Introduction - Nortel CC MIS User Manual

Local partitions

Introduction

You can configure multiple partitions on a single CC MIS server. Think of
each partition as a complete CC MIS system that serves a single customer.
You can define two types of partitions on a CC MIS system:
Local partitions—Local partitions provide access to DMS-ACD
functionality that is directly connected to the CC MIS server on which
they are defined. This chapter discusses local partitions.
Network Access Partitions (NAP)—NAPS provide consolidated access
to one or more local partitions in the network. See "Networked
CC MIS" on page 251 to set up the network and establish NAPs.
The portion of the DMS-ACD that is accessible to a local partition is limited
to the ACD groups and positions that are assigned to a single ACD subpool
within the ACD pool defined for the switch link that the partition is
associated with. The switch link and subpool associated with the local
partition are defined in the Connection Parameters screen.
Modes of operation
Partitions can run in different modes within the CC MIS application. One
partition can run in product mode while another runs in training mode.
Converting a partition from one mode to another does not affect other
partitions.
Partitions can operate in the following modes:
setup mode
training mode
precut mode
product mode
198 Call Center Management Information System
Standard 2.0