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Lucent Technologies Definity Audix System Pocket Reference

Lucent Technologies Definity Audix System Pocket Reference

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DEFINITY
Release 4.0..
System Description Pocket Reference
®
®
AUDIX
System
585-300-214
Comcode 108356106
Issue 1
May 1999

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  • Page 1 ® ® DEFINITY AUDIX System Release 4.0.. System Description Pocket Reference 585-300-214 Comcode 108356106 Issue 1 May 1999...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.

  • Page 3: Issue

    Lucent Technol- ogies Publications Center. Obtaining Products To learn more about Lucent Technologies products and to order products, contact Lucent Direct, the direct-market organization of Lucent Technolo- gies Business Communications Systems. Access their web site at www.lucentdirect.com.

  • Page 4: Table Of Contents

    Contents Contents About this Book Intended Audiences Supported Product Releases Special Terminology Trademarks viii How to Order Additional Documentation viii How to Comment on This Book viii 1 Features and Compatibility Feature Overview Features for the Customer Organization Features for the Subscriber Features for the System Administrator Compatibility Switches...
  • Page 5 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 3 Capacity and Sizing Voice Ports Features that Affect Voice Ports Voice Storage Voice Storage for Announcement Sets Message Manager NTUITY Backup Limits on the MO Disk Drive A Transition Notes System Design Native and Non-native Support...

  • Page 7: About This Book

    Release 4.0. This book is not intended to replace or modify instructions provided in task-specific documentation for the DEFINITY AUDIX system. Intended Audiences This book was designed for the following Lucent Technologies audiences: Customers Marketing and sales teams Field technicians...

  • Page 8: Trademarks

    How to Order Additional Documentation In addition to this book, installation, maintenance, and administration books are available for the DEFINITY AUDIX system. These books or any other Lucent Technologies product documentation can be ordered from the Lucent Technologies Product Publications Catalog website: www.lucent.com/enterprise/documentation...

  • Page 9: Features And Compatibility

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Feature Overview Chapter 1 — Features and Compatibility With the high-quality voice messaging system DEFINITY AUDIX system Release 4.0, customers don’t have to answers telephones, and they can exchange messages at times when it is unnecessary or inconvenient to talk in person.

  • Page 10: Features For The Subscriber

    May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Feature Overview Maintain a direct connection with Lucent Technologies’ Remote Services Center (RSC) to spur immediate support for maintenance problems Ensure the stability of services by automatically backing up data...

  • Page 11: Features For The System Administrator

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Feature Overview Receive audible notification for all incoming messages or just priority messages on remote telephones or pagers Retrieve, create, and send messages on their personal computers (PCs) using I Message Manager NTUITY...

  • Page 12: Compatibility

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Compatibility The Class of Service feature allows administrators to manage system resources by defining up to 12 categories of subscribers with varying access to system features. The Traffic Reports feature and ADAP allow administrators to effectively track subscribers’...

  • Page 13: Native And Non-Native Mode

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Compatibility Table 1-1. Considerations for the DEFINTIY AUDIX system Switch releases Considerations for the DEFINTIY AUDIX system Calls using loopback trunks cannot terminate at the DEFINITY AUDIX system Earlier than 5.3 These switches do not support the use of multifunction...
  • Page 14 TN754 or a TN2181 circuit pack the system is emulating may actually refer to the DEFINITY AUDIX system. NOTE: Lucent Technologies strongly recommends that the DEFINITY AUDIX system emulates a TN2181 digital port circuit pack in switch versions 2 and later. A TN2181 emulation supports a maximum of 12 voice ports, while a TN754 emulation only supports a maximum of 8 voice ports.
  • Page 15 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Compatibility Table 1-2. Switch Releases Compatible with the DEFINITY AUDIX System Do these software releases support the Compatible switch releases system in native mode? System 75 Release 1 Version 3 Release 1 Version 3n...
  • Page 16 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Features and Compatibility Compatibility...

  • Page 17: Design And Operation

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Chapter 2 — Design and Operation Figure 2-1 shows the five main hardware components that compose the DEFINITY AUDIX system: TN568 circuit pack Hard disk drive Magneto-optical (MO) disk drive Faceplate...

  • Page 18: Tn568 Circuit Pack

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation TN568 Circuit Pack TN568 Circuit Pack The TN568 circuit pack holds the systems main circuitry and performs system’s main processing functions, including message routing, self-diagnosis, and Alarm Origination.

