Automated Attendant Substitute Strategies; Generic 3, Release 5, And Newer Switches - Lucent Technologies DEFINITY AUDIX Installation And Administration Manual

Installation and Switch Administration for G3i/G3s/G3vs/R5vs/R5si/ProLogix
Switches, TN2181 Emulation, Display Set Integration 585-300-122
6 Optional Switch Feature Administration

Automated Attendant Substitute Strategies

Automated Attendant Substitute
Strategies
A substitute for an automated attendant is needed so that calls do not go
unanswered when the DEFINITY AUDIX system is busy or unavailable.
This section contains suggestions for providing a substitute for an automated
attendant. Consult the appropriate switch documents for details and interactions
with other features. Each DEFINITY AUDIX system installation will have to be
tailored individually.

Generic 3, Release 5, and Newer Switches

For Generic 3, Version 2 or greater switches, either a phantom station or a hunt
group was assigned to access the automated attendant. If a phantom station
was assigned, activate the Call Vector feature to send calls somewhere else,
such as the operator or recorded announcement, if the DEFINITY AUDIX system
is unavailable.
If a hunt group was assigned and the DEFINITY AUDIX system is unavailable,
use the attendant console to change the destination of Call Forwarding from the
DEFINITY AUDIX system to a live attendant (for example, forward calls to LDN).
When the DEFINITY AUDIX system becomes available, reactivate forwarding to
the DEFINITY AUDIX system extension. Another option is to change the incoming
destination to go to a recorded announcement while the automated attendant is
out of service (see the optional feature,
this chapter).
''Switch Recorded Announcement'', in
Issue 1
May 1999
6-5