page 723 Main SP Tables-7 (Controller) Registration Sensor: 7-514-051 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass3 Feed) Registration Sensor: 7-514-052 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass4 Feed) Registration Sensor: 7-514-053 CTL* [0 to 65535 / 0 / 0 / step] ON (Cass5 Feed) Registration Sensor:...
  • Page 724 Main SP Tables-7 (Controller) Registration Exit 7-514-064 Sensor: ON (MFP CTL* [0 to 65535 / 0 / 0 / step] Feed) Registration Exit 7-514-065 Sensor: OFF (Cass1 [0 to 65535 / 0 / 0 / step] Feed) Registration Exit 7-514-066 Sensor: OFF (Cass2 CTL* [0 to 65535 / 0 / 0 / step]...
  • Page 725 Main SP Tables-7 (Controller) Exit Sensor: ON 7-514-076 CTL* [0 to 65535 / 0 / 0 / step] (Cass5 Feed) Exit Sensor: ON 7-514-077 CTL* [0 to 65535 / 0 / 0 / step] (Duplex Feed) Exit Sensor: ON 7-514-078 CTL* [0 to 65535 / 0 / 0 / step] (MFP Feed)
  • Page 726 Main SP Tables-7 (Controller) Duplex Trans. 7-514-090 Sensor1: ON CTL* [0 to 65535 / 0 / 0 / step] (Cass5 Feed) Duplex Trans. 7-504-091 Sensor1: ON (MFP CTL* [0 to 65535 / 0 / 0 / step] Feed) Duplex Trans. 7-514-092 Sensor2: ON CTL*...
  • Page 727 Main SP Tables-7 (Controller) 7515 [Original Jam Count by Detection] 501/601 only) 7-515-001 At Power On CTL* [0 to 65535 / 0 / 0 / step] Registration Sensor: 7-515-002 CTL* [0 to 65535 / 0 / 0 / step] Registration Sensor: 7-515-003 CTL* [0 to 65535 / 0 / 0 / step]...
  • Page 728 Main SP Tables-7 (Controller) 7-520-007 ErrorRecord7 CTL* [0 to 255 / 0 / 1 / step] 7-520-008 ErrorRecord8 CTL* [0 to 255 / 0 / 1 / step] 7-520-009 ErrorRecord9 CTL* [0 to 255 / 0 / 1 / step] 7-520-010 ErrorRecord10 CTL* [0 to 255 / 0 / 1 / step]...
  • Page 729 Main SP Tables-7 (Controller) [0 to 0 / 0 / 0 / step] 7-520-034 Auto:Piecemark4 CTL* (MP 501/601 only) [0 to 0 / 0 / 0 / step] 7-520-035 Auto:Piecemark5 CTL* (MP 501/601 only) [0 to 0 / 0 / 0 / step] 7-520-041 Auto:Version1 CTL* (MP 501/601 only)
  • Page 730 Main SP Tables-7 (Controller) [0 to 255 / 0 / 1 / step] 7-520-059 Auto:Result9 CTL* (MP 501/601 only) [0 to 255 / 0 / 1 / step] 7-520-060 Auto:Result10 CTL* (MP 501/601 only) 7801 [ROM No./ Firmware Version] 7-801-255 - [0 to 0 / 0 / 0 / step] 7803 [PM Counter Display]...
  • Page 731 Main SP Tables-7 (Controller) 7832 [Self-Diagnose Result Display] 7-832-001 - [0 to 0 / 0 / 0 / step] 7836 [Total Memory Size] 7-836-001 - [0 to 0xffffffff/ 0 / 0 MB / step] 7840 [Service SP Entry Code Chg Hist] 501/601 only) Change...
  • Page 732 Main SP Tables-7 (Controller) 7-910-015 Engine(IPU) CTL* [0 to 0 / 0 / 0 / step] 7-910-018 NetworkSupport CTL* [0 to 0 / 0 / 0 / step] 7-910-019 Bank2 CTL* [0 to 0 / 0 / 0 / step] 7-910-022 BIOS CTL* [0 to 0 / 0 / 0 / step]...
  • Page 733 Main SP Tables-7 (Controller) [0 to 0 / 0 / 0 / step] 7-910-201 Copy CTL* (MP 501/601 only) 7-910-202 NetworkDocBox CTL* [0 to 0 / 0 / 0 / step] [0 to 0 / 0 / 0 / step] 7-910-203 Fax CTL* (MP 501/601 only)
  • Page 734 Main SP Tables-7 (Controller) 7-911-018 NetworkSupport CTL* [0 to 0 / 0 / 0 / step] 7-911-019 Bank2 [0 to 0 / 0 / 0 / step] 7-911-022 BIOS [0 to 0 / 0 / 0 / step] 7-911-023 HDD Format Option CTL* [0 to 0 / 0 / 0 / step] 7-911-040 Bank3...
  • Page 735 Main SP Tables-7 (Controller) 7-911-202 NetworkDocBox CTL* [0 to 0 / 0 / 0 / step] [0 to 0 / 0 / 0 / step] 7-911-203 Fax CTL* (MP 501/601 only) 7-911-204 Printer CTL* [0 to 0 / 0 / 0 / step] [0 to 0 / 0 / 0 / step] 7-911-205 Scanner CTL*...
  • Page 736 Main SP Tables-8 3.11 MAIN SP TABLES-8 3.11.1 SP8-XXX (DATA LOG2) Many of these counters are provided for features that are currently not available, such as sending color faxes, and so on. However, here are some Group 8 codes that when used in combination with others, can provide useful information.
  • Page 737 Main SP Tables-8 Prefixes What it means Local storage Totals (jobs, pages, etc.) for the document server. (document server) The L: counters work differently case by case. Sometimes, they count jobs/pages stored on the document server; this can be in document server mode (from the document server window), or from another mode, such as from a printer driver or by pressing the Store File button in the Copy mode...
  • Page 738 Main SP Tables-8 Abbreviation What it means Comb Combine Comp Compression Deliv Delivery DesApl Designated Application. The application (Copy, Fax, Scan, Print) used to store the job on the document server, for example. Dev Counter Development Count, no. of pages developed. Dup, Duplex Duplex, printing on both sides Emul...
  • Page 739 Main SP Tables-8 Abbreviation What it means New Remote Service, which allows a service center to monitor machines remotely. "NRS" is used overseas, "CSS" is used in Japan. Original for scanning OrgJam Original Jam Palm 2 Print Job Manager/Desk Top Editor: A pair of utilities that allows print jobs to be distributed evenly among the printers on the network, and allows files to moved around, combined, and converted to different formats.
  • Page 740 Main SP Tables-8 Abbreviation What it means TonEnd Toner End TonSave Toner Save TXJob Send, Transmission Yellow, Magenta, Cyan YMCK Yellow, Magenta, Cyan, Black  All of the Group 8 SPs are reset with SP5 801 1 Memory All Clear. T:Total Jobs These SPs count the number of times each *CTL...
  • Page 741 Main SP Tables-8 has been completed.  A printed fax report counts as one job for the F: counter.  The F: counter does not distinguish between fax sending or receiving.  When a copy job on the document server is printed, SP8022 also increments, and when a print job stored on the document server is printed, SP8024 also increments.
  • Page 742 Main SP Tables-8 8023 F:Pjob/LS *CTL document server originally. [0 to 99999999/ 0 / 1/step] 8024 P:Pjob/LS *CTL The L: counter counts the number of jobs stored from within the document server mode 8025 S:Pjob/LS *CTL screen at the operation panel. 8026 L:Pjob/LS *CTL...
  • Page 743 Main SP Tables-8 etc.) the L: counter increments. 8041 T:TX Jobs/LS *CTL These SPs count the applications that stored files on the document server that were later 8042 C:TX Jobs/LS *CTL accessed for transmission over the telephone line or over a network (attached to an e-mail, 8043 F:TX Jobs/LS *CTL...
  • Page 744 Main SP Tables-8 These SPs total finishing methods for copy jobs only. The finishing method is specified by the application. 8063 F:FIN Jobs *CTL [0 to 99999999/ 0 / 1/step] These SPs total finishing methods for fax jobs only. The finishing method is specified by the application.
  • Page 745 Main SP Tables-8 806x-005 Z-Fold Number of jobs started In any mode other than the Booklet mode and set for folding (Z-fold). 806x-006 Punch Number of jobs started in Punch mode. When Punch is set for a print job, the P: counter increments. (See SP8 064 6.) 806x-007 Other Reserved.
  • Page 746 Main SP Tables-8 These SPs count and calculate the number of scan jobs by size based on the number of pages in the job. 8076 L:Jobs/PGS *CTL [0 to 99999999/ 0 / 1/step] These SPs count and calculate the number of jobs printed from within the document server mode window at the operation panel, by the number of pages in the job.
  • Page 747 Main SP Tables-8 8111 T:FAX TX Jobs *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total number of jobs (color or black-and-white) sent by fax, either directly or using a file stored on the document server, on a telephone line. Note: Color fax sending is not available at this time.
  • Page 748 Main SP Tables-8  The counters for color are provided for future use; the color fax feature is not available at this time.  The fax job is counted when the job is scanned for sending, not when the job is sent. 8131 T:S-to-Email Jobs *CTL...
  • Page 749 Main SP Tables-8 814x-001 B/W 814x-002 Color 814x-003 ACS  These counters count jobs, not pages.  The jobs are counted even though the arrival and reception of the jobs at the Scan Router server cannot be confirmed.  If even one color image is mixed with black-and-white images, then the job is counted as a "Color"...
  • Page 750 Main SP Tables-8 8161 T:PCFAX TX Jobs *CTL These SPs count the number of PC Fax transmission jobs. A job is counted from 8163 F:PCFAX TX Jobs *CTL when it is registered for sending, not when it is sent. [0 to 99999999/ 0 / 1/step] Note: At the present time, these counters perform identical counts.
  • Page 751 Main SP Tables-8 pages.  These counters do not count reading user stamp data, or reading color charts to adjust color.  Previews done with a scanner driver are not counted.  A count is done only after all images of a job have been scanned. ...
  • Page 752 Main SP Tables-8 8215 S:Scan PGS/LS *CTL stored from within the document server mode screen at the operation panel, and with the 8216 L:Scan PGS/LS *CTL Store File button from within the Copy mode screen.  Reading user stamp data is not counted. ...
  • Page 753 Main SP Tables-8 8231 Scan PGS/Mode *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of pages scanned by each ADF mode to determine the work load on the ADF. 001 Large Volume Selectable. Large copy jobs that cannot be loaded in the ADF at one time.
  • Page 754 Main SP Tables-8 8245 S:Scan PGS/Org *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of pages scanned by original type for Scan jobs. 8246 L:Scan PGS/Org *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of pages scanned and stored from within the document server mode screen at the operation panel, and with the Store File button from within the Copy mode screen Last three digits for SP8 241 to 246...
  • Page 755 Main SP Tables-8  8257 O:Scan PGS/ImgEdt *CTL Erase Center  Image Repeat  Centering  Positive/Negative [0 to 99999999/ 0 / 1/step] Note: The count totals the number of times the edit features have been used. A detailed breakdown of exactly which features have been used is not given.
  • Page 756 Main SP Tables-8 8291 T:Scan PGS/Stamp *CTL These SPs count the number of pages stamped with the stamp in the ADF unit. 8293 F:Scan PGS/Stamp *CTL [0 to 99999999/ 0 / 1/step] The L: counter counts the number of pages 8295 S:Scan PGS/Stamp *CTL...
  • Page 757 Main SP Tables-8 830x-001 A3 830x-007 LG 830x-002 A4 830x-008 LT 830x-003 A5 830x-009 HLT 830x-004 B4 830x-010 Full Bleed 830x-005 B5 830x-254 Other (Standard) 830x-006 DLT 830x-255 Other (Custom) 8311 T:Scan PGS/Rez *CTL [0 to 99999999/ 0 / 1/step] These SPs count by resolution setting the total number of pages scanned by applications that can specify resolution settings.
  • Page 758 Main SP Tables-8 8321 T:Sacn Poster *CTL [0 to 99999999/ 0 / 1/step] 8322 C:Sacn Poster *CTL [0 to 99999999/ 0 / 1/step] 8326 L:Sacn Poster *CTL [0 to 99999999/ 0 / 1/step] 832x-001 2 Sheet 832x-002 4 Sheet 832x-003 9 Sheet 8381 T:Total PrtPGS...
  • Page 759 Main SP Tables-8 8391 LSize PrtPGS These SPs count pages printed on paper sizes A4/LT and larger. Note: In addition to being displayed in the SMC Report, these counters are also displayed in the User Tools display on the copy machine. 001 A3/DLT, Larger *CTL [0 to 99999999/ 0 / 1/step]...
