Logs - Nortel CC MIS User Manual
Call center management information system
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Also See for CC MIS:
- Release note (86 pages) ,
- Getting started manual (137 pages) ,
- User manual (374 pages)
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May 2007
Logs
The CC MIS system keeps many log files, which are available through the
Diagnostics > Logs screen. CC MIS maintains the following log types:
System log—This log contains log messages generated by the CC MIS
system. It contains informational and system error logs.
Maintenance log—This log contains log messages generated by the
Maintenance interface.
Install log—This log contains information and errors pertaining to the
installation process.
Backup log—This log contains information and errors generated during
the backup process.
Restore log—This log contains information and errors generated during
the restore process.
Import log—This logs contains information and errors generated during
the import process.
Perform the steps in Procedure 47 to select a log file.
Procedure 47:
1 Access the Maintenance and Administration main menu.
2 Type d to access the Diagnostics screen.
The system displays the Diagnostics screen.
3 Type l to display the Logs screen.
The system displays the Logs screen and the System Logs are displayed
by default.
4 Press the Options function key.
The system displays the Log Files menu (see Figure 93 on page 278).
CC MIS Installation and Maintenance
Selecting a log file
Monitoring system functions
279
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