  • Page 19: Software

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Hard Disk Drive Software AUDIX software allows the DEFINITY AUDIX system to communicate with the switch through a telephone-like interface. This type of operation is called set-type emulation.
  • Page 20 Digital Networking offers several advantages over AMIS Analog Networking: Digital Networking is more secure than AMIS Analog Networking. Digital Networking uses Lucent Technologies’ Digital Communications Protocol (DCP) to send subscriber profiles and message status information along with messages, while AMIS does not send this information.
  • Page 21 The DEFINITY AUDIX system uses EIA RS-232 Asynchronous protocol to communicate with other AUDIX systems in a DCP Mode 2 connection. Some documentation for Lucent Technologies voice messaging systems may refer to low-speed Digital Networking connections as RS-232 connections.
  • Page 22 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Hard Disk Drive In a DCP Mode 2 connection, the DEFINITY AUDIX system connects to a DCP port on a TN754 circuit pack. It then connects to an analog port in the switch’s analog trunk group via a data module and a modem.

  • Page 23: Mo Disk Drive

    One language disk, which holds the customer’s primary announcement set Two 640 MB blank disks, which the customer can use for system backups Lucent Technologies will also provide a MO disk for each Multilingual announcement set the customer buys. Figure 2-4 shows a MO disk, which looks similar to a 3.5-inch disk for a PC.

  • Page 24: Faceplate

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Faceplate Faceplate The faceplate covers the DEFINITY AUDIX system’s internal hardware components. Customers and technicians can perform several administration and maintenance procedures using four simple interfaces on the faceplate: Three light-emitting diodes (LEDs) that report the system’s status Two recessed maintenance buttons that can shut down or reset...

  • Page 25: On-Board Cables

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation On-board Cables For more information about performing maintenance and administration procedures using the faceplate, see Chapter 3 or DEFINITY AUDIX System Release 4.0 — Maintenance, 585-300-121. On-board Cables Four on-board cables supply power to the disk drives and allow the system’s components to communicate with one another:...
  • Page 26 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Operating Requirements 2-10 DEFINITY AUDIX system TN568 circuit pack scdx568p KLC 021999 Figure 2-6. Sample Location in a SCC Figure 2-7 shows a sample location for the DEFINITY AUDIX system in a CMC.
  • Page 27 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Operating Requirements 2-11 Empty space Slot 6* TN568 DEFINITY AUDIX system *The DEFINITY AUDIX system only requires one slot in the CMC if it is installed in slot 6 Figure 2-7.

  • Page 28: Power Requirements

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Operating Requirements 2-12 Table 2-2 shows the system’s physical dimensions. Table 2-2. Physical Dimensions for the DEFINITY AUDIX System Slots the system Height Width Length Weight...
  • Page 29 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Operating Requirements 2-13 Table 2-4 shows the system’s atmospheric requirements. Table 2-4. Atmospheric Requirements Temperature (° F) Relative humidity (%) Air pressure (psi) 65 to 85 20 to 60 9.4 to 15.2...
  • Page 30 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Design and Operation Operating Requirements 2-14...

  • Page 31: Capacity And Sizing

    Very heavy Extremely heavy Voice Ports Lucent Technologies configures voice ports for the DEFINITY AUDIX system in two-port increments. Customers can purchase four, six, or eight voice ports with Digital Networking, or up to12 voice ports without Digital Networking. Lucent Technologies ships the system with four voice ports unless the customer orders additional ports.
  • Page 32 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Capacity and Sizing Voice Ports The system’s GOS represents the fraction of calls to the port group that are delayed more than 10% of the length of an average session during the busiest hour of the day.

  • Page 33: Features That Affect Voice Ports

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Capacity and Sizing Voice Ports Understanding the port capacities for the DEFINITY AUDIX system Release 4.0 will help customers decide which port packages are right for their organizations’ needs. Features that Affect Voice Ports Some of the DEFINITY AUDIX system’s features can place varying demands on the system’s resources.

  • Page 34: Voice Storage

    — An unsuccessful call requires 60 seconds. Voice Storage Rather than using Lucent Technologies’ formula for determining voice storage requirements, customers may specify the amount of voice storage they require. Customers who want to use multiple language sets, however, should consider voice storage requirements for the Multilingual feature in their calculations.
  • Page 35 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Capacity and Sizing Message Manager NTUITY The DOSS configurator allots two hours of voice storage space for each audible language set or three hours of space for the Telecommunications Device for the Deaf (TDD) announcement set.

