Operating System Diagnostics; Tcp/Ip Diagnostics; Viewing Event Logs; Introduction - Avaya CallPilot 201i Maintenance And Diagnostics

Using the operating system online diagnostic tools

Operating system Diagnostics

The operating system Diagnostics window allows you to view details about the system and
network components.

TCP/IP diagnostics

this chapter describes the following TCP/IP diagnostic tools:
• ipconfig
• ping
• tracert
• arp
• nbtstat
• netstat
These utilities help you to verify network connectivity. They help you to thoroughly test the
network interface and isolate any configuration problems. Network connectivity is essential to
Avaya CallPilot operation.

Viewing event logs

Introduction

When the server startup cycle is complete, and if the CallPilot server has been configured (refer
to the CallPilot <switch model> and CallPilot Server Configuration guide for your switch and
server), the HEX display should show PASS, and messages in dialog boxes on the monitor
indicate that CallPilot is ready to accept calls.
36 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010