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Avaya CallPilot 703t Maintenance And Diagnostics

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Avaya CallPilot® 703t Server Maintenance
and Diagnostics
5.0
NN44200-702, 01.09
December 2010

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Summary of Contents for Avaya CallPilot 703t

  • Page 1 Avaya CallPilot® 703t Server Maintenance and Diagnostics NN44200-702, 01.09 December 2010...
  • Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.
  • Page 3 Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 4 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 5: Table Of Contents

    Contents Chapter 1: Customer service....................11 Getting technical documentation........................11 Getting product training...........................11 Getting help from a distributor or reseller......................11 Getting technical support from the Avaya Web site..................12 Chapter 2: About this guide....................13 In this chapter..............................13 Maintenance and diagnostics overview......................13 Replacement parts............................13 Preparing for maintenance activities.......................14...
  • Page 6 To invoke the TSTSERIO /P command from Windows...................52 TSTSERIO external loopback plug subtests....................53 To invoke the TSTSERIO /S command from Windows...................53 Conducting TSTSERIO tests with the loopback plug..................53 9-pin connector plug............................54 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 7 Working with the Multimedia Monitor......................72 To view or work with multimedia channel states.....................72 Working with the Channel Monitor........................73 To view or work with call channel states......................73 Chapter 7: Using Avaya CallPilot® system utilities.............75 In This chapter..............................75 Overview.................................75 Accessing the system utilities.........................76 Diagnostics Tool..............................76...
  • Page 8 Hard drive configuration..........................107 Filler panels and EMI shields........................108 To remove a hard drive from the server......................109 To install the hard drive..........................111 Replacing the tape drive..........................113 Filler panels and EMI shields.........................113 Tape drive configuration..........................113 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 9 To install baseboard DIMMs..........................149 Replacing the CPU............................150 CPU replacement package contents......................150 To remove the faulty CPU..........................151 To install a new CPU.............................154 Chapter 13: Working with the Avaya CallPilot® server BIOS..........161 In this chapter..............................161 Overview...............................161 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 10 To recover from a corrupted CMOS......................168 Chapter 14: 703t description reference................171 In this appendix.............................171 Server features..............................171 Front panel features............................172 Rear panel diagram............................174 Slot assignments............................176 Slot definition and numbering........................176 IRQ mapping table............................177 Index............................179 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 11: Chapter 1: Customer Service

    Chapter 1: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 11 •...

  • Page 12: Getting Technical Support From The Avaya Web Site

    Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Avaya CallPilot® 703t Server Maintenance and Diagnostics...

  • Page 13: Chapter 2: About This Guide

    CallPilot software or rebuild the system. Replacement parts Before replacing any parts on your server, refer to the Avaya product catalog for the part codes. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 14: Preparing For Maintenance Activities

    About this guide Caution: Risk of system damage The use of parts that are not supplied by Avaya can cause serious system problems or void your Avaya warranty. Preparing for maintenance activities Before you proceed with hardware maintenance activities, review the Installation and...
  • Page 15 Avaya CallPilot® Desktop Messaging and My CallPilot Installation and Administration Guide (NN44200-305) Administration Avaya CallPilot® Administrator Guide (NN44200-601) Avaya CallPilot® Software Administration and Maintenance Guide (NN44200-600) Avaya Meridian Mail to Avaya CallPilot® Migration Utility Guide (NN44200-502) Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 16 Avaya CallPilot® Alternate Command Interface Quick Reference Card (NN44200-116) Avaya CallPilot® Multimedia Messaging User Guide (NN44200-106) Avaya CallPilot® Speech Activated Messaging User Guide (NN44200-107) Avaya CallPilot® Desktop Messaging User Guide for Microsoft Outlook (NN44200-103) Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 17 Customer Documentation Map Avaya CallPilot® Desktop Messaging User Guide for Lotus Notes (NN44200-104) Avaya CallPilot® Desktop Messaging User Guide for Novell Groupwise (NN44200-105) Avaya CallPilot® Desktop Messaging User Guide for Internet Clients (NN44200-108) Avaya CallPilot® Desktop Messaging User Guide for My CallPilot (NN44200-109) Avaya CallPilot®...
  • Page 18 About this guide Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 19: Chapter 3: Troubleshooting Your Avaya Callpilot® System

    RAID controller diagnostics on page 30 • What to do when the server fails to boot into service on What to do when the server fails to boot into service on page 31 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 20: Interpreting Front Panel Leds

    Interpreting front panel LEDs This section describes LED states visible on the 703t server front panel. LED locations Figure 1: LED locations on page 21 shows where the LEDs are located. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 21: Network Led States

    LEDs are also provided on the SCSI tape drive faceplate, floppy disk drive faceplate, and the IDE CD-ROM drive faceplate. Network LED states The network LEDs are green and are located as follows: Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 22: Hard Drive Led States

    60) You can also view the status of each hard drive in the MegaRAID Client. For instructions on accessing and using this utility, see RAID operations on page 125 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 23: Power/Sleep Led States

    Note: The Avaya CallPilot operating system does not support sleep mode on the server. System status LED The system status LED is the right LED in the row of LEDs below the power button on the 703t server's front panel (see "Status LEDs"...

