Session Trace - Avaya CallPilot 600r Maintenance And Diagnostics

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Using Avaya CallPilot® system utilities

Session Trace

The Session Trace tool displays detailed information about the activity in a user's mailbox and

the state of the message waiting indicator (MWI). The session information includes:

• voice messaging

• call answering

• express messaging activity (messages composed and sent, or left in a mailbox)

• the number of messages played or unplayed at the beginning, middle, and end of a

session

• the number of deleted read messages

• the number of deleted unread messages

• messages and personal distribution lists restored into a mailbox

• the last change to the MWI (turned on or off, or untouched)

This session information lets an administrator or technician study the state of a user's mailbox

and the MWI, and use that information to follow up on any user complaints. For example, a

user can complain that the MWI is on, but no voice messages are in the mailbox when the user

logs on. The session information can tell the administrator why the MWI was turned on.

Warning:

The Session Trace Tool is a resource intensive tool. It is strongly recommended to use this

utility during off-peak hours. If the CP database or OMs are large, it may require a significant

amount of time to perform this activity. To minimize the search time, OM data should be

collected for no more than 1–2 days.

To access the session trace tool

From the Windows desktop, click Start → Programs → CallPilot → System Utilities →

Session Trace Tool.

Result: The MCE Session Trace window appears.

To find a session

1. From the Session Type drop-down menu, choose the type of session. To display a

2. Enter as much information as you can in the search criteria boxes to identify the

3. Click Search to initiate the search.

Avaya CallPilot® 600r Server Maintenance and Diagnostics

list of all session types, select All Session Types.

session you want to view. To display a list of all users for the selected Session Type,

leave the search criteria boxes blank.

December 2010

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