Worksheets Needed; Automated Attendant Administration; Generic 3, Version 2 And Greater Switches; Assigning A Phantom Station - Lucent Technologies DEFINITY AUDIX Installation And Administration Manual

Installation and Switch Administration for G3i/G3s/G3vs/R5vs/R5si/ProLogix
Switches, TN2181 Emulation, Display Set Integration 585-300-122
6 Optional Switch Feature Administration

Worksheets Needed

The DEFINITY AUDIX hunt group can be administered for EAS. EAS allows
switch measurement data to be collected for each voice port.
Worksheets Needed
Before beginning these tasks, make sure you have completed the following
worksheets (included as appendices).
Worksheet D-2: Automated Attendant
Worksheet D-5: Administering Switch Recorded Announcement

Automated Attendant Administration

Automated Attendant is a DEFINITY AUDIX system feature that provides the
caller with a voice menu of options. The caller then can press a touch tone key to
select an option such as a department or extension. Procedures for
administering an automated attendant at the switch vary depending on whether
the switch is a System 75 R1V3, a DEFINITY G1, or a DEFINITY Generic 3. Use
the procedures described in this section to administer an automated attendant at
the switch.

Generic 3, Version 2 and Greater Switches

With Generic 3, Version 2 and greater switches, you can either assign a phantom
station on the switch for each main attendant or assign a new hunt group that
forwards calls to the DEFINITY AUDIX hunt group.

Assigning a Phantom Station

Assign a phantom station on Generic 3, Version 2 for each main attendant. These
switches do not require a physical port for a phantom station, but a switch alarm
is not generated when a physical voice terminal is absent.
Use the following procedure to assign a phantom station for a main attendant.
1. Complete a station screen for the phantom station using add station xxxx
or add station next (see
station type and extension number from
enter x to indicate that there is not a physical voice terminal associated
with the port assignment. For further information, refer to the appropriate
switch implementation manual.
2. Assign the phantom extension (from Step 1) as the incoming destination
for the incoming call trunk groups that will be served by the automated
attendant. If you are not using the automated attendant as an incoming
destination for a trunk group, go to the next step.
Task 4-5 in Chapter 4
Worksheet
May 1999
for details). Obtain the
D-2. In the Port field,
Issue 1
6-2