  • Page 24: Tape Drive Led States

    • Tape is loaded and moving • Tape is loading or unloading • Cartridge is ejecting • Cleaning is required • Cartridge/tape is not loaded • Cleaning is required • Tape is loaded but not moving Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 25: Cd-Rom Drive Led States

    • Microcode download failure has occurred Note: If the LED states indicate an error, contact your Avaya technical support representative. CD-ROM drive LED states The CD-ROM drive's status LED is located on the drive's front panel. Refer to the following...

  • Page 26: Blue Led

    This section describes LED states visible inside of the 703t server cabinet. MPB96 LED states There are three LEDs on the top of the MPB96 board. They are visible even from outside the server cabinet, through the rear grill. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 27: Pci Fpga Done Led (Closest To The I/O Card Bracket)

    To check if RAID board is working properly 1. The red LED comes on briefly at power up, then goes off. This indicates that the card was accessed for detection successfully. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 28: Interpreting Post Diagnostics

    POST emits beep codes that indicate errors in hardware, software, or firmware. A beep code is a series of separate tones, each equal in length. Record the beep codes that you hear before calling your Avaya customer support representative. Important: Some POST beep codes are critical and require you to replace your motherboard.
  • Page 29 No memory was found in the system. Memory of mixed types was detected. EDO is not supported. First row memory test has failed. Mismatched DIMMs are in a row. Base memory test failed Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 30: Scsi Controller Diagnostics

    105 • Replacing the tape drive on page 113 RAID controller diagnostics Most diagnostic information about RAID is available through beep warnings and status LEDs when the server is rebooting. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 31: What To Do When The Server Fails To Boot Into Service

    CallPilot Troubleshooting Guide 5. If you still cannot find the cause of the boot failure after performing the tasks described in the following sections, call your Avaya technical support representative. When the 703t server does not boot and there are no audible...

  • Page 32: When The 703T Server Does Not Boot And The System Board Led Is Red

    2. Disconnect the power cable. 3. Wait 1 minute. 4. Reconnect the power cable and attempt to restart the 703t server. 5. If the problem continues, contact your Avaya technical support representative for assistance. When the 703t server does not boot and makes audible...

  • Page 33: If Beeps Are Long

    When the 703t server boots to the operating system but does not boot to CallPilot If the 703t server does not boot to CallPilot, it may be due to the failure of a multimedia board. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 34 3. If the diagnostic or event log information does not indicate failure of a multimedia board, a software failure is the likely cause. Refer to the Software Administration and Maintenance Guide (NN44200-600) for instructions on how to reinstall software. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 35: Chapter 4: Using Windows Online Diagnostic Tools

    Do not run any utilities that are not documented in this guide. Operating system Event Viewer The operating system Event Viewer provides event logs to help you diagnose and debug system problems. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 36: Tcp/Ip Diagnostics

    The Event Browser and Alarm Monitor include online Help for events, which may help you to resolve the problem. If you cannot log on to the CallPilot system using a web browser due to server problems, then use the Event Viewer. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 37: Types Of Event Logs

    1. Click Start → Programs → Administrative Tools → Event Viewer. Result: The Event Viewer window appears. Figure 2: Event viewer window 2. To view a log, click the name of the log in the left frame of the window. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 38 Figure 4: System log. Note: The Security log available only to administrators is not shown. 3. Look for error codes flagged with either of the following icons that have occurred since the last startup. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 39: Using Tcp/Ip Diagnostic Tools

    Result: A description of the error appears in an Event detail dialog box. Use the description to help determine how to resolve errors. Note: If the error persists or does not suggest a solution, contact your Avaya support representative. 5. Click OK.

  • Page 40: The Ipconfig Command

    2. At the Command prompt, type ipconfig <with appropriate parameters>. Example: ipconfig /all 3. Press Enter. Result: The system runs the ipconfig utility. 4. Type Exit to exit the Command Prompt window and return to Windows. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 41: The Ping Command

    Shows strict source route along host list -w timeout Sets time-out in milliseconds to wait for each reply To run the ping command from Windows 1. Click Start → Programs → Accessories → Command Prompt. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 42: The Tracert Command

    • Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers. Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] target_name Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 43: To Run The Tracert Command From Windows

    The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (arp). Arp command syntax The arp command uses the following syntax: arp -s inet_addr eth_addr [if_addr] Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 44: To Run The Arp Command From Windows

    2. At the Command prompt, type arp with the required parameters (for example, arp -g 200.286.0.32). 3. Press Enter. Result: The system runs the arp command. Type Exit to exit the Command Prompt window and return to Windows. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 45: The Nbtstat Command

