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Using Windows online diagnostic tools
TCP/IP diagnostics
The following TCP/IP diagnostic tools are described in this chapter:
• ipconfig on
• ping on
• tracert on
• arp on
• nbtstat on
• netstat on
These utilities help you to verify network connectivity. They help you to thoroughly test the
network interface and isolate any configuration problems. Network connectivity is essential to
CallPilot operation.
chkdsk utility
The chkdsk utility checks a specified disk on the server and displays a status report. It is an
online utility, but it reduces system performance while it is running.
Viewing event logs
When the server startup cycle is complete, and if the CallPilot server has been configured (refer
to the Installation and Configuration Task List (NN44200-306), messages in dialog boxes on
the monitor indicate that CallPilot is ready to accept calls.
If one or more messages appears on the monitor, the message may contain information about
an event, or a fault may have occurred. To determine what happened, you can use the
following:
• operating system Event Viewer on the 703t server
• CallPilot Event Browser or Alarm Monitor in CallPilot Manager
Note:
The Event Browser and Alarm Monitor include online Help for events, which may help you
to resolve the problem. If you cannot log on to the CallPilot system using a web browser due
to server problems, then use the Event Viewer.
36
Avaya CallPilot® 703t Server Maintenance and Diagnostics
The ipconfig command
The ping command
on page 41
The tracert command
The arp command
on page 43
The nbtstat command
The netstat command
on page 40
on page 42
on page 45
on page 46
December 2010
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