Related Manuals for Avaya callpilot 1002rp
Summary of Contents for Avaya callpilot 1002rp
- Page 1 ® Avaya CallPilot 1002rp Server Hardware Installation NN44200-300, 01.04 December 2010...
- Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.
- Page 3 Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
- Page 4 ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 5: Table Of Contents
Contents Chapter 1: Customer service....................9 Getting technical documentation........................9 Getting product training.............................9 Getting help from a distributor or reseller......................9 Getting technical support from the Avaya Web site..................10 Chapter 2: 1002rp server description..................11 In this chapter..............................11 Server features..............................11 Introduction..............................11 Server dimensions and weight........................11 Environmental specifications...........................12... - Page 6 What is next?..............................50 Connecting the server to the ELAN subnet.....................50 Introduction..............................50 Media Access Control address........................50 What is next?..............................51 Connecting the server to the Avaya server subnet (optional).................52 Introduction..............................52 Media Access Control address........................52 What is next?..............................53 Installing the Avaya software feature dongle....................53 Introduction..............................53...
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Page 7: Avaya Callpilot ® 1002Rp Server Hardware Installation December 2010
Connecting the server to power........................55 Before you begin.............................55 Chapter 6: EMC emission level protection for the 1002rp Server........59 Index............................61 ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 8 ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 9: Chapter 1: Customer Service
Chapter 1: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 9 •... -
Page 10: Getting Technical Support From The Avaya Web Site
Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. ® Avaya CallPilot 1002rp Server Hardware Installation... -
Page 11: Chapter 2: 1002Rp Server Description
320 mm (12.5 in.) Width 483 mm (19 in.) Depth (distance from front to back) 495 mm (19.5 in.) 533 mm (21 in.) • without front bezel • with front bezel ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 12: Environmental Specifications
The left drive bay holds six SCSI hard drives with hot-pluggable carriers. The media drive bay, located to the right, houses the CD-ROM, tape drive, and floppy disk drive. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 13: Alarm Board
The following diagram shows the slot locations in the rear panel, and the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 14: Overhead View Of Empty Server Showing Pci And Isa Connectors
The view in the diagram is from the rear of the server. For slot assignments, see Slot assignments on page 15. You must be able to identify slot locations for later steps in the ® Avaya CallPilot installation. ® Avaya CallPilot 1002rp Server Hardware Installation... -
Page 15: Slot Assignments
• how the boards are represented in some CallPilot Manager applications (such as the Maintenance Administration page) • the maximum capacity for each switch connectivity Note: Your server can vary depending on what was ordered from Avaya. Therefore, your server may not have all of the slots populated. ® Avaya CallPilot... -
Page 16: Slot Definition And Slot Numbering
For Meridian 1 and Communication Server 1000, the first MPB16-4 board must be installed in slot 11. You can install up to a maximum of two MPB16-4 boards. Table 1: 1002rp slot assignments Slot number Avaya CallPilot- Meridian 1*/ T1/SMDI assigned board label... -
Page 17: Network Connectivity
For example, BRD12 refers to the board in slot 12. b. The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Avaya server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC faceplate. -
Page 18: Reference Documents
1002rp Server Hardware Installation Guide (NN44200-300) 1002rp System Evaluation (NN44200-318) 1005r Server Hardware Installation Guide (NN44200-308) 1005r System Evaluation (NN44200-316) 1006r Server Hardware Installation Guide (NN44200-320) 600r Server Hardware Installation Guide (NN44200-307) ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 19 Contact Center Manager Communication Server 1000/Meridian 1 & Voice Processing Guide (297-2183-931) End User Information End User Cards Unified Messaging Quick Reference Card (NN44200-111) Unified Messaging Wallet Card (NN44200-112) A-Style Command Comparison Card (NN44200-113) ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 20: Sample Network Setup: Meridian 1
The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch. The Meridian 1 switch can be one of the following: • Option 11C or Option 11C Mini • Option 51C • Option 61C • Options 81 and 81C ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 21: Sample Network Setup: Communication Server 1000
Sample network setup: Communication Server 1000 Sample network setup: Communication Server 1000 The following diagram shows a CallPilot server network setup with a Communication Server 1000 system. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 22: Switch Connectivity
This optional NIC is required only for Meridian 1 or Communication Server 1000 systems that require a connection to the Avaya server subnet (in addition to the ELAN subnet connection). The Avaya server subnet provides data connectivity between desktop and Web messaging clients, Web-enabled administrative PCs, and the CallPilot server. -
Page 23: Remote Access Connectivity
1002rp server and the Meridian 1 switch or Communication Server 1000 system. The customer can supply an ethernet hub or switch from third-party vendors or from Avaya. Since the ethernet hub or switch is an external device, it requires an AC power source. - Page 24 1002rp server description Device Description Since the monitor is an external device, it requires its own AC power source. • Keyboard: NTRH9013 • Mouse: NTRH9014 ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 25: Chapter 3: Preparing For Installation
This section provides an overview of the steps required to install the 1002rp server and peripheral devices. Installation checklist The following checklist identifies the tasks that must be performed when installing the Avaya ® CallPilot server. For detailed instructions, see... - Page 26 10 m (33 ft.) away from the 1002rp server. Shielded Ethernet cables must be used. Note: If you are connecting the optional Avaya server subnet, do not power up unless your antivirus programs and Avaya security updates are installed first.
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Page 27: Conventions For Warnings
10 m (33 ft.) away from the 1002rp server. Shielded Ethernet cables must be used. Install the software feature dongle (see Installing the Avaya software feature dongle on page 53). Connect the power cords for all devices, and then power them up. -
Page 28: Unpacking The 1002Rp Server
5. Save all packing materials and cartons in case you must return any equipment to the carrier. What is next? Remove the server cover so that you can inspect the interior of the server. See Removing the front bezel and server cover on page 29. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 29: Removing The Front Bezel And Server Cover
Unlock and open the double doors of the front bezel. See A in the diagram below. 2. Firmly grasp the front bezel by the hand-holds on either side of the chassis, and pull the front bezel from the chassis. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 30 3. Remove the server cover by pulling the cover toward the rear of the chassis, and then lifting it up and off. 4. Clip the lead from your ESD wrist strap to an unpainted metal section of the chassis. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 31: What Is Next
3. Review the slot locations (see Slot assignments on page 15). 4. Do one of the following: THEN you observe any damage contact your Avaya technical support representative. components have become loose secure them. Refer to the procedures in the Installation and Configuration Task List (NN44200-306). - Page 32 1. Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: 2. Apply pressure evenly until the bezel snaps onto each ball stud. 3. Close and lock the double doors of the front bezel. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 33: Chapter 4: Power Supply Installation
Safety information In DC systems, locate the service panel near the entry to the room containing the DC power system that supplies the server. Danger: Risk of electric shock ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 34: Installing The Second Power Supply Module (Ac Or Dc)
LED on the front of the server turns red. The diagram below shows the location of the power supply modules in a server that has two power supply modules installed: ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 35: To Install The Power Supply Module
2. Slide the power supply module into the bay until the module is secured by its connector. Use some force, if necessary. 3. Secure the power supply module to the chassis with two thumbscrews at the corners of the power supply faceplate. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 36: What Is Next
#10 AWG #8 AWG #6 AWG 0-30 m (100 ft) 0-45 m (150 ft) 0-75 m (250 ft) 0-135 m (450 ft) 0-210 m (700 ft) Over 210 m (700 ft) ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 37: Metric Wire Conversion
(sq mm) Resistance at 20 C (Ohm/100 m) 0.05 0.08 0.13 0.20 0.33 0.63 1.00 1.40 2.00 0.75 2.90 4.60 DC rack cabling The following photograph shows typical rack power cabling: ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 38 Positive (+) Green side (on the right in the photograph). The sides are identified on the power connections. The ground wire enters at the lower right and attaches to the ground lug. Main panel wiring diagram with product number. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 39: Rack Power And Grounding
• In rackmount server installations where other equipment is also installed in the same 19" rack, ensure that all equipment derives ground from the same service panel as Avaya CallPilot and the switch, whether or not the equipment is AC- or DC-powered. -
Page 40: About The Power Distribution Unit
Therefore, if there are three or four servers installed in a rack, then you must install a second PDU. Note: The power supply module installs in the server. It does not refer to a UPS, which is a separate unit on the rack. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 41: Pdu Terminal Blocks And Wiring Diagram
DC power input into the distribution unit connects BAT-1 to BAT-4 and BR-1 to BR-4. Refer to the preceding diagrams for the location of these terminals. Connect the input wires before installing the PDU on the rack. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 42: Bringing Power And Ground Into The Pdu
12. Measure the module ground continuity by touching one multimeter lead to any BATRTN terminal block connector and the other end to the GND terminal block connector. Ensure the measurement is between 0-0.5 ohms. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 43: Chapter 5: Installing The Server And Connecting The Peripheral Devices
Connecting peripherals to the server on page 48 Connecting the server to the ELAN subnet on page 50 Connecting the server to the Avaya server subnet (optional) on page 52 Installing the Avaya software feature dongle on page 53 Connecting the server to power... -
Page 44: To Install The Server
You require a modem to support remote dial-up access to the Avaya CallPilot server. The modem also enables Avaya technical support to connect to your Avaya CallPilot server for troubleshooting purposes. Avaya connects to your server only when you request technical assistance. -
Page 45: Modem Dip Switches
To set the modem DIP switches Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the Change to column of the following table: ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 46 • ON: CD is always ON (override). Power-on and ATZ reset software defaults • OFF: Loads Y or Y1 configuration from user- defined NVRAM. • ON: Loads &F0-Generic template from read-only memory (ROM). AT command set recognition ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 47: What Is Next
Change to Function • OFF: Disables command recognition (dumb mode). • ON: Enables recognition (smart mode). What is next? Continue with Connecting peripherals to the server on page 48. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 48: Connecting Peripherals To The Server
The above diagram shows the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers. For peripheral device connections, this picture applies to AC and DC servers. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 49 7. Connect the power cord to the modem, and plug the other end into a wall receptacle or power bar. Note: Ensure that the power source is consistent with the SBC for all ancillary equipment. 8. Turn on the modem. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 50: What Is Next
The Media Access Control (MAC) address is a unique number assigned to network cards and controllers. The procedure below asks you to record the ELAN MAC address. The MAC address is recorded on a label affixed to the back of the chassis. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... -
Page 51: What Is Next
Avaya server subnet continue with Connecting the server to the Avaya server subnet (optional) on page not be connected to a Avaya server subnet continue with installing the software feature dongle. See Installing the Avaya software feature dongle on page 53. -
Page 52: Connecting The Server To The Avaya Server Subnet (Optional)
Introduction This section provides instructions to connect the server to the Avaya server subnet. Note: The Avaya server subnet is optional. However, a Avaya server subnet is required to support desktop and Web messaging users. Important: To comply with EMC radiation requirements, a Class A hub must be located 10 m (33 ft.) away from the 1002rp server. -
Page 53: What Is Next
Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Avaya software feature dongle, which plugs into the parallel port. An illustration of the software feature key embedded in thesoftware feature dongle is shown below: ®... -
Page 54: Requirements
Make sure that the clips secure it properly and that the Avaya logo faces outwards. 3. Plug the male end of the adapter into the parallel port. -
Page 55: What Is Next
Insulated ground wire must be used for system grounding. Before you connect the server to the power source, review the following diagram to ensure that all peripheral hardware devices are in place. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 56 (NN44200-306) for more information on single-point grounding requirements. Plug the server AC power cord into the server rear panel. 2. Plug the other end into a wall receptacle or power bar. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
- Page 57 PDU: Note: If you are not using a Avaya-supplied PDU, have a qualified electrician connect the cable appropriately to your DC power plant. The 1002rp uses a negative 48 V power supply, therefore the red cable is negative (-48 V) and the black cable is the ground (GND).
- Page 58 4. Ensure that the operating system logon window appears on the monitor. Note: If the logon window does not appear, refer to the 1002rp Server Maintenance and Diagnostics (NN44200-701) guide for troubleshooting instructions. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 59: Chapter 6: Emc Emission Level Protection For The 1002Rp Server
• Ferrite Core (TDK and part number ZCAT3035-1330) — for the triple DS30X I/O cable (Avaya and part number NTRH2014), at each end of the cable • Ferrite Core (TDK and part number ZCAT1325-0530) — for the modem power supply cable, at each end of the cable •... - Page 60 EMC emission level protection for the 1002rp Server Figure 2: Ferrites secured to an external cable The ferrites are secured to the appropriate cable with plastic enclosure clips. Ty wraps are added to the cable loop. ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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Page 61: Index
..............diagram connection illustration network, Communication Server 1000 and modem ..............CallPilot server ......... software feature key adapter ....... network, M1 and CallPilot server ....TLAN ..............front panel ............inspecting ® Avaya CallPilot 1002rp Server Hardware Installation December 2010... - Page 62 ............power and grounding ........... setting single PDU wiring diagram ........modem DIP switches ........... peripheral devices slot assignments ............Ethernet hub ............slot definition .............. keyboard .............. slot numbering ............® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
- Page 63 ........... illustration ............. specifications, environmental ........training ................. switches, setting DIP modem ..............unpacking tables, slot assignment ..........equipment ............TLAN ® Avaya CallPilot 1002rp Server Hardware Installation December 2010...
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