    IP address to a name using the HOSTS file. interval Displays selected statistics, pausing interval seconds between each display. Press Ctrl+C to stop displaying statistics. Without this parameter, nbtstat prints the current configuration information once. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 46: To Run The Nbtstat Command From Windows

    If used with the -s option, proto can be tcp, udp, or ip. Displays the contents of the routing table. interval Redisplays selected statistics, pausing between each display. Press Ctrl+C to stop redisplaying. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 47: To Run The Netstat Command From Windows

    [drive:][path]filename] [/F] [/V] [/R] Table 11: Chkdsk parameters Parameter Description drive: Enter the drive letter of the drive that you want to check. filename Enter the names of files to check for fragmentation. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 48: To Run The Chkdsk Utility From Windows

    2. At the Command prompt, type chkdsk <drive letter:> (for example, chkdsk c:). 3. Press Enter. Result: The system runs the chkdsk utility. 4. Type Exit to exit the Command Prompt window and return to Windows. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 49: Chapter 5: Using Serial Port Diagnostic Tools

    54 Overview You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the Avaya CallPilot server using ® the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.

  • Page 50: Service To Stop For Com 1 Testing

    Using serial port diagnostic tools By stopping the services on COM 2, you stop call processing on Avaya CallPilot. Service to stop for COM 1 testing Services to stop for COM 2 testing • CallPilot SLEE Service • CallPilot MWI Service •...

  • Page 51: To Invoke The Net Stop Command From Windows

    Risk of stopping call processing By stopping the services on COM 2, you stop call processing on CallPilot. TSTSERIO command syntax The syntax for the TSTSERIO command is as follows: TSTSERIO [/?] /P:comport [/S:subtstname] [/L:loops] Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 52: Tstserio Internal Loopback Diagnostic Subtests

    1. Click Start → Programs → Accessories → Command Prompt. Result: The Command Prompt window appears. 2. At the Command prompt, type tstserio with the required parameters, and then press Enter. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 53: Tstserio External Loopback Plug Subtests

    3. Type Exit, and then press Enter to exit the Command Prompt window. Conducting TSTSERIO tests with the loopback plug The TSTSERIO command requires an external loopback connector plug for its edata, emsr, and eint subtests. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 54: 9-Pin Connector Plug

    • CallPilot SLEE Service • CallPilot MWI Service • CallPilot Access Protocol Emulator • CallPilot Blue Call Router • CallPilot Call Channel Router • CallPilot Time Service • Routing and Remote Access Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 55: Net Start Command

    2. At the Command prompt, type net start "service_name", and then press Enter. Note: The quotation marks are required, as in the example above. 3. Type Exit, and then press Enter to exit the Command Prompt window. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 56: Avaya Callpilot® 703T Server Maintenance And Diagnostics December

    Using serial port diagnostic tools Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 57: Chapter 6: Using Callpilot Manager To Monitor Hardware

    Working with the Channel Monitor on page 73 Understanding fault management Fault management is a term that describes how the Avaya CallPilot server detects and notifies ® you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.

  • Page 58: Event Processing

    Component Dependent components Media Bus All MPBs and all multimedia and call channels. MPB board All multimedia and call channels associated with the MPB board. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 59: Detecting Hardware Problems

    • Alarms can be cleared from the Alarm Monitor, but the event that generated the alarm is not cleared from the event log or the Event Browser. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 60: To Investigate Using The Alarm Monitor

    Events are classified as Information, Minor, Major, or Critical. By default, the Event Browser displays only the latest 100 critical events. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 61: To Investigate Using The Event Browser

    5. Repeat steps on page 61 and on page 61 for more events, if necessary. 6. If the solution to the problem is not apparent, contact your Avaya technical support representative. Note: For information on how to use the Event Browser, refer to the Administrator's Guide (NN44200-601), or the CallPilot Manager online Help.

  • Page 62: Disabling Call Channels

    Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Avaya recommends that you disable all call channels first. There are two ways to disable the call channels: • Courtesy stop the channels (preferred method).

  • Page 63: Maintenance Activities For Each Component

    63 identifies the maintenance activities you can perform for each component listed in the component tree. Table 13: Maintenance activities Component Start, stop? Courtesy stop? Diagnostics Replaceable ? available? Media Bus MPB board Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 64: Viewing Component States

    The component has been started, which takes it out of the Off Duty state. This state occurs quickly and is immediately followed by Idle. No resources The hardware required for the component to operate is not installed or is not operating properly. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 65: Alert Icons

    5. Click the hardware component with which you want to work. Result: The Maintenance screen refreshes to show details about the component. 6. Scroll down to the Maintenance section. 7. View the state of the selected component in the State box. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 66: Starting And Stopping Components

    Start and stop components from the Maintenance section on the Maintenance screen. Important: Avaya recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following: •...

