Avaya CallPilot 703t Maintenance And Diagnostics page 7

Restarting services..........................................................................................................................................54
Service to restart after COM 1 testing.............................................................................................................54
Services to restart after COM 2 testing...........................................................................................................54
Net Start command.........................................................................................................................................55
To invoke the Net Start command from Windows...........................................................................................55
Chapter 6: Using CallPilot Manager to monitor hardware...................................................57
In this chapter..................................................................................................................................................57
Understanding fault management...................................................................................................................57
Event processing.............................................................................................................................................58
Alarm notification.............................................................................................................................................58
Component dependencies..............................................................................................................................58
Detecting hardware problems.........................................................................................................................59
Alarm Monitor..................................................................................................................................................59
About alarms...................................................................................................................................................59
To investigate using the Alarm Monitor...........................................................................................................60
Event Browser.................................................................................................................................................60
About events...................................................................................................................................................60
To investigate using the Event Browser..........................................................................................................61
Channel and Multimedia Monitors...................................................................................................................61
Disabling call channels....................................................................................................................................62
The Maintenance page...................................................................................................................................62
What the Maintenance page provides.............................................................................................................62
Maintenance activities for each component....................................................................................................63
Viewing component states..............................................................................................................................64
Component states...........................................................................................................................................64
Alert icons.......................................................................................................................................................65
To view the state of a hardware component....................................................................................................65
Starting and stopping components..................................................................................................................66
Stop versus Courtesy stop..............................................................................................................................66
Courtesy stop..................................................................................................................................................66
Stop.................................................................................................................................................................67
Components that can be started and stopped................................................................................................67
To start or stop a component...........................................................................................................................67
Running integrated diagnostics.......................................................................................................................68
Before you begin.............................................................................................................................................69
Diagnostic tests available for each component...............................................................................................69
Components that have diagnostic tests available...........................................................................................69
If a diagnostic test fails or cannot be run.........................................................................................................69
To run a diagnostic test...................................................................................................................................70
Viewing the last diagnostic results..................................................................................................................71
To view the last diagnostics result...................................................................................................................71
Working with the Multimedia Monitor..............................................................................................................72
To view or work with multimedia channel states.............................................................................................72
Working with the Channel Monitor..................................................................................................................73
To view or work with call channel states.........................................................................................................73
Chapter 7: Using Avaya CallPilot® system utilities.............................................................75
In This chapter................................................................................................................................................75
Overview.........................................................................................................................................................75
Accessing the system utilities.........................................................................................................................76
Diagnostics Tool..............................................................................................................................................76
Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010 7