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Chapter 2: About this guide
In this chapter
Maintenance and diagnostics overview
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of and resolving system problems)
• hardware maintenance
This guide is for administrators, technicians, and engineers responsible for maintaining an
Avaya CallPilot
familiar with necessary safety procedures. If you are not able to resolve your problem with the
resources described in this guide, you can also refer to the following document:
Troubleshooting Guide (NN44200-700)
Note:
Avaya continually updates the Troubleshooting Guide. You can obtain the latest version from
www.avaya.com/support.
The Installation and Configuration Task List (NN44200-306) explains how to restart, shut down,
and power up the Avaya CallPilot server. When you purchased your CallPilot server, it came
preinstalled with the operating system and CallPilot server software. If your CallPilot server no
longer functions because of a software problem, you may need to reinstall the CallPilot
software or rebuild the system.
Replacement parts
Before replacing any parts on your server, refer to the Avaya product catalog for the part codes.
Avaya CallPilot® 703t Server Maintenance and Diagnostics
®
server. This guide assumes that you have basic computing skills, and are
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December 2010
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