  • Page 760 Main SP Tables-8 8423 F:PrtPGS/Dup Comb *CTL [0 to 99999999/ 0 / 1/step] These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by the fax application. 8424 P:PrtPGS/Dup Comb *CTL [0 to 99999999/ 0 / 1/step] These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by the printer application.
  • Page 761 Main SP Tables-8 842x-011 16in1 16 pages on 1 side (16-Up) 842x-012 Booklet 842x-013 Magazine 842x-014 2in1 + Booklet 842x-015 4in1 + Booklet 842x-016 6in1 + Booklet 842x-017 8in1 + Booklet 842x-018 9in1 + Booklet 842x-019 2in1 + Magazine 842x-020 4in1 + Magazine 842x-021 6in1 + Magazine 842x-022 8in1 + Magazine 842x-023 9in1 + Magazine...
  • Page 762 Main SP Tables-8 Booklet Magazine Original Pages Count Original Pages Count 8431 T:PrtPGS/ImgEdt *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total number of pages output with the three features below, regardless of which application was used. 8432 C:PrtPGS/ImgEdt *CTL...
  • Page 763 Main SP Tables-8 8441 T:PrtPGS/Ppr Size *CTL [0 to 99999999/ 0 / 1/step] These SPs count by print paper size the number of pages printed by all applications. 8442 C:PrtPGS/Ppr Size *CTL [0 to 99999999/ 0 / 1/step] These SPs count by print paper size the number of pages printed by the copy application.
  • Page 764 Main SP Tables-8 844x-007 LG 844x-008 LT 844x-009 HLT 844x-010 Full Bleed 844x-254 Other (Standard) 844x-255 Other (Custom)  These counters do not distinguish between LEF and SEF. 8451 PrtPGS/Ppr Tray *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of sheets fed from each paper feed station. 001 Bypass Tray Bypass Tray 002 Tray 1...
  • Page 765 Main SP Tables-8 8461 T:PrtPGS/Ppr Type *CTL [0 to 99999999/ 0 / 1/step] These SPs count by paper type the number pages printed by all applications.  These counters are not the same as the PM counter. The PM counter is based on feed timing to accurately measure the service life of the feed rollers.
  • Page 766 Main SP Tables-8 846x-008 Other 8471 PrtPGS/Mag *CTL [0 to 99999999/ 0 / 1/step] These SPs count by magnification rate the number of pages printed. 001 49% or less 002 50% to 99% 003 100% 004 101% to 200% 005 201% or more ...
  • Page 767 Main SP Tables-8 8493 F:PrtPGS/Col Mode *CTL each application. 8496 L:PrtPGS/Col Mode *CTL 8497 O:PrtPGS/Col Mode *CTL Last three digits for SP8 491 to 493, 496 and 497 849x-001 B/W 849x-002 Single Color 849x-003 Two Color 849x-004 Full Color 849x-051 B/W(Banner) 849x-052 Single Color(Banner) 849x-053 Two Color(Banner) 849x-054 Full Color(Banner)
  • Page 768 Main SP Tables-8 850x-053 Single Color(Banner) 850x-054 Two Color(Banner) 8511 T:PrtPGS/Emul *CTL [0 to 99999999/ 0 / 1/step] These SPs count by printer emulation mode the total number of pages printed. 8514 P:PrtPGS/Emul *CTL [0 to 99999999/ 0 / 1/step] These SPs count by printer emulation mode the total number of pages printed.
  • Page 769 Main SP Tables-8  SP8 511 and SP8 514 return the same results as they are both limited to the Print application.  Print jobs output to the document server are not counted. 8521 T:PrtPGS/FIN *CTL [0 to 99999999 / 0 / 1/step] These SPs count by finishing mode the total number of pages printed by all applications.
  • Page 770 Main SP Tables-8 852x-006 Punch 852x-014 Ring-Bind 852x-007 Other 852x-015 3rd Vendor 852x-008 Inside-Fold  If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted.  The counts for staple finishing are based on output to the staple tray, so jam recoveries are counted.
  • Page 771 Main SP Tables-8 Last three digits for SP8 561 to 567 856x-001 Total: Over A3/DLT 856x-002 Total: Under A3/DLT 856x-003 Duplex: Over A3/DLT 856x-004 Duplex: Under A3/DLT 8581 T:Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total output broken down by color output, regardless of the application used.
  • Page 772 Main SP Tables-8 016 Full Color GPC 017 Twin Color Mode Print 018 Full Color Print(Twin) 019 Mono Color Print(Twin) 020 Full Color Total(CV) 021 Mono Color Total(CV) 022 Full Color Print(CV) 028 Development: CMY(A3) 029 Development: K(A3) 030 Total: Color(A3) 031 Total: B/W(A3) 032 Total: B/W(A3) 8582...
  • Page 773 Main SP Tables-8 8584 P:Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total output of the print application broken down by color output. 001 B/W 002 Mono Color 003 Full Color 004 Single Color 005 Two Color 8586 L:Counter *CTL...
  • Page 774 Main SP Tables-8 001 B/W 002 Color 011 B/W Printing Pages 012 Color Printing Pages 021 Coverage Counter 1 022 Coverage Counter 2 023 Coverage Counter 3 031 Coverage Counter 1 (YMC) 032 Coverage Counter 2 (YMC) 033 Coverage Counter 3 (YMC) 8602 C:Coverage Counter *CTL...
  • Page 775 Main SP Tables-8 860x-003: Two Color 860x-004: Full Color 8617 SDK Apli Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total printout pages for each SDK applicaion. 001 SDK-1 002 SDK-2 003 SDK-3 004 SDK-4 005 SDK-5 006 SDK-6 007 SDK-7 008 SDK-8...
  • Page 776 Main SP Tables-8 These SPs count by color mode the number of pages sent by fax to a telephone number. 863x-001 B/W 863x-002 Color  If a document has color and black-and-white pages mixed, the pages are counted separately as B/W or Color. ...
  • Page 777 Main SP Tables-8 8651 T:S-to-Email PGS *CTL [0 to 99999999/ 0 / 1/step] These SPs count by color mode the total number of pages attached to an e-mail for both the Scan and document server applications. 8655 S:S-to-Email PGS *CTL [0 to 99999999/ 0 / 1/step] These SPs count by color mode the total number of pages attached to an e-mail for the Scan application only.
  • Page 778 Main SP Tables-8  The B/W and Color counts are done after the document is stored on the HDD of the Scan Router server.  If the job is canceled before storage on the Scan Router server finishes, the counts are not done.
  • Page 779 Main SP Tables-8 8695 S:TX PGS/LS *CTL The L: counter counts the number of pages stored from within the document server mode 8696 L:TX PGS/LS *CTL screen at the operation panel. Pages stored with the Store File button from within the Copy mode screen go to the C: counter.
  • Page 780 Main SP Tables-8 871x-006 PDF/A 871x-007 PDF(OCR) 871x-008 PDF/Comp(OCR) 871x-009 PDF/A(OCR) 8721 T: Deliv PGS/WSD *CTL [0 to 99999999/ 0 / 1/step] 8725 S: Deliv PGS/WSD *CTL These SPs count the number of pages scanned by each scanner mode. 872x-001 B/W 872x-002 Color 8731 T:Scan PGS/Media...
  • Page 781 Main SP Tables-8 8771 Dev Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the frequency of use (number of rotations of the development rollers) for black and other color toners. 001 Total 002 K 003 Y 004 M 005 C 8781 Toner_Botol_Info.
  • Page 782 Main SP Tables-8 001 K 002 Y 003 M 004 C 8811 Eco Counter 001 Eco Total *CTL [0 to 99999999 / 0 / 1/step] Displays the number of pages reduced by using the color, full color, duplex and combine function. 004 Duplex *CTL [0 to 99999999 / 0 / 1/step]...
  • Page 783 Main SP Tables-8 104 Duplex:Last *CTL [0 to 99999999/ 0 / 1/step] 105 Combine:Last *CTL [0 to 99999999/ 0 / 1/step] 108 Duplex(%):Last *CTL [0 to 100/ 0 / 1/%] 109 Combine(%):Last *CTL [0 to 100/ 0 / 1/%] 110 Paper Cut(%):Last *CTL [0 to 100/ 0 / 1/%] 151 Sync Eco Totalr:Last...
  • Page 784 Main SP Tables-8 001 BK 002 Y 003 M 004 C 8871 CVr Cnt: 21-30% *CTL [0 to 9999999/ 0 / 1/step] These SPs display the number of scanned sheets on which the coverage of each color is from 21% to 30%. 001 BK 002 Y 003 M...
  • Page 785 Main SP Tables-8 004 C 8901 Page/Toner_Prev1 *CTL [0 to 9999999/ 0 / 1/step] These SPs display the amount of the remaining previous toner for each color. 001 BK 002 Y 003 M 004 C 8911 Page/Toner_Prev2 *CTL [0 to 99999999/ 0 / 1/step] These SPs display the amount of the remaining 2nd previous toner for each color.
  • Page 786 Main SP Tables-8 012 Coverage /P: Y 013 Coverage /P: M 014 Coverage /P: C 8941 Machine Status *CTL [0 to 99999999/ 0 / 1/step] These SPs count the amount of time the machine spends in each operation mode. These SPs are useful for customers who need to investigate machine operation for improvement in their compliance with ISO Standards.
  • Page 787 Main SP Tables-8 8951 AddBook Register *CTL These SPs count the number of events when the machine manages data registration. 001 User Code /User ID User code registrations. [0 to 99999/ 0 / 1/step] 002 Mail Address Mail address registrations. 003 Fax Destination Fax destination registrations.
  • Page 788 Main SP Tables-8 005 Printing Time 006 Reading Time 007 Eng Waiting Time 008 Low Pawer State Time 009 Silent State Time 010 Heater Off State Time 011 LCD on Time 101 Silent Print 8971 Unit Control *CTL [0 to 99999999/ 0 / 1/step] 001 Engine Off Recovery Count 002 Power Off Count 003 Force Power Off Count...
  • Page 789 Main SP Tables-8 010 Fax Print: BW *CTL [0 to 99999999/ 0 / 1] 011 Fax Print: Single Color *CTL [0 to 99999999/ 0 / 1] 013 Duplex *CTL [0 to 99999999/ 0 / 1] 022 Copy: Full Color(%) *CTL [0 to 2147483647/ 0 / 1] 023 Copy: BW(%) *CTL...
  • Page 790 Printer Service Mode 3.12 PRINTER SERVICE MODE 3.12.1 PRINTER SERVICE MODE 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 Responding with the hostname as the Model Hostname sysName name (PnP name) This BitSwitch can change the value of the sysName. ...
  • Page 791 Printer Service Mode 1001 Bit Switch 002 Bit Switch 2 bit 0 Not used bit 1 bit 2 Not used bit 3 [PCL5e/c.PS]: PDL Auto Switching Enabled Disabled Enables/disable the MFPs ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly.
  • Page 792 Printer Service Mode 1001 Bit Switch bit 0 to 2 bit 3 IPDS print-side reversal Disabled Enabled If enabled, the simplex pages of IPDS jobs will be printed on the front side because of printing on the back side of the page. This might reduce printing speed.
  • Page 793 Printer Service Mode 1001 Bit Switch Change the number of PS criterion used by the PS interpereter to determine whether a job is PS data or not. For details, refer to page 4-1 "Printing Features".  Pattern3: The larger the pattern number, the greater the number of criterion used.
  • Page 794 Printer Service Mode 1001 Bit Switch 006 Bit Switch 6 bit 0 Not used bit 1 to 5 bit 6 Not used bit 7 1001 Bit Switch 007 Bit Switch 7 bit 0 Not used bit 1 to 7 1001 Bit Switch 008 Bit Switch 8 bit 0...
  • Page 795 Printer Service Mode 1001 Bit Switch bit 0 PDL Auto Detection timeout of jobs Disabled Enabled submitted via USB or Parallel Port (IEEE (Immediately) (10 seconds) 1284). To be used if PDL auto-detection fails. A failure of PDL autodetection does not necessarily mean that the job can't be printed.
  • Page 796 Printer Service Mode 1001 Bit Switch  Enabled (=0): Text composed of UTF-8 characters can be displayed in the operation panel.  Disabled (=1): UTF-8 characters cannot be displayed in the operation panel. For example, job names are sometimes stored in the MIB using UTF-8 encoded characters.
  • Page 797 Printer Service Mode 1001 Bit Switch If this is 0, Store and Skip Errored Job (SSEJ) will be automatically disabled if an external charge device is connected. (MP 501/601 Only) Note: We do not officially support enabling this bit switch (1). Use it at your own risk.
