Optional Switch Feature Administration - Lucent Technologies DEFINITY AUDIX Installation And Administration Manual

Installation and Switch Administration for G3i/G3s/G3vs/R5vs/R5si/ProLogix
Switches, TN2181 Emulation, Display Set Integration 585-300-122
6

Optional Switch Feature Administration

Optional Switch Feature
Administration
This chapter describes the optional switch administration for the DEFINITY
AUDIX system that may be needed to tailor the DEFINITY AUDIX system to
specific customer requirements. The following options are described:
Automated Attendant Administration
An Automated Attendant is a DEFINITY AUDIX system feature that
provides the caller with a menu of options. The caller then can request a
department or extension, for example, by pressing a touch tone key. An
Automated Attendant extension and, optionally, a hunt group must be
administered on the switch. The Automated Attendant extension should
cover immediately to the DEFINITY AUDIX hunt group defined in
Automated Attendant Substitute Strategies
A substitute for the automated attendant is needed so that calls do not go
unanswered when the DEFINITY AUDIX system is busy.
Switch Recorded Announcement
This feature allows an attendant or other party to transfer a caller back to
the DEFINITY AUDIX system to record a message. This feature is useful
when the caller is either sent to coverage or otherwise redirected from
DEFINITY AUDIX.
Switch Recorded Announcement
This announcement is heard when all the DEFINITY AUDIX system voice
ports are busy and calls start entering the system queue. Additional
hardware is needed to activate this option.
Switch Multiple Coverage Paths
Multiple coverage paths provide greater flexibility for call-answer
treatment and must be administered on the switch.
Listed Directory Number (LDN) Night Destination
The DEFINITY AUDIX hunt group can receive calls to listed directory
numbers when the switch is in night service mode.
Continue with the Installation
Issue 1
May 1999
6-1
6
Task 4-6.