  • Page 36: Backup Limits On The Mo Disk Drive

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Capacity and Sizing Backup Limits on the MO Disk Table 3-4. Limits for I Message Manager NTUITY System activities Limits User activities Administered Limits of the None subscribers DEFINITY...

  • Page 37: A Transition Notes

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Transition Notes System Design Appendix A — Transition Notes The hardware design for DEFINITY AUDIX system Release 4.0 has changed significantly from previous releases of the system. The most important result of these changes is a 60% reduction in the space the system requires in the customer’s switch.

  • Page 38: Voice Ports

    A similar rule applies to Release 4.0. When the DEFINITY AUDIX system operates in non-native mode, the system administrator or technician Lucent Technologies recommends emulating a TN2181 circuit pack in DEFINITY switch versions 2 and later to facilitate system expansion.

  • Page 39: Digital Networking Port

    DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Transition Notes System Design must administer the maximum number of voice ports the DEFINITY AUDIX system will allow. If the DEFINITY AUDIX system emulates a TN754 8-port circuit pack, the administrator or technician will need to administer 8 voice ports.

  • Page 40: Alarm Origination

    System-Parameters-Maintenance screen during initial DEFINITY AUDIX system administration. NOTE: Lucent Technologies does not provide maintenance support for external modems other than the U.S. Robotics 33.6 Kbps Sportster modem for the DEFINITY AUDIX system Release 4.0. The system’s default initialization string corresponds to the U.S.

  • Page 41: Leds

    DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Transition Notes System Design information about modem initialization strings, see Installation and Switch Administration for the DEFINITY AUDIX System Release 4.0 , 585-300-122. Alarm Relay Previous releases of the DEFINITY AUDIX system could use the two-wire alarm relay to notify INADS of major alarms.

  • Page 42: Switch Integration

    DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Transition Notes Switch Integration Switch Integration In most switches, the DEFINITY AUDIX system operates in a mode called display set integration. In display set integration, the DEFINITY AUDIX system communicates with subscribers’...

  • Page 43: Limited Availability For Control Link Integration

    DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Transition Notes Switch Integration Limited Availability for Control Link Integration DEFINITY AUDIX system Release 4.0 will only operate in control link integration if the customer has a PI or PGATE circuit pack. The CMC does not support PI or PGATE circuit packs.
  • Page 44 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Transition Notes Switch Integration...

  • Page 45: B Customer Responsibilities

    585-300-602. Staff The customer needs an individual to coordinate planning efforts with a project manager and other Lucent Technologies staff to ensure that all implementation tasks are completed. This individual should perform such tasks as the following: Provide Lucent Technologies initial subscriber information.
  • Page 46 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Customer Responsibilities Environmental Requirements Switch documentation identifies specific guidelines for the switch’s operating environment. Generally, the customer should use these guidelines for creating a suitable operating environment for the DEFINITY AUDIX system.

  • Page 47: Cable Connections

    The customer is responsible for providing several connections from the customer’s facilities to the DEFINITY AUDIX system. These connections divide maintenance responsibilities between Lucent Technologies and the customer: All customers must provide a Cmentral Office (CO) line or a Direct Inward Dialing (DID) line to connect the modem to an external telephone network for remote maintenance.
  • Page 48 Figure B-2 shows the customer-provided 10BaseT and where it meets the Lucent Technologies LAN connection at a 104A mounting block. For detailed information about installing these connections, see Installation and Switch Administration for the DEFINITY AUDIX System Release 4.0 ,...
  • Page 49 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Customer Responsibilities Cable Connections 104A RJ-45 10BaseT connectors Lucent-provided Customer-provided D8W cord LAN connection DEFINITY AUDIX LAN connector Figure B-2. Lucent- and Customer-provided LAN Connections...
  • Page 50 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Customer Responsibilities Cable Connections...