  • Page 798 Printer Service Mode 1001 Bit Switch When the Bypass Tray is the target of the Auto Tray Select and Any Size/Type is configured for the Tray Setting Priority setting of the Bypass Tray, this BitSwitch can switch the behavior whether or not Limitless Paper Feeding is applied to the Bypass Tray.* The default is Enabled (=0).
  • Page 799 Printer Service Mode 1001 Bit Switch Bit 6 The tray selection setting when a paper Disabled Enabled size or paper type mismatch occurs. If the tray selection setting is enabled, selecting the tray that the "Apply Auto Paper Select" setting is configured to "Off" cannot be done when a paper size or paper type mismatch occurs.
  • Page 800 Printer Service Mode 1004 [Print Summary] 1004-001 Service Summary Prints the service summary sheet (a summary of all the controller settings). 1004-002 Service Summary2 1005 [Display Version] 1005-001 Printer Version Displays the version of the controller firmware. (SP 5300/5310 only) 1005-002 Printer Version Displays the version of the controller...
  • Page 801 Printer Service Mode 1110 [Media Print Device Setting] Enable or disable the media print support function. 501/601 only) 1110-002 0:Disable 1:Enable [0 to 1 / 1 / 1/step] 1111 [All Job Delete Mode] Selects whether to include an image processing job in jobs subject to full 501/601 cancellation from the SCS job list.
  • Page 802 Scanner Service Mode (MP 501/601 Only) 3.13 SCANNER SERVICE MODE (MP 501/601 ONLY) 3.13.1 SP1-XXX 1005 [Erase Margin(Remote scan)] 1-005-001 Range from 0 to 5 CTL* [0 to 5 / 0 / 1 / step] 1009 [Remote scan disable] 1-009-001 0:Enable CTL* [0 or 1 / 0 / 1 / step] 1:Disable...
  • Page 803 Scanner Service Mode (MP 501/601 Only) 1040 [Scan:LT/LG Mixed Sizes Setting] 1-040-001 0:OFF 1:ON CTL* [0 or 1 / 0 / 1 / step] 1041 [Scan:FlairAPI Setting] 1-014-001 0x00 - 0xff CTL* [0 to 255 / 0 / 1 / step] 3.13.2 SP2-XXX 2021 [Compression Level(Grayscale)]...
  • Page 804 Scanner Service Mode (MP 501/601 Only) 2025 [Compression ratio of ClearLightPDF JPEG2000] 2-025-001 Compression CTL* [5 to 95 / 25 / 1 / step] Ratio(Normal) JPEG2000 2-025-002 Compression CTL* [5 to 95 / 15 / 1 / step] Ratio(High) JPEG2000 2030 [OCR PDF DetectSens] 2-030-001 White Lumi Value: 0...
  • Page 805 Input and Output Check 3.14 INPUT AND OUTPUT CHECK 3.14.1 INPUT CHECK TABLE (SP5-803) When entering the Input Check mode, 8 digits display the result for a section. Each digit corresponds to a different device as shown in the table. Bit No.
  • Page 807 SOFTWARE CONFIGURATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 809 Printing Features 4. SOFTWARE CONFIGURATION 4.1 PRINTING FEATURES 4.1.1 BEHAVIOR OF USB PRINTER DETECTION An MFP/LP connected via USB sends its product name and unique serial number. With the data, the machine determines whether requires a printer driver for the USB device to be installed. SP5-844-005 allows you to change how to determine the MFP/LP requires a printer driver installation: ...
  • Page 810 Printing Features  The printer is unable to detect PCL6 or RPCS. However these are almost always created using a driver and therefore contain the PJL command specifying the PDL. PDL detection by the printer system, PCL interpreter and PS interpreter There are 3 components in the printer which can perform Auto PDL Detection: Printer system: Uses a set of triggers unique to PCL5, PS or PDF.
  • Page 811 Printing Features PDL selection and switching 3 types of PDL selection/switching are performed: PDL selection (PCL5 or PS (including PDF)) at the beginning of the job: performed by the printer system PDL switching from PCL5 to PS: performed by the PCL interpreter and the printer system PDL switching from PS to PCL5: performed by the PS interpreter and the printer system Triggers Printer system...
  • Page 812 Printing Features PCL5 triggers [ESC]E [FF] PS triggers %!PS-Adobe-3.1 "%!" "dict begin" "bind def" "findfont" "showpage" "/statusdict" "0 startjob" [EOT] "}" + space character + "def" "userdict" (*) PDF triggers %PDF- %!PS-Adobe-M.nPDF- (*M, n=numeric) * "userdict" is excluded by configuring Printer Bit Switch 5-3=1. ...
  • Page 813 Printing Features Some possible problems Garbled output: If a string of characters (or binary data) is mistaken as a trigger and an incorrect PDL is applied, the output will be garbled. Incorrect printer settings: Printer settings, for example the paper size, is incorrectly applied. This can happen when the printer settings at the beginning of the job are initialized before a PDL switch occurred and no settings were configured for the rest of the job.
  • Page 814 Printing Features purpose of BitSw 9-0. BitSw 9-0=0 (default): The printer system will not wait 10 seconds for the first 2KB of data to arrive. BitSw 9-0=1: The printer system will wait up to 10 seconds for the first 2KB of data to arrive. 4.1.3 PRINT IMAGES ROTATION Printer Bit Switch description Bit Switch 5-6...
  • Page 815 Printing Features  Used in conjunction with Bit Switch #5-6, Orientation Auto Detect for PS/PDF jobs might cause unexpected results. 4.1.4 PJL USTATUS Printer Bit Switch description Bit Switch 9-4 These control the way PJL USTATUS returns page count totals in cases where multiple copies of a job are being printed.
  • Page 816 Printing Features @PJL USTATUS JOB NAME="TEST_page1-3" PAGES=3 <comment> The page count of the first copy is returned.</comment> @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE <comment> The page count of the remaining two copies is returned.</comment> 9-4 = 1 @PJL USTATUS JOB START...
  • Page 817 Printing Features @PJL USTATUS JOB NAME="Microsoft Word - TEST_page1-3" PAGES=9 <comment> The page count of all three copies is returned.</comment> SM Appendix D255/D256/M281/M282...
  • Page 818 Scanner Features (MP 501/601 Only) 4.2 SCANNER FEATURES (MP 501/601 ONLY) 4.2.1 DISPLAY SETTINGS OF RECENTLY USED SCAN DESTINATION Configuring the scanner interface so that the most recently used scan destination is cleared. Whether the MFP clears the most recently used scan destination, can be configured using Scanner SP 1-012-001.
  • Page 819 Scanner Features (MP 501/601 Only) 4.2.2 THE SETTING OF SMTP AUTHENTICATION IN SCAN TO EMAIL Scan to Email fails with the error message "Transmission has failed ". The SMTP username and password are correct. How can I make Scan to Email pass? Change SP 5-860-022 "SMTP Auth.
  • Page 820 Scanner Features (MP 501/601 Only) If this is done: The "Mail From: field = device (Fig.1 ) The mail header "From:" field = administrator (Fig.3 ) The SMTP username = device (Fig.1 ) 1,2 and 3 must match and the authentication should be successful. ...
  • Page 821 Scanner Features (MP 501/601 Only) 4.2.3 THE QUALIFICATION SWITCHING OF SCAN TO FOLDER Determining which account Scan to Folder uses to access a scan destination and the effects of System SP 5-846-021. This method depends on how the destination is accessed, whether authentication is being used, and SP 5-846-021.
  • Page 822 Scanner Features (MP 501/601 Only) Case B or Case C with SP=1: All access will be logged as the same user. D255/D256/M281/M282 4-14 SM Appendix...
  • Page 823 Management Features 4.3 MANAGEMENT FEATURES 4.3.1 HOW TO DISABLE THE DOCUMENT SERVER FUNCTION Enter 'Copy' SP mode. Change SP5-967-001 to 1. (0:ON 1:OFF) Reboot the machine.  When the above SP mode (SP5-967-001) is OFF (=1), both the Document Server and Locked Print functions will be disabled.
  • Page 824 Security Features 4.4 SECURITY FEATURES 4.4.1 HOW TO RESTRICT ACCESS TO THE WIM JOB MENU Enter 'Printer' SP mode. Set SP5-888-001 0: (default): "Job" menu is enabled. 1: "Job" menu is disabled.  This setting takes effect only if user authentication (other than User Code auth.) is disabled.
  • Page 825 Security Features  Without admin privileges, even authenticated users will be unable to access the DS via WIM. Bit 7: Bit 7 = 0 (default): Allows anyone (guests, users, admins) access to the DS via WIM. Bit 7 = 1: Only administrators and authenticated users can access the DS via WIM. The most restrictive result of combining these three configurations will take priority.
  • Page 826 Security Features 4.4.3 USER AUTHENTICATION FOR SPECIFIC MFP APPLICATIONS The SP5-420 settings enable/disable User Authentication for specific MFP applications. SP 5-420 User Authentication Value (Default: 0) SP5-420-001 Copy SP5-420-011 Document Server SP5-420-021 0 (ON) 1 (OFF) SP5-420-031 Scanner SP5-420-041 Printer Enable User Authentication for the device as a whole: User Tools >...
  • Page 827 D255/D256 FAX OPTION R E V I S I O N H I S T O RY P a ge D a t e A d de d /U pd at e d /N ew 10/19/2016 Removed Bit Switch 1 G3 Communication Parameter Resol: 44...
  • Page 829 D255/D256 FAX OPTION TABLE OF CONTENTS 1. INSTALLATION ................1 1.1 FAX CONNECTION UNIT TYPE M24 (D3CP-05, 06, 07)..........1 1.1.1 ACCESSORY CHECK ................... 1 1.1.2 INSTALLATION PROCEDURE ................1 Installing the fax connection unit ................2 Registering the client machine(s) ................4 Registering the remote machine ................
  • Page 830 Cannot send by IP Address/Host Name..............51 Cannot send via VoIP Gateway ................52 Cannot send by Alias Fax number ................53 3.4.2 IP-FAX RECEPTION .................... 54 Cannot receive via IP Address/Host Name .............. 54 Cannot receive by VoIP Gateway ................55 Cannot receive by Alias Fax number ...............
  • Page 831 5.2.1 FCU ........................149 FACE3.5 (Fax Application Control Engine) ............149 Modem (FAME2) ....................149 DRAM ........................149 SAF Memory Back-up .................... 150 ROM ........................150 SRAM ........................150 SRAM Back-up ....................... 150 Switches ......................... 150 CPU ........................150 5.3 VIDEO DATA PATH ....................... 151 5.3.1 TRANSMISSION ....................
  • Page 832 Handling Reports ....................162 Report Sample......................163 5.5 IP-FAX ........................... 164 5.5.1 WHAT IS IP-FAX? ....................164 5.5.2 T.38 PACKET FORMAT ..................164 UDP Related Switches ................... 164 5.5.3 SETTINGS ......................164 6. SPECIFICATIONS ................ 165 6.1 GENERAL SPECIFICATIONS ..................165 6.1.1 FCU ........................
  • Page 833 READ THIS FIRST Symbols and Abbreviations Conventions Used in this Manual This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Symbol What it means Clip ring Screw Connector Clamp E-ring Spring Flat Flexible Cable Timing Belt Short Edge Feed [A] Long Edge Feed [B]...
  • Page 834  Obey these guidelines to ensure safe operation and prevent minor injuries.  Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine.  Always obey these guidelines to avoid serious problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine.