  • Page 67: Stop

    Takes the selected DS30X channel out of service. To start or stop a component 1. Run CallPilot Manager and login. 2. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 68: Running Integrated Diagnostics

    • You want to ensure that a component is operating properly after installing or reinstalling it. • The CallPilot server has trouble processing incoming calls, and you hope that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation). Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 69: Before You Begin

    If a warning message appears, the diagnostic test cannot be run because a prerequisite condition has not been met. If a diagnostic test fails, a message appears in a new browser window (see the example on page step on page 70). Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 70: To Run A Diagnostic Test

    Avaya technical support representative, depending on the component. To run a diagnostic test Important: Avaya recommends that you courtesy stop rather than stop a component if possible. For instructions, see Starting and stopping components on page 66.

  • Page 71: Viewing The Last Diagnostic Results

    You can review the results of previously run diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result Important: Avaya recommends that you courtesy stop rather than stop a component if possible. For instructions, see Starting and stopping components on page 66.

  • Page 72: Working With The Multimedia Monitor

    • The Start button is available only when a component is in the Idle state. • The Courtesy Stop and Stop buttons are available only when a component is in one of the following states: Idle, Active, Remote Alarm, Local Alarm. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 73: Working With The Channel Monitor

    • The Start button is available only when a component is in the idle state. • The Courtesy Stop and Stop buttons are available only when a component is in one of the following states: Idle, Active, Remote Alarm, Local Alarms. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 74 Using CallPilot Manager to monitor hardware Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 75: Chapter 7: Using Avaya Callpilot® System Utilities

    • the status of all CallPilot services. Note that this status is more accurate than the status that Windows provides in the Services control panel. • particulars about the CallPilot 5.0 system, such as names, keycodes, serial numbers, IP addresses, and system numbers Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 76: Accessing The System Utilities

    On the Windows desktop, click Start → Programs → CallPilot → System Utilities → Diagnostic Tool. Result: The Diagnostics Tool window appears. To enable startup diagnostics From the Diagnostics Tool window, select Configuration → Maintenance Startup Diag → Enable. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 77: To Disable Startup Diagnostics

    To disable startup diagnostics Important: Avaya recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started.

  • Page 78: Session Trace

    1–2 days. To access the session trace tool From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 79: To Find A Session

    Result: The Session Type information appears at the bottom of the window. The following example shows Call Answering session type information. Figure 5: Call Answering session Type System Monitor The System Monitor consists of three tabs, as described in the following table: Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 80: To Access The System Monitor

    Result: The CallPilot System Monitor window appears. By default, the Channel Monitor tab appears on top. Click the other tabs to view the information on those tabs. Channel Monitor tab Figure 6: Channel Monitor tab. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 81: Callpilot Services

    The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. If you need assistance, call Avaya technical support. Note: While any stopped services should be investigated, some services are not critical. CallPilot may continue to handle call processing even with some services stopped.

  • Page 82: Dsps

    System Info tab Figure 7: System Info tab. Note: The screen sample above was acquired from a 1001rp server, but provides the same type of information for any CallPilot server model. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 83: Legend/Help Tab

    PEP information and configured Service DNs are listed in the bottom part of the window. Legend/Help tab Figure 8: Legend/Help tab on page 83shows the Legend/Help tab. Consult this tab for descriptions of the icons found in the Channel Monitor tab. Figure 8: Legend/Help tab Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 84 Using Avaya CallPilot® system utilities Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 85: Chapter 8: Replacing Basic Chassis Components

    Preparing the server for hardware maintenance Danger: Risk of electric shock Before you begin working inside the server, do the following: 1. Power off and disconnect all peripheral devices that are connected to the Avaya ® CallPilot server. 2. Power off the server and disconnect the power cord.

  • Page 86: To Disconnect The Power And Peripheral Device Cables

    2. Label and disconnect the power cable and any other peripheral cables that may be in your way. Refer to Figure 9: Connectors on Server back plane on page 87 to identify the connectors on the server's back panel. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 87 To disconnect the power and peripheral device cables Figure 9: Connectors on Server back plane 3. If desired, continue with Figure 10: Remove chassis feet on page 88. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 88: Removing The Side Cover

    The side cover is on the left side of the server when the server front panel is facing you. To remove the side cover Warning: Risk of personal injury To prevent personal injury, use caution when you handle the sharp edges of the side cover and chassis. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 89 1. Turn the two thumbscrews on the back of the server counter-clockwise to loosen them. Note: The thumbscrews are not removable. If a removable screw is present, remove it. This screw secures the cover to the server during shipping. Caution: Risk of equipment damage Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 90: Removing And Replacing The Upper Fan Holder Foam

    The fan holder foam also maintains the space that is required between the boards for cooling. You may be required to remove the upper fan holder foam to access and work with some components. Figure 12: Install fan holder foam Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 91: To Remove The Upper Fan Holder Foam

