Mitel 6867i Administrator's Manual page 450

Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide
CONFIGURING THE ACD AUTO-AVAILABLE TIMER
CONFIGURATION FILES
To configure the ACD Auto-Available Timer using the configuration files, see Appendix A, the
section,
"ACD Auto-Available Timer Settings"
CONFIGURING AN ACD KEY USING THE MITEL WEB UI
Use the following procedure to configure an ACD softkey, programmable key, or expansion
module key using the Mitel Web UI.
MITEL WEB UI
1. Click on Operation->Softkeys and XML
or
Click on Operation->Programmable Keys
or
Click on Operation->Expansion Module <N>.
Depending on your phone-model, the key configuration screen displays.
2. In the "Type" field, select Auto Call Distribution.
3. In the "Label" field, specify a name for this ACD softkey. The Label helps identify which
queue you are subscribing to when you login. (This field does not apply to programmable
keys).
For example: Sales
4. In the "Line" field, select the line which the IP phone uses to subscribe to the queue.
For example: Line 1
5. Click Save Settings to save your changes.
CONFIGURING THE ACD AUTO-AVAILABLE TIMER USING THE MITEL
WEB UI
Use the following procedure to configure an ACD auto-available timer using the Mitel Web UI.
MITEL WEB UI
5-189
on .
page A-212