  • Page 835: Installation

    Fax Connection Unit Type M24 (D3CP-05, 06, 07) 1. INSTALLATION 1.1 FAX CONNECTION UNIT TYPE M24 (D3CP-05, 06, 07) 1.1.1 ACCESSORY CHECK Description Q'ty Fax Connection Unit SD card EMC address decal (EU only) RoHS sheet (AP/CHN only) RoHS decal (AP/CHN only) 1.1.2 INSTALLATION PROCEDURE This unit allows a machine without the fax unit installed (client machine) to send and receive faxes via a machine with the fax unit installed (remote machine).

  • Page 836: Installing The Fax Connection Unit

    Fax Connection Unit Type M24 (D3CP-05, 06, 07) Install the Fax Connection Unit in the client machine (fax unit is not installed). Register the client machine in the remote machine.  Do not register the remote machine before the client machine is registered on the remote machine.
  • Page 837 Fax Connection Unit Type M24 (D3CP-05, 06, 07)  Be careful not to damage the hooks at the rear of the controller cover when you remove or install the controller cover. Insert the Fax Connection Unit Type M24 SD card into SD card slot 1 [A] (upper slot). Reassemble the machine.

  • Page 838: Registering The Client Machine(S)

    Fax Connection Unit Type M24 (D3CP-05, 06, 07)  [User Tools] > [Machine Features] > [System Settings] > [Administrator Tools] Check whether the aics version is displayed. Registering the client machine(s)  Do not register the remote machine in the client machine before registering the client machine in the remote machine.
  • Page 839 Fax Connection Unit Type M24 (D3CP-05, 06, 07) Press [Connection Test] to check the connection with the client machine.  If an error message is displayed, check the network connection with the client- machine and make sure that the IP address of the client machine is correct. Press [OK] after "Connection Test"...

  • Page 840: Registering The Remote Machine

    Fax Connection Unit Type M24 (D3CP-05, 06, 07) Press [Exit]. Registering the remote machine  Only one machine can be registered as the remote machine.  First register the client machine in the remote machine before proceeding this procedure. Otherwise, registering the remote machine fails. On the client machine, press [User Tools] icon on the operation panel.

  • Page 841: Configuring The Remote Reception Settings

    Fax Connection Unit Type M24 (D3CP-05, 06, 07) Press [OK] after "Connection Test" has been successfully done. Press [Exit]. Configuring the remote reception settings Perform the following procedure to enable the client machine(s) to receive faxes via the remote machine. You can forward or route received documents per line or special sender. ...
  • Page 842 Fax Connection Unit Type M24 (D3CP-05, 06, 07) Select the Special Sender. Press [Remote Reception Setting per Sender]. Press [On]. Press [Remote Machine]. Enter an IP address or a host name of the client machine to connect. Press [OK] to exit from the setting. D255/D256 FAX OPTION...

  • Page 843: Remote Fax Icon Addition For Remote Machine

    Fax Connection Unit Type M24 (D3CP-05, 06, 07) Remote fax icon addition for remote machine This procedure allows the [Remote Fax] icon to appear on the home screen of the operation panel.  The [Remote Fax] icon is supposed to appear automatically on the home screen of the client machine(s) after installing the Remote Fax Function.

  • Page 844: Replacement And Adjustment

    2. REPLACEMENT AND ADJUSTMENT 2.1 FCU 2.1.1 SRAM DATA TRANSFER PROCEDURE When you replace the FCU board, transfer the SRAM data from the old FCU board to the new FCU board. Perform the following procedure to back up the SRAM data. ...
  • Page 845  Be careful not to damage the hooks on the inside of the controller cover when you remove or install the controller cover. Insert a flathead screwdriver in the order of , and to release three hooks. Remove the rear left stay [A]. ...
  • Page 846 remove or install the rear left stay. Disconnect the connector of the speaker. Remove the fax unit [A]. Remove the bracket [A] from the fax unit [B]. D255/D256 FAX OPTION...
  • Page 847 Disconnect the connector. 10. Remove the FCU board [A]. 11. Change the orientation of the battery jumper switch [A] on the removed FCU board [B], and then attach the battery jumper switch [C]. The battery jumper switch [C] is provided with the new FCU board. D255/D256 FAX OPTION...
  • Page 848 12. Change the orientation of the battery jumper switch [A] on the new FCU board [B].  If the battery jumper switch is not in the correct position, SC820 will occur. 13. Install the new FCU board to the fax unit. 1.
  • Page 849 2. Connect the connector. 3. Attach the bracket [A]. 14. Attach the flat cable [A] to CN603 of the new fax unit. Make sure that the blue tape of the flat cable faces outward. 15. Remove the cap [A] from the controller box cover [B]. D255/D256 FAX OPTION...
  • Page 850 16. Remove the slot cover [A]. 17. Remove the controller box cover [A]. 18. Install the new fax unit [A] to the main machine.  When installing the new fax unit [A], be careful not to damage the flat cable [B]. After installing the new fax unit [A], pull out the flat cable [B] from the main machine, as D255/D256 FAX OPTION...
  • Page 851 shown below. 19. Connect the connector of the speaker. 20. Connect the flat cable [A] to CN603 of the removed FCU board [B]. 21. Turn ON the main power. SRAM data transmission starts. When the transmission is completed, you will hear a beeper sound.
  • Page 852 to input the settings stored in SRAM memory manually. 22. When the message "Ready" is displayed on the operation panel, turn the main power OFF. 23. Disconnect the flat cable [A] from the removed FCU board [B]. 24. Disconnect the connector of the speaker. 25.
  • Page 853  The screw [B] is a small screw. Be careful not to use the wrong screw. 27. Reattach the slot cover [A]. 28. Reattach the cap [A]. 29. Install the new fax unit [A] to the main machine. D255/D256 FAX OPTION...
  • Page 854 30. Connect the connector of the speaker. 31. Reassemble the machine. 32. Turn ON the main power. Execute SP6-101 to print the system parameter list. 33. Check the system parameter list to make sure that the data is transferred correctly. 34.

  • Page 855: When Replacing The Fax Modular Cable

    When replacing the Fax modular cable When you replace the Fax modular cable, attach the ferrite core with the following procedure. Make three loops 5 cm (2.0 inches) [A] from the end of the modular cable (connection side to the machine) and attach the ferrite core to the loops as shown. Fix the modular cable with the bind [A] as shown below.