    Replacing the side cover After you complete your work with the interior components of the server, replace the side cover. If you removed them, reinstall the chassis feet on the bottom of the server. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 92: To Replace The Side Cover

    3. Tighten the two thumbscrews on the back of the server. 4. If you removed the chassis feet, reinstall them. 5. Connect all external peripheral device cables and the power cord to the back panel. 6. Power up the server. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 93: Cooling Fans Description

    Risk of equipment damage Ensure that any cables in the proximity of the fans are kept away from the fans. If a cable is caught in a fan, the fan will break. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 94: Replaceable Fan Locations

    • Two fans are located at the back of the server. These fans draw air through the upper media drive bays, cool the interior of the server, and assist in evacuating hot air through the back of the server. See Figure 15: Rear system fans on page 96. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 95 Replaceable fan locations Figure 14: Front system fans Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 96: Fan Labels

    • The arrows embossed on the fan casing face as follows: Replacing a front system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Avaya customer service representative. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 97: To Remove A Front System Fan

    As you remove each board, label it with its slot number so that you can reinstall the board in the same slot. 4. Lift the fan out of its slot in the fan holder foam. 5. Disconnect the fan power cable connector from the server motherboard. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 98 Connect the power cable of the fan to its connector on the motherboard. The connector is keyed so that it can be attached only one way. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 99: Replacing A Rear System Fan

    Replacing a rear system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Avaya customer service representative. Note: The fan replacement kit contains four fans: two front fans and two rear fans.
  • Page 100 4. Disconnect the power cable of the fan connector from the server's motherboard. Figure 17: install rear system fan 5. Place the bottom edge of the fan on the support bracket at the back of the server. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 101: Replacing The Processor Fan

    11. Power up the server. Replacing the processor fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Avaya customer service representative. To remove the processor fan Caution: Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components.
  • Page 102 Tip: You may need to lift the bottom fan holder foam slightly to create more space. 4. Lift the fan up and out of the server. Figure 18: install processor fan Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 103 10. Replace the upper fan holder foam. For instructions, see To replace the upper fan holder foam on page 91. 11. Replace the server side cover. 12. Reconnect all peripheral device cables and power cord. 13. Power up the server. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 104 Replacing basic chassis components Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 105: Chapter 9: Replacing Media Drives

    • cabling for and termination of SCSI devices (hard drives and tape drives) • cabling for an IDE CD-ROM drive Use the information in this section to assist you with the procedures for replacing a faulty hard drive, tape drive, or CD-ROM drive Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 106: Replacing A Faulty Hard Drive

    3. Remove the faulty drive as described in To remove a hard drive from the server page 109. Important: Replacement drives must be the same size or larger than the drives being replaced. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 107: Hard Drive Description

    • termination power: Set the hard drive on each SCSI bus to provide termination power to the bus. • term power jumper: enabled • parity checking (if this setting is available): enabled on both drives • all other settings: factory default Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 108: Filler Panels And Emi Shields

    EMI shields that cover the bays. When installing drives, save the panel and shield to reinstall later, in case you remove the drive and do not reinstall one in the same bay. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 109: To Remove A Hard Drive From The Server

    1. Prepare the server for hard drive replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Remove the side cover. c. Remove the upper fan holder foam. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 110 Replacement drives must be the same size or larger than the drives being replaced. 10. Set the hard drive settings as described in Hard drive configuration on page 107. For instructions on changing the hard drive's settings, refer to the drive manufacturer's documentation. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 111: To Install The Hard Drive

    Connect the second connector on the cable to the hard drive. Place one hand on the front of the hard drive to hold it in place while you connect the cable with the other hand. Caution: Risk of connector pin damage Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 112 If the hard drive cable connections are loose, data loss, data corruption, or system malfunction can occur. 8. Reinstall the fans (if removed) and upper fan holder foam. • For instructions on reinstalling the fans, see Figure 16: Install front system on page 98. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 113: Replacing The Tape Drive

    Tape drive configuration Note: Some settings may already be properly configured. If it is not clear from the drive manufacturer's documentation how to set jumpers, contact your Avaya technical support representative. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 114: To Remove The Tape Drive

    • all other settings: factory default Figure 21: Tape drive installation overview To remove the tape drive Caution: Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 115: To Install A Replacement Tape Drive

    1. Remove the new tape drive from its protective wrapper, and place it on an antistatic surface. 2. Record the drive model and serial numbers in your equipment log. 3. Set the settings of the tape drive as described in Tape drive configuration page 113. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 116 To replace the upper fan holder foam on page 91. 10. Replace the side cover. 11. Reconnect the peripheral device and power cables. 12. Power up the server. 13. Test the tape drive. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 117: Replacing The Cd-Rom Drive

    The CD-ROM drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. Caution: Risk of electrical damage Use only a CD-ROM drive that is approved by Avaya. Figure 22: CD-ROM drive installation overview To remove the CD-ROM drive Caution: Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components.

