Avaya DEFINITY Server CSI Maintenance Manual page 1294

Table 309. Descriptions of Error Codes 3842-3942 — Continued
Error
Code Description
3858 The switch sent an ISDN
message to the far-end
switch or terminal adapter
which did not respond in the
allotted time.
3878 The far-end switch has
indicated that the network is
not functioning correctly
and that the condition may
last a relatively long period
of time (for example,
immediately re-attempting
the call may not be
successful).
3890 A request to use a network
service (e.g., SDN) has
been denied. Administration
somewhere on the network
has indicated that the
requested service has not
been subscribed to or
purchased for this trunk.
3892 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
1294
Issue 5 October 2002
Recommendation
Possible causes include link failure and congestion or
outage at the far-end.
1. From the circuit pack and port number (in the Aux
Data field, determine the trunk group against which
the error was reported.
2. Consult with the network provider to determine the
nature and expected duration of the out of service
condition.
3. Consider modifying all routing patterns containing this
trunk group, to route calls around the network which
is out of service.
This could be a local administration problem only, or a
mismatch between the local administration and that of the
network provider.
1. From the circuit pack and port number (in the Aux
Data field), determine the trunk group against which
the error was reported.
2. Display the trunk group form: If the trunk group is
Call-by-Call (Service Type is "cbc"), check all routing
pattern forms containing this trunk group to see if the
Service/Feature fields contain the correct network
services purchased for this trunk. If the trunk group is
not Call-by-Call, check that the Service Type field
contains the single network service purchased for this
trunk.
3. If local administration appears correct, consult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
If customer is complaining of unexpected intercept tones
when accessing ISDN trunks or PRI endpoints and no
other cause can be found, provide the next tier with this
Error Log information.
Continued on next page
555-233-119