Table Of Contents - Avaya CallPilot 703t Maintenance And Diagnostics

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Table of Contents

Chapter 1: Customer service..................................................................................................11

Getting technical documentation.....................................................................................................................11

Getting product training...................................................................................................................................11

Getting help from a distributor or reseller........................................................................................................11

Getting technical support from the Avaya Web site........................................................................................12

Chapter 2: About this guide...................................................................................................13

In this chapter..................................................................................................................................................13

Maintenance and diagnostics overview..........................................................................................................13

Replacement parts..........................................................................................................................................13

Preparing for maintenance activities...............................................................................................................14

Customer Documentation Map.......................................................................................................................14

Chapter 3: Troubleshooting your Avaya CallPilot® system................................................19

In this chapter..................................................................................................................................................19

Overview.........................................................................................................................................................19

Interpreting front panel LEDs..........................................................................................................................20

LED locations..................................................................................................................................................20

Network LED states........................................................................................................................................21

Hard drive LED states.....................................................................................................................................22

Power/sleep LED states..................................................................................................................................23

System status LED..........................................................................................................................................23

Tape drive LED states.....................................................................................................................................24

CD-ROM drive LED states..............................................................................................................................25

Interpreting rear panel LEDs...........................................................................................................................25

MPB96 DS30 connection link LED states.......................................................................................................25

Blue LED.........................................................................................................................................................26

Interpreting internal LEDs...............................................................................................................................26

MPB96 LED states..........................................................................................................................................26

PCI FPGA Done LED (closest to the I/O card bracket)...................................................................................27

DSP FPGA Done LED....................................................................................................................................27

CTbus FPGA Done LED (furthest from the I/O card bracket).........................................................................27

RAID controller LED states.............................................................................................................................27

To check if RAID board is working properly....................................................................................................27

Interpreting POST diagnostics........................................................................................................................28

Types of beep codes.......................................................................................................................................28

SCSI controller diagnostics.............................................................................................................................30

BIOS initialization............................................................................................................................................30

RAID controller diagnostics.............................................................................................................................30

What to do when the server fails to boot into service......................................................................................31

When the 703t server does not boot and there are no audible beeps............................................................31

When the 703t server does not boot and the system board LED is red..........................................................32

When the 703t server does not boot and makes audible beeps.....................................................................32

If beeps are short............................................................................................................................................32

If beeps are long.............................................................................................................................................33

When the 703t server boots to the operating system and makes audible beeps............................................33

When the 703t server boots to the operating system but does not boot to CallPilot.......................................33

Avaya CallPilot® 703t Server Maintenance and Diagnostics

Contents

December 2010