  • Page 118: To Install A Replacement Cd-Rom Drive

    2. Record the drive model and serial numbers in your equipment log. 3. Set the new CD-ROM drive to IDE Master by changing the jumper settings at the back of the drive. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 119: Replacing The Floppy Disk Drive

    The floppy disk drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. Caution: Risk of electrical damage Use only a floppy disk drive that is supplied by Avaya. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 120: To Remove The Floppy Disk Drive

    Figure 23: Floppy disk drive installation overview To remove the floppy disk drive Important: Avaya recommends that you use a magnetic screwdriver in this procedure. A nonmagnetic screwdriver can result in screws being lost between the chassis and plastic bezel. Caution:...

  • Page 121: To Install A Replacement Floppy Disk Drive

    1. Remove the new floppy disk drive from its protective wrapper, and place it component-side up on an antistatic surface. 2. Record the drive model and serial numbers in your equipment log. 3. Set any jumpers or switches according to the drive manufacturer's instructions. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 122 (See the Figure 23: Floppy disk drive installation overview on page 120.) 6. Secure the assembly to the server's front panel with the screws you removed earlier. Tighten the screws firmly. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 123 To replace the upper fan holder foam on page 91. 10. Replace the side cover. 11. Reconnect the peripheral device and power cables. 12. Power up the server. 13. Test the floppy disk drive. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 124 Replacing media drives Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 125: Chapter 10: Raid Operations

    Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continued system performance. The Avaya CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring. CallPilot uses RAID Level 1.

  • Page 126: Verifying The Raid Firmware

    • Ensuring that your system is fully working and the RAID hardware is properly configured • Performing full data backup • Performing RAID splitting • Performing an Avaya CallPilot software upgrade • Performing RAID synching if upgrade successful • Performing RAID synching if upgrade NOT successful...

  • Page 127: To Upgrade Or Downgrade The Raid Firmware

    The firmware of the RAID card is upgraded through a flash process. The flash process is initiated by running the RAID card firmware update utility on the CallPilot CD-ROM. Warning: Avaya strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Important: Perform this procedure only if the firmware version is not the version identified in this section.

  • Page 128: Configuring Raid Using Lsi Elite 1600 Controller And Ctrl+M

    RAID unless you are making a change to the RAID system (for example, if you replace the hard drives with higher-capacity hard drives). Warning: Avaya strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Caution: Risk of data data loss This procedure requires that the logical drive be initialized.
  • Page 129 Result: The blinking stops. 14. Press F10 to configure the logical drive. 15. Press the space bar to select Configuration Array. Result: Span-1 appears in the box opened for the A01 logical drive. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 130: Replacing The Lsi1600 Or Lsi320-2 Card With Lsi320-2

    Replacing the LSI1600 or LSI320-2 card with LSI320-2 Use this procedure to replace a failed LSI1600 RAID card. Warning: Avaya strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Important: If your replacement RAID card has been previously used and holds an existing configuration, the system will report a mismatch between the controller NVRAM and Drive MetaData.

  • Page 131: Verifying Consistency On The Drives

    If any errors are found, they are corrected automatically. Perform a consistency check before you split the RAID system pack. A good data backup on an offline Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 132: To Perform A Consistency Check

    Do that by either opening the lid and following the cables or by removing one hard drive and observing which drive is marked dead by the system. If the drive matches the graphic location on the Windows MegaRAID console, proceed with the next step. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 133: Full Data Backup

    Full data backup Full data backup Important: As an extra precaution, Avaya recommends that a full system backup be performed PRIOR to performing a RAID-split. For more information on system backups, refer to the CallPilot Manager online Help. To split the RAID...

  • Page 134: Perform A Callpilot Software Upgrade

    Ensure that Access Mode → Full Access is selected. 2. Click OK. Result: The MegaRAID Power Console Plus window appears. 3. In the Physical Devices section, right-click the Channel 2 hard disk drive that was marked FAILED. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 135: To Synchronize Raid After An Unsuccessful Upgrade

    FAIL drive on Channel 1 using the same process indicated in To synchronize the RAID after a successful upgrade on page 134. Reverting from a failed software upgrade is now complete. The audible alarm, if left on, should automatically stop. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 136: Task Summary For Configuring Raid

    • Coercion Algorithm: GigaByte Way • Cc Restoration: Enabled 3. Select Objects → Channel, then ensure that the following values are set as follows: Termination State: Enabled SCSI Transfer Rate: 160M Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 137: Task Summary For Raid Splitting

