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Using CallPilot Manager to monitor hardware
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take.
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
To run a diagnostic test
Important:
Avaya recommends that you courtesy stop rather than stop a component if possible. For
instructions, see
1. Run CallPilot Manager and log in.
2. In CallPilot Manager, click Maintenance → Maintenance Admin.
3. Click the plus sign (+) beside the CallPilot server to expand the component tree.
4. Continue clicking the plus sign (+) until the component with which you want to work is
5. Click the hardware component for which you want to run diagnostics.
6. Scroll down to the Maintenance section, and ensure that the component is out of
7. Scroll down to the Diagnostics section.
8. Check the check box for each diagnostic that you want to run.
9. Click Run.
70
Avaya CallPilot® 703t Server Maintenance and Diagnostics
Starting and stopping components
Result: The Maintenance screen appears.
visible.
Result: The Maintenance screen refreshes to show details about the component.
service.
Note:
For instructions on taking the component out of service, see
component
on page 67.
Note:
If you want to run all of the diagnostics, check the Diagnostic Description check
box at the top of the list.
on page 66.
To start or stop a
December 2010
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