  • Page 51: Abbreviations

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-1 Abbreviations alternating current automatic call distribution ADAP administration and data acquisition package asynchronous data unit assembly load and test AMIS Audio Messaging Interchange Specification application programming interface AUDIX Audio Information Exchange...
  • Page 52 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-2 central processing unit called subscriber information clear to send dial access code direct current data communications equipment DCIU data communications interface unit digital communications protocol distributed communications system direct inward dialing data interface process...
  • Page 53 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-3 GBCS Global Business Communications Systems grade of service hertz isolating data interface IMAPI messaging application programming interface NTUITY Message Manager NTUITY INADS initialization and administration system input/output interrupt request ISDN...
  • Page 54 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-4 Multi-Carrier Cabinet megahertz magneto-optical modem modulator/demodulator MPDM modular processor data module millisecond maintenance (Lucent I software component) NTUITY MTBF mean time between failures message-waiting indicator AUDIX Digital Networking NTUITY OA&M...
  • Page 55 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-5 request to send right to use Single-Carrier Cabinet SCSI small computer systems interface switch integration device SIMM single in-line memory module SMSI simplified message service interface switch integration (Lucent I software component) NTUITY...
  • Page 56 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Abbreviations AB-6...

  • Page 57: Glossary

    Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-1 Glossary Numeric 10BaseT A network baseband medium using twisted pair wire, operating at 10 Mbits per second. Activity Menu The list of main options voiced to subscribers when they access the DEFINITY AUDIX System.
  • Page 58 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-2 Asynchronous Transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits. Asynchronous Data Unit (ADU) A small device that can extend data transmission far beyond recom- mended Electronic Industries Association (EIA) limits over building wir- ing.
  • Page 59 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-3 Boot Filesystem The filesystem from which the system loads its initial programs. Broadcast Messaging A feature that enables the system administrator and other designated users to send a voice mail message to all subscribers automatically.
  • Page 60 R2.0 or later, is connected to the switch via analog-line card emu- lation and a digital connection. Delivery Operations Support System (DOSS) Configurator Lucent Technologies’ algorithmic system for configuring products for customers’ specific needs. Digital Communications Protocol (DCP) An Lucent Technologies proprietary protocol for networking remote communication systems.
  • Page 61 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-5 Digital-Port (DP) Mode The type of switch-link integration for which the DEFINITY AUDIX Sys- tem, up through release 3.1, is connected to the switch via digital port board emulation.
  • Page 62 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-6 Field An area on a form, menu, or report where information can be typed or displayed. Filesystems A collection of related files (programs or data) stored on disk that are required to initialize a DEFINITY AUDIX System and provide full ser- vice.
  • Page 63 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-7 Header Information that the system creates to identify a message. A message header includes the originator or recipient, type of message, creation time, and delivery time. Hunt Group A group of ports on a switch usually administered to search for avail- able ports in a circular pattern.
  • Page 64 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-8 Local Area Network (LAN) A short distance data communications network used to link computers and peripheral devices under some form of standard control Local Maintenance Terminal (LMT) A display terminal located near the DEFINITY AUDIX System and the switch.
  • Page 65 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-9 Native Mode The ability of the switch to recognize the DEFINITY AUDIX as a DEFINITY AUDIX circuit pack. With native mode support, the switch reserves five slots for the DEFINITY AUDIX 3.2 assembly, and two slots for the DEFINITY AUDIX 4.0.
  • Page 66 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-10 Protocol A set of specific rules, procedures, or conventions relating to forms and timing of data transmission between two devices. Reboot A system reboot is done to clear major system problems (such as cor- rupt program memory).
  • Page 67 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-11 Standalone Utility A software utility with options that include disk drive initialization, copy- ing files from a generic tape or MO disk onto the customer’s disk, and map partition modification.
  • Page 68 Issue 1 DEFINITY AUDIX System Release 4.0 May 1999 System Description Pocket Reference 585-300-214 Glossary GL-12 Voice Port An electrical pathway that connects calls between two devices, such as telephones, switches, or voice messaging systems.

  • Page 69: Index

    DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Index IN-1 Index code-excited linear predica- Numerics tion (CELP), 1-1, Compact Modular Cabinet 10BaseT, (CMC), see switches, com- patible; requirements, space, in a CMC configurator, see DOSS con- figurator Administration and Data control link integration, see...
  • Page 70 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Index IN-2 electromagnetic hard disk drive, see also voice interference, storage, Erlangs, implementation, faceplate, Message Manager NTUITY features benefits, Alarm Origination, 1-4, capacity, announcement sets limits, Telecommunications LCD, see liquid crystal display Device for the Deaf...
  • Page 71 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Index IN-3 port board emulation, see dig- tape drive, ital port emulation; analog Telecommunications Device port emulation for the Deaf (TDD) announcement set, see fea- port slots, power cables, tures, announcment sets, ProLogix, see switches, com-...
  • Page 72 DEFINITY AUDIX System Release 4.0 Issue 1 System Description Pocket Reference 585-300-214 May 1999 Index IN-4...

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