    (top as facing the machine) and channel 2 is working and the connected to the second drive (bottom). Open the lid and follow the RAID hardware cables or remove one hard drive and observe which drive is marked dead Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 138 At this point the drive on the Channel 2 is ONLINE and the one on Channel 1 is marked FAILED. 4. Exit the utility and reboot. The system will boot up to the original configuration before the software upgrade and an audible alarm will Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 139 FAIL drive on Channel 1 using the same process indicated in "RAID synching for upgrade successful". Reverting to original from a failed software upgrade is now complete. The audible alarm, if left on, should automatically stop. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 140 RAID operations Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 141: Chapter 11: Replacing Or Adding Voice Processing Boards

    CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering on MPB96 boards The MPB96 board has 12 embedded DSPs. If an embedded DSP is faulty, you must replace the entire MPB96 board. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 142: Replacing Mpb96 Boards

    • Do not touch the components or gold-edge connectors of cards or boards. • Place the board on an antistatic surface until you are ready to install it. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 143: Requirements

    143 shows the DS30X cable for the MPB96 board. Figure 27: DS30X cable for MPB96 board Note: The ferrites on this cable control EMC emission levels. Do not remove them. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 144: To Replace An Mpb96 Board

    Replacing or adding voice processing boards Figure 28: MPB96 board installation Note: For Meridian 1 and Avaya Communication Server 1000 systems, the MPB96 board is installed in slot 4. To replace an MPB96 board 1. Prepare the server for MPB96 board replacement as follows: a.
  • Page 145 Note: Ensure that a single-point ground reference is available for all the power outlets serving the Avaya CallPilot server and its peripherals. Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch.
  • Page 146 Note: When the Windows New Hardware Found Wizard pops up, press the next button and select the presented Avaya MPB driver. 12. Run the Configuration Wizard to detect the new hardware. For instructions, refer to the Installation and Configuration Task List (NN44200-306).

  • Page 147: Chapter 12: Working With Dimms And The Cpu

    DIMMs that provide a total of 512 Mbytes of memory. DIMMs must be installed in pairs, and can be expanded to 8 Gbytes of memory. DIMM sizes and compatibility Contact your Avaya sales representative or customer support representative for a list of Avaya- supplied DIMMs for the 703t server. Important: Use only DIMMs that are supplied by Avaya.

  • Page 148: To Remove Baseboard Dimms

    Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. c. Remove the side cover. For instructions, see Preparing the server for hardware maintenance on page 85. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 149: To Install Baseboard Dimms

    Caution: Risk ofequipment damage and data corruption Use only Avaya-supplied DIMMs. A mixture of dissimilar metals (from the use of other DIMMs) can cause later memory failures, resulting in data corruption. 1. Prepare the server for DIMM installation as described in...

  • Page 150: Replacing The Cpu

    The microprocessor is extremely sensitive to electrostatic discharge (ESD) and requires careful handling to avoid static damage. To prevent ESD, perform the replacement at an ESD workstation or use an ESD wrist strap. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 151: To Remove The Faulty Cpu

    Repeat step on page 151 for the other side. c. Lift the housing away from the heat sink. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 152 Working with DIMMs and the CPU Figure 30: CPU housing 4. Remove the clips that secure the heat sink to the motherboard, as shown in Figure 31: Heat sink attached to motherboard on page 153. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 153 5. Remove the heat sink. 6. Remove the microprocessor as shown in Figure 32: Remove microprocessor from heat sink on page 154. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 154: To Install A New Cpu

    Caution: Risk of electrical damage Wear an antistatic ESD wrist strap during the entire CPU replacement process. 1. Remove the new microprocessor from its antistatic package. Caution: Risk of equipment damage Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 155 Ensure that the microprocessor lever is open all the way to the left. b. Align the gold triangle on one corner of the microprocessor with the gold triangle on the socket. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 156 See also the description that follows. Caution: Risk of equipment damage Ensure that you do not bend the wings of the heat sink while installing the clips as this will cause damage to the heat sink. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 157 4. Use both hands to install the heat sink housing assembly as shown in Figure 35: Install heat sink housing on page 158. See also the description that follows on on page 158. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 158 5. Install the processor fan. For instructions, see Figure 18: install processor fan on page 102. 6. Replace the upper fan holder foam. 7. Replace the server's side cover. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 159 To install a new CPU 8. Reconnect all peripheral device cables and power cord. 9. Restart the server and ensure that Avaya CallPilot starts. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 160 Working with DIMMs and the CPU Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 161: Chapter 13: Working With The Avaya Callpilot® Server Bios

    Overview The BIOS of the server defines the server compatibility with expansion hardware. All systems configured by Avaya are shipped with at least the minimum vintage BIOS. However, new BIOS may be issued to support new hardware standards and options.

  • Page 162: Bios Settings

    Working with the Avaya CallPilot® server BIOS The BIOS version appears after the MAC address information. You can also find the BIOS version in the BIOS configuration sections in the server menu. See To configure the BIOS on page 166 for instructions.

