Operating System Diagnostics; Tcp/Ip Diagnostics; Viewing Event Logs - Avaya CallPilot 202i Manual

Using the operating system online diagnostic tools

Operating system Diagnostics

The operating system Diagnostics window allows you to view details about the system and
network components.

TCP/IP diagnostics

This chapter describes the following TCP/IP diagnostic tools:
• ipconfig
• ping
• tracert
• arp
• nbtstat
• netstat
These utilities help you to verify network connectivity. They help you to thoroughly test the
network interface and isolate any configuration problems. Network connectivity is essential to
CallPilot operation.

Viewing event logs

When the server startup cycle is complete, and if you configured the CallPilot server see the
CallPilot <switch model> and CallPilot Server Configuration guide for your switch and server),
the HEX display should show Pass, and messages in dialog boxes on the monitor indicate that
CallPilot is ready to accept calls.
If the HEX display shows FAIL, CRI, MAJ, MIN, or FAIL or one or more error messages appears
on the monitor, an event (such as a warning, error, or information display) occurred. To
determine what happened, you can use the following tools:
• operating system Event Viewer on the 202i server (see
Viewer
• CallPilot Event Browser or Alarm Monitor in CallPilot Manager
For more information, perform one of the following:
- See
32 Avaya CallPilot 202i Server Maintenance and Diagnostics
on page 33)
Alarm Monitor on page 48.
To use the operating system Event
December 2010