  • Page 856: Troubleshooting

    Error Codes 3. TROUBLESHOOTING 3.1 ERROR CODES 3.1.1 ERROR CODES If an error code is displayed, retry communication. If the same problem occurs, try to fix the problem as suggested below.  Error codes appear in the error code display and on the service report. Code Meaning Suggested Cause/Action...
  • Page 857 Error Codes Code Meaning Suggested Cause/Action  Check the connection.  Try changing the TX level and/or cable equalizer settings.  Replace the FCU.  The other machine may be defective. Try sending to another machine. CFR or FTT not received after ...
  • Page 858 Error Codes Code Meaning Suggested Cause/Action  Check the connection.  Replace the FCU.  The other party is out of paper or has a No post-message response paper jam.  0-07 from the other party after a The other party may have disconnected page was sent the call.
  • Page 859 Error Codes Code Meaning Suggested Cause/Action The other party is unable to accepting the following functions, or the other party's memory The other terminal is not is full. 0-15  capable of specific functions. Confidential RX  Transfer function  SEP/SUB/PWD/SID ...
  • Page 860 Error Codes Code Meaning Suggested Cause/Action  Check the connection between the FCU and line.  Check for line noise or other line problems. EOL signal (end-of-line) from  Replace the FCU. the other party not received  0-21 The remote machine may be defective or within 5 s of the previous EOL may have been disconnected.
  • Page 861 Error Codes Code Meaning Suggested Cause/Action  Check the connection.  Try adjusting the TX level and/or cable The other terminal did not equalizer settings. 0-30 reply to NSS(A) in AI short  The other terminal may not be compatible. protocol mode Reference: Dedicated TX parameters - Section 4...
  • Page 862 Error Codes Code Meaning Suggested Cause/Action  The called terminal fell back to The terminal could not detect ANSam.  T.30 mode, because it could Check the connection and condition. 0-75  not detect a CM in response Try receiving a call from another V.8/V.34 to ANSam (ANSam timeout).
  • Page 863 Error Codes Code Meaning Suggested Cause/Action setting. If these errors happen at the receiving terminal:  The line was disconnected Try adjusting the RX cable equalizer due to a timeout in the V.34 setting. 0-83  control channel restart Try increasing the TX level. ...
  • Page 864 Error Codes Code Meaning Suggested Cause/Action Only one V.21 connection flag  2-11 Replace the FCU. was received  2-12 Modem clock irregularity Replace the FCU.  Turn OFF the main power, and then turn it back ON. 2-13 Modem initialization error ...
  • Page 865 Error Codes Code Meaning Suggested Cause/Action Snd msg() in the manual task  The user did the same operation many is an error because the 2-53 times, and this gave too much load to the mailbox for the operation task machine.
  • Page 866 Error Codes Code Meaning Suggested Cause/Action  Check the connection.  Check for a bad line or defective remote 6-04 G3 ECM - RTC not detected terminal.  Replace the FCU.  Check the connection.  Check for a bad line or defective remote G3 ECM - facsimile data terminal.
  • Page 867 Error Codes Code Meaning Suggested Cause/Action V.21 signal not stopped within  6-99 Replace the FCU.  Double registration of the SIP user name. SIP user name registration  13-17 Capacity for user-name registration in the error SIP server is not sufficient. ...
  • Page 868 Error Codes Code Meaning Suggested Cause/Action  SMTP server operating incorrectly or the destination for direct SMTP sending is not correct.  Contact the system administrator and No Service by SMTP Service 14-02 check that the SMTP server has the (421) correct settings and operates correctly.
  • Page 869 Error Codes Code Meaning Suggested Cause/Action  Failed to access the SMTP server because the HDD on the server is full.  Insufficient free space on the HDD of the SMTP server. Contact the system administrator and check the amount of space remaining on the SMTP server HDD.
  • Page 870 Error Codes Code Meaning Suggested Cause/Action  Failed to access the SMTP server because the transmission failed.  SMTP server operating incorrectly. Data Send to SMTP Server  14-08 Destination folder setting incorrect. Failed (5XX)  Direct SMTP sending not operating correctly.
  • Page 871 Error Codes Code Meaning Suggested Cause/Action  Update the software because of the 14-17 Incorrect Ticket defective software.  The access to MCS file is denied due to the no permission of access. 14-18 Access to MCS File Error  Update the software because of the defective software.
  • Page 872 Error Codes Code Meaning Suggested Cause/Action  Operational error in normal mail sending or Address designated in the direct SMTP sending.  14-34 domain for SMTP sending Check the address selected in the address does not exist book for SMTP sending. ...
  • Page 873 Error Codes Code Meaning Suggested Cause/Action Check the SMTP server.  Check if the SMTP server works normally and is connected to the network.  Check if the settings of the SMTP are correct. Check the DNS server.  Check if the DNS server works normally and is connected to the network.
  • Page 874 Error Codes Code Meaning Suggested Cause/Action The DNS or POP3/IMAP4 server could not be found:  The IP address for DNS or POP3/IMAP4 15-11 Connection Error server is not stored in the machine.  The DNS IP address is not registered. ...
  • Page 875 Error Codes Code Meaning Suggested Cause/Action The transmission cannot be delivered to the final destination: Send/Delivery Destination  15-39 Destination file format is incorrect. Error  Could not create the destination for the file transmission.  Reception rejected because the 15-41 SMTP Receive Error transaction exceeded the limit for the...
  • Page 876 Error Codes Code Meaning Suggested Cause/Action The file received as an attachment caused the TIFF decompression error:  15-64 TIFF Decompression Error The TIFF format of the attachment is corrupted.  Software error.  The file could not be received because the 15-71 Not Binary Image Data attachment was not binary image data.
  • Page 877 Error Codes Code Meaning Suggested Cause/Action  Transmission could not be received 15-92 Memory Overflow because memory overflowed during the transaction.  Transaction could not complete due to a 15-93 Memory Access Error malfunction of SAF memory.  The machine rejected an incoming e-mail for transfer request, because the ID code 15-94 Incorrect ID Code...
  • Page 878 Error Codes Code Meaning Suggested Cause/Action  The job started normally but did not finish TX or RX job stalled due to normally; data may or may not have been 22-02 line disconnection at the other received fully. party  Restart the machine.

  • Page 879: Fax Connection Unit Error Codes

    Fax Connection Unit Error Codes 3.2 FAX CONNECTION UNIT ERROR CODES 3.2.1 FAX CONNECTION UNIT ERROR CODE LIST MACHINE_ERR_01 Error Possible Causes Troubleshooting Procedures Code 01(1) IPv4/IPv6 not enabled Enable IPv4 and IPv6 01(3) "Cancel" is pressed by user. 01(4) A false connection ID is being used.

  • Page 880: Machine_Err_03

    Fax Connection Unit Error Codes MACHINE_ERR_03 Error Possible Causes Troubleshooting Procedures Code Configure the user authentication setting for client and remote machines as follows:  No user authentication (i.e. Basic/Windows/LDAP/Custom Client Machine Remote Machine Auth.) applies to fax application.  Settings other than user authentication are applied to the fax application.

  • Page 881: Machine_Err_06

    Fax Connection Unit Error Codes MACHINE_ERR_06 Error Possible Causes Troubleshooting Procedures Code Adjust the value of SP5-741-001 to Timeout error on the node authentication prolong the timeout for node authentication. MACHINE_ERR_07 Error Possible Causes Troubleshooting Procedures Code On the client machine, execute Multiple destinations are set in the client SP5-801-021 to clear AICS machine.

  • Page 882: Ifax Troubleshooting

    IFAX Troubleshooting 3.3 IFAX TROUBLESHOOTING 3.3.1 IFAX TROUBLESHOOTING Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Troubleshooting Procedures Route  General LAN 1. Connection with Check that the LAN cable is connected the LAN to the machine.
  • Page 883 IFAX Troubleshooting Communication Item Troubleshooting Procedures Route  Between machine 1. LAN settings in Check the LAN parameters  and e-mail server the machine Check if there is an IP address conflict with other PCs. Use the "Network" function in the User Tools.
  • Page 884 IFAX Troubleshooting Communication Item Troubleshooting Procedures Route 2. E-mail server Make sure that the client devices which have an account in the server can send/receive e-mail. Ask the administrator to check. Send a test e-mail with the machine's own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.

  • Page 885: Ip-Fax Troubleshooting

    IP-Fax Troubleshooting 3.4 IP-FAX TROUBLESHOOTING 3.4.1 IP-FAX TRANSMISSION Cannot send by IP Address/Host Name Check Point Troubleshooting Procedures LAN cable connected? Check the LAN cable connection. Specified IP address/hostname correct? Check the IP address/host name. Firewall/NAT installed? The firewall cannot be breached. Send by another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported.
  • Page 886 IP-Fax Troubleshooting 12 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. Cannot send via VoIP Gateway Check Point Troubleshooting Procedures LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator.
  • Page 887 IP-Fax Troubleshooting Cannot send by Alias Fax number Check Point Troubleshooting Procedures LAN cable connected? Check the LAN cable connection. Number of specified Alias fax correct? Confirm the Alias of the remote fax. Error Code: 13-14 Firewall/NAT installed? The firewall cannot be breached. Send by another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported.
  • Page 888 Contact the network administrator. specified on sender side?  The sender machine displays this error code if the sender fax is a Ricoh model. Network bandwidth too narrow? Request the system administrator to increase the bandwidth. Lower the start modem reception baud rate on the receiving side.
  • Page 889 IP-Fax Troubleshooting Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. Cannot receive by VoIP Gateway Check Point Troubleshooting Procedures LAN cable connected? Check the LAN cable connection. Firewall/NAT installed? The firewall cannot be breached. Send by another method (Fax, Internet Fax) VoIP Gateway installed correctly? Contact the network administrator.
  • Page 890 Gatekeeper/SIP server installed Contact the network administrator. correctly?  The sender machine displays this error code when the sender fax is a Ricoh model. Power to Gatekeeper/SIP server Contact the network administrator. turned ON?  The sender machine displays this error code when the sender fax is a Ricoh model.
  • Page 891 11 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. 12 Local fax registered in Gatekeeper/SIP Contact the network administrator. server?  The sender machine displays this error code when the sender fax is a Ricoh model. D255/D256 FAX OPTION...
  • Page 892 Service Program Tables 4. SERVICE TABLES 4.1 SERVICE PROGRAM TABLES 4.1.1 SP1-XXX (BIT SWITCHES) Mode No. Function System Switch 001 – 032 00 – 1F Change the bit switches for system settings for the fax option Refer to page 65 "Bit Switches - 1": "System Switches".
  • Page 893 Service Program Tables 001 – 016 00 – 0F Change the bit switches for optional IP fax parameters Refer to page 115 "Bit Switches - 5": "IP Fax Switches". 4.1.2 SP2-XXX (RAM) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. Refer to page 136 "Service RAM Addresses".
  • Page 894 Service Program Tables 4.1.3 SP3-XXX (MACHINE SET) Mode No. Function Service Station Fax Number Enter the fax number of the service station. Serial Number Enter the fax unit's serial number. PSTN-1 Port Settings Select Line Select the line type setting for the G3-1 line. If the machine is installed on a PABX line, select "PABX", "PABX (GND)"...
  • Page 895 Service Program Tables Fax:FlairAPI Setting 4.1.4 SP4-XXX (ROM VERSIONS) Mode No. Function FCU ROM Version Displays the FCU ROM version. Error Codes Displays the latest 64 fax error codes. G3-1 ROM Version Displays the G3-1 modem version. 4.1.5 SP5-XXX (RAM CLEAR) Mode No.
  • Page 896 Service Program Tables Resets only the security bit switches. If you select automatic output/display for the user parameter switches, the security settings are initialized. 4.1.6 SP6-XXX (REPORTS) Mode No. Function System Parameter List Touch the "ON" button to print the system parameter list.
  • Page 897 Service Program Tables Specified Date The machine prints all communication records after the specified date. Log List Print out All log files These log print out functions are for designer use only. Printer SC/TRAP Stored Decompression Scanner JOB/SAF Reconstruction JBIG Fax Driver G3 CCU Fax Job...
  • Page 898 Service Program Tables 4.1.7 SP7-XXX (TESTS) These are the test modes for PTT approval. Function G3-1 Modem Tests G3-1 DTMF Tests Ringer Test G3-1 V34 (S2400baud) G3-1 V34 (S2800baud) G3-1 V34 (S3000baud) G3-1 V34 (S3200baud) G3-1 V34 (S3429baud) Recorded Message Test D255/D256 FAX OPTION...
  • Page 899 Bit Switches - 1 4.2 BIT SWITCHES - 1  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 900 Bit Switches - 1 Example: (1): EQM value (Line quality data). A larger number means more errors. (2): Symbol rate (V.34 only) (3): Final modem type used (4): Starting data rate (for example, 288 means 28.8 kbps) (5): Final data rate (6): RX level (see below for how to read the RX level) (7): Total number of error lines that occurred during non-ECM reception.