  • Page 163: Advanced

    • Legacy USB support: Auto • Front Panel USB: Disabled Memory Configuration • Extended memory test: Disabled • Bank 1: Installed • Bank 2: Not installed (shown in grey) • Memory Retest: Disabled Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 164: Security

    Working with the Avaya CallPilot® server BIOS Options Settings Advanced Chipset • Wake on Ring: Disabled Control • Wake on LAN: Disabled • Wake on PME: Disabled • Wake on RTC alarm: Disabled Boot Time Diag Screen Enabled Reset Config Data...

  • Page 165: Boot

    • Hard Drive • ATAPI CDROM • IBA 4.1.04 Slot 0118 • IBA GE Slot 0120 V1109 Disabled Hard Disk Drives Do Not Change Removable Devices: Do Not Change ATAPI CDROM Drives Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 166: Updating And Configuring The Bios

    BIOS update availability Important: The BIOS installed on the Avaya CallPilot server must be version P07 Build 64 or P16 Build 75. The BIOS versions cannot be updated, nor can P07 Build 64 be updated to P16 Build 75. A BIOS update can cause your system to crash.

  • Page 167: Recovering From Corrupted Cmos And Bios

    If the system functions abnormally (for example, it does not start up or it freezes during the startup process), the CMOS may be corrupted. To correct this, follow the procedure in "To recover from a corrupted CMOS on page 168" below. Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 168: To Recover From A Corrupted Cmos

    Working with the Avaya CallPilot® server BIOS To recover from a corrupted CMOS 1. Power down the server. 2. Remove the server cover and access the motherboard. 3. Move the CMOS Clear jumper (J1H1) to pins 2 and 3 (by default, the jumper is set to pins 1 and 2).
  • Page 169 To recover from a corrupted CMOS Figure 36: Jumper locations and settings Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 170 Working with the Avaya CallPilot® server BIOS Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 171: Chapter 14: 703T Description Reference

    Additional side clearance is required for service. • top: 75 mm (3 in.) Weight of fully loaded system with approximately 22 kg (46 lb) • two SCSI hard drives • six populated boards • CD-ROM drive Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 172: Front Panel Features

    Restart the server as described in "Restarting the server" in Installation and Configuration Task List (NN44200-306). Network controller LEDs Left: 10/100Base-T controller LED (NIC1 10/100 MB: ELAN for (green) Meridian 1/Communication Server 1000 connection) Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 173 Ejects the floppy disk. Floppy drive Drive for 3-1/2 inch diskettes. ® IDE CD-ROM drive (5.25 Enables you to use the Avaya CallPilot software and in.) documentation CD-ROMs. CD drive eject button Opens the CD-ROM drawer. Push the button again to close the drawer.

  • Page 174: Rear Panel Diagram

    176. Table 24: 703t server rear panel parts Part Color AC power supply connector (450 W non hot-swap power Not applicable supply) USB connectors Not applicable PS/2 keyboard connector Purple Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 175 95%, non-condensing at 30°C (86°F) Altitude 1829 m (6000 ft) Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature (18°C to 25°C [64.4°F to 77°F]) Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 176: Slot Assignments

    Maintenance Administration page) • the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Avaya; therefore, your server may not have all of the slots populated. Slot definition and numbering Table 26: Slot definition and numbering on page 176, the term "slot"...

  • Page 177: Irq Mapping Table

    Onboard serial port A (COM1) IRQ5 INT5 Available IRQ6 INT6 Floppy disk drive controller IRQ7 INT7 Parallel port 1(LPT1) IRQ8 INT8 Real Time Clock IRQ9 INT9 Available IRQ10 INT10 Available IRQ11 INT11 Available Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 178 703t description reference Interrupt I/O APIC level Slot or device IRQ12 INT12 PS/2 mouse IRQ13 INT13 Internal/reserved IRQ14 INT14 IDE controller IRQ15 INT15 Available Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

  • Page 179: Index

    ............RAID system parameters and descriptions ........ with CD-ROM and tape drive ....... running from Windows ......... call channels syntax ..............disabling ............... commands working with ............Net Start ............... CallPilot Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 180 ............ boot failure ............last results viewing ............removing .............. POST ..............replacing ..........serial port fault management overview ............alarm notification ..........startup ..............event processing ..........Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 181 ..............parts, obtaining replacement ........PCI slots ..............ipconfig default ............PEP Maintenance utility ........IRQ assignments, 703t server ........peripherals cables ..............ping command ............LEDs parameters and descriptions ........ Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 182 TSTSERIO tests ....description ............System Info tab ............System Monitor .......... Channel Monitor tab ..........SCSI bus Legend/Help tab ........... cabling ..............System Info tab ............ SCSI controller Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 183 POST diagnostics ..........BIOS and SSU ........... tracert command ........... parameters and descriptions ........ running from Windows ......... syntax ..............Windows training ................ chkdsk utility ........... TSTSERIO command ..........viewing ..............Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...
  • Page 184 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010...

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