Avaya CallPilot 703t Maintenance And Diagnostics page 6

Chapter 4: Using Windows online diagnostic tools.............................................................35
In this chapter..................................................................................................................................................35
Overview.........................................................................................................................................................35
Operating system Event Viewer......................................................................................................................35
TCP/IP diagnostics..........................................................................................................................................36
chkdsk utility....................................................................................................................................................36
Viewing event logs..........................................................................................................................................36
Types of event logs.........................................................................................................................................37
To use the operating system Event Viewer.....................................................................................................37
Using TCP/IP diagnostic tools.........................................................................................................................39
The ipconfig command....................................................................................................................................40
Ipconfig default................................................................................................................................................40
Ipconfig command syntax...............................................................................................................................40
To run the ipconfig command from Windows..................................................................................................40
The ping command.........................................................................................................................................41
Ping command syntax.....................................................................................................................................41
To run the ping command from Windows........................................................................................................41
The tracert command......................................................................................................................................42
How tracert works...........................................................................................................................................42
Tracert syntax..................................................................................................................................................42
To run the tracert command from Windows....................................................................................................43
The arp command...........................................................................................................................................43
Arp command syntax......................................................................................................................................43
To run the arp command from Windows.........................................................................................................44
The nbtstat command.....................................................................................................................................45
Nbtstat command syntax.................................................................................................................................45
To run the nbtstat command from Windows....................................................................................................46
The netstat command.....................................................................................................................................46
Netstat command syntax.................................................................................................................................46
To run the netstat command from Windows....................................................................................................47
Using the chkdsk utility....................................................................................................................................47
Chkdsk utility syntax........................................................................................................................................47
To run the chkdsk utility from Windows...........................................................................................................48
Chapter 5: Using serial port diagnostic tools.......................................................................49
In this chapter..................................................................................................................................................49
Overview.........................................................................................................................................................49
Shutting down services...................................................................................................................................49
Service to stop for COM 1 testing...................................................................................................................50
Services to stop for COM 2 testing.................................................................................................................50
Net Stop command.........................................................................................................................................50
Net Stop command syntax..............................................................................................................................50
To invoke the Net Stop command from Windows...........................................................................................51
Conducting TSTSERIO tests..........................................................................................................................51
TSTSERIO command syntax..........................................................................................................................51
TSTSERIO internal loopback diagnostic subtests..........................................................................................52
To invoke the TSTSERIO /P command from Windows...................................................................................52
TSTSERIO external loopback plug subtests...................................................................................................53
To invoke the TSTSERIO /S command from Windows...................................................................................53
Conducting TSTSERIO tests with the loopback plug......................................................................................53
9-pin connector plug........................................................................................................................................54
6 Avaya CallPilot® 703t Server Maintenance and Diagnostics December 2010