  • Page 901: Sm D255/D256 Fax Option

    Rev. 10/19/2016 Bit Switches - 1 Protocol dump list output after This is only used for communication each communication troubleshooting. It shows the content of the 0: Off transmitted facsimile protocol signals. Always 1: On reset this bit to 0 after finishing testing. If system switch 09 bit 6 is at "1", the list is only printed if there was an error during the communication.
  • Page 902 Bit Switches - 1 I/O rate 0: 0 ms/line 5: 5 ms/line 10: 10 ms/line 20: 20 ms/line 25: 2.5 ms/line 40: 40 ms/line  "40" is displayed while receiving a fax message using AI short protocol. System Switch 01 - Not used (Do not change the factory settings.) System Switch 02 (SP No.
  • Page 903 Bit Switches - 1 Printing dedicated TX 1: Each Quick/Speed dial number on the list is parameters on Quick/Speed printed with the dedicated TX parameters (10 Dial Lists bytes each). 0: Disabled The first 10 bytes of data are the programmed 1: Enabled dedicated TX parameters;...
  • Page 904 Bit Switches - 1 Not used Do not change this setting. Power failure report 1: A power failure report will be automatically 0: Disabled printed after the power is turned ON if a fax 1: Enabled (default) message disappeared from the memory when the power was turned off last.
  • Page 905 Bit Switches - 1 On hook dial 0: On hook dial is disabled. 0: Disabled 1: Enabled Not used Do not change these settings System Switch 0B - Not used (Do not change the factory settings.) System Switch 0C - Not used (Do not change the factory settings.) System Switch 0D - Not used (Do not change the factory settings.) System Switch 0E (SP No.
  • Page 906 Bit Switches - 1 System Switch 0F (SP No. 1-101-016) Function Comments Country/area code for functional This country/area code determines the settings (Hex) factory settings of bit switches and RAM addresses. However, it has no effect on 00: France 12: Asia the NCU parameter settings and communication parameter RAM 01: Germany...
  • Page 907 Bit Switches - 1 Threshold memory level for Threshold = N x 128 KB + 256 KB parallel memory transmission N can be between 00 - FF(H) Default setting: 02(H) = 512 KB System Switch 11 (SP No. 1-101-018) Function Comments TTI printing position Change this bit to 1 if the TTI overprints...
  • Page 908 Bit Switches - 1 System Switch 13 - Not used (do not change these settings) System Switch 14 - Not used (do not change these settings) System Switch 15 (SP No. 1-101-022) Function Comments Not used Do not change the settings. Going into the Energy Saver 1: The machine will restart from the Energy mode automatically...
  • Page 909 Bit Switches - 1 System Switch 16 (SP No. 1-101-023) Function Comments Parallel Broadcasting 1: The machine sends messages 0: Disabled simultaneously using all available ports during 1: Enabled broadcasting. NOTE: If a customer wants to keep a line available for fax reception or other reasons, select "0"...
  • Page 910 Bit Switches - 1 System Switch 1A (SP No. 1-101-027) Function Comments LS RX memory capacity Sets the value to x4KB. When the amount of threshold setting available memory drops below this setting, RX 00-FF (0-1020 Kbyte: Hex) documents are printed to conserve memory. Initial setting 0x80 (512 KB) ...
  • Page 911 Bit Switches - 1 Communication after the 0: When this switch is on and the journal Journal data storage area has history becomes full, the next report prints. If become full the journal history is not deleted, the next 0: Impossible transmission cannot be received.
  • Page 912 Bit Switches - 1 Action when authorized 0: If the user has stored no acceptable sender reception is enabled but RTIs or CSIs, the user can select "ON" in the authorized RTIs/CSIs are not authorized reception setting but the setting yet programmed becomes invalid ("OFF").
  • Page 913 Bit Switches - 1 Action when a fax SC has 0: When the fax unit detects a fax SC code occurred other than SC1201 and SC1207, the fax unit 0: Automatic reset automatically resets itself. 1: Fax unit stops 1: When the fax unit detects any fax SC code, the fax unit stops.
  • Page 914 Bit Switches - 2 4.3 BIT SWITCHES - 2  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 915 Bit Switches - 2 I-fax Switch 01 (SP No. 1-102-002) Function Comments Original Line Resolution of TX These settings set the maximum resolution of Attachment File the original that the destination can receive. 200x100 Standard 0: Not selected 1: Selected 200x200 Detail If more than one of these three bits is set to "1", the higher resolution has priority.
  • Page 916 Bit Switches - 2 RX Text Mail Header Processing This setting determines whether the header information is printed with text e-mails when they are received. 0: Prints only text mail. 1: Prints mail header information attached to text mail. When a text mail is received with this switch On (1), the "From" address and "Subject"...
  • Page 917 Bit Switches - 2 Media accept feature This setting adds or does not add the media accept feature to the answer mail to confirm a reception. 0: Does not add the media accept feature to the answer mail 1: Adds the media accept feature to the answer mail. Use this bit switch if a problem occurs when the machine receives an answer mail, which contains the media accept feature field.
  • Page 918 Bit Switches - 2 Subject corresponding to mail post database 0: Standard subject 1: Mail post database subject The standard subject is replaced by the mail post database subject in the following three cases: 1) When the service technician sets the service (software) switch. 2) When memory sending or delivery specified by F code is applied by the SMTP server 3) With relay broadcasting (1st stage without the Schmidt 4 function).
  • Page 919 Bit Switches - 2 Enables or disables a function to adjust the file size in the main scan direction when sending a TIFF file to e-mail destination or folder destination. 0: OFF (Disable) 1: ON (Enable) Not Used I-fax Switch 06 - Not used (do not change the settings) I-fax Switch 07 - Not used (do not change the settings) I-fax Switch 08 (SP No.
  • Page 920 Bit Switches - 2 I-fax Switch 0C - Not used (do not change the settings) I-fax Switch 0D (SP No. 1-102-014) Function Comments Not used Do not change the settings Select the signature when sending mail In response to IEEE2600.1. notification of the send results Bit 2 Bit 3...
  • Page 921 Bit Switches - 2 This setting determines whether files received with SMTP protocol are delivered or output immediately. 0: Off. Files received via SMTP are output immediately without delivery. 1: On. Files received via SMTP are delivered immediately to their destinations. Set to select the signature when receiving SMTP mail.
  • Page 922 Bit Switches - 2 Repetition of data when the 1: Default. 10 mm of the trailing edge of the received page is longer than previous page are repeated at the top of the next the printer paper page. 0: Off 0: The next page continues from where the 1: On previous page stopped without any repeated text.
  • Page 923 Bit Switches - 2 No paper available (Paper end) 216 mm width Printer Switch 02 (SP No. 1-103-003) Function Comments 1st paper feed station usage for 0: The paper feed station can be used to print fax printing fax messages and reports. 0: Enabled 1: The specified paper feed station will not be 1: Disabled...
  • Page 924 Bit Switches - 2 Length reduction of received 0: Incoming pages are printed without length data reduction. 0: Disabled (Page separation threshold: Printer Switch 03, 1: Enabled bits 4 to 7) 1: Incoming page length is reduced when printing. (Maximum reducible length: Printer Switches 04, bits 0 to 4) Not used Do not change the settings...
  • Page 925 Bit Switches - 2 For A5 sideways and B5 sideways paper [Maximum reducible length] = [Paper length] + 0.75 x (N x 5mm) Length of the duplicated image on the next page, when page separation has taken place. Bit 6 Bit 5 Setting 4 mm...
  • Page 926 Bit Switches - 2 Receiver name printed on the Selects the printing target on the transmission transmission result report result report. 0: All receivers 1: Printing only receivers which have received fax transmission. Not used. Do not change the settings. Printer Switch 08 - Not used (do not change the settings) Printer Switch 09 - Not used (do not change the settings) Printer Switch 0A - Not used (do not change the settings)
  • Page 927 Bit Switches - 2 Bit 4 Bit 3 Setting printed at 100%, even if page separation occurs. The upper half only User Parameter Switch 19 (13H) bit 4 must be set to "0" to enable this switch. 50% reduction (sub-scan only) Same size Not used Not used...
  • Page 928 Bit Switches - 2 Binding direction for Duplex printing 0: Sets the binding for the left edge of 0: Left binding the stack. 1: Top binding 1: Sets the binding for the top of the stack. Not used Do not change the settings. * This setting can be used for the client machine which has no FCU.
  • Page 929 Bit Switches - 3 4.4 BIT SWITCHES - 3  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 930 Bit Switches - 3 JBIG compression method: Reception Change the setting when 0: Only basic supported communication problems occur 1: Basic and optional both supported using JBIG compression. JBIG compression method: Transmission Change the setting when 0: Basic mode priority communication problems occur 1: Optional mode priority using JBIG compression.
  • Page 931 Bit Switches - 3 does not identify itself with an RTI or CSI. (0,0): Nothing is checked; transmission will always go ahead.  This function does not work when dialing is done from the external telephone. Not used Do not change the setting. Maximum printable page length The setting determined by these bits is available...
  • Page 932 Bit Switches - 3 Treatment of pages received with 0: Pages received with errors are not errors during G3 reception printed. 0: Deleted from memory without printing 1: Printed Hang-up decision when a negative 0: The next page will be sent even if RTN code (RTN or PIN) is received or PIN is received.
  • Page 933 Bit Switches - 3 Communication Switch 05 (SP No. 1-104-006) Function Comments Remote mode switch number Enter the number to switch between 00-09 (0-9:HEX) TEL/FAX modes using the external phone. Not used Do not change the settings. Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings) Communication Switch 08 - Not used (do not change the settings) Communication Switch 09 (SP No.
  • Page 934 Bit Switches - 3 Printout of the message when When the machine is acting as a Transfer acting as a Transfer Station Station, this bit determines whether the 0: Disabled, 1: Enabled machine prints the fax message coming in from the Requesting Terminal. Not used Do not change the settings.
