Session Trace; To Access The Session Trace Tool - Avaya CallPilot 703t Maintenance And Diagnostics

Using Avaya CallPilot® system utilities

Session Trace

The Session Trace tool displays detailed information about the activity in a user's mailbox and
the state of the message waiting indicator (MWI). The session information includes
• voice messaging
• call answering
• express messaging activity (messages composed and sent, or left in a mailbox)
• the number of messages played or not played at the beginning, middle, and end of a
session
• the number of deleted read messages
• the number of deleted unread messages
• messages and personal distribution lists restored into a mailbox
• the last change to the MWI (turned on or off, or untouched)
This session information allows an administrator or technician to study the state of a user's
mailbox and the MWI, and to use that information to follow up on any user complaints. For
example, a user may report that the MWI was on, but no voice messages were in the mailbox
when the user logged on. The session information can tell the administrator why the MWI was
turned on.
Warning:
The Session Trace Tool is a resource intensive tool. It is strongly recommended to use this
utility during off-peak hours. If the CP database or OMs are large, it may require a significant
amount of time to perform this activity. To minimize the search time, OM data should be
collected for no more than 1–2 days.

To access the session trace tool

From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session
Trace Tool.
Result: The MCE Session Trace window appears.
78 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010