Session Trace; To Access The Session Trace Tool - Avaya CallPilot 1002rp Maintenance And Diagnostics

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Using Avaya CallPilot® system utilities

Session Trace

The Session Trace tool displays detailed information about the activity in a user's mailbox and

the state of the message waiting indicator (MWI). The session information includes

• voice messaging

• call answering

• express messaging activity (messages composed and sent, or left in a mailbox)

• the number of messages played or unplayed at the beginning, middle, and end of a

session

• messages and personal distribution lists restored into a mailbox

• the last change to the MWI (turned on or off, or untouched)

This session information allows an administrator or technician to study the state of a user's

mailbox and the MWI, and to use that information to follow up on any user complaints. For

example, a user may complain that the MWI was on, but no voice messages were in the

mailbox when the user logged on. The session information can tell the administrator why the

MWI was turned on.

Warning:

The Session Trace Tool is a resource intensive tool. It is strongly recommended to use this

utility during off-peak hours. If the CP database or OMs are large, it may require a significant

amount of time to perform this activity. To minimize the search time, OM data should be

collected for no more than 1–2 days.

From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session

Trace Tool.

Example

Result: The MCE Session Trace window appears.

Avaya CallPilot® 1002rp Server Maintenance and Diagnostics

Result: The readme file opens in Notepad.

December 2010

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