  • Page 935 Bit Switches - 3 Memory transmission: 01 – FE (Hex) times Maximum number of dialing attempts to the same destination Communication Switch 11 – Not used (do not change the settings.) Communication Switch 12 (SP No. 1-104-019) Function Comments Memory transmission: Interval 01 –...
  • Page 936 Bit Switches - 3 Available unit of resolution in which fax For the best performance, do not change messages are received the factory settings. The setting determined by these bits is Bit 7 Bit 6 Unit informed to the transmitting terminal in the pre-message protocol exchange (in the DIS/NSF frames).
  • Page 937 Bit Switches - 3 SUB reception 0: Confidential reception to another maker's 0: Disabled machine using the SUB (Sub-address) signal is 1: Enabled disabled. PWD reception 0: Disables features that require PWD 0: Disabled (Password) signal reception. 1: Enabled Not used Do not change the settings.
  • Page 938 Bit Switches - 3 Communication Switch 19 - Not used (do not change the settings) Communication Switch 1A - Not used (do not change the settings) Communication Switch 1B (SP No. 1-104-028) Function Comments Extension access code (0 to 7) If the PABX does not support V.8/V.34 protocol to turn V.8 protocol On/Off procedure, set this bit to "1"...
  • Page 939 Bit Switches - 4 4.5 BIT SWITCHES - 4  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 940 Bit Switches - 4 Function Comments Not used Do not change the settings. DIS frame length 1: The bytes in the DIS frame after the 4th byte 0: 10 bytes 1: 4 bytes will not be transmitted (set to 1 if there are communication problems with PC-based faxes which cannot receive the extended DIS frames).
  • Page 941 Bit Switches - 4 Not Used Do not change the settings. ECM frame size Keep this bit at "0" in most cases. 0: 256 bytes 1: 64 bytes CTC transmission conditions 0: When using ECM in non-standard (NSF/NSS) 0: After one PPR signal mode, the machine sends a CTC to drop back the received modem rate after receiving a PPR, if the following...
  • Page 942 Bit Switches - 4 Training error detection 0 - F (Hex); 0 - 15 bits threshold If the number of error bits in the received TCF is below this threshold, the machine informs the sender that training has succeeded. Not used Do not change the settings.
  • Page 943 Bit Switches - 4 V.29 is set at these speeds. V.17 V.34 Not used Not used Do not change the settings. G3 Switch 06 (SP No. 1-105-007) Function Comments Initial RX modem rate(kbps) These bits set the initial starting modem rate for reception.
  • Page 944 Bit Switches - 4 Modem types available for reception The setting of these bits is used to inform the transmitting terminal of the available modem type for the machine in receive mode. If V.34 is not selected, V.8 protocol must be disabled manually. Cross reference V.8 protocol on/off - G3 switch 03, bit 2 Bit 7...
  • Page 945 Bit Switches - 4 Bit 3 Bit 2 Setting length of wire between the modem and the telephone exchange. None Also, try using the cable equalizer if one or more of the following symptoms occurs. Medium Communication error with error codes such as 0-20, 0-23, etc.
  • Page 946 Bit Switches - 4 Bit 1 Bit 0 Value (ms) Try a longer setting if error code 0-22 is frequent. Not used Select cancellation of high-speed RX This switch setting determines if if carrier signal lost while receiving high-speed receiving ends if the carrier 0: Off signal is lost when receiving during 1: On...
  • Page 947 Bit Switches - 4 G3 Switch 0C (SP No. 1-105-013) Function Comments Not used Do not change these settings. Select detection of DTMF/DP This setting determines how to detect the detection when using remote signals from the handset when remote switch is switch.
  • Page 948 Bit Switches - 4 Alarm when an error occurred If the customer wants to hear an alarm after each in Phase C or later error communication, change this bit to "1". 0: Disabled 1: Enabled Alarm when the handset is If the customer wants to hear an alarm if the off-hook at the end of handset is off-hook at the end of fax...
  • Page 949 Bit Switches - 5 4.6 BIT SWITCHES - 5  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
  • Page 950 Bit Switches - 5 IP Fax received telephone number When "0" is selected, fax data is received confirmation without checking the telephone number. 0: No confirmation, 1: Confirmation When "1" is selected, fax data is received only when confirming that the telephone number from the sender matches the registered telephone number in this machine.
  • Page 951 Bit Switches - 5 IP Fax bit signal reverse setting When "0" is selected, the bit signal reverse 0: Maker code setting method is decided by the maker code. 1: Internal bit switch setting When "1" is selected, the bit signal reverse method is decided by the internal bit switch.
  • Page 952 Bit Switches - 5 Effective field limitation for G3 Limits the effective field for standard G3 standard function information function information. 0: OFF, 1: 4byte (DIS) Switching between G3 standard Enables/disables switching between G3 and G3 non standard standard and G3 non-standard. 0: Enable switching 1: G3 standard only Not used...
  • Page 953 Bit Switches - 5 Modem bit rate setting for transmission Sets the modem bit rate for (kbps) transmission. The default is "0110" (14.4K bps). Bit 3 Bit 2 Bit 1 Bit 0 kbps 12.0 14.4 Modem setting for transmission Sets the modem type for transmission.
  • Page 954 Bit Switches - 5 V.27ter, V.29, V.17/V.33 Other settings - Not used IP Fax Switch 07 (SP No. 1-111-008) Function Comments TSI information Adds or does not add TSI information to 0: Not added, 1: Added NSS(S). DCN transmission setting at T1 Transmits or does not transmit DCN at T1 timeout timeout.
  • Page 955 Bit Switches - 5 50 s 60 s T4 timer adjustment Adjust the T4 timer. The default is "00" (3 seconds). Bit 3 Bit 2 3.5 s T0 timer adjustment Adjusts the fail safe timer. This timer sets the interval between "setup" data Bit 5 Bit 4 transmission and T.38 phase decision.
  • Page 956 3 sec SIP-IPFAX: Adding vender 0: Use this setting normally. information selection 1: This setting is used only when a 0: Declare T38VendorInfo=RICOH customer wants to connect the machine 1: Not declare with SIP server + VOIP-GW provided by T38VendorInfo=RICOH AVAYA Inc.
  • Page 957 Bit Switches - 5 SIP: IP-FAX port mode (TCP) Switch the port mode for IP-FAX (T38 00: 3 port mode transport: TCP) at SIP call control. 01: 2 port mode 10: 1 port mode Not used. Do not change these settings. D255/D256 FAX OPTION...
  • Page 958 NCU Parameters 4.7 NCU PARAMETERS The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103);...
  • Page 959 NCU Parameters Sweden Korea Switzerland Brazil Function Unit Remarks Addr. 6805B4 PSTN: Tx level from the modem -N – 3 dBm SP2-103-002 680572 Acceptable ringing signal 1000/ N SP2-103-003 frequency: range 1, upper limit (Hz). 680573 Acceptable ringing signal SP2-103-004 frequency: range 1, lower limit 680574 Acceptable ringing signal...
  • Page 960 NCU Parameters 68054C Make time for pulse dialing See Note A. 1 ms SP2-103-014 68054D Time between final OHDI relay EU only. closure and DO relay opening or SP2-103-015 1 ms closing See Notes A, D and 68054E Minimum pause between dialed See Note A and E.
  • Page 961 NCU Parameters – 0.5 x N680552/680554–3.5 dBm – 0.5 x N680555 dBm Low frequency tone: – 0.5 x (N680552/680554 + N680553) –3.5 dBm – 0.5 x (N680555 + N680553) dBm *Note: N680552, for example, means the value stored in address 680552(H) ...
  • Page 962 Dedicated Transmission Parameters 4.8 DEDICATED TRANSMISSION PARAMETERS There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal's fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
  • Page 963 Dedicated Transmission Parameters Switch 01 FUNCTION COMMENTS TX level If communication with a particular remote terminal often contains Bit4 Bit3 Bit2 Bit1 Bit0 errors, the signal level may be inappropriate. Adjust the TX level for communications with that terminal –1 until the results are better.
  • Page 964 Dedicated Transmission Parameters FUNCTION COMMENTS 0-3 Initial TX modem rate If training with a particular remote terminal always takes too long, the initial modem rate Bit3 Bit2 Bit1 Bit0 may be too high. Reduce the initial TX modem rate using these bits. Not used For the settings 14.4 or kbps slower, Switch 2400...
  • Page 965 Dedicated Transmission Parameters 0-1 Inch-mm conversion before If "inch only" is selected on the machine uses inch-based resolutions for scanning, the printed Bit 1: 0, Bit 0: 0 copy may be slightly distorted at the other end if = Inch-mm conversion that machine uses mm-based resolutions.
  • Page 966 Dedicated Transmission Parameters Switch 04 - Not used (do not change the settings) Switch 05 - Not used (do not change the settings) Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) E-mail Parameters...
  • Page 967 Dedicated Transmission Parameters Switch 01 FUNCTION COMMENTS Original width of e-mail Sets the original width of the e-mail attachment as attachment: A4 0: Off 1: On Original width of e-mail Sets the original width of the e-mail attachment as attachment: B4 0: Off 1: On Original width of e-mail...
  • Page 968 Dedicated Transmission Parameters Line resolution of e-mail Sets the line resolution of the e-mail attachment as attachment: 200 x 400 200 x 400. 0: Off 1: On Not used Do not change these settings. Line resolution of e-mail Sets the line resolution of the e-mail attachment as attachment: 400 x 400 400 x 400.
  • Page 969 Dedicated Transmission Parameters Directr transmission Allows or does not allow the direct transmission to selection to SMTP server SMTP server. 0: ON 1: OFF Not used Do not change these settings. Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings)
  • Page 970 Service RAM Addresses 4.9 SERVICE RAM ADDRESSES 4.9.1 SERVICE RAM ADDRESSES  Do not change the settings that are marked as "Not used" or "Read only." 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD) 680006 to 680015(H) –...
  • Page 971 Service RAM Addresses Bit 6: Not used Bit 7: Not used 6800D3(H) - User parameter switch 03 (SWUSR_03: Automatic report printout) Bit 0: Transmission result report (memory transmissions) 0: Off, 1: On Bit 1: Not used Bit 2: Memory storage report 0: Off, 1: On Bit 3: Polling reserve report (polling reception) 0: Off, 1: On Bit 4: Polling result report (polling reception) 0: Off, 1: On Bit 5: Transmission result report (immediate transmissions) 0: Off, 1: On...
  • Page 972 Service RAM Addresses 6800D7(H) - User parameter switch 07 (SWUSR_07) Bit 0 Ringing 0: Off, 1: On Bit1: Automatic answering message 0: Off, 1: On Bit 2: Parallel memory transmission 0: Off, 1: On Bits 3 and 4: Not used Bit 5: Remote control 0: Off, 1: On Bits 6 and 7: Not used 6800D8(H) - User parameter switch 08 (SWUSR_08)
  • Page 973 Service RAM Addresses 6800DF(H) - User parameter switch 15 (SWUSR_0F) (This switch is not printed on the user parameter list.) Bits 0, 1 and 2: Cassette for fax printout Bit 2: 0, Bit 1: 0, Bit 0: 1 = 1st paper feed station Bit 2: 0, Bit 1: 1, Bit 0: 0 = 2nd paper feed station Bit 2: 0, Bit 1: 1, Bit 0: 1 = 3rd paper feed station Bit 2: 1, Bit 1: 0, Bit 0: 0 = 4th paper feed station...
  • Page 974 Service RAM Addresses Bit 3: 90° image rotation during B5 portrait TX (This switch is not printed on the user parameter list.) 0: Off, 1: On Bit 4: Reduction of sample images on reports to 50% in the main scan and sub-scan directions. (This switch is not printed on the user parameter list.) 0: Technician adjustment (printer switch 0E bits 3 and 4), 1: 50% reduction Bit 5: Use of A5 size paper for reports (This switch is not printed on the user parameter list.) 0: Off,...
  • Page 975 Service RAM Addresses 6800E8(H) - User parameter switch 24 (SWUSR_18): Not used 6800E9(H) - User parameter switch 25 (SWUSR_19) Bit 0: Not used Bit 1: Reception mode switch timer 0: Off, 1: On (switching Fax or Fax/Tel) Bit 2: Mode priority switch 0: Fax first, 1: Tel first Bit 3: Dial in function (Japan Only) Bit 4: Do not Change this Bit.
  • Page 976 Service RAM Addresses Bit 6: When using the remote fax function, the sub-machine beeps to let you know when it has printed a received document (If you specify "On", the machine will beep according to the setting of [Panel Key Sound] under [System Settings].) 0: On, 1: Off Bit 7: Not used 6800F6(H) - User parameter switch 38 (SWUSR_26) Maximum number of transmissions the machine attempts before determining that a fax cannot be...
  • Page 977 Service RAM Addresses  If the number of characters is less than the maximum (20 for RTI, 32 for TTI), add a stop code (00[H]) after the last character. 68044F(H) Printing format for TTI 1 0: DOM (Japan), 1:EXP (Export) 680450(H) Printing format for TTI 2 0: DOM, 1: EXP...
  • Page 978 Service RAM Addresses 6804C6(H) - Memory Lock ID (BCD) 6804D2 to 6804D9(H) - Last power off time (Read only) 6804D2(H) - 01(H) - 24-hour clock, 00(H) - 12-hour clock (AM), 02(H) - 12-hour clock (PM) 6804D3(H) - Year (BCD) 6804D4(H) - Month (BCD) 6804D5(H) - Day (BCD) 6804D6 (H) –...
  • Page 979 Service RAM Addresses 6808DF(H) - Version (BCD) 6808E0(H) - Year (BCD) 6808E1(H) - Month (BCD) 6808E2(H) - Day (BCD) 6808E3 to 6808E7 – Option G3 board (G3-3) ROM information (Read only) 6808E3(H) - Suffix (BCD) 6808E4(H) - Version (BCD) 6808E5(H) - Year (BCD) 6808E6(H) - Month (BCD) 6808E7(H) - Day (BCD) 6808E8(H) - G3-1 Modem ROM version (Read only)
  • Page 980 Service RAM Addresses 6A72EE(H) - SIP digest authentication password (Max. 128 characters - ASCII) 6A736E(H) - Gateway address information (Max. 7100 characters - ASCII) 6A8F2A(H) - NGN initial setting method 0: Simple, 1: Manual 6A8F2B(H) - SIP digest authentication user name (Max. 128 characters - ASCII) 6A8FAB(H) - NGN-SIP domain name (Max.
  • Page 981 Service RAM Addresses Defaults: NA: 64, EU: 1B, ASIA: 32 6B3AEC(H) – Dial tone disconnect permission time (20 ms) Defaults: NA: 11, EU: 0F, ASIA: 11 D255/D256 FAX OPTION...
  • Page 982 Overview 5. DETAILED SECTION DESCRIPTIONS 5.1 OVERVIEW The FCU controls all the fax communications and fax features, in cooperation with the controller board. Also, the FCU contains the ROM, SRAM and NCU circuits. D255/D256 FAX OPTION...
  • Page 983 Boards 5.2 BOARDS 5.2.1 FCU The FCU (Facsimile Control Unit) controls fax communications, the video interface to the base copier's engine, and all the fax options. FACE3.5 (Fax Application Control Engine)   Data compression and reconstruction (DCR)  DMA control ...
  • Page 984 Boards SAF Memory Back-up A rechargeable battery backs up the SAF memory (DRAM) for 12 hours. 4 MB flash ROMs for system software storage SRAM The 512 KB SRAM for system and user parameter storage is backed up by a lithium battery. SRAM Back-up A lithium battery backs up the system parameters and programmed items in the SRAM, in case the base copier's main power switch is turned off.
  • Page 985 Video Data Path 5.3 VIDEO DATA PATH 5.3.1 TRANSMISSION Memory Transmission and Parallel Memory Transmission The base copier's scanner scans the original at the selected resolution in inch format. The BiCU processes the data and transfers it to the FCU. ...
  • Page 986 Video Data Path Immediate Transmission The base copier's scanner scans the original at the resolution agreed with the receiving terminal. The BiCU video processes the data and transfers it to the FCU.  When scanning a fax original, the BiCU uses the MTF, independent dot erase and thresholding parameter settings programmed in the fax unit's scanner bit switches, not the copier's SP modes.
  • Page 987 Video Data Path done, the image is rotated in the page memory. The data is transferred to the BiCU. JBIG Reception When data compressed with JBIG comes in on PSTN-1 (the standard analog line), the data is sent to the QM-CODER for decompression. Then the data is stored in the page memory, and transferred to the BiCU.
  • Page 988 Fax Communication Features 5.4 FAX COMMUNICATION FEATURES 5.4.1 DOCUMENT SERVER The base copier's scanner scans the original at the selected resolution. The BiCU video processes the data and transfers it to the controller board. Then the controller stores the data in the page memory for the copier function, and compresses the data in MMR (by software) to store it in the HDD.
  • Page 989 Fax Communication Features  The compression method of the fax application is different from the copy application. The storing time is longer than the copier storing.  When selecting "Print 1st page", the stored document will be reduced to A4 size. 5.4.2 INTERNET MAIL COMMUNICATION Mail Transmission This machine supports T.37 full mode.
  • Page 990 SMTP server address: gts.abcd.com In this case, this feature destination e-mail address (gts@ricoh.co.jp) is read as the SMTP server address "gts.abcd.com", and the transmissions bypass the SMTP server. Selectable Options These options are available for selection: ...
  • Page 991 Fax Communication Features POP Before SMTP:  User Tools > Machine Features > System Settings > File Transfer > POP Before SMTP Mail Reception This machine supports three types of e-mail reception:  POP3 (Post Office Protocol Ver. 3.)  IMAP4 (Internet Messaging Access Protocol) ...
  • Page 992 In order to limit access to mail delivery with IFAX, the addresses of senders must be limited using the Access Limit Entry. Only one entry can be registered. Access Limit Entry For example, to limit access to @IFAX.ricoh.co.jp: gts@IFAX.ricoh.co.jp Matches and is delivered.
  • Page 993 Fax Communication Features Header Supported Types Content-Transfer- Base 64, 7-bit, 8-bit, Quoted Printable Encoding MIME decoding errors File format not recognized as TIFF-F format Resolution, document size, or compression type cannot be accepted Remaining SAF capacity error The machine calls the server but does not receive e-mail if the remaining SAF capacity is less than a certain value (the value depends on IFAX Switch 08.
  • Page 994 Fax Communication Features Field Content Mail body (text part) RELAY-ID-: xxxx (xxxx: 4 digits for an ID code) RELAY: #01#*X#**01…. Message body MIME-converted TIFF-F. E-Mail Options (Sub TX Mode) The following features are available as options for mail sending: entering a subject, designating the level of importance, confirming reception of the mail.
  • Page 995 Fax Communication Features Mail Type Item 1 Item 2 Item 3 RTI or CSI of the station Mail delivery designated for delivery Mail delivery, memory RTI or CSI of Mail sending from G3 transfer, Fax Message No. + sender memory From SMTP File Number...
  • Page 996 Fax Communication Features Message Disposition Notification (MDN) For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards – E-mail Options The network system administrator can confirm whether a sent mail has been received correctly or not.
  • Page 997 Fax Communication Features  After the mail sender receives a return receipt, the information in the mail sender's journal about the receipt request is replaced, i.e. the journal is annotated with "OK" in the Result column.  When the return receipt reports an error, the journal is annotated with an "E" in the Result column.
  • Page 998 IP-Fax 5.5 IP-FAX 5.5.1 WHAT IS IP-FAX? For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards – IP-FAX 5.5.2 T.38 PACKET FORMAT TCP is selected by default for this machine, but you can change this to UDP with IPFAX SW 00 Bit UDP Related Switches IP-Fax Switch 01 Function...
  • Page 999 General Specifications 6. SPECIFICATIONS 6.1 GENERAL SPECIFICATIONS 6.1.1 FCU Item Spec. Type: Desktop type transceiver PSTN Circuit: PABX Connection Direct couple  Book (Face down) Maximum Length: 356 mm (14.0 inch) Maximum Width: 216 mm (8.5 inch) Original Size:  ARDF (Face up) Maximum Length: 356 mm (14.0 inch) Maximum Width: 216 mm (8.5 inch)
  • Page 1000 General Specifications Item Spec. With ECM: 0 ms/line I/O Rate: Without ECM: 2.5, 5, 10, 20, or 40 ms/line  SAF: 4 MB Memory Capacity:  Page Memory: 4 MB 6.1.2 CAPABILITIES OF PROGRAMMABLE ITEMS The following table shows the capabilities of each programmable items. Item Maximum Value Number of destinations you can register in the address book...
  • Page 1001 IFAX Specifications 6.2 IFAX SPECIFICATIONS Item Spec.  Standard: Ethernet interface (1000BASE-T/100 BASE-TX/10 Connectivity: BASE-T)  Optional: IEEE 802.11a/b/g/n wireless LAN interface 200 × 100 dpi (Standard resolution), 200 × 200 dpi (Detail Resolution: resolution) 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF TTI: None...
  • Page 1002 IP-FAX Specifications 6.3 IP-FAX SPECIFICATIONS Item Spec.  Network: Standard: Ethernet interface (1000BASE-T/100 BASE-TX/10 BASE-T)  Optional: IEEE 802.11a/b/g/n wireless LAN interface Scan line density: 200 × 100dpi (standard character), 200 × 200dpi (detail character) Maximum Original A4 (SEF), 81/2" × 14" (SEF) size: Maximum scanning 216 mm ×...
  • Page 1003 Fax Unit Configuration 6.4 FAX UNIT CONFIGURATION Component Speaker D255/D